Complaints

This profile includes complaints for Ferman Chevrolet/ Ferman Mazda of Brandon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ferman Chevrolet/ Ferman Mazda of Brandon

  9751 E Adamo Dr Tampa, FL 33619-2613

  
• 

  Ferman Chevrolet/ Ferman Mazda of Brandon

  9815 E Adamo Dr Tampa, FL 33619

  
• 

  Ferman Chevrolet/ Ferman Mazda of Brandon

  9809 E Adamo Dr Tampa, FL 33619-2615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant was emailed to ***** ****** and **** **** below is a simplified chronology of events. * My son made an appointment and dropped his car off at your Tampa location on Thursday at 1 :16 pm - 05/08/2025 due to overheating.* Your team (*******, ******) did not follow up with my son with any updates or an ETA of when they would be taking a look at his vehicle until the following Monday. He missed work and school as a result( he was told they did not have any loaner vehicles available by ******)* He made several calls to your service center to obtain an update between 05/08/2025 - 05/12/2025 to which he was referred to ******* (apologies if misspelled) and ******. * He didnt receive a call back until 05/13/2025 advising they ran a diagnostic test that found several issues. We gave the approval to move forward. * Repairs were finished on 05/16/2025(8 days after dropping off with an appt)* The car begin overheating again. . . .so we dropped it off on 05/29/2025.* Repairs done on 05/30/2025.* We picked up the car and with our receipt we received a Multi-Point Inspection Form that shows all points and/or areas tested are in the green.* Last night 07/04/2025 on the way home from out of town, his car began to overheat yet again. My son has paid $3,600 in the past two months with no resolve. Reviewing the repairs done on my sons car it should NOT still be overheating. Due to the experience we have had - all confidence has been lost. We took the car to ***** who is stating the radiator has a hole in it and the radiator hose is cracked. I am sure youre aware of the cost associated with this repair for damage that should be been found since your service center ran two diagnostic test and took the car apart to repair it. Its extremely concerning that both your mechanics and system failed to find this issue. The folks that have been appointed to provide updates are not reliable. They do not call you back or answer calls when you reach out.

  Business Response

  Date: 07/16/2025

  Thank you for bringing this matter to our attention. We genuinely regret the inconvenience and frustration your son has experienced throughout this process, and we appreciate the opportunity to respond to your concerns.
  After reviewing the repair history, we would like to provide additional context and address the key points raised in your complaint.
  Resolution Actions Already Taken:
  Your son was already given the following discounts to help reduce the financial impact, and this was after he had already approved the original cost:
  First repair (May *******): A discount of $529.15 was applied to the total cost.
  Second repair (May 30, 2025) nearly two weeks later and after 555 miles of driving: A further $343.03 was discounted.
  In total, $872.18 in discounts were applied between both service visits.
  As part of our standard post-repair process, we pressurized the cooling system before releasing the vehicle on May 30, 2025, and confirmed there were no active leaks at that time.
  We understand that a third-party service provider later identified a hole in the radiator and a cracked hose. Given the time, mileage, and conditions since the last repair, we cannot definitively determine whether the current issue existed at the time of our service or developed afterward. However, we take this concern seriously and want to do what we can to ensure confidence moving forward.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 GMC Sierra ***** from Ferman Chevrolet on January 16, 2025, along with an aftermarket drive train warranty from ********. The day I drove it home from the dealership in Tampa ******* to ***************, I noticed the truck had a significant oil leak that wasn't observed when I left the dealer. Ferman was notified and towed the truck back to their dealership. They told me the turbo seal was blown, but according to ** didn't replace it. The called me a few days later and said the truck was repaired and to come get it. I drove the truck from Tampa back to *************** and immediately noticed the leak wasn't fixed. When I called Ferman back, they advised for me to wait 30 days after my purchase date and take it to a closer dealer to my location, which is Seminole Chevrolet to have the warranty cover the repair. I did as directed and brought it there on February 17, 2025. Fast forward to today, after an initial rear main seal replacement, Seminole Chevrolet determined that the engine is blown. Fidelity, the drive train warranty company agreed to cover the parts/ engine replacement, but is not wanting to cover the labor repair costs. Both Seminole Chevrolet and Ferman are refusing to cover any additional ******** date, I have only been able to drive my truck a total of 2 days over the past 6 months I have made payments on it. It is currently sitting in a bay at Seminole Chevrolet torn apart with thousands of dollars in labor costs racked up. Ferman is currently trying to get GM to pressure Fidelity or Seminole to cover the costs to repair this truck. I am requesting assistance in any way to get my truck repaired or bought back by the selling dealer (Ferman Chevrolet) who sold me a truck with a blown engine.

