Complaints

This profile includes complaints for Infiniti of Tampa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Infiniti of Tampa

  4600 N Dale Mabry Hwy Tampa, FL 33614-7022

• 

  Infiniti of Tampa

  4612 N Dale Mabry Hwy Tampa, FL 33614-7022

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau Serving ************ ******************************************************************************** From:**** *. ******* [Your Date: May 12, 2025 Subject: Complaint Fraud and Credit Retaliation by Infinity of Tampa Business: Infinity of Tampa, ******************************************************************************** ***** Summary of Complaint:On [Insert Purchase Date], I purchased a 2019 Infiniti Q50 from Infinity of Tampa, paying a $1,500 down payment and financing the rest. Shortly after, the car was stolen, and I filed police reports 22-461126 and 23-372374 with Tampa Police. I gave these reports to the dealership.The vehicle was later recovered by a tow company, but the dealership refused to share its location and failed to notify law enforcement or my insurance. This blocked a damage review and evidence collection.They also ignored my request to install a tracker. After a vague last chance notice, they repossessed and sold the vehicle. They then reported false negative credit info, which seems retaliatory after I contacted police.Violations of Law:Federal: FCRA 15 U.S.C. 1681 (false credit reporting) TILA 15 U.S.C. 1601 (potential loan misrepresentation) 18 U.S.C. 1029 / 1343 fraud with access devices / wire fraud Florida: FDUTPA Fla. Stat. ******* (deceptive trade) Fla. Stat. ****** false credit actions Fla. Stat. ******* & ******* criminal penalties Demand for Resolution:1. Immediate removal of false credit info from all bureaus 2. Written proof of credit correction 3. Disclosure of where the vehicle was stored and who recovered it 4. Refund of my $1,500 down payment or fair compensation 5. A cease and desist from any further retaliation Attachments: Police Reports ********************* Vehicle purchase documents ************************* Conclusion:Infinity of Tampas actions caused financial damage and credit harm. I request BBB action and referral to authorities if appropriate.Sincerely,**** *. *******

  Business Response

  Date: 05/13/2025

  After a thorough review of our database Infiniti of Tampa is unable to find any record of a transaction with the customer. ********************** does not offer in-house financing, and as such do not send "Last Chance" letters or reposes vehicles.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car in May 20 20 and I made sure I bought elite warranty. I never had issues with this car until ****** **** called me and said youre due for an upgrade come in and we can show you options and I told him I would get back to him. that night, my car engine light went on. I only owed 7400 left. I knew what the problem was. They said it was the *** and tried to get me for $4000. Its called predatory sales tactic and they chose to show me a car I felt I had no other options. I didnt even like the car and I told them the next day. I dont want this car no more they told me its a contract and I cant get out of it, but I just lost my home In hurricane ****** . I have an autistic blind child. I lost my home. Were living in a place that doesnt fit us instead of helping me financially they drowned me because I only owed a little bit and I knew it was something simple and I was forced into this car and no one wants to help me now and I just asked them can I please have my car back they tell me they can now theyre giving me the runaround and they dont answer. None of my calls. ******* is the general manager. There got very hostile with me I dont feel safe going there, but I want my car back. I was vulnerable and they put me in a position. I did not want to be in please help.

  Business Response

  Date: 12/09/2024

  We have been in contact by phone and e-mail. We have done all we can to assist. Please stop by the store to discuss further. 

  BBB - Infiniti of Tampa has been in contact with the guest and considers this case closed. 

  Customer Answer

  Date: 12/14/2024

   
  Complaint: 22652212
  
  I am rejecting this response because:
  They are avoiding me They have not been in contact I had to go down and talk to **** ******** and he walked off . Im asking for help waiting for it.
  Sincerely,
  
  ******** ************

  Business Response

  Date: 12/17/2024

  ********, 

  We have given you several options to move forward since your purchase - including a $1,000 check to cover your next two payments. 

  Please come by the store to pickup the check at your convenience. 

