ComplaintsforCentury Kia

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was towed to Century Kia on 11/2/23 I have a 2019 ************** My car would not start. The service rep ***** called me and said they have to replace the motor and the starter.***** returned my car to me on 12/7/23 Someone at that dealership stole my touch screen stereo system and speakers out of my car and replaced it with a cd player. The service Mgr will not take ownership of the their states he do not have cameras at the dealership. I don't know if I really needed a motor or if they fraudulent filed a false claim against the warranty they also damaged my back seat as if they were trying to steal it also.

  Business response

  12/13/2023

  The accusation made by ****************** that was communicated to Century Kias staff: The technician stole her radio and speakers, and installed a different radio and speakers. I, ************************* Fixed Operations Manager, spoke with ******************. I spoke with the service consultant who handled her vehicle, ****. I spoke with the technician, *******, who performed the engine replacement on ******************** vehicle. The vehicle was towed in. The vehicle left in the same condition as it arrived. Century Kia did not swap, replace, or touch any part of the vehicle's sound system.

  
  ******************, according to a Carfax report, just purchased this vehicle on 10/28/2023. This vehicle was brought to Century Kia on 11/02/23. Its plausible ****************** is not exactly sure what her radio would or would not do.

  
  ****************** stated in this complaint, I don't know if I really needed a motor or if they fraudulent filed a false claim against the warranty. ******************** vehicle is out of factory warranty. Every engine replacement under ***s recall has strict guidelines to receive approval from *** to replace an engine. This may include but is not limited to, specific diagnostics with results requested by ***s techline agent, pictures, videos, and such. ******************** vehicle was towed in, not running. ******************** vehicle left repaired. ****************** is making accusations with absolutely no facts to support such statements. Century Kia finds this accusation careless and honestly absurd.

  
  ****************** stated in this BBB complaint her back seat was damaged. This was never mentioned in any of the phone calls. Im unknowingly there was any issue. Once again, this may fall under ******************, who has only owned this vehicle for five days and may not completely understand what she bought or how it operates.

  
  ****************** filed a complaint with ***s Consumer Affairs. According to **** with *** Consumer Affairs, ****************** stated, She also says that when she called either yourself or the *** the tech that was working on the vehicle called her upset and yelling at her about was she trying to get him fired or something. This is untrue and completely fabricated. ****************** spoke with me twice and never commented that such a call had happened.

  
  ****************** filed a police report after threatening to do so and claiming to take us to small claims court. I supported her decisions as she felt needed. Im confident the findings would support Century Kia has no wrongdoing. At this time, I have not spoken with said police officer or investigator. ****************** did arrive at Century Kia on Saturday (12/09/23) with the assigned officer after I told her via phone conversation I would not be here that Saturday.
  
  
  Century Kia's stance is all accusations are inaccurate, untrue, and fabricated. 
  
  

  
  

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent my 17 year old daughter Into century Kia to get a part for her 2012 Kia ******* She had a part number on her. And she had the car with her. They told her on the phone that she would have to make an appointment. They took the car and told her that they were going to replace treplace the Ignition coils. She called me and I told her that's not what were there for. Then they told her $1700 to fix the key Tumblr . They said somebody messed with the key Tumblr mechagnism. Which is not true because it is a solid state unit. They gave her car back to her broken unable to start took all over money out of her account left her in the park in law cry. She said they were rude to her and she didn't understand why they kept her money. So they did not explain to her that there would be a diagnostic service. I called and they were rude to me and called me names. I tried to get a manager or a supervisor on the phone they gave me to run around kept disconnecting me. I met caphanging up on my phone number when I called repeatedly. I use another line and I got a manager's voicemail ***** and there still has been no response. A took advantage of my 17 year old daughter and took her money and then acted like a bunch of criminals that that they are. I have had similar issues at that dealership when I went there for a discount oil change that was advertised in the paper. I scratched an X on my oil filter they charged me over $200 for an oil change and did not change the oil or the oil filter. They lied and lied and lied and it took them over 6 hours to remedy the situation with fresh oil and a new oil filter. This dealership is continually ripping people off without any kind without any consequences.