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to respond to the complaint regarding the 2020 GMC ****** purchased from Ferman Chevrolet on January 16, 2025.
  First and foremost, we regret the inconvenience and frustration the customer has experienced following their vehicle purchase. We understand the impact this situation has had and are committed to ensuring a fair and transparent resolution within the scope of the vehicles sale terms and warranty coverage.
  

  The 2020 GMC ****** in question was sold AS-IS, a standard designation for pre-owned vehicles not covered under a manufacturers warranty at the time of sale. This status was fully disclosed to the customer at the time of purchase and acknowledged in writing. To provide additional protection, the customer opted to purchase a third-party aftermarket powertrain warranty from Fidelity Warranty Services.
  Upon being notified of an oil leak shortly after purchase, Ferman Chevrolet arranged and covered the cost of towing the vehicle back to our dealership. After inspection, our technicians identified a turbo seal concern. Ferman Chevrolet replaced a gasket for an oil return line.
  

  Unfortunately, according to our understanding, Seminole Chevrolet initially misdiagnosed the cause of the oil leak and performed a rear main seal replacement, which did not resolve the issue. Fidelity paid for the rear main seal repair, which is why ******** has made the decision to decline coverage of labor expenses for the engine replacement. While the warranty company has approved the cost of parts (including a replacement engine), they are contractually declining labor coverage due to the sequence of events. Ferman Chevrolet has offered to pay $4000 of the labor cost, but ******** has refused to contribute to any of the labor costs.
  

  Although Ferman Chevrolet did not authorize or perform the repairs at Seminole Chevrolet and has no affiliation with the warranty providers decision-making process, we have nonetheless attempted to assist behind the scenes. We have been in communication with ** and the warranty administrator to encourage a reconsideration of labor coverage or goodwill assistance.
  

  To clarify:

  The vehicle was sold AS-IS, with all known disclosures made at the time of sale.

   The third-party warranty is between the customer and Fidelity, and claims, approvals, or denials are governed by their policy terms.

  The incorrect initial diagnosis and repair by Seminole Chevrolet, an independent GM dealership, was not under Fermans control but has unfortunately affected the claim.
  

  Ferman Chevrolet remains sympathetic to the customers experience and is willing to continue assisting in advocating with GM and Fidelity, but we cannot assume liability for third-party warranty decisions or misdiagnoses made at another dealership. A vehicle buyback is not warranted under the AS-ISpurchase terms and current circumstances.
  We encourage the customer to continue working with Seminole Chevrolet and Fidelity, and we remain open to further collaboration where possible to bring this issue to a more positive resolution.

