Complaints

This profile includes complaints for Chrysler Dodge Jeep Ram of Tampa Bay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chrysler Dodge Jeep Ram of Tampa Bay

  10909 N Florida Ave Tampa, FL 33612-6633

• 

  Chrysler Dodge Jeep Ram of Tampa Bay

  3031 N Rocky Point Dr W Ste 770 Tampa, FL 33607-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 3/11/2024 Amount of Transaction: $22,182.39 Nature of Transaction: Turned in a leased 2020 Jeep Grand Cherokee in very good condition with ****** miles. All lease payments and conditions had been completed and paid on time.Purchased a Used 2016 Jeep Cherokee with ******* miles.Issues with CDJR of Tampa:1. Leased vehicle was treated as a negative equity trade in instead of the return of a leased vehicle. This should have been 2 separate transactions.2. ***** had to leave without the 2016 Jeep Cherokee so CDJR could clean it.3. ***** was unable to test drive the 2016 Jeep Cherokee because it was not clean.4. ***** called CDJR for 2 weeks asking when she could pick up the 2016 Jeep Cherokee. She was unable to get an answer.5. Upon pick-up of the 2016 Jeep Cherokee the last week of March the vehicle was shaking, and service engine lights were on, service air bag light and all lights on gear shift were on. Vehicle was not drivable. ***** was told there was no warranty and was sold AS IS.6. Vehicle was taken to Morrisons Auto Repair at ******************************************** She asked them to go over the vehicle and make the necessary repairs to ensure it would be safely drivable.7.Required $3,500 of repairs. Mechanics said the only item that was in good condition were the brakes. Repairs included replacing missing motor mounts, replacing the shifter assembly, repair of wiring for the driver side air bag. The vehicle had not been maintained properly. The cooling system needed flushed. Tune up was done - spark plugs had never been changed; hoses were dried out & rotted.8. All paperwork at **** is done on a tabletop screen that was difficult to read. The finance rep told buyer she did not need to read everything and could review it once she got home.9. Paperwork is on thumb drive - can't review without a computer. 10. $3000 Dealer Warranty, $1000 Gap, $1198 dealer fee, $559 registration fee, PTA $189 Many other issues

  Business Response

  Date: 05/28/2024

  I'm the ** of the store and will look into this. I will be more that happy to cancel all finance products for the client. I believe the client signed an "As Is" form in the deal.

  Kind Refards,

   

  *****************

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21629818
  
  I am rejecting this response because: yes the finance rep had me sign an As Is Deal. But then ALSO added a dealer warranty without my knowledge. So how can it be As Is but also have a $3000 warranty added into my deal and financing. Finance rep also added GAP insurance for $1000 without my knowledge. And what about all the extra fees that were added in? Or how did I end up with negative equity applied to the deal when I was simply returning a leased Jeep in very good condition and low mileage at THE END OF THE LEASE? 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a concerning issue regarding the purchase agreement for a new vehicle that I acquired from Chrysler Dodge Jeep Ram of Tampa Bay on 27 Jan 2024. Despite my explicit disapproval and the repeated requests from my husband and myself to exclude the Dealer General Warranty Protection Agreement, I discovered that it was included in the final purchase agreement even after I was told it would not be included. I firmly believe that the inclusion of the protection agreement is a clear case of misrepresentation and intentional misleading on the part of Chrysler Dodge Jeep Ram of Tampa Bay. It is my understanding that their actions are in violation of Florida Statute *******, specifically sections (8) Misrepresent warranty coverage, application period, or any warranty transfer cost or conditions to a customer. (9) Obtain signatures from a customer on contracts that are not fully completed at the time the customer signs or which do not reflect accurately the negotiations and agreement between the customer and the dealer.After reviewing my vehicles buyers contract on 1 Feb 2024 I discovered that the warranty was included and I was charged $1450 for the most expensive warranty option. I immediately contacted (via email) both the warranty company, Dealer General Warranty and Chrysler Dodge Jeep Ram of Tampa Bay and requested that they cancel the warranty in accordance with the terms of the contract which allowed the warranty to be canceled within 30 days for a full refund. The warranty company immediately cancelled the contract and advised that the contract was still in a pending status because no funds had been received and that a refund would be issued by the dealership. I have made several attempts to contact the dealership via email and via phone and they have refused to provide a refund and have stated that the $1450 was a down payment. However, my downpayment was only for $1000 which is confirmed on the contract.