  Business response

  11/14/2022

  BBB Dispute
  
  Concerning Complaint ID ********
  I, ************************* (Service Manager), took the call from ******************. ****************** stated, My daughter is there hysterically crying. I can barely understand her. Someone is being rude to her. Someone is trying to sell her a key for $1,700. Can you reimburse her the money? My office is across from the advisor's desk and the cashier's office. Not witnessing any issues, I asked, is she in service or the parts department? ****************** Im not sure, maybe the parts department. I walked out of my office and asked the advisors if anyone had seen someone here upset. Their last name *******. Service Advisor **** replied, I helped her. Shes fine. Shes sitting in her car outside. I explained the father stated she was upset over her bill. **** stated *** was advised when she made the appointment that there would be a diagnosis charge because her vehicle was out of warranty. *** declined the repairs because she didnt have the money. *** paid ******** fee with no issues. Then I remembered the shop ******* approached me (the service manager) about a key ignition cylinder missing parts. His concern was someone had been in there, and he wasnt sure if this was a theft car or something else. I picked up the phone and spoke with ******************. I explained no one was rude to your daughter. I was sitting here when she cashed out. *** declined the repairs and paid the diagnostic fee. She was not charged $1,700. ****************** went on about ignition coils and how were crooks. I explained no one said the vehicle needed ignition coils. The ignition cylinder is missing tumblers. Someone has been in the steering column and tampered with it. Then the tirade started from ******************. I replied, maybe you should have your daughter come back in so we can all speak together. Theres some miscommunication between you and your daughter. ****************** refused. Once he used the * word, I excused myself and hung up. ****************** then would call back and ask for the *** The *** rep forwarded his call to the GMs office, and ****************** left a voicemail with the threat, You dont want me to come down there. I can be there in 15 minutes. ****************** called the *** back and then began to berate her. The *** would no longer take his call.
  The facts.
  1.       The shop ******* partially disassembled the column on the service drive. The key would not turn. This was one of the issues *** was experiencing. The second was the key would not come out of the ignition cylinder. The ******* could not get the key to turn the vehicle on so he could take it to his stall for diagnosis. Once the vehicle was in his stall, he disassembled the column. This is when he found the ignition cylinder tumblers missing. Once the customer declined, he cleaned all the graphite-type spray someone used trying to get the key to come out. Rearranged the tumblers so the key will now come out. Keep in mind, this put the car back together temporarily working, unlike it did when it came in. The problem with the remaining tumblers missing is the key can be pulled out at any time, even when the car is on. This also makes the vehicle vulnerable to theft.
  2.       The customer was quoted $1,050.00 plus tax for the repairs. I have no idea where ****************** is getting the $1,700.00 quote.
  3.       The ignition key cylinder does have tumblers, not a solid-state unit.
  4.       The ignition cylinder from *** can only be purchased as a complete assembly. Not separately. This is part of the cost plus the labor to install. See the parts catalog illustration included.
  5.       No one was rude to ***. *** was never stressed or upset inside our service department.
  In conclusion, ****************** does not have any of the facts correctly. ****************** is completely fabricating his version. The diagnostic fee is standard operating procedure for ANY vehicle out of warranty. ****************** had no intentions of seeking the correct information or having any reasonable conversation. ****************** is not welcome back to our facility after his disrespectful and intimidating threats to me and our employees. 
  
  Regards,
  *************************
  CENTURY KIA
  *IXED OPERATIONS MANAGER
  #************

• Initial Complaint

  11/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  they stole my identity without my permission and ran my credit without telling me.when i was looking at he new inventory and checking prices they asked me to fill out some questions on the computer as a procedure and when they asked my social security number i didn't want to give it to them as i didn't want them to run my credit and i mentioned that at least 5 times but while i was looking around i got notification from all credit bureaus showing that they filed a hard inquiry. the sales rep told me that even though he mentioned it to the manager he ran it anyways. I have been calling and emailing them for 2 weeks but they keep ignoring me, I even filed a complaint at the corporate office but still haven't got a response. this is an identity theft and it is a crime. if they don't remove the inquiry from all 3 credit bureaus then my attorney will file a law suit. I want the manager *********************** to contact me asap and took care of this crime.

  Business response

  11/22/2022

  To whom it may concern,

     If this complaint has been sent to me before I missed it and apologize for not responding. I will look into the matter and have *********************** reach out to them directly. I will then follow up gain to resolve issue or further elaborate on situation.

  Regards,

  *********************

  General Manager 

  Century Kia

  Business response

  11/30/2022

  To Whom it may concern,

      This is the final follow up for the complaint addressed by ****************. First and foremost, **************** did authorize us to pull his credit. In the interest of customer satisfaction, we have done what he has requested. *********************** has contacted him personally as requested. We have also contacted and requested the removal of the inquiry from all three bureaus. The documentation is attached as well.
  

  
  

  Reguards,

  *********************

  General Manager

  Century Kia

  Customer response

  11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have never gave them permission to run my credit, I think the sales rep lied to the manger and played this game to make his commission. That's why I filed a complaint as it was illegal. The manager contacted me to fix the problem. As long as the hard inquiry is removed I'm fine with the resolution. If it's not removed then I will open another claim. 
  
  Sincerely,
  
  ************

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 07/02/22 Amount paid: $500 down I am a disabled US Army Combat Veteran and a single ****** mom of three. They committed to fix the vehicle's infotainment system on the day of purchase It has now been over 3 months and the issue has not been resolved They claim that they have tried to find a solution, but that the infotainment system is too expensive to replace and they are not willing to pay for the cost of repair. The salesperson lied and told me that he would pay for the cost of repair out of his own pocket.

  Business response

  10/24/2022

  To Whom it may concern,

   We Have agreed to replace the infotainment system with a new factory unit. It was my understanding we had offered this prior to complaint. If she is unclear she can reach out to me directly.

  *********************

  General Manager 

  Century Kia

  ************

• Initial Complaint

  01/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  September of2021 we drove the Kia off the lot. They sold my car to another buyer without us having financing for the Kia. As I understand, this is illegal. We were asked to take the Kia back. We did. But our car was gone. They paid it off. But now we have no car. A disable vet needs a way of transportation . Century Kia of Tampa fl Cole K is the contact person

  Business response

  02/18/2022

  Business Response /* (1000, 5, 2022/01/31) */ In response to Mrs. *******'s complaint referencing the purchase of the 2021 Sportage. First and foremost I apologize for the situation. When ******* purchased the car we did have a bank approval which was subject to employment and income verification. This is required by the lender with some applicants. The approval is subject to the accuracy given on the credit application that is submitted to the bank. When the lender went to verify the income there was a couple discrepancies with the amount stated as well as the time period between employment and her disability payments starting. The lender therefore rescinded its prior approval. By this time her trade in had been sent to auction and sold. Although her payoff was more than we gave her for the car we chose not to pursue her for the difference because of the situation. We continued to try and pursue financing through other lenders in an effort to not have to bring the car back. We did everything possible to try and get the loan approved when we had exhausted all resources we were left no alternative but to get the car back. She incurred no cost while driving the vehicle. Once again we apologize. Todd N. General Manager

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