  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/25 I went to ************ to look at a 2024 Mazda CX-90 for sale, it was listed with mechanical issue. The *** # is *****************. I contacted ****** *******, service technician at Ferman Mazda. He and his manager ****** ****** verified it was under warranty, so I went ahead with the purchase. On 3/12/25 I purchased the car for $24,309.00. On 3/17/25 I trailered the car to the dealership.On March 18th, I received a message from the dealership that the car was "being looked at, and they would get with me when the inspection was complete"On March 19th, I received a phone call from ****** ******* and I quote what was said to me "Hey ****** I have bad news for you, there is a hole in the block, the engine is bad, we were going to put a new engine in it under warranty, but Mazda corporate called back 3 hours later and said your car was " branded with prior water damage, and they voided the warranty". He also said that "they must be able to see things we can't, we are not seeing any of this", but "apparently they can". ( the branding of the vehicle and previous water damage). I met with ****** ****** twice, and once with my wife, and every meeting, ****** said there was nothing he could do, that I needed to talk to corporate. He confirmed that the car was under warranty when they looked it up. We have asked to meet with ****, the service repair mechanic about his report, and ****** has refused to let us speak with him, or speak with ****** *******.After many, many hours on the phone with Mazda ***************** they have now admitted that the car is not branded, and they made a mistake. I have asked them to contact the dealership, and they have not, I have notified ****** ****** that a mistake was made, and the car is in fact under warranty. Our car has been sitting at Ferman Mazda for over 90 days, issue unresolved. The estimate for repair is $*********. We will accept *********, or a new motor put in the car to resolve this matter.

  Business Response

  Date: 06/23/2025

  As you can see from the Mazda North America Operation Warranty Vehicle inquiry report attached, Mazda shows that the vehicle has no engine warranty as of 3-18-25. Unfortunately, there is nothing we can do. 

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23481414
  
  
  
  I am rejecting this response because: I contacted Ferman Mazda Service department on March 11th 2025. The service tech and the service manager confirmed that the car was under warranty by looking at the "Mazda North America Warranty Report". I purchased this car with a known engine defect, with the assurance that it was under warranty, and Ferman Mazda told me to bring it in and it would be repaired.  I trailered the car to the dealership on March 17th. On March 18th we were sent an email that our car was being looked at. On March 19th, we received a phone call from Joseph Leggett who stated that " Our engine was bad, and they were GOING TO PUT A NEW MOTOR IN IT, but the corporate office called them back and said that our car was PREVIOUSLY BRANDED WITH WATER DAMAGE, AND VOIDED THE ENGINE WARRANTY. The service manager, Donald Reeves told me several times to contact Mazda Corporation about the issue. After many hours on the phone and research, we provided the corporate office absolute written proof from the state of Florida and vehicle reports from NMVITIS that the car had no branding whatsoever, and no previous water damage, nor any damage whatsoever. THE CORPORATE OFFICE ADMITTED THAT A MASTAKE WAS MADE AND OUR CAR IS NOT BRANDED.  The information added to the "Mazda North America Warranty Report" was entered by Ferman Mazda, specifically Joseph Leggett, only because of the corporate office telling them to void the warranty. We have asked the corporate office to contact the dealership and remove the "Branded" notation from the report and the "W5 at the top of the report which stands for water damage. The service manager told us on two different occasions when we were at the dealership that if we would pay for the repair, the "Brand" would be removed from the car and it would be under warranty again. Now that the corporate office has admitted that the car is not branded, it is therefore UNDER WARRANTY.  

  *** THE ENTIRE REASON THAT MAZDA CORP 
  
  
  
  Sincerely,
  
  
  
  Donald Polson

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23481414
  
  
  
  I am rejecting this response because:

  Please add this the the end of our response:
  
  We own another silver 2024 Mazda CX-90 which is branded from previous water damage, and therefore not under warranty, which we are completely aware of. (Purchased October 2024)
  The car in question is also a silver 2024 Mazda CX-90, with no previous water damage, no branding.(Purchased March 12th, 2025)
  It is our belief that there was a mix up on which car was which, as Mazda corp had no history of a service ticket open at Ferman Mazda on car in question, (purchased March 12th, 2025).and after an hour with them on the phone and them sending us documentation, we realized that they were looking at the wrong car.
  
  After many weeks of the service department blaming corporate, and corporate blaming service, and us being left in limbo, we have established through all relevant agencies that this car has NEVER BEEN PREVIOUSLY BRANDED, WHICH HAS BEEN THE EXCUSE FROM BOTH CORP AND SERVICE AS TO WHY ITS WARRANTY WAS VOIDED ON MARCH 18TH WHILE IN THE SERVICE DEPARTMENT OF FERMAN MAZDA. 
  