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22652212
  
  I am rejecting this response because:
  I went down yesterday .I was pleading for them to take the car back.******* proceeded to tell me. I cant I will tow it back to your home. Then said I dont feel safe with you cornering me in my office . I said what !! Im not being hostile. He proceeded to insult me saying I saw what you wrote on ****** reviews. I can say a few about you ?? Then I said what about my 1000 dollars **** ******** said he would give me? He say I will check into that. Then said you need to leave before I call the cops . He threw me out . So how can I go back there I dont feel safe they can mail me the check I want that . And I want out of this car they can buy it back . I have 7000 in equity there is no lose to them . Its all about Sales. No morals they prey upon woman alone . Predatory Sales Tactics its illegal all I want is my 1000 dollars and they buy back the car . And then I will stop. This has been a knightmare. Dealing with an unhonest Dealership ******* fibbed some of the loan to get me approved as **** looked on as what did you do upset. He stormed off and then called ******* and goes to me Ahh I dont want to talk to him. They knew they fibbed alittle to get me a loan. And gave me ****** trade in and paired off my car the Stoled from me 7400. In all ****** . I just want to give back this car . And take my check . With no consequences. They sent me a letter, I was denied the loan . So I brought the car to them. I was scammed into this car. Please help!!
  Sincerely,
  
  ******** ************

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Infiniti in ******* earlier this year regarding seat belt light remained on. This occurred a month and a half after getting my windshield replaced by Infiniti glass repair shop. I request a certificate of recalibration, nothing. Went to Orlando Infiniti they told me the seat belt needed to be replaced for over $2k. I declined that repair. While in ******* approx a week ago the seat belt light went away and the airbag light came on and when braking causing the rear wheel to pull to the right. I took my vehicle to the closest repair shop who allowed me in their shop and pointed out concerning things done on my vehicle that was obvious loosen manually. Their lead ******* could not diagnose the issue with the airbag light because limited licensing the recommended to go to Infiniti dealership to diagnose the airbag light. On December 2, 2024 took my drivable vehicle with only the airbag light on into the shop. I asked Advisor ****** to have the lead technician who was skilled in that particular job to thoroughly look into the issue. My car has passed multiple inspections as they said leaving numerous of times without critical issues. They told sent me a estimate of over $20k to fix my vehicle. In addition, saying my vehicle was not drivable. When I picked up my vehicle the steering, traction, and malfunction light was on in addition to the airbag light. I asked to speak to the technician but was never available. I also request for another advisor due to the unprofessional behavior of ****** when asking for a video of the technician findings. I still have not receive any substantial video as Infiniti require to do with diagnostics. I question the new advisor regarding recall of that particular issue. I found out after researching. During the time of the recall, I was deployed to the ***********. Ive never received any notification from Infiniti regarding ANY recalls at any time I owned the vehicle.

  Business Response

  Date: 12/19/2024

  Spoke to Ms. ******* on the phone and explained everything to her. Attached is the invoice from the glass company she used through her insurance.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22648662
  
  I am rejecting this response because:
  This does not address who worked on my vehicle, recalls that was in place prior to me purchasing the vehicle, and the Infiniti dealership adding problems additional problems to the diagnostic.  Who actually worked on my vehicle and was that mechanic certified in that filed to do it.  The dealership advisor continued to give me the run around when requesting to speak to the lead technician who supposedly worked on my car. *** ****** who was never available at pickup when I was told he would be in and throughout the process of my vehicle staying at the shop for approximately three days. I droved perfectly fine from ******* to Tampa repair shop. Now its not drivable. 
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/20/2024

  Ms. ******* in response to your Rejection lets address each and every one of them:

  1. The Technician that worked your vehicle is an Infiniti Master Technician. 

  2. Your Vehicle does not have any recalls associated with your vin.

  3. To say your vehicle was working fine before it came to Infiniti of Tampa is false. you brought it in because you had a problem with steering, braking and multiple warning lights on the dash. We Diagnosed your vehicle and gave you the results on the findings. I explained everything to you extensively and gave you your options.

