Reviews

Review Details

• Review fromBaron S

  Date: 07/09/2025

  2 stars
  ?? Honest Review: UroTuning & CTS Turbo FMIC Order I’ve been working with UroTuning on an order for the CTS Turbo 7.5" Race FMIC for my BMW 335i N54 build (**************), and while I want to acknowledge their professionalism, I also feel it’s important to be transparent about the full experience. From the beginning, Connor at UroTuning has been responsive, respectful, and communicative — no complaints there. I’ve appreciated the effort to keep me informed, even when the updates weren’t great news. That said, the order has now been delayed for months, and there’s still no confirmed ETA in sight. I understand the delays are due to CTS Turbo's customs issues and new tariff complications, but unfortunately, as the customer, I’m the one stuck waiting while my build sits in limbo. It’s felt like I’ve been paying the price for supply chain and import issues that I had no insight into when placing the order. At this point, I’m hoping UroTuning will make things right — whether that’s through a loyalty credit, discount, or assistance finding an equally viable alternative. I’ve remained patient, positive, and loyal to both the CTS brand and UroTuning, but it’s tough to recommend this specific product if your timeline is tight or your project is event-dependent. I’d still shop with UroTuning again, but I would advise anyone considering international or back-ordered items to ask very specific questions about availability before placing the order.
  
  
  
  
  

• Review fromMatthew M

  Date: 03/24/2025

  1 star
  I will NEVER, work with you guys again. Your shipping is great, your customer service is great. I ordered the parts I needed for my Audi and needed to return them because I found out the issue was elsewhere in the engine. Every single parts store issues you a FULL refund for the parts you ordered. I have no problem paying for a shipping fee, but a 35% RESTOCKING FEE? Mind you, if I had bought the parts at one of your competitors it would have been HALF the price, because you mark up you parts like crazy. And now you’re telling me that I can either get a full refund in store credit, or only 60% of what I paid back to my card. Because somehow it cost you guys $130 to put the box back on the shelf? I’ve never heard of such a large fee. I will never be buying another thing from you guys.
  
  
  
  
  

  Uro Tuning

  Date: 03/25/2025

  Were sorry to hear about your frustration with the return process. We strive to be as transparent as possible about our policies, including our 20% restocking fee, which is clearly stated on our website. Additionally, while some items are listed with free shipping at checkout, there is still a shipping cost that is non-refundable.
  
  That said, were more than happy to work with you on this. If youre interested in exchanging the parts for something else, we can waive the restocking fee for you. Please reach out to our team directly so we can find the best solution for you. If you need anything else, please feel free to reach out to us!

• Review fromJohn F

  Date: 02/07/2025

  1 star
  Promise to ship overnight and paid for it, even confirmrd on phone Had to put the car back together and take apart later cost me $400.00 extra not having the part

  Uro Tuning

  Date: 02/10/2025

  Hello John,
  
  
  
  Thank you for reaching out regarding your order. I’d like to provide some clarification based on our records.
  
  Your order was placed on February 6th at 2:59 PM, and our call logs confirm that you spoke with our sales team at 3:07 PM. During that call, you mentioned that you had just placed the order and needed to add brake sensors, but there was no discussion regarding the brake pads' stock status or availability before placing the order.
  
  
  
  As indicated on our website, these brake pads ship in 0-2 business days because they come from our supplier rather than our warehouse. While you selected next-day air shipping, this applies only to the transit time once the order ships—it does not expedite order processing or availability from the supplier. We ensure our site accurately reflects expected shipping times, but availability can vary.
  
  
  
  We understand that delays can be frustrating, and we truly regret any inconvenience this may have caused. If there’s anything further we can do to assist, please feel free to reach out to us directly.

  John F

  Date: 02/11/2025

  Unfortunately he is not correct I was told they would ship that day, that's why I called to confirm, otherwise I would of put the car back together.

• Review fromSimon K

  Date: 09/06/2024

  5 stars
  I usually order parts and they always work out but that isnt the reason why im rating so high. ****** really helped me out with an issue I had trying to order a ***************** bearing, which third time was the charm. He replied within minutes and was very patient with my issues. Definitely a go to when it comes to customer service!