  
  
  Sincerely,
  
  
  
  Donald Polson

  Business Response

  Date: 06/26/2025

  First and foremost, we regret the inconvenience and frustration this
  situation has caused. We understand how upsetting this experience has been and
  are committed to working toward a fair and timely resolution.
  Prior to Mr. Polson’s purchase, our team, including Joseph Leggett and
  Service Manager Donald Reeves, reviewed the warranty status using the available
  Mazda database, and it indicated that the vehicle was under warranty at that
  time.
  Upon receiving the vehicle at our service department on March 17, 2025,
  and following a detailed inspection on March 18–19, it was discovered that the
  engine was severely damaged, with a hole in the block. At that point, a
  warranty claim was initiated with Mazda North American Operations (Mazda
  Corporate).
  Initially, after we spoke to Mazda Corporate and let them know about the
  damage, they returned the call to inform us that the vehicle engine warranty
  was no longer valid. Based on that communication, we relayed the information to
  the guest. This decision was made at the manufacturer level, and not by Ferman
  Mazda.
  We understand that the guest later contacted Mazda Corporate directly and
  was informed that the branding and water damage flag was reported in error.
  However, as of the time of this response, we have not received updated
  documentation or an official reversal from Mazda Corporate reinstating warranty
  coverage.
  While we sympathize with the guest’s position, the dealership does not
  have the authority to override or reinstate manufacturer warranty decisions.
  Our team has made several attempts to request clarification from Mazda
  Corporate to no avail.
  The vehicle has remained at our service facility pending final
  determination of warranty eligibility. We acknowledge that this has led to an
  extended delay, and we sincerely apologize for the inconvenience. As a dealer,
  we are prepared to move forward with repairs as soon as Mazda authorizes
  coverage, or if the guest wishes to proceed with repairs independently, we can
  provide a detailed estimate and timeline.
  The guest has requested either:
  A new engine be installed under
  warranty, or
  A payment of $21,000 to cover the
  cost of repair.
  As a franchised Mazda dealer, Ferman Mazda cannot issue reimbursement or
  perform warranty repairs without manufacturer authorization. If Mazda Corporate
  confirms the warranty is valid and authorizes engine replacement, we will
  proceed immediately.
  To expedite resolution, we kindly request that the guest provide us with
  any written confirmation they’ve received from Mazda Corporate regarding the
  correction to the vehicle’s branding status and reinstatement of warranty
  coverage.
  We are committed to resolving this issue as quickly and transparently as
  possible.

  Customer Answer

  Date: 06/29/2025

   
  
  Complaint: 23481414
  
  
  
  I am rejecting this response because:
  
  1. Corporate office mixed up our original car, which was registered in my name with them, and had no warranty. They contacted Ferman Mazda and told them our new car was not warrantied, as it was previously branded with water damage. JOSEPH LEGGETT ADDED THE "BRAND" ON THE WARRANTY REPORT BASED ON THE GUIDANCE FROM THE CORPORATE  OFFICE.
  2.  BELOW IS THE ATTACHED EMAIL FROM THE CORPORATE OFFICE, THEY ADMIT OUR CAR HAS NO BRANDS.
  3. The response they sent in to you, the BBB,  is a copy of the Mazda Warranty Report, and they are claiming that they can't do anything because the car is branded and has no engine warranty. (We have verified that it is only the engine warranty that is voided, according to them, THE REST OF THE CAR IS UNDER WARRANTY. (If the car had been branded with flood damage, the ENTIRE CAR WARRANTY WOULD BE VOIDED)
  4. I have asked the corporate office to contact the dealership and advise them that they admit the car IS NOT BRANDED, they have refused.