  Business Response

  Date: 05/14/2024

  We have canceled the product's and the proceeds have gone to her lending institution. I'm the General Manager at the store and what to apologize for the inconvenience.  

  *****************

• Initial Complaint

  Date:03/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a price for a new vehicle. I instructed to run credit on through a specific bank. They ran my credit against a dealership private lender and claimed i did not have top tier credit and completely changed the original quote for a much higher price. Halfway through the phone call they tell me the call is recorded which is illegal to do so without 2-party consent in *******. They tried to pressure me into taking a much higher quoted deal. They basically pulled a major bait and switch. The only resolution i am willing to accept is the initial quote and through the bank i specified with nothing more and nothing less.

  Business Response

  Date: 03/11/2024

  This customer was never given a signed proposal, it was all verbal over the phone. Customer is unable to obtain the approval as his credit app that he submitted .. The customer was unable to supply his EP code to qualify for any special rebates he claimed he was entitled to .. The customer asked us to falsify his credit app and report false information to obtain a loan. 

  We ceased all communication when he began stalking the salesperson and his wife on their social media pages. 

   

  We do not feel at this time it is in our best interest to do business at this time... 

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from them on November 21st 2022 with bad wheels on it and a scratch on the truck. They put me off for 5 1/2 weeks before replacing the wheels and they told me that if they couldnt make the scratch look perfect they would put it in their body shop. The scratch doesnt look perfect and they refuse to put it in their body shop. They replaced the wheels and 2 of the wheels have cracks in them in the center where the center caps go. One of the center caps fell out in February 2023 and I called them and told **** the sales manager that there was cracks and one center cap fell out. He said to expect a call from him tomorrow afternoon. He never called me back. A lady from *** called me about my issues with the truck and the dealership. She said this isnt the first time that they have had complaints about this dealership and to take it to another dealership. I have taken it to 2 other dealerships and they cant help me because the wheels dont match the wheels that came on my truck according to the vin number. My truck is still under warranty and the wheels are supposed to be under warranty but the only way I can get them replaced is for this dealership to replace them.

  Business Response

  Date: 01/23/2024

              The last time this vehicle was here was 12/30/22.. with *********************************************** emails we can find associated with this client .. The plastic caps that come on these models from the factory inherently can crack during any removal, rotation and balance, and just driving  ..Since we have not done any maintenance, we can't tell what has happened ..                We will gladly inspect, as can any CDJR dealership, and apply for a warranty claim. No guarantee that the factory will do it, but if the customer has been doing maintenance at a CDJR dealership, and it is still under warranty, there may be some good will offerings to assist with the customer concerns....  

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21178486
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** this has nothing to do with the center caps being cracked as stated in the complaint it has to do with the wheels being cracked. Tire rotation doesnt affect the center caps or center of the wheels. I did call and sent emails that wasnt responded to. Like I said in the complaint another dealership said these wheels dont match  the vin number to the wheels that came on it and therefore cant be covered under warranty and I have to take it back to where I bought the vehicle because they are the ones that put the wheels on.  I used to manage tire stores in ******* and I sold wheels and did tire rotations, so when rotating tires the center of the wheels are not touched or affected at all. 

  Business Response

  Date: 01/25/2024

  Since we have not seen this vehicle for any maintenance, we cannot offer any solutions without physically seeing the vehicle and wheels .. Please let us know when you can have the vehicle here to be evaluated for cause of why the wheels are cracking ..We then can be better qualified to be able to see what is possible and whether it is warranty claim item that will be accepted by the factory.. We must follow the factory protocol in order to successfully try and assist you. 