• Review fromKevin S

  Date: 07/03/2024

  1 star
  I bought a blow off valve off uro tunning and got it and it doesn't work. I was looking into the problem but I tried a bunch of things still don't work. I tried contacting customer service after calling them about 27 time finally someone answered and that's not including emails and texts I sent them with pictures of the install and how they shipped the part. The part came In a plastic bag with parts thrown inside of it. It's now going on two weeks and still nothing is done about it. At this point I'd even want a new part I just want my 275$ that they robbed me for I will gladly send back the part with shipping at my own exspense I just want my money back I'm not going to waste my time buying parts from a company that has no interest in making things right. It's sad that you have to go to this extent to get some kind of response from them. I won't be recommended them to anyone Noone should have to deal with this. Thlland who ever works at there customer service shouldn't be employed they clearly don't care about anything. I'm not saying that you need to responded right away but two weeks and I got nothing back from them. If anything they customer service needs a negitive review. For such a big company I find it hard to belive that you can't make things right with a customer.

• Review fromAndrew S

  Date: 01/09/2024

  1 star
  After receiving a jb4 Bluetooth adapter that doesnt work I was trying to get ahold of uro tuning who doesnt ever answer the phone or email I have ********************************************************************************* I just want my money back I wouldnt recommend using uro tuning for anything there scammers

  Uro Tuning

  Date: 01/10/2024

  ******, 

  
  

   

  
  

  We are very sorry to hear that your Bluetooth adapter wasn't working for you. I see that you called after our business hours on Friday. Please understand that we are working on your request as well as others for the return/exchange. I see that one of our team members from the returns department is reaching out to your email today to get this resolved. Also, you have 60-days to return the item, and 1 year for a warranty related issue with this part. If you need anything else you can contact us at **********************************

• Review fromChris S

  Date: 09/22/2023

  1 star
  After trying to reach someone via phone and being on hold for 20+ minutes and being hung up on, Im posting on here. Purchased a valvetronic exhaust module from UroTuning that I was unsure would fit. I saw they had a 20% restocking fee hidden in their FAQs, but I accepted it and decided it was worth it to give it a try. It didnt work fit and I returned the device and paid for shipping back. It took longer than their 5-7 processing window to process the return and it took some persistence on my end.Finally received the confirmation it was returned, to my surprise they had charged me an almost 40% restocking fee. Almost $100 for a small part. I screenshotted below their info they list under the product, which leads you to believe theres no hidden attachments to returning a product. Its deceptive and Im not sure how they expect customers to shop in confidence when UroTuning bases their business on hiding important details till after a purchase.

  Uro Tuning

  Date: 09/25/2023

  We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you experienced during your recent interaction with UroTuning.
  
  First and foremost, we want to clarify the matter regarding the restocking fee. Our policy indeed stipulates a 20% restocking fee, and we do not refund shipping costs, as you mentioned. We apologize for any confusion that *** have arisen due to this discrepancy, and we will make sure to review our communication to ensure it is clear and accurate for future customers.
  
  Regarding the delay in processing your return, we understand your frustration, and we're sorry for any inconvenience this *** have caused. This item went back to the manufacturer and they did not let us know when the item arrived. We strive to handle all returns promptly, and we appreciate your patience in this matter. We will review our internal processes to see if there are ways to expedite return processing to better serve our customers.
  
  As agreed, we have issued a full refund, and the restocking fee will be adjusted accordingly to the 20% stipulated in our policy. If you have any further questions or concerns, please feel free to reach out to our customer service team, and we will be more than happy to assist you.
  
  Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback, which helps us improve our services. We hope to have the opportunity to serve you better in the future.