  IN SUMMARY: THE CORPORATE OFFICE CAN NOT STATE THAT THE CAR IS BRANDED, WHEN IS WAS NOT BRANDED WHEN I BOUGHT IT, AND IT WAS UNDER WARRANTY WHEN I BOUGHT IT ON MARCH 12TH. THE BRAND WAS ADDED ON MARCH 18TH, THE DAY AFTER THE CAR WAS BROUGHT IN FOR REPAIR, THE DAY AFTER THE DEALERSHIP AGREED TO PUT A NEW ENGINE IN IT. THE EMAIL ATTACHED BELOW IS FROM THE CORPORATE OFFICE AND THEY ADMIT THE CAR IS NOT BRANDED. 

  THE EMAIL ATTACHED IS FROM THE CORPORATE OFFICE. WE HAVE NOW PROVIDED WRITTEN PROOF FROM MAZDA CORPORATION THAT THEY ADMIT THE CAR IS NOT BRANDED. THE DEALERSHIP MUST REMOVE THE BRAND FROM THE MAZDA NORTH AMERICAN WARRANTY REPORT WHICH JOSEPH LEGGETT ADDED AT THE DEALERSHIP ON MARCH 18TH, AND REPAIR OUR ENGINE UNDER WARRANTY, AT NO EXPENSE TO ME, AS I ONLY PURCHASED THE CAR WITH THE KNOWLWEDGE THAT FERMAN MAZDA TOLD ME IT WAS UNDER WARRANTY. AS FOR THE CLAIM THAT THE DEALERSHIP HAS NO KNOWLEDGE OF BRAND REVERSAL BY CORPORATE, THIS IS NOT TRUE, I EMAILED MR. DONALD REEVES IMMEDIATLY AFTER RECEIVING THE EMAIL FROM SAMANTHA (CASE MANAGER) (ATTACHED), IN LATE MAY.
  
  
  

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23481414
  
  
  
  I am rejecting this response because:

  To Ferman Mazda, 
  
     I submitted documentation from the corporate office in which they admit a mistake was made, our 2024 Mazda CX-90 is not branded, it has no history of water or flood damage, or any damage of any kind. There was a mistake made between the 2 CX-90's we own.
  I have also established that the car is under warranty, and was under warranty before we purchased it. The corporate office is advising to "check with Ferman Mazda, and you have been saying "get with Mazda Corporate. We are tired of you playing us off on each other and not resolving the mistake that was made. Also of note is that no one has said the entire warranty is not valid, only the engine warranty has been voided. If this car had EVER had any water damage, the ENTIRE warranty would be void. Please contact Samantha at corporate at 800-222-5500, ext. 6144 to verify this fact. We are holding YOU accountable, as only the information provided from Ferman Mazda  voided our warranty. 
  
  
  
  Sincerely,
  
  
  
  Donald Polson

  Business Response

  Date: 07/01/2025

  We
  acknowledge and agree with the guest that there is no branding on the title
  of their 2024 Mazda CX-90, and we appreciate their effort in providing
  documentation from Mazda Corporate confirming this.
  However,
  despite the title being clean, it remains the case that the engine warranty has
  been voided. This determination was made by Mazda Corporate.
  We
  recognize the frustration caused by being referred back and forth between
  Ferman Mazda and Mazda Corporate. We are not trying to avoid responsibility and
  are committed to assisting in resolving the issue. However, Mazda Corporate is
  the ultimate authority on vehicle warranties, including any decisions regarding
  their validity or cancellation.
  To
  that end, we encourage the guest to continue working with Samantha at Mazda
  Corporate (800-222-5500, ext. 6144), as she is directly involved and can
  provide clarity regarding the current status of the warranty, including the
  decision to void only the engine coverage.
  We
  want to reiterate that we are not disputing that an administrative error may
  have occurred, but we are not the party that voided the warranty. If Mazda
  Corporate determines that a correction is warranted, we will fully support that
  decision and take whatever steps are necessary on our end.
  Our
  goal is to work toward a resolution in good faith. We remain open to continued
  communication and will cooperate with Mazda Corporate to help bring this matter
  to a fair conclusion.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see uploaded document for detailed information

  Business Response

  Date: 06/18/2025

  All of the cancellations of products have been done, and JM&A will send refund directly to ************ This will lower the amount owed on Ms. ********* loan. 

