Complaints

This profile includes complaints for Century Kia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Century Kia

  4340 W Hillsborough Ave Tampa, FL 33614-5560

• 

  Century Kia

  3308 W Hillsborough Ave Tampa, FL 33614-5802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 10th went to buy a car, after some options decided to lease a car. ***** with salesman for monthly payments $ 447, after talking to financial manager he told us we have to pay taxes every month on top of$ 447 which salesman never mentioned. Sign paperwork with monthly payments $ 479. 76 paid 5/10. Received first bill for June 10 with payment $ ****** called *** ******* they said some taxes changed and they told us our monthly payment is $ 450 plus tax. Went to Century Kia to return car they told us financial manager made some mistakes our payments with itax is $ 447. New contracts was signed 5/31 with payments $ 447 monthly. June 27 received statement from *** ******* with same payment $ 484. Called *** ******* they said that they never received our new contract. When contract was signed 5/31 *** told us it will take 2 to 3 weeks everything to be changed. On June 27th *** ******* didn't have our new contract it wasn't not even in process. Called *** Century and they said they should have and they will check and make sure to fix everything. And nothing after that. Our next payment is due ********* and payment is still 484. Who's laying here *** Century or *** ******* don't know and don't care but this is so rude from all of them. So unprofessional. I just want my payments to be 447 that one that I agree to and sign contract. Already paid first payment $ ****** and second $ ****** !

  Business Response

  Date: 07/10/2025

  Mr. *****,

   

    My sincere apologies for any miscommunication on our part. The delay in the process is due to trying to cancel a contract that was already funded through *** and replace with the revised one. That being said my business manager has contracted our *** finance representative who is helping expedite the process. I'm told it has been facilitated and should show the correct amount with your next payment. Once again I apologize for the inconvenience. 

  Regards,

  **** ******

  General Manager

  CenturyKia

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** and communication are key which here it is not. I purchased a vehicle on 5/16/2025 only to leave with no paperwork which was promised at the time of delivery. No paperwork with vehicle delivery. After multiple requests via text, email and phones calls only to still have nothing sent as of today which is 6/4/2025. One is to think what has been altered and why is there no communication of why. I will continue to post bad reviews due to the negligence of sales, management as well as finance. Beware of being rushed out just to make the next deal. If you do business here DO NOT LEAVE WITHOUT READING AND MAKING SURE YOU HAVE EVERYTHING BEFORE YOU WALK OUT OF THE DEALERSHIP. YOU HAVE BEEN WARNED.

  Business Response

  Date: 06/05/2025

  Dear Mr. ******************* I apologize for the lack of communication on our part. I assure you this is not because we are trying to hide anything. Your satisfaction Is very important to me as well a our organization. It is disappointing that you would immediately assume wrong doing on our part and feel the need to post bad reviews prior to having the information. That being said we certainly should have responded in a timely manner. I have checked with my business manager and he said the information was sent to you on Tuesday the 3rd of June. In the event that you have not received it please contact me personally via email or phone both options are below. If you have questions still I will be happy to address any concerns that you may have at your convenience. I will be out of town from 6/6-6/14 but will have access to email.

  Regards,

  **** ******

  General Manager

  Century Kia

  **************************************

  ************

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, I took my truck in perfect condition to the Century Kia dealership in ***** to service the transmission. The day after he delivered the vehicle to me, it began to present a fault that it had never had before. Faced with this situation, I immediately returned to the dealership, since the work was under warranty. However, I was informed that I had to pay $170 just to have the problem reviewed, which I found totally unacceptable.After carrying out the inspection, the dealer's staff confirmed that, indeed, the transmission was damaged. Most worryingly, they told me that they could not take responsibility or offer a solution, even though the problem arose immediately after their intervention. When I pressed my claim, the final response was that "the best thing they could do for me" was for them to take care of the arrangement themselvesan answer that, rather than offering reassurance, reveals a potential conflict of interest.I believe that this attitude goes against the most basic principles of customer service and professional responsibility. It is frustrating and disappointing that a company like ***, through one of its authorized dealers, ignores a problem clearly derived from its intervention. I hope this review serves to warn other consumers and that the company will take steps to correct this situation.