  4. Your vehicle is a 2016 with over a ******* miles. you are all out of warranties. We have done everything possible to help you out.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22648662
  
  I am rejecting this response because:
  
  1. my vehicle had only the passenger air bag light on 

  2.  There was a recall in 2016 on the issue; evidence is provided. As well as the Infiniti complaint line acknowledge that

  3. The technician who worked on my vehicle cause additional warning lights to come on.    My car was drivable I took it to a repair shop in ******* Saturday prior to my appointment that following Monday.  The repair shop stated they did not have the license for the software updates and that I would need to go to the dealership for that. When I provided my keys to Tampa Infiniti concierge  they only seen the passages air bag light on. They wrote down the mileage.  
  

  My car has been maintained;  check Infiniti records for the amount of money Ive spent to maintain it.  Your lead mechanic was not available to speak to me, or provide videos of his findings prior to providing me with a quote.  Nothing will get resolve at your level.  
  

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Infiniti back in ***************************************************************************************************** 2023 I paid Infiniti again to fix the issue and replace molded carpet in car nothing was done my toddler suffers from respiratory issues due to this issue its. Ow ******************************************************************************************************************************************* 2021 I would like to get my money back from Infiniti and sue the company

  Business Response

  Date: 12/05/2024

  We have attempted to contact you at the number on file with our service department. Please give us a call at ************ to discuss your sunroof further.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22590026

  This response was taken verbally by BBB:
  
  I am rejecting this response because:

  I have been trying to resolve this on my own since 2021 but to no avail. After filing BBB they responded asking me to call them which I did today and the lady who answered said her manager was in a meeting and would call me back but this is the same thing I have been told before. Nothing has been resolved and I am needing actual results to take place.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 12/09/2024

  We have tried contacting you multiple times at both numbers in our computer with no success - please call during business hours (M-F 730AM - 6PM, Sat 730AM - 4PM) or bring your vehicle to our location to discuss further.

  Thank you.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22590026
  
  I am rejecting this response because:No one has tried to contact me from infiniti and i am not about to keep calling getting the run around i want my refund for my car that was not properly fixed or we can go to court 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 12/17/2024

  This response was taken verbally by BBB:

  The concerns the consumer is speaking of are regarding repairs that took place 4 years ago and were done per factory specs. The zip ties are how they come from the factory as this is normal to the vehicle. We are not willing to refund for repairs from 2021, however we have offered to have her bring the vehicle in and would work with her on any new repairs that may need to take place and provide discounts on parts and labor. This is a high mileage vehicle so it would be up to her if she wants to invest in repairs. If she would prefer to trade into a newer vehicle we would be glad to work with her on discounts to assist in getting out of her current vehicle. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22590026
  
  I am rejecting this response because: my car was never fixed in ******************************************************************************************************* 2023 for new carpet and did not receive that as well i am willing to fight this in court to back up my claims i have have told yall nothing was fixed or new and yall ignored me for that long also i came in 2024 to get my car fixed due to water leak again and was not pleased on how things was handled so i went somewhere eles to get my sun roof drains and was told by crash collisions the repairs in 2021 was not done properly also when i came in 2024 to buy a new car or trade my car in the supervisor got mad because i told him he should not be selling a ********* infiniti q50 for ***** and was told to get my car off the lot and they no longer wanted to do business with me due to the negligence of yall not fixing my car properly in 2021 or *************************************************************************************************************** MY CAR I have alll the proof there is. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier in the month I purchased a truck from Infinity of Tampa. I started my truck search knowing the highest payment I could afford was 400 a month. After searching online I found a truck I liked, and contacted Infinity of Tampa. The sales person that helped me was nice, and helped get the payment, after trade in, to 424. After talking it over with my wife we decided this was doable. So roughly 2 weeks after buying the truck Infinity calls me, and asks me to come back in. Apparently they never looked up my loan from the old truck to see I still owed roughly 4500 on it. They proceed to tell me this must be added to my loan bringing my payment up into the 480s. I immediately refuse, and request to cancel the whole transaction, and ask for my original truck back. ******** employee tells me that's not possible, because my trade in has sold already. After more talking I walk out with a payment of 454. Had I known this would be the end payment I would've never purchased the truck. After my original truck being sold, I felt backed into a corner with no other option then to have to keep the new truck with a payment higher then was originally negotiated.

