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Business Profile

Health Products

BPlus CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered one time, two months later they billed my credit card for $149.85 again. Other people are complaining about the same thing. It needs to stop. I called and they said they would cancel the subscription that I didnt even know I had! Now I have to make sure the charge is taken off my credit cardridiculous!!

    Business Response

    Date: 06/30/2023

    Dear customer and ********************,


    After reviewing the account I can confirm the agent you had spoken with has successfully canceled the subscription and issued a full 100% refund back to the charge card ending in 3042.
    The charge is showing "pending" authorization on your side. We have voided the transaction from 06/30/23 to ensure the charge will not post to you.

    I have also verified upon selecting our Buy 3, Get 2 free promotion on 04/30/23, it does fully explain the billing and how the program works. Rest assured the charge from 06/30/23 will not post through and we have already cancelled and voided the transaction.

    Confirmation is: BA06CC04C8

    If you have any future issues or concerns please feel free to reach us at our customer service email.

  • Initial Complaint

    Date:05/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe I may have ordered a free sample from this company. I then received a shipment of 5 bottles labeled Boost CBD gummies and my card was charged. Now *** received a second shipment and charge to my ***** Packing slip contains return address of ******************* PO Box ****** ***** *****; order # ******** (all of these numbers are so tiny that I may have typed incorrectly). I am 76 and dont know how to fix this. I plan to return shipment to sender, but this will not stop future shipments and charges. Any charges are identified only as by Amazon, so I cannot tell which charges in which amounts are from this company. Surely this is not legal. Please Can you help me? Many thanks, *******************

  • Initial Complaint

    Date:12/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a sample from this company for CBD gummies and now have received three additional charges on my credit card for $59.00, $59.95, and $149.85 for additional products that the company continues to send me without my authorization. I have been unable to reach the company by phone. I would like a credit for these charges as well as a complete cancellation for any future shipments. The brand name on the bottle is Apetropics, but the credit card bill list B ********* as the company. Both websites point to the ********* shipping address. +

    Business Response

    Date: 12/26/2022

    Dear customer and ********************,

     

    After reviewing the information I was able to locate the account and cancel the subscription. No more future charges or products will be sent.


    I have also issued a full 100% refund for the charges of $99.90, $59.90 , $59.95 and $149.85. We do ask to please return ALL unopened products back to ** to prevent any hiccups with the refunds. 

    The returns address is:  Returns **** ********** unit  J-1 ********* ** 92111

  • Initial Complaint

    Date:11/02/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Royal CBD gummies for a time on a recurring account and then 3-29-2022 I text Royal and canceled my recurring order. I then went out of state for the summer. When I got home, I discovered I was now receiving CBDs and according to my bank account, BPLUSLABS were sending them and charging my account $149.85 in March, June and September. I have no idea how they got my personal info or my credit card number. It took me awhile to realize that it wasnt Royal CBDs doing this. I see there are several complaints against BPLUSLABS and I would be most grateful if you can help me with getting this stopped. I am a 77 year old widow and dont know what to do about this problem. Thank you, ***************************

    Business Response

    Date: 11/10/2022

    Dear customer and ********************,

     

    After reviewing the information I can confirm that customers do need to email or call ** in order to cancel a subscription. The text messages do not go through directly to our customer support line.


    What we have done is cancelled the subscription AND provided a full refund on two charges of $149.85. They can take up to **** business days to reflect in the account!

    Customer Answer

    Date: 11/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

BPlus CBD is NOT a BBB Accredited Business.

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