  The following contract(s) for ******* ******* have been processed with the below information:
  
  ESG P00083479692
  Purchase Price: $302.00
  Cancellation %: $100.00
  Cancellation Fee: $0.00
  Refund amount: $302.00
  
  
  USD P00083479693
  Purchase Price: $4,030.00
  Cancellation %: $100.00
  Cancellation Fee: $0.00
  Refund amount: $4,030.00
  
  
  
  Reason For Cancellation: General - Customer Request
  Cancellation Request Date: 05/29/2025
  Effective Date: 05/29/2025
  Mileage: 54,825
  Payee: Lien Holder
  Lien Holder: *********** AUTO FINANCE
  
  

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23411329
  
  I would like clarification on the "handling" of said employees.  I will accept the response
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ferman Chevrolet has had my car since November 2024. It took over a month for them to fix one part of my engine and create a whole slew of other issues that were not present when the car was dropped off. Because of the issues they created, for example, giving the car back with no oil, the car has been inoperable. They had the car towed back to Fermans on December 13, 2024, one day after it was returned, and it has been there since. There is no response when calling the service technician, the service manager, the general manager, etc.. There is also no one ever present when visiting the business to inquire about the status of the car. No one to speak to about the issues, and no one who calls back with any information. The mechanic who originally worked on the car no longer works there, and was gone shortly after the car returned in December. There was talk of refunding the money spent on the car because it did not eliminate the issue, and would never have been spent if they had disclosed the other issues they created. Additional money to be spent was never discussed and would not have been the avenue taken had we known. We would have simply bought a new car elsewhere for the same amount of money.Instead of a refund, they offered to replace the entire engine, on them. They have since (December) gone completely silent and disappeared, avoiding all face to face meetings or phone contact to resolve the issue. I am a long time customer of them, and trusted them. I have now been without a car since November. I have been ignored since December. Recently I read a slew of horrible current reviews on the business, that sound similar to what we experienced. They should be investigated and held accountable.

  Business Response

  Date: 06/04/2025

  Mr. ********** vehicle came into our service department on November 25, 2024 with a complaint of check engine light and hard to start. Our technicians found the timing tensioner coming apart causing the vehicle to stall. They recommended to change the timing chain and tensioner, which was completed and picked up December 12, 2024. The problem with the vehicle now is crank bearing failure. This is a secondary issue, that was not seen during the first visit due to the tensioner issue that was fixed. We apologize for the lack of communication on our part and are willing to help with a repair. The repair we recommend is to put a used motor in; we will take care of the labor of $4200. Mr. ******** will be responsible for the parts only totaling $1850.00, plus tax. 

   

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23392442
  
  I am rejecting this response because:

  There is a deep dissatisfaction with the service we received and we no longer trust your business to work on our vehicle. After months of delay, miscommunication, and unfulfilled assurances, we are requesting a refund so that we may move forward and purchase a reliable car elsewhere.

  To clarify the timeline: the vehicle barely made it home on December 12 after we picked it up. We immediately called your shop, and the technician returned on December 13 to tow it back. At that time, ***** ******* informed us that although your team could not identify the issue, and we had already paid for repairs that did not resolve the problem, the shop would replace the motor at your expense.

  We made it clear that we would not have authorized those repairs had we known additional expenses would be required, as we were considering putting that money toward a new vehicle. ***** assured us the issue would be addressed and apologized for the inconvenience. However, since that conversation, we have heard nothing after multiple attempts to connect with ***** *******, ***** ******, and other managers. 

  It has now been six months. The car remains at your lot, we have been without transportation, and we are out thousands of dollars for repairs that did not resolve the original issue. Given this history, we no longer feel comfortable allowing your shop to continue working on our vehicle.

  We are therefore requesting a full refund so that we can use those funds toward purchasing a dependable vehicle. 
  