  Business Response

  Date: 11/05/2024

  Mr. **********,

  Thank you for taking the time to share your experience. I have attempted to call you at the number listed in my system.

  Please reach out to me at ************ to discuss further.

  Thank you,

  ******* **********, General Sales Manager

  Infiniti of Tampa

  ************************************************************************************************** 33614

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22457217
  
  I am rejecting this response because:

  I have tried multiple days, and multiple times to contact the number that was left in the last message. All I get is sent to voicemail,  and no call back. So nothing has been resolved. 

  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 11/12/2024

  Please make sure Mr. ********** is calling ************.  I can also be reached at ************************************************************************* 

  I left another voicemail for him at ************ this afternoon asking for a return call. 

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22457217
  
  Mr *******, and I were finally able to speak,  and after going over everything he decided that there's nothing they can do. 
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am demanding a loan buy back on a Certified Pre Owned recent vehicle purchase - 2015 QX70S 3/2 I ubered to and from the dealership from the airport. (Both my salesman, *****, and the used car manager said to send a screenshot of the uber and they would mail me a check that I have yet to receive) 3/3 I began my drive home, out of state, and heard knocking in the rear. I returned the vehicle immediately for repair. The used car manager pressured me to drive the car home, with the knocking, on a 9.5 hr drive to "get it fixed at my local dealership". He said if I had any problem at the local Infiniti dealership he would call them and take care of it.3/8 I flew back to Tampa to retrieve the vehicle. On the ride home, I the transmission lagged and jolted. I immediately called *****, my salesperson. He never responded.3/17 The transmission seemed to slip, made a loud noise and began to kill. I pulled onto the shoulder and called Infiniti Road Assistance because the car I purchased was sold as *** certified. Roadside Assistance had no record of the car and I paid $185 for a tow after being stranded for over 3 hours in a car that was in my possession for approximately one week. I called *****, my salesperson and sent a picture of the car on a tow truck and complaints:1. leaking sunroof 2. leaking glove box 3. transmission failing 4. ant infestation I have yet to hear from *****.3/18 I repeatedly called the dealership and left several messages with no reply for two months. My newly purchased alleged *** vehicle is sitting at a local dealer and they too are ignored by the Tampa Dealership. They are awaiting corrections on "paperwork" errors on the *** warranty. Call are ignored at the dealership, the same treatment the Infiniti Corporate rep received when she called on my behalf.GM Financial suggested I request a loan buy back and that is my demand, rental car fees and credit reporting change. Thanks for your help!

  Business Response

  Date: 06/14/2024

  Thank you for the opportunity to respond to this complaint. Were currently working with Infiniti *** to resolve the issue with Mr. ****** certified pre-owned contract, and also a resolution for the repairs. Thank you again for the opportunity to respond. ***************************, General Manager, Infiniti of Tampa 

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21772246
  
  I am rejecting this response because:

  I did not receive the email with Infiniti of Tampas response. I have not heard from since I purchased the car on March 2nd. *********************, my local Infiniti, where the car is now told me that they have been in communication with them and they expressed that would buy the car back. The car had problems immediately after I left the lot and I returned it the next morning. The car broke down on me shortly after I made it home to ***********. ********************* is telling me it needs about $7,000 worth of repairs. So, yes I would like to reopen the compliant. Thank you for your assistance. 
  
  Sincerely,
  
  Jourdan Bercy

  Business Response

  Date: 07/19/2024

  Good afternoon, Thank you for the opportunity to respond. ****************** legal representative, and our legal team are negotiating a resolution. Thank you, ***************************, General Manager, Infiniti of Tampa. 

