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Business Profile

Health Products

Alpha XTRM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Alpha XTRM's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alpha XTRM has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Alpha XTRM

      PO Box 153201 #1093 Tampa, FL 33684-3201

    • Alpha XTRM

      3201 W Hillsborough Ave Tampa, Fl 153201 Tampa, FL 33684-9001

    • Alpha XTRM

      2224 S Fairview St Santa Ana, CA 92704-4937

    • Alpha XTRM

      11414 W Park Pl STE 202 # 600 Milwaukee, WI 53224-3500

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was contacted today by a collections agency regarding a product trial from April of 2020, I have no record of an interaction with this company nor can I find any transaction information through my bank for an attempt to bill me. I did request the invoices from the collections agency which they did supply, but again I do not have a record of ever receiving or interacting with this company or their products, as well as they do not have a correct phone number for **** would like to get in contact with someone from this company to resolve this, or to obtain correspondence from them.

    • Initial Complaint

      Date:05/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company claims I ordered and received a product called Rhino **** I never ordered or received this product. When I contacted the company to explain my issue, the representative stated I did order the product and then gave me the last 4 digits of a credit card I don't own as proof that I ordered it. The company has even put me into collections claiming I owe them $139.97 for a product I never ordered or received. I believe this is a major scam and need help. Please help. Thank you.

      Business Response

      Date: 05/24/2023

      We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint.

      The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $139.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $139.97. If they do not call to cancel during the trial period they are then billed the full price of $139.97 for that bottle they received and then begin the Autoship program until canceled.

      With this situation the customer was charged the initial shipping charge and was sent both bottle and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received both of the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.

      In our defense this shows as the first interaction on the account. There was never a call or email received stating a fraudulent order was placed or an order was received in error. No returns were received.

      This is the only interaction on the account.  May ************ pm - cci to cancel . Ver done exp charges tc informed charges remained unpaid fr a period of time hence acc moved to the collections

      As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in ***** hours and if any kind of attempt is made within the ***** hour time period of removal from the collections database they are to simply ignore.

      We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.

      We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.

    • Initial Complaint

      Date:08/19/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company sent me a order that I canceled at the end of the website. When I received the package in the mail I called to ask if they would send me return postage and address but they never did so now I'm in collections with structured settlement.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/23) */
      The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.

      With this situation the customer was charged the initial shipping charges and was sent both bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received both of the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.

      In our defense our records also show that the customer set up both products to be returned however we never received any kind of return.

      08/11/2021 12:53pm - Order was flagged as RMA - RMA Number: XXXXXXXXXXXXXXXXXXX

      08/11/2021 12:53pm - Order was flagged as RMA - RMA Number: XXXXXXXXXXXXXXXXXXX

      As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.

      We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.

      We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.

    Alpha XTRM is NOT a BBB Accredited Business.

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