  Sincerely,
  
  ****** ********

  I have attached other complaints with similar issues from this business and have numerous others. Please read all their reviews before making a decision on this case.

  It is unfair to be taken advantage of and disregarded by a business who is entrusted with the responsibility of servicing and caring for vehicles. When we choose a company we do so with the belief we are putting our trust in professionals who value honesty, accountability, and customer care. Our experience has been the opposite. We have been left feeling ignored, disrespected, with little regard for the inconvenience and financial strain this has caused. There was no meaningful effort to resolve the issue or take ownership of the situation. Accountability means standing behind your work, addressing concerns directly, and treating customers with transparency and respect. 

  It is deeply disappointing and unacceptable to be treated this way by a business who holds such an important responsibility for safety, reliability, and professionalism.

  Business Response

  Date: 06/19/2025

  We have agreed, as a good will gesture, to fix Mr. ********** vehicle. 

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put 9000 down on a car that had major problems within 30 days . I had the truck one year for ******* out the year it sat at dealer I only enjoyed the truck for 2 months . I couldve used that on somewhere to own and stay

  Business Response

  Date: 06/11/2025

  We are fixing Mr. ********* vehicle, and he is only paying $1200.00 of a $3000 Invoice. 

  He has approved this repair and cost. 

   

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leasing a Mazda CX-90 PHEV from Ferman Mazda has been an infuriating experience from start to finish. The vehicle has had multiple serious safety issues, including unsolicited acceleration, a fuel system that locked us out (the vehicle locked the fuel door and had a message to take it to a dealer immediately due to fuel system failure), and a malfunctioning infotainment systemall of which make the car not just unreliable, but also unsafe. My service advisor even told me that he traded in his CX90 due to the similar issues.After reporting these repeated problems, I was told by the Service Manager that the General Manager would get involved to help resolve the situation and potentially replace the faulty vehicle. That never happened. Instead, the only person who reached out was a salesperson who offered a buyback deal that would leave me thousands of dollars upside down.When I declined to take a financial hit for their defective vehicle, Ferman Mazda washed their hands of the situation entirely and advised me to "Take it up with Mazdawe're not owned by them."Ferman Mazda offered to take the vehicle back as a trade-in but offered $20,000 less than the **** leaving me with a financial loss of over $6,000. This is a substantial loss in value for a vehicle that is 1 year old. I have since traded in the vehicle to another dealership because of the lack of trust I have for Ferman Mazda.

  Business Response

  Date: 05/15/2025

  We apologize for the trouble you had with your vehicle; we show that we have corrected all of the complaints you had with your vehicle. All but one, were recalls that Mazda had already addressed. We do our best to keep the vehicles we sell up to Mazda's repair standards. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for an oil change to Ferman ***** and had been driving it and noticed it was making some noise i was told it sounds like on oil checked the dip stick and seen it was no oil in the called ***** and was told to bring the car back in so the can put oil in it and so I did and I was on my way to work on morning my car cut off had it towed to my house had had it checked once again no oil, I have been calling and calling to let them know what was going on and from that day I have been getting the run around

  Business Response

  Date: 05/06/2025

  The vehicle did have oil in it. There is sludge in the motor and that is what caused the engine failure. Sludge does not happen overnight and is caused by long term oil issues. Like wrong oil in vehicle, extended time in between oil changes and oil temp overheating. 

  The last time the vehicle was in our service ***** was 9/2023. 

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23259666
  
  I am rejecting this response because:
  