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 Infiniti Q50 RWD preowned in 2022 from a company named EvoMotors here locally in Tampa and it was sold to me under the understanding that I would have the factory warranty with my purchase which gave me a peace of mind as if anything happened with this car that I would be taken care of under the powertrain warranty. I bought the car with ****** miles on it and I just now have approached ****** exactly and I had an engine failure on 3-4-2024. I had it towed to the dealership the next day on 3-5-2024 and I never received a call back from them, I had to stop by the dealership in my company vechicle on 4-3-204 as I was working and ask what's going on. The service advisor *************************** started telling me that it wasn't covered by warranty, he lied to me and told me the car didn't have any coolant in it but I just purchased a brand new gallon of antifreeze from Autozone on 3/25/204 and used a 1/4 of the jug to top off the coolant bottle. ****** told me that he did everything he could etc but the previous owner wasn't keeping up with the oil changes and it created engine sludge which overtime caused the bearings in the engine to fail. I contacted the actual Infiniti ************* ************ and also filed a case but am waiting for a call back at the moment. The dealership has also been leaving my car outside in the parking lot overnight by itself and not put away inside or secured by the other vehicles. I feel like if this car has a warranty I should not be punished for someone else's neglect as the car was a lease from a dealership before it was purchased by me and I feel like this company should honor the warranty and fix my car and not try to charge me $18,374.24 to fix. If I was the original owner of the car I could understand but I keep up with maintenance and I would always stop by and get oil changes or go somewhere and have it done. I feel like they should honor the warranty for me.

  Business Response

  Date: 04/23/2024

  Good morning, 

  Thank you for the opportunity to respond to this complaint. It is our goal to assist every guest with the upmost customer service. We asked the manufacturer to cover ********************** engine repair through the current warranty. However, the manufacturer has declined this warranty claim. We have asked the guest to request that the selling dealer participate in the vehicle repair. We are also exploring customer pay options to replace the engine. Thank you again for the opportunity to respond to this complaint.

  ***************************

  General Manager

  Infiniti of Tampa

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21533794
  
  I am rejecting this response because:

   My wife has called & left a voicemail  message on the GMs  personal cell phone to try to resolve this matter and has also called the company phone number and left a message with a staff member to try to get a hold of ***** and he has not responded nor returned any phone calls back to us. We would like a phone call back so we can discuss how to proceed with getting our car fixed. We are even willing to go used motor with turbos and have the dealership cover the repairs which we have disclosed to the dealership and still no calls back from *****.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/25/2024

  Thank you for the opportunity to respond to this complaint. It is the goal of Infiniti of Tampa to provide the best customer experience while upholding the integrity of the brand. We have addressed the issue with Infiniti *************, and the manufacturer has declined our request to cover this repair under warranty. It is our recommendation ****************** address this issue with the selling dealer, EVO Motors. Infiniti of Tampa is also open to look at options with ****************** in regard to trading his vehicle in the current condition. Thank you again for the opportunity to respond to this complaint. ***************************, General Manager, Infiniti of Tampa. 

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21533794
  
  I am rejecting this response because:
  
  I dont believe that this is my fault nor responsibility and ********** has stated that this should be covered under the manufacturer warranty period!
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 2/18/24 we test drove and RS5 & decided to buy it along with an extended warranty & finish protection. We could not leave with the car as it needed tires and the intake inspection from the dealership. We were told the car would be ready 2/20/24. When we got there & saw the car my husband pointed out that the exterior coating was put on extremely poorly. There are chunks of the coating on the car, swirls all in the ************ is rough from an improper installation. My husband noticed the car had been driven 8 miles since he left the car on Sunday, the front left tire sensor now said low tire pressure, & then from the dealership to i275 the transmission was overheating and would not get up to full *****. Max ***** was 20 mph. We turned around, brought the car back to the lot and parked it by service and did a night drop for the keys as the dealership was closed by this point. 2/21/24, the day after we left the car, we were unable to get any answers from anyone at infiniti until close to 2:00PM. The *** *****, said the car had a Valve Body code being thrown and that they were taking it to the Audi dealership for repairs. I asked which one and he was not sure if Audi of Tampa or ******************. I then called both of those dealership service centers and was told neither had my car. I called ***** back and was informed he would not speak to me over the phone and all communication needed to be done via email. I emailed him asking where my car was. ***** then told me Audi of Tampa refused to accept the car. I included Audi of Tampa in my emails with ***** and they deny ever refusing the car and are more than willing to take the car and do the work. We don't even know if the place they took the car is licensed or will void the warranty we paid for by them touching the car! Infiniti will not respond to us or tell us where our car is located!