  Business Response

  Date: 05/08/2025

  Mr. ******* requested a transmission service, which was carried out using the same professional-grade flushing equipment we use on a daily basisequipment that has been used successfully hundreds, if not thousands, of times. The service was completed without issue, and Mr. ******* left the dealership. He returned the following day to purchase parts, at which time there were no reported concerns with the transmission. Later that dayor possibly over the weekendthe customer reported experiencing a transmission issue. Upon his return, the service manager immediately had the shop ******* inspect the vehicle to ensure the transmission was properly serviced. The inspection confirmed there were no leaks and that the transmission fluid was filled to the correct level. As a goodwill gesture, the transmission service was repeated at no cost to the customer, and no diagnostic fees were charged. However, following the second service, the customer reported continued shifting concerns. At that point, again in good faith, the customer was offered a 50/50 cost split on a remanufactured transmission assembly. At no time was there any indication of improper service or negligence by Century Kia. The service manager clearly communicated to the customer that the vehiclehaving over ******* milesmay be experiencing internal transmission issues unrelated to the fluid service. Furthermore, there is no way to determine whether a pre-existing issue was present at the time the customer requested the fluid change. Based on all available evidence and inspections, Century Kia maintains that the service was performed correctly and in accordance with standard procedures.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 *** Optima with extended warranty coverage for the power train from Century Kia and have two primary issues seeking resolution: 1. As a result of being rear-ended, the company replaced our trunk with an aftermarket part which bubbles in the sun and peels (this has occurred twice now); and 2. The company refuses to honor the powertrain warranty under the auspices that we have an oil burn issue in the engine that is not covered which is really a result of their not wanting to fully investigate an engine issue and own the cost of a fix or replacement. The service team is awesome (no issues with the guys), but *** and Century have come across as sleazy and clearly do not value the potential for long term customers.

  Business Response

  Date: 12/10/2024

  I reviewed the customer's complaint. I reviewed the warranty coverage the customer has. I tried to reach out to the customer. I left a voicemail. At the time of this reply, I have not spoken with the customer. I believe, this is more of a misunderstanding than a not wanting to fix the vehicle. The customer does have powertrain factory warranty from ***. The complaint of the engine oil being low may or may not fall under the warranty. There are required steps from *** *** any warranty for that matter) to be performed to ensure there is an actual issue with the engine. Oil consumption requires the oil to be topped off and inspected a ***** miles later. Multiple times. A cleaning may be required (not covered by warranty) and additional inspections at specific mile intervals to track the oil consumption. If the vehicle continues to use oil after these steps, then *** will issue a process they would like to be performed prior to issuing authorization to replace a part. Concerning the paint work done by a sublet body shop in 2020, I am not aware of the concern. I would need to see the complaint to further discuss. I did not see any documentation in the history about this concern.This was an insurance claim through the customer's provider. The insurance company dictates what is being replaced and what part. Meaning, used, aftermarket, or factory. Hopefully, I'll speak with the customer and I think a conversation could resolve this complaint.

  Customer Answer

  Date: 12/15/2024

   
  Complaint: 22654775
  
  I am rejecting this response because I have not received a call or been contacted by the dealership.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 12/19/2024

  See two attachments of the phone log. Two attempts were made. 12/10 @ 8:53am. 12/12 @ 10:38a.The time were spending going back and forth here could be used by the customer calling the dealership. I will attempt a third time after this reply. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a fantastic experience when purchasing my first vehicle from Century Kia during the pandemic, which made it an easy decision to return when it was time to buy a car for my teenage son. Unfortunately, I deeply regret giving them repeat business.Buying a used car is always a bit of a ******, but I felt confident moving forward after they assured me that the vehicle came with a 60-day, 2,000-mile Peace of Mind Warranty. This promise was the main reason I decided to purchase the car. However, I should have paid more attention to the red flags during the closing process. The finance guy was condescending, calling me sweetie and honey, while trying to push an overpriced warranty. When I reminded him of the 60-day warranty we had agreed on, he brushed it off, saying, all used cars have the peace of mind clause. I felt so uncomfortable that I rushed to sign and get the keys just to get away from ******** forward to day 55 of owning the car, and the air conditioning belt started squealing. I took it in to be inspected, only to be told the air compressor needed to be replaced. When I brought up the 60-day warranty, I was met with lies and excuses. After endless back-and-forth, they claimed they couldnt find the paperwork for the warranty we agreed on and refused to cover the repairs. To make matters worse, I still havent received the license plateanother issue entirely caused by their incompetence. Now, Im stuck with a $1,300 bill.