   

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 21178486
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** someone other than **** from your dealership needs to call me and set up when I can come in. I have repeatedly reached out to you and I have repeatedly got no response. You say that you have no record of emails. Well I have record of emails and every time that I have called, I have always got directed back to **** who had repeatedly made false promises and the last time I spoke with him about the cracks in the wheels was 11 months ago and he said that he was going to call me back tomorrow and tomorrow has been 11 months and no call back. So I have taken it to 2 other dealerships since and was told that I have to bring it to you because you replaced my wheels with wheels that you took off of another vehicle and they dont match my vin number so they cant replace them under warranty because you put wheels on my truck that are different from what originally came on my truck. 

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my extended warranty on the 2022 Dodge Durango RT that I bought from them 2 months prior. I sold the ******* at the beginning of November and went to the dealership to collect the over $3,000 they owed me for the warranty and they said I never filed it. This was on November 6th 2023. They then said it would take 5-7 weeks to get the check. It has now been much longer than that time and they keep hanging up on me and avoiding my questions.

  Business Response

  Date: 01/15/2024

  The customer sent a email with the information attached .. Confirmed ..

  The customer must sign for the cancelation at the store to start the cancellation process.

  We are not the warranty company, just a administer of the product .. The cancellation will occur w once the company has a required docs sent to them .. The refund will be sent to the lender, if the lender is paid off , then it will be sent to the consumer ..

  Once all documentation is completed, the company usually refunds within 4-6 weeks 

  The dealer has no ability to cut checks, refund the monies directly to the customer, or by pass the direction set forth by the warranty company.

  Please arrange time to come to the dealership and complete the cancellation process.

  Destinne Fargas is you client specialist assigned to assist you in the process of cancellation 

   

   

   

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21142358
  
  I am rejecting this response because:
  It has been 9 weeks since I cancelled the policy and no word back
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/18/2024

  A cancellation cannot happen without a original signature.. The effective date is logged , however we cannot sign it for you..

  It requires a wet signature from you ..We are open 8am to 8pm m-sat. to handle this for you ..

   

  Your email was received of the docs.. However a email doesn't satisfy the insurance companies policies to start a cancellation refund. Help us, help you.

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-26-2023 show it to me a price then it raise ****** then he say like ****** then it drop to ****** ****** monthly payment it drop to ****** papers done incorrectly 5 times they run the credit of a ****************************************************************** my name agresively sale by the manager ******************************* and ********************* then **** request of down payment for financing at the end i dont know what happenened no copy of the paper that i sign i dont know yet wich what financing was temporary tag on my name they do not let me remove it from the car and they do not cancel on time no receipt or letter who stated a give back the Ram when they ask me the white ram 2019 back front window broke and the back lock with camera broke, dirty and no gas.bed liner dent they took me in the process in hurry and at night when i say i come back the next day they lock us the front doors and do not let us go talking with my two persons that was my company but nothing in their business to make me do the deal that night they want me to charge my insurance all the things damage in the car and they ask me my driver license to do all the tramits this was a chritmas offer very bad and sketchy

  Business Response

  Date: 01/11/2024

  This customer has filed with other agencies, and we have already responded in kind.

         The customer attempted to purchase a vehicle on 12/26.. We were unable to secure financing by herself. We asked for a co -****** that in the end,  the co ****** did not want to sign ..

         We attempted to finance on her own again and we were declined ..The vehicle was returned and refund issued on 1/3/24 for the full amount of $2000.00

           The customer was provided a flash drive of her transaction ( we are paperless) ,, Yesterday we provided a additional set to the Hillsborough county protection services agency on her behalf.

  If the customer wishes to obtain a additional flash drive of her paperwork, she can request it by stopping by the stores ..  

             We unwound the transactions, and refunded her deposit in full ..  