  Business Response

  Date: 02/26/2024

  Thank you for the opportunity to respond to this complaint. The Soetidjo family has agreed to the following resolution: 

  "A refund of any amounts paid related to the vehicle would be an acceptable resolution. Please note that the registration, tag, and a phone mount are still in the car and would need to be returned."

  Thank you again for the opportunity to respond to this complaint. 

  ***************************, General Manager, Infiniti of Tampa

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased a 2021 certified pre-owned QX80 to replace our 2019 QX80 that was totaled in a car accident due to no fault of ours. We had not owned the previous car for even 2 years. We were also left with no trade-in and no down payment due to the unexpected accident. All of this was explained to our sales rep to express our dilemma. We also mentioned Id been without a car for a month due to the long process. THERE WAS NEVER A MENTION OF A DOWN PAYMENT. We finally sign the paperwork and fees discussed were pointed out. We signed thinking that we had observed all costs. We return after the weekend to present our check from the bank and we were given the keys.Then, a few days later, we get a call and are told that we still owe money for the purchase and we have no idea of what theyre talking about. Thats when it was pointed out to us that we signed with a cash down payment of $1750 that was never discussed and we couldnt pay because of the untimeliness of the accident. The financier and the manager both admitted fault, but still wanted their payment. They did finally decide to take off $750 and we begrudgingly paid the $1000 just to make the headache go away. Needless to say the experience exacerbated what we were already going through of unexpectedly losing our car, dealing with insurance, being without a car and now this. It makes me wonder if this is a deceitful practice on their part. We definitely learned our ****** to slow down and look carefully at every line, but I also feel taken advantage of. They definitely do not care for their customer and are just out to make a buck. I will also say I should have listened to my gut when the customer service was not up to par. When things were pointed out that could possibly be cleaned up, the excuse of it may make it worse was always given. They didnt even detail my car before they gave it to me. I had to detail it myself when I got home. PLEASE BEWARE OF DOING BUSINESS WITH THEM. I will NEVER go again.

  Business Response

  Date: 02/20/2024

  Good afternoon,

  Thanks for the opportunity to respond to your review. We apologize for the inconvenience, and frustration you experienced during your recent interaction with our sales team. We understand that your time is valuable, and we regret negative experience you had. Our goal is to provide a personalized and efficient shopping experience that aligns with your needs and budget, and we apologize for falling short of this standard in your case. Any down payments collected, and paid toward the car will reduce the amount of interest paid by you to your lender. We also hope to have the opportunity to offer a free full detail for your vehicle on the next service with us. Thank you again for the opportunity to respond to your review. 

  Kindly, 

  ***************************

  General Manager

  Infiniti of Tampa

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a QX80 2020 from this dealership.. in january 2021. after two days the transmission went out and we had to wait two months for a transmission my wife and I decided to buy over ten thousand dollars in warranties on this truck because we felt we couldnt trust the dealership. Moving forward. We decided to trade the vehicle in. To upgrade to another vehicle we went to a complete different dealership and we went to the sales manager ********************** and ******** our past salesman and to **** the other salesmanager and the finance manager ***** to cancel all our warranties the refund was over ***** 00 but after knowing these people like I do. I kept asking and returning to the dealership because the warranty companies told me and my wife while the sales manager was on the phone their accounting **** had not even started the process and after days of going back and forth and asking for help nothing still haven't been done. And this is after almost four weeks. The sales manager ********************** told me today january 24th **** that someone he had lost the paperwork and that he don't know why but the cancelations had not been submitted or the process started to send to the warranty companies. They never call back or answer phones. I will be retaining a law firm. To settle this as soon as possible and *** them as well.

  Business Response

  Date: 02/13/2024

  Good morning, 

  Thank you for the opportunity to respond to this complaint. All cancellation documents have been completed, and sent to the warranty companies for process. Please allow six to eight weeks for the cancellation. Thank you, ***************************, General Manager, Infiniti of Tampa.