  Business Response

  Date: 09/24/2024

   

   I'm sorry to hear of Angela's dissatisfaction with her most recent purchase. I will also address the accusations towards my business manager. That being said it does appear we did offer her an extended service agreement at the time of purchase. She stated that there was a 60 day/2000 mile warranty which we do not offer on a car this old. We do have documentation showing that she purchased the car AS/IS with no implied warranty which she signed in four different area's acknowledging. I tried to attach these documents but the files will not go through the above attachment process. Let me know of another way to send them to you and I will do so. As a gesture of goodwill and customer service I will participate in 50% of the cost to repair at our dealership.

  Regards,

  Todd Nelson

  General Manager 

  Century Kia

  Customer Answer

  Date: 10/16/2024

   
  
  Better Business Bureau:

  I reviewed the offer of 50% repair costs and accept their offer to resolve this issue with the 2010 Hyundai Elantra. 
   
  
  
  
  Sincerely,
  
  
  
  Angela Floyd

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Century Kia sold me a new Kia ******** in November 2022. *** had a safety recall that was looked at November 2023 and told parts will be in soon. Its August 2024, still dont have them in and installed.All the trim around the windows has turned from glossy black to streaked gray( a common known issue) my rear camera seals dont work so I have big bubbles and condensation on my backup safety screen up to 3 days after a rain. The drivers side door has completely discolored and has spots of different colors on it. I have been working since April 19th 2024 to get parts in and issues fixed. Still as of today parts are not all in. To me a car paid in full is a big cost, never expected this.

  Business Response

  Date: 08/12/2024

  Concerning ********************** statement. The Recall for his vehicle as per Kia ******* of America: SC280 Safety Recall REARVIEW CAMERA. Century Kia does have that part for ******************. ***************** has emailed with service consultant *************************. **** has been ordering / assisting ****************** via email concerning door moldings. ***'s policy, the customer has to visit the dealership for an employee to review his concerns about the moldings discoloring. Because of health concerns, **** has performed this process without requiring the customer to visit the dealership. The moldings in question, four are on back order. Currently, there are over 600 request on back order. There is no ETA issued by **** ***************** is more than welcome to come in for the recall and moldings to be installed that have arrived. ****************** has expressed he does not want to come in until all the parts have arrived. This is a customer decision. Not a ******************** decision. Parts on back order are a Kia ******* of America issue. The customer can call ******************** at ************** about his molding concerns. It is of my opinion, Century Kia is willing to do everything within it's capabilities. Service consultant ************************* and myself, ************************* (Fixed Operations Manager) have spoken with ****************** via phone. All statements above have been communicated to ******************. ****************** is more than welcome to come in at anytime to have the recall performed.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22124024
  
  I am rejecting this response because:
  As you can see there is one showing May 24, the second invoice states it was just ordered July 8th. Neither of these align with ***** 19, 2024 when he said he ordered. The **** name on July 8 invoice I have no idea who he is. I bought this car new and paid for it up front. It only has 3800 miles on it, cant drive allot disabled. Ive never experienced anything like a 4 month wait for parts. There are blogs and ******** all over this matter and all say oh we got ours in 2 weeks. This just isnt acceptable wouldnt have bought if I knew that the company cannot supply issues that our warrantied. **** is a real nice guy but someone needs to jump in and fix this issue in a timely manor. 
  Sincerely,
  
  *************************

  Business Response

  Date: 08/26/2024

  I can only reply with a similar reply. I have the recall part in stock. The second issue, I have 6 of 10 parts for ******************. It is entirely up to ****************** if he wants to wait for the remaining four or come in now and we can install the parts we have on hand. Concerning the blogs on the web, that doesn't change the moldings are on back order. The attachments showing from ******************, one is a parts quote. The second is showing parts ordered. I apologize if there's been any miscommunication on our end. Or a misunderstanding of any sort. I can only communicate what I have available to me today. That is, all the parts are here except four. I do have the recall part available. Century Kia is willing to perform any job we have parts for. Please keep in mind, all of these parts were ordered without the vehicle present. I can only assume the correct parts were ordered. *** requires the vehicle to visit a participating authorized *** repair facility prior to ordering any parts. *** also has an issue of the glass moldings coming in flat black verse gloss black. *** is aware of this issue. We need ****************** to bring the car in. 