  Sincerely,
  
  Jasmine Bullard 

  I took my car back twice in less the 2 or 3 weeks because it was no oil in it from the first time they were suppose to do the oil change, there was nothing wrong with my car at all. I'm sure if it was from that they would have said something ahead of time.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PRUCHASED A NEW VEHICLE FROM FERMAN CHEVROLET AND IT HAD TERRIBLE FLAT SPOTS FROM SITTING IN THE SAME SPOT AT THE DEALER FOR 5 MONTHS BEFORE I PURCHASED IT. I HAD TO PURCHASE NEW TIRES BEFORE I MADE A LONG TRIP. I DROPPED THE TIRES OFF ON JAN 25 2025, AND WAS PROMISED A CHECK IN THE MAIL IN 2 WEEKS. STILL NO CHECK AND NOBODY RETURNS MY CALLS. I DEAL WITH ****** ***** AND SAYS HE WILL CALL ME RIGHT BACK, BUT DOESN'T. SO I NEED THE CHECK OR MY OLD TIRES BACK, OR NEW TIRES TO REPLACE THE ONES THEY HAVE. THERE COMMUNICATION SKILLS ARE NON EXISTENT. THIS IS RIDICULOUS, OVER 8 WEEKS, AND NOTHING

  Business Response

  Date: 04/07/2025

  We apologize for the delay in sending the check. If Mr. ******* could kindly send me a copy of the tire invoice; I will arrange for a check to be overnighted to him.

  my email address is *********************************************************

   

  
  

  Customer Answer

  Date: 04/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Parcels

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped our car off before Christmas to get fixed. It was a simple fender ******. Its now March and they wont return my calls and they send same text message that theyre waiting on parts. Its a lease that were paying each month along with insurance and we cant get them to help us at all. Even a phone call would be nice but they refuse to talk to us. Its like theyre holding our car hostage Its 100% drivable I have pictures if needed

  Business Response

  Date: 03/24/2025

  We sincerely apologize for the delay in the repair of your vehicle and for any frustration this has caused. We understand that your time is valuable and that having your car back in a timely manner is important.
  Please know that the delay has been due to ongoing issues with parts availability, which is unfortunately beyond our control. However, we recognize that we have not communicated effectively with you throughout this process, and for that, we sincerely apologize. We appreciate your patience and understand the inconvenience this has caused.
  The front bumper arrived this morning, but we are still waiting for the rear bumper. Our parts manager checks regularly to find out the status. Update as of today, it should be shipped in 48- ************************************ 5-10 days. This is an estimate and not a guarantee.  
  We will prioritize reaching out to you directly to provide you with a detailed update on the status of the parts and the completion of the repairs.We value your business and will do our best to resolve this matter promptly.
  Again, we apologize for the inconvenience and appreciate your understanding.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23016865
  
  I am rejecting this response because:
  If you look at the picture submitted, youll see that there was not that much damage and for them to say theyre waiting on parts is a lie.  Ive talk to other dealerships and they say there is a problem with getting some parts, mainly chips or sensors , but Ferman is not trying to fix the car.   From the very beginning, the girl handling the car was very confrontational and rude but thats ok, I just wanted our car fixed in a timely manner.  Its April and theyve had the car that Im paying for each month, insurance and all and they now are holding it hostage and refuse to fix it.  The owner should be ashamed.  What a disgrace to the Tampa area.  If it was his car, it would have been fixed within a week. Or to be fair , a month.  Not 4 and no end in site.  I get a generic text every once in a while and they still wont answer the phone or return a single car.  Not one.  What a trashy dealership   
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/07/2025

  All of the parts are in, and we are working on the vehicle, estimated completion is the end of this week. 

  Attached is a copy of the repair estimate, and the communication log with Mr. ***********

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23016865
  
  I am rejecting this response because:

  Today is 5/5/25 and we still dont have our car back even though they told BB at progressive insurance that we have it back.  So far, it has been a complete nightmare dealing with all the lies and poor communication with Ferman.  We have yet to speak with anyone at the dealership or repair shop.  Not one phone call for almost 5 months.   Please dont believe what they are saying.  I have my cell phone to prove it.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/16/2025

  Vehicle was returned to guest on 5/9/25. 

   

  Customer Answer

  Date: 05/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Were are having a little trouble with steering and I talked to someone there.  
  weve already lost 1/4 of our lease while they sat on the car for about 5 months so Im not sure what to do about having it looked at by a mechanic. Ill check with insurance company and see    Overall it looks good 
  Sincerely,
  
  ***** ******