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21121810
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  They never give me no flashdrive all this documents are mixed because we have to ask and see mistake in the papers this manager was not there when everything happens and as you could see in the documents because now i have it. and I knew it something was sketchy first packed of document we notice ***** as an owner and we sing some of the pages and they we stop when we notice ***** as owner  when i say it was just in my name second was the amount ****** wich i reject because the finally offer was ****** and there where too many fees and addition that i do not want,,  and the third or 4 pack of document was the last one that I sing just myself so they mixed all the paper so they look in law thats why I ask a copy and Miss,. ***************************** and the sales person **********************; say to me it come by mail the manager wants to look good is great I know they are fraudulent and scamming the honest people here in ******* the manager that night was ******************************* if he is right say to him show you the cameras complete it for that night and you will see or says to him watch the cameras from that night and hear and see what really happenned and then he could talk

  Business Response

  Date: 01/15/2024

  We will gladly supply her again with a flash drive containing all the paperwork she signed ..

  At this point the vehicle was returned , we are unable to secure financing on a vehicle without a co signer , all down payments have been refunded.. We are considering this a closed matter.

   

   

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went before Thanksgiving to the dealership to get an oil change and they told me that I had a leak in the head gasket but they said I had to make an appointment because diagnosis was out 3 to 5 days so I made my appointment for December 12 at 8:45 at the dealership to diagnose everything I called today and theyre telling me that even though I have an appointment its going to be 3 to 5 days out and they refuse a rental when I made the appointment they didnt tell me that it would still be to 3 to 5 days out and wont be giving me a rental when I called they were very short and very rude. The first person I talk to you hung up on me because I was trying to figure this out and then my advisor called me talking down to me and she yelled at me and she said if I wanted to cancel the appointment and go someplace else to another dealership I could which Im not doing this needs to be dealt with

  Business Response

  Date: 01/04/2024

  We reached out to the customer and feel at this point we have resolved her issues .. 

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023, I took my car to DODGE OF TAMPA BAY for the purpose of getting an oil change prior to my having to travel to the ***************** some **** miles away (one way).On the way back, (August 29th, 2023) my car started smoking and instantly my oil light came on. I pulled over to the side of the Interstate, found a safe place to park and called my triple A roadside assistance. The oil was all over the back trunk of my 2016 Dodge Charger whichI had purchased from the same dealership.The tow truck arrived around 5pm at which time we were taken to Johnsons Auto Shop and arrived there around 5:15 pm Unfortunately, they were getting ready to close at 5:30 pm so I was informed I had to wait until the next day for them to look at and diagnose the problem. After being unsuccessful in finding an UBER or a taxicab to take me to the hotel I had then made reservations with, I decided to get a rental seeing that I was now in foreign territory. The problem with that is they were also getting ready to close so they had no one to pick me up. The owner of the auto shop having never seen me before but understanding my distress decided to give me a ride to the Enterprise Rental once he closed the store. I went into the auto shop the next morning and was told they were still looking at my car and that I might need a new engine but not to stress yet, they still had to finalize their analysis and would call me once done.The afternoon of the 30th (around 5:45 pm-they were already closed)I got a voicemail that said good newsthe engine is fine, and the company that did the oil change did not secure the plug on the oil pan so it was blown out, but since you stopped driving immediately there was no damage.The morning of the 31st I checked out of my room and went and picked up my car. Upon returning home I went to DODGE OF TAMPA BAY and spoke with *************************** the Service Director who refused to reimburse me for my unscheduled rental and motel stay which was a result of their negligence which could have very easily destroyed my car engine and on top of that he tried to imply that some one could have gone under my car and loosened the plug. He also stated that I travelled **** miles not taking into considerationI only did half that distance before the plug fell out. I cannot believe as a consumer having confidence in the dealership where I bought my car that I would be mistreated in such a horrible manner.And Im not talking the thousands of dollars I saved them by responding immediately to my engine distress. Here are my unscheduled expenses that occurred as a result of their negligence:1.AAA: MEMBER 2.******** AUTO: $376.11 3.QUALITY INN: $148.98 4.CAR RENTAL: $232.89 TOTAL: $757.98

  Business Response

  Date: 09/26/2023

  Thank you for the opportunity to review and respond,. Mr. **** has had previous conversations with service director *************************** in regard to his concerns. ******************* listened to Mr. ***** concerns,  reviewed all the documentation that was presented by Mr ****.. The dealership and management,  offered Mr. **** $376.11 as a act of "good faith" on the dealerships part,.