  Business Response

  Date: 08/26/2024

  I, ************************* - Fixed Operations Manager, replied to this case this morning. I was waiting on an updated parts eta for Mr. ********** backordered weather strips. ****************** needs to bring his vehicle in. ***** policy is the vehicle is to be inspected, confirm there's a manufacture defect, and process the claim. Service consultant ************************* has tried to perform this process via phone and emails. **** was trying to assist ****************** and save him a trip to the dealership because of personal reasons ****************** has. As the manager of the departmewnt, I can only reply with the facts I have at hand. The parts have arrived minus four. Those four are on back order. The recall on his vehicle, we have always had the parts for that service campaign. ****************** was trying to wait for all the parts to arrive. It is completely up to ******************. Please keep in mind, all of these parts were ordered via phone and emails. To resolve this, the first step is ****************** needs to bring in his vehicle. Century Kia will perform the recall. Confirm which moldings and weather strips the vehicle needs. Replace confirmed issues with parts that are available. There is nothing more Century Kia can do today. I apologized if there was any miscomunication or misunderstandings on our end. This very well could be a result of our service consultant stepping outside the best practices and trying to help ******************. The intent was meant to be helpful. Clearly it has created some miscommunications. 

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22124024
  
  I am rejecting this response because: these parts are still not in. The operations manager said I spoke with him. I have never spoke to help. He called while I was in middle of MRI. Left message never a return call. I dont know why he stating he did. I have contacted there Kia ******** line on 08/12/2024 was told if the dealer doesnt get back to them within 2 days they would escalate above dealership. Ive called back 4 times. All I get his put on hold because they want me to speak with him. He has never called me back. Seems to be a theme with **** Never have I had to wait for car part past 4 days but 5 months. You can see how awful it looks. No one with *** seems to have a type of power to make things get done. I would love to send you pics but Ive tried and your system does not even allow one picture because it says it to large. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/28/2024

  I do not know what to add in this reply. ****************** has been emailing my service consultant. My service consultant is replying to ******************. ****************** has added a complaint about his door panel. ****************** has to bring the vehicle in to have the door panel inspected. We are not ordering parts via email. There is no other step available. We can install all the parts we have available to us.  

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed to Century Kia on 11/2/23 I have a 2019 ************** My car would not start. The service rep ***** called me and said they have to replace the motor and the starter.***** returned my car to me on 12/7/23 Someone at that dealership stole my touch screen stereo system and speakers out of my car and replaced it with a cd player. The service Mgr will not take ownership of the their states he do not have cameras at the dealership. I don't know if I really needed a motor or if they fraudulent filed a false claim against the warranty they also damaged my back seat as if they were trying to steal it also.

  Business Response

  Date: 12/13/2023

  The accusation made by ****************** that was communicated to Century Kias staff: The technician stole her radio and speakers, and installed a different radio and speakers. I, ************************* Fixed Operations Manager, spoke with ******************. I spoke with the service consultant who handled her vehicle, ****. I spoke with the technician, *******, who performed the engine replacement on ******************** vehicle. The vehicle was towed in. The vehicle left in the same condition as it arrived. Century Kia did not swap, replace, or touch any part of the vehicle's sound system.

  
  ******************, according to a Carfax report, just purchased this vehicle on 10/28/2023. This vehicle was brought to Century Kia on 11/02/23. Its plausible ****************** is not exactly sure what her radio would or would not do.

  
  ****************** stated in this complaint, I don't know if I really needed a motor or if they fraudulent filed a false claim against the warranty. ******************** vehicle is out of factory warranty. Every engine replacement under ***s recall has strict guidelines to receive approval from *** to replace an engine. This may include but is not limited to, specific diagnostics with results requested by ***s techline agent, pictures, videos, and such. ******************** vehicle was towed in, not running. ******************** vehicle left repaired. ****************** is making accusations with absolutely no facts to support such statements. Century Kia finds this accusation careless and honestly absurd.

