Business ProfileforPure Testo Explode
Current Alerts For This Business
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by The Fulfillment Lab. Consistent throughout most of their product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for The Fulfillment Lab, Inc. can be viewed at http://bbb.org/h/ju62
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- Tampa, FL 33684-3201
- BBB File Opened:
- 7/29/2015
- Alternate Business Name
- Black Label NO
- King Size Enhancement
- Cognilift
- Contact Information
Principal
- Customer Service, Customer Service Representative
Customer Contact
- Customer Service, Customer Service Representative
- Ms. Shirley, Customer Service Representative
- Additional Contact Information
Phone Numbers
- (888) 707-8747Other Phone
- (877) 445-2487Other Phone
- (888) 707-8747
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
chasta
06/01/2021
Pure Testo Explode Response
06/08/2021
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
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