          Unless more relevant facts can be presented , a good faith offering is all we can present at this time .. The check was requested on 9/16/23 .. The customer should receive this very soon...

   

  Thank you for the consideration 

  ***********************

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20639747
  
  I am rejecting this response because:

  They said they would re-imbursed me for plug, analysis and oil due to their negligence (******) however...this incident did not occur while I was at home, (I was in another state on the way home) so I had to shell out money to rent a place to sleep and to get transportation to get food to eat while I was stranded in another state. They refused to re-imburse me for the other expenses I incurred as a result of their negligence.

  JOHNSONS AUTO:  $376.11 Said they would pay
  QUALITY INN:  $148.98-they refused to pay
  CAR RENTAL:  $232.89-they refused to pay
  TOTAL:  $757.98

  bal due:  381.87
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/03/2023

  We are sympathetic to learn of his experience. *** monies we provided were a act of good faith.. *** dealership accepts no fault or blame, as so much time had past since his visit, 5 months and **** miles driven., approximately ..  *** owner's manual recommends oil levels be checked by the owner every 500 to **** miles, depending on the model ...Because of these items , it is hard to access blame.. We could not be there to inspect the vehicle, drain plug, or other mitigating circumstances that could have occurred since leaving the dealership ,as such, we offered the good faith amount ..

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** vehicle 5 weeks ago. They stated that the vehicle was inspected under the *** program. There were many safety issues that needed resolution. They have not resolved any of the issues and told the Service Advisor that they are not handling it. They have yet to contact me back or respond to all my messages to the *** Their sales tactics are complete lies. Smoke and mirrors.

  Business Response

  Date: 04/18/2023

  Hello *****, my name is **** - director of sales at CDJR of Tampa. I called earlier today and left a message. Please give the dealership a call and ask for me, *********************. Thank you.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2016 jeep renegade from Enterprise Sales in *************** ** November of 2021. The vehicle still had manufacturers warranty and I purchased an extended warranty. March 26 2022 my jeeps engine blew. it was taken to jeep in ******** **. ***** was my service advisor. 92k miles on it still covered under both warranties. It was discovered that the previous owner altered the turbo and made it to powerful for the engine and that is what caused the engine to blow. Enterprise never disclosed that vehicle had been altered therefore making the warranty void. Enterprise paid for all repairs and my warranty was reinstated once the shop took everything back to factory settings. June 2022 enterprise paid for my jeep to be flat bedded to ******* where I had moved. The same day i got it back the check engine light came on. The code was crankshaft sensor. I took it to jeep here in tampa. **** is my service advisor. i would receive no communication about the status of my repair so i opened a case with jeep hq. Jeep paid for me to have a rental vehicle. my jeep was in mikes care until February of this year. they replaced the engine the turbo the crankshaft sensor wiring, computer among other things. as soon as I got it back the clutch went out, took it back to **** and he said one of his techs forgot to tighten something, they fixed it again. 2 weeks after getting it back the jeep died again, the code was crankshaft sensor. I called jeep and they told me they wouldn't cover the tow or a rental until they knew it was their issue. I was told it would be looked at and I would be informed by EOD Friday the 24th. I never received a call. I opened a new case with jeep HQ case ********. now they hang up on me when I call and I can not get an update. I use my car for work and have lost 5 days of work because they will not update me on a rental or the status of my car.

  Customer Answer

  Date: 03/27/2023

  Attached is the confirmation email from the location.  The business card I have shows ******************* of Tampa Bay with the same address, But I see that the name may have been changed to just CDJR of Tampa Bay

  Business Response

  Date: 05/23/2023

  Hello, my name is ********************* - director at CDJR of Tampa. I would like to hear more about this. Please give me a call at ************************* - or email me at *******************************************