  
  ****************** stated in this BBB complaint her back seat was damaged. This was never mentioned in any of the phone calls. Im unknowingly there was any issue. Once again, this may fall under ******************, who has only owned this vehicle for five days and may not completely understand what she bought or how it operates.

  
  ****************** filed a complaint with ***s Consumer Affairs. According to **** with *** Consumer Affairs, ****************** stated, She also says that when she called either yourself or the *** the tech that was working on the vehicle called her upset and yelling at her about was she trying to get him fired or something. This is untrue and completely fabricated. ****************** spoke with me twice and never commented that such a call had happened.

  
  ****************** filed a police report after threatening to do so and claiming to take us to small claims court. I supported her decisions as she felt needed. Im confident the findings would support Century Kia has no wrongdoing. At this time, I have not spoken with said police officer or investigator. ****************** did arrive at Century Kia on Saturday (12/09/23) with the assigned officer after I told her via phone conversation I would not be here that Saturday.
  
  
  Century Kia's stance is all accusations are inaccurate, untrue, and fabricated. 
  
  

  
  

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my 17 year old daughter Into century Kia to get a part for her 2012 Kia ******* She had a part number on her. And she had the car with her. They told her on the phone that she would have to make an appointment. They took the car and told her that they were going to replace treplace the Ignition coils. She called me and I told her that's not what were there for. Then they told her $1700 to fix the key Tumblr . They said somebody messed with the key Tumblr mechagnism. Which is not true because it is a solid state unit. They gave her car back to her broken unable to start took all over money out of her account left her in the park in law cry. She said they were rude to her and she didn't understand why they kept her money. So they did not explain to her that there would be a diagnostic service. I called and they were rude to me and called me names. I tried to get a manager or a supervisor on the phone they gave me to run around kept disconnecting me. I met caphanging up on my phone number when I called repeatedly. I use another line and I got a manager's voicemail ***** and there still has been no response. A took advantage of my 17 year old daughter and took her money and then acted like a bunch of criminals that that they are. I have had similar issues at that dealership when I went there for a discount oil change that was advertised in the paper. I scratched an X on my oil filter they charged me over $200 for an oil change and did not change the oil or the oil filter. They lied and lied and lied and it took them over 6 hours to remedy the situation with fresh oil and a new oil filter. This dealership is continually ripping people off without any kind without any consequences.