• Review fromEthan F

  Date: 07/09/2023

  1 star
  Because you love doing timing belt jobs twice and love to risk catastrophic engine damage, you decided to give these guys a try when they had a sale.Bought a better than OEM timing kit and water pump among other parts for my TDI.Water pump was faulty and caused the timing belt to self destruct and for the engine to lose timing. Reached out, warranty covers parts, great, but what about the 12 hours x2 that were needed to replace said faulty water pump?Tried reaching out to customer service. Their response time is 1-3 business days. By the time you've sent your stuff in and get your replacements you're down two weeks. Then another 12 hours to put everything back in.Extremely disappointing and not worth the savings.

  Uro Tuning

  Date: 07/11/2023

  Thank you for sharing your feedback regarding your recent experience with our timing belt kit and water pump for your TDI. We apologize for the inconvenience you have faced and appreciate your patience throughout the process.
  
  Upon reviewing your comments, we noticed that you reached out to us over a month ago regarding the water pump issue and we assured you that we would replace the faulty part under warranty. We apologize for any miscommunication or delays in our response time. We strive to provide prompt and efficient customer service, and we acknowledge that we fell short in this instance.
  
  Regarding the additional time required to replace the faulty water pump, we understand your frustration. Our intention is to ensure a smooth and hassle-free experience for all our customers, and we sincerely apologize for any inconvenience caused by the extended process. We will review our procedures to improve our response time and minimize any delays in the future.
  
  We value your business and want to make things right. We would like to offer our assistance in expediting the replacement process and providing any necessary support to address the concerns you have raised. We will reach out to you directly to discuss the details and find a suitable resolution that compensates for the time and effort you have invested.
  
  Once again, we apologize for any disappointment caused, and we appreciate your understanding. We are committed to your satisfaction and will work diligently to rectify the situation.

• Review fromMatt H

  Date: 05/20/2023

  3 stars
  I ordered an oil cap breather and it didnt fit. The add said if it doesnt fit send back for a refund. They dont refund the whole amount. They deduct money for return label and restocking. Kinda misleading about return policy

  Uro Tuning

  Date: 05/22/2023

  We sincerely apologize for any inconvenience this may have caused you, and we appreciate the opportunity to address your concerns.
  
  
  
  First and foremost, we would like to clarify that UroTuning does not charge any fees for fitment issues or returns of items that do not fit properly. We take pride in ensuring customer satisfaction, and it is our policy to offer a hassle-free resolution in such cases.
  
  
  
  To resolve this matter swiftly, we kindly request that you contact our customer support team at *********************************** Please provide them with detailed photos highlighting the fitment issues you have encountered. This will help us assess the situation accurately and provide you with the most appropriate solution.
  
  
  
  Once we receive your email with the relevant images, we will promptly provide you with a return label that covers the cost of shipping the item back to **. Once we receive the item, a full refund will be issued to you promptly.
  
  
  
  We value your business and want to assure you that we are committed to resolving this matter to your satisfaction. Should you have any further questions or concerns, please do not hesitate to contact us. Our dedicated support team is available to assist you throughout the process.
  
  
  
  Thank you for bringing this matter to our attention, and we look forward to resolving it promptly.

• Review fromJack K

  Date: 05/01/2023

  2 stars
  I recently ordered a set of kw coil overs on 4/22/23 and still have yet to receive any information pertaining to my order i have put in a request for an order status via email but have yet to receive a reply I didnt think I would have to go out of my way to just get some information with the amount of money I spent but here I am.

  Uro Tuning

  Date: 05/02/2023

  Thank you for taking the time to bring your concerns to our attention. We apologize for any inconvenience caused by the delay in your order.
  
  
  
  Upon review of your order, we would like to clarify that the items you ordered do not state they are in stock on our website. Instead, they are subject to the manufacturer's stock, which can sometimes result in delays in delivery.
  
  
  
  We are actively working with the manufacturer to expedite the delivery of your order. However, we have been informed that the current estimated ship date is 2-3 weeks.
  
  
  
  We understand that this situation can be frustrating, and we apologize for any miscommunication that may have occurred. We appreciate your patience as we work to get your order to you as soon as possible.
  
  
  
  If you have any further questions or concerns, please feel free to reach out to us directly. We value your business and appreciate the opportunity to serve you.