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Business Profile

Health Products

Canabis Capsules CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Canabis Capsules CBD's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canabis Capsules CBD has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/1/25 I was looking at a video online for a Brain Supplement called "Memo Defender." I was going to order 1 bottle for the price of $69.00 but suddenly DURING THE ***** it stated "Not to hit the 'go back button' or you WILL BE CHARGED DOUBLE THE AMOUNT!" Then I started receiving 11 TEXT Messages at same time saying I needed to respond to their TEXT NOW!! I didn't leave the video as I didn't want to be double charged, but then I was NOT GIVEN ANY CHOICE OF SHIPMENT OPTIONS and I could not get out of their screen! Next thing I know, I receive an email stating "Thank you for your order!" BUT THEY CHARGED ME $93.93!! I IMMEDIATELY REACHED OUT & responded to their ************* Address & CALLED the phone number!! I left a 5 minute Voice Message since no one answered and explained that I DID NOT PUT THE ORDER THROUGH! Nevertheless, their lengthy video CLEARLY STATED that you COULD RETURN ALL or a PORTION of their product for A FULL REFUND!! (*IT ALSO STATES THAT IN THEIR EMAIL WHICH I HAVE ATTACHED!)Furthermore, the one bottle was supposed to cost $69.00, but they billed my credit card for $93.93! I reached out several times to their TEXT messages & via email IMMEDIATELY and didn't get any response! I emailed several times and called again on 5/23/25 and spoke to "***" I explained everything that happened & that I returned the ************* said I would need to "call back next week to see if it was received, when they receive it they will give me a refund, but only if I call back!" I called back today 5/27/25 but was told by "****" that I will NOT be receiving any ************ did not tell me why! I have several more screen shots which I couldn't attach herein of their TEXT Messages that were sent 'during' their ********** response to them as well as other emails I sent them but they NEVER RESPONDED & I did send their envelope back to them! I just want my money back! I believe they are a SCAM!! They also go by "Cart-***************DEFENZ." PLEASE HELP! ??

    Canabis Capsules CBD is NOT a BBB Accredited Business.

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