  Business Response

  Date: 11/14/2022

  BBB Dispute
  
  Concerning Complaint ID ********
  I, ************************* (Service Manager), took the call from ******************. ****************** stated, My daughter is there hysterically crying. I can barely understand her. Someone is being rude to her. Someone is trying to sell her a key for $1,700. Can you reimburse her the money? My office is across from the advisor's desk and the cashier's office. Not witnessing any issues, I asked, is she in service or the parts department? ****************** Im not sure, maybe the parts department. I walked out of my office and asked the advisors if anyone had seen someone here upset. Their last name *******. Service Advisor **** replied, I helped her. Shes fine. Shes sitting in her car outside. I explained the father stated she was upset over her bill. **** stated *** was advised when she made the appointment that there would be a diagnosis charge because her vehicle was out of warranty. *** declined the repairs because she didnt have the money. *** paid ******** fee with no issues. Then I remembered the shop ******* approached me (the service manager) about a key ignition cylinder missing parts. His concern was someone had been in there, and he wasnt sure if this was a theft car or something else. I picked up the phone and spoke with ******************. I explained no one was rude to your daughter. I was sitting here when she cashed out. *** declined the repairs and paid the diagnostic fee. She was not charged $1,700. ****************** went on about ignition coils and how were crooks. I explained no one said the vehicle needed ignition coils. The ignition cylinder is missing tumblers. Someone has been in the steering column and tampered with it. Then the tirade started from ******************. I replied, maybe you should have your daughter come back in so we can all speak together. Theres some miscommunication between you and your daughter. ****************** refused. Once he used the * word, I excused myself and hung up. ****************** then would call back and ask for the *** The *** rep forwarded his call to the GMs office, and ****************** left a voicemail with the threat, You dont want me to come down there. I can be there in 15 minutes. ****************** called the *** back and then began to berate her. The *** would no longer take his call.
  The facts.
  1.       The shop ******* partially disassembled the column on the service drive. The key would not turn. This was one of the issues *** was experiencing. The second was the key would not come out of the ignition cylinder. The ******* could not get the key to turn the vehicle on so he could take it to his stall for diagnosis. Once the vehicle was in his stall, he disassembled the column. This is when he found the ignition cylinder tumblers missing. Once the customer declined, he cleaned all the graphite-type spray someone used trying to get the key to come out. Rearranged the tumblers so the key will now come out. Keep in mind, this put the car back together temporarily working, unlike it did when it came in. The problem with the remaining tumblers missing is the key can be pulled out at any time, even when the car is on. This also makes the vehicle vulnerable to theft.
  2.       The customer was quoted $1,050.00 plus tax for the repairs. I have no idea where ****************** is getting the $1,700.00 quote.
  3.       The ignition key cylinder does have tumblers, not a solid-state unit.
  4.       The ignition cylinder from *** can only be purchased as a complete assembly. Not separately. This is part of the cost plus the labor to install. See the parts catalog illustration included.
  5.       No one was rude to ***. *** was never stressed or upset inside our service department.
  In conclusion, ****************** does not have any of the facts correctly. ****************** is completely fabricating his version. The diagnostic fee is standard operating procedure for ANY vehicle out of warranty. ****************** had no intentions of seeking the correct information or having any reasonable conversation. ****************** is not welcome back to our facility after his disrespectful and intimidating threats to me and our employees. 
  
  Regards,
  *************************
  CENTURY KIA
  *IXED OPERATIONS MANAGER
  #************

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they stole my identity without my permission and ran my credit without telling me.when i was looking at he new inventory and checking prices they asked me to fill out some questions on the computer as a procedure and when they asked my social security number i didn't want to give it to them as i didn't want them to run my credit and i mentioned that at least 5 times but while i was looking around i got notification from all credit bureaus showing that they filed a hard inquiry. the sales rep told me that even though he mentioned it to the manager he ran it anyways. I have been calling and emailing them for 2 weeks but they keep ignoring me, I even filed a complaint at the corporate office but still haven't got a response. this is an identity theft and it is a crime. if they don't remove the inquiry from all 3 credit bureaus then my attorney will file a law suit. I want the manager *********************** to contact me asap and took care of this crime.

  Business Response

  Date: 11/22/2022

  To whom it may concern,

     If this complaint has been sent to me before I missed it and apologize for not responding. I will look into the matter and have *********************** reach out to them directly. I will then follow up gain to resolve issue or further elaborate on situation.

  Regards,

  *********************

  General Manager 

  Century Kia

  Business Response

  Date: 11/30/2022

  To Whom it may concern,

      This is the final follow up for the complaint addressed by ****************. First and foremost, **************** did authorize us to pull his credit. In the interest of customer satisfaction, we have done what he has requested. *********************** has contacted him personally as requested. We have also contacted and requested the removal of the inquiry from all three bureaus. The documentation is attached as well.
  

  
  

  Reguards,

  *********************

  General Manager

  Century Kia

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have never gave them permission to run my credit, I think the sales rep lied to the manger and played this game to make his commission. That's why I filed a complaint as it was illegal. The manager contacted me to fix the problem. As long as the hard inquiry is removed I'm fine with the resolution. If it's not removed then I will open another claim. 
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 07/02/22 Amount paid: $500 down I am a disabled US Army Combat Veteran and a single ****** mom of three. They committed to fix the vehicle's infotainment system on the day of purchase It has now been over 3 months and the issue has not been resolved They claim that they have tried to find a solution, but that the infotainment system is too expensive to replace and they are not willing to pay for the cost of repair. The salesperson lied and told me that he would pay for the cost of repair out of his own pocket.

  Business Response

  Date: 10/24/2022

  To Whom it may concern,

   We Have agreed to replace the infotainment system with a new factory unit. It was my understanding we had offered this prior to complaint. If she is unclear she can reach out to me directly.

  *********************

  General Manager 

  Century Kia

  ************