Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025, my access to the Symphonic Distribution platform was suspended without prior notice, justification, or any legal procedure. I have been a client for over 10 years and manage multiple labels (Natural Rhythm, **************, Waldliebe Familien). This sudden action caused major disruption to my label operations and revenue flow.The company justified the suspension based on a supposed licensing issue, despite the track being legally cleared. Worse, I received direct threats from CEO ***** **** via email during our communication.I have requested a full audit for the last 15 years and financial transparency. Symphonic has ignored these requests and continues to withhold royalties and platform access.I have filed complaints with the ************* of ****************** and Attorney General. I now ask the BBB to help mediate and escalate this matter.I can provide evidence upon request.

  Business Response

  Date: 06/18/2025

  Dear Better Business Bureau, 

  We have received the complaint from Ceorchelea Horatiu (Complainant), dated June 9, 2025. Symphonic Distribution is committed to fair business practices and transparency. We appreciate the opportunity to clarify and respond to the claims raised by the Complainant. Please see our detailed response to each of the Complainants allegations below.

  
  1. Account Lock on April 1, 2025

  The Complainants account was temporarily locked on April 1, 2025, in accordance with Symphonics standard procedures concerning improper activity. This action followed two attempts by the Complainant to upload content containing a third-party sample. This third-party sample raised licensing concerns. Prior to the account lock, *********************** review team had issued a notice regarding the issue. The Complainant did not respond to the notice and instead re-submitted the content.

  Upon receiving a direct inquiry from the Complainant, Symphonic responded promptly and professionally. Access to the account was restored within a few hours on April 1, 2025, at approximately 11:39 AM EST that same day. Symphonic also replied to Complainant on that day and explained the reason for the temporary lock and requested documentation proving the Complainant's rights to use the identified sample. This documentation has never been provided, despite the multiple requests.

  Use of unlicensed samples would constitute a breach of applicable copyright law, violate Symphonics Terms of Use, and violate the policies of our monetization partners. The Complainants statement that the track was legally cleared is unsubstantiated, as no evidence has been submitted to confirm clearance of the sample in question. Furthermore, Complainants content has been flagged as engaged in improper activity, specifically, artificial streaming, by one of Symphonics monetization partners on multiple occasions. Complainant was warned of these flags and responded aggressively to Symphonics notices regarding the matter.

  2. Allegation of Threats from CEO ***** ****

  We firmly reject the Complainants allegation that he received direct threats from CEO ***** ****. To the contrary, over a period of several months, the Complainant sent repeated disruptive emails to Symphonics staff that were aggressive, harassing, and included threats of legal escalation and public defamation of Symphonic. Symphonic also received communication from a purported lawyer on behalf of Complainant to threaten legal action against Symphonic.  However, Symphonic knows attorneys at the law firm in the ** where the lawyer allegedly was employed and confirmed that the law firm had never heard of this person.  No record of such barrister or solicitor could be located at any other firms.  It is Symphonics understanding that Complainant himself and/or an affiliate of Complainant impersonated an attorney and sent the legal threats to Symphonic for the purpose of disrupting Symphonics business. 

  In a message dated May 29, 2025attached by the Complainant himselfMr. Brea expressed that, due to the ongoing issues with Complainants account and content and tone of communications, he did not believe Symphonic was the right distribution partner for this Complainant moving forward. As a courtesy, Symphonic extended the given deadline for the Complainant to transition all of Complainants content to a new distributor and offboard amicably, even though there was no contractual obligation for Symphonic to do so. Pursuant to the terms of the Agreement, Symphonic was entitled to immediately terminate the Term of the Agreement and issue takedowns of the content.  The Complainant has been free to change distribution partners without impediment from Symphonic.  As of this response, however, Complainant has not taken down Complainants content.  Symphonic has advised Complainant that Symphonic will manually issue take downs of the Complainants content from being hosted by Symphonic if Complainant has not done so by June 25, 2025.

  3. Access to Account and Royalties

  The Complainants assertion that Symphonic is withholding royalties and continues to block access is patently false. The account has been fully accessible at all times, with the sole exception of the temporary lock on April 1, 2025, which was resolved within hours. The Complainant has had continuous access to all historical royalty reports and account data. Any Royalties that are payable by the terms of the Agreement between Complainant and Symphonic have been paid through to the Complaints account.

  ********************** has acted in full accordance with our policies, contractual obligations, and copyright law. We remain open to working with the BBB to close this matter and consider it resolved. Complainant should remove any and all of Complainants content from Symphonics services before the deadline provided.
  
  Symphonic reserves all rights and remedies. 

  Sincerely, 

  The Symphonic Team

  
  

  Customer Answer

  Date: 06/19/2025

   
  
  Complaint: 23437793
  
  
  
  I am rejecting this response because:

  I respectfully reject the response provided by Symphonic Distribution Inc. on the following grounds:
  
  1. **Lack of Contract**  
  There is no signed distribution agreement between myself and Symphonic. All activity has occurred under vague online terms, never explicitly accepted. Therefore, any claim of unilateral takedown rights or policy enforcement must be reviewed in this context.
  
  2. **Sample & Streaming Allegations**  
  Symphonic has not provided any concrete evidence of the alleged sample infringement. The track in question was voluntarily removed by me as a precaution. Regarding streaming, numerous releases have been supported by major DJs including Carl Cox, Armin van Buuren, and Roger Sanchez. These plays are publicly documented. Accusing us of artificial activity without proof is reputationally damaging and unacceptable.
  
  3. **Alleged Legal Impersonation**  
  I categorically deny impersonating legal counsel. The message was sent on behalf of my label by a third party acting in good faith. Symphonic’s claims are speculative and unsupported by legal evidence.
  
  4. **Royalty Access and Transparency**  
  Despite restored login access, Symphonic has refused to conduct a **full royalty audit** for my 15-year catalog. This is a reasonable request considering the imminent offboarding. Until I receive full and transparent accounting, I do not consider the matter resolved.
  
  5. **Coercive Deadline**  
  Threatening to remove all catalog by June 25 without resolving financial matters first is unacceptable. I formally request a **freeze on all takedown actions** until payout and audit are complete.
  
  6. **Request for Documentation**  
  I formally request that Symphonic provide the following before June 25:  
  - Complete historical royalty statements (monthly reports)  
  - DSP-specific analytics for Spotify, Apple, Beatport, etc.  
  - A breakdown of any remaining unpaid balances, including pending DSP clearances.
  
  7. **Willingness to Resolve & Escalation Clause**  
  I remain open to closing this matter amicably and directly, once transparency and final settlement are confirmed. Otherwise, I reserve the right to escalate this matter further via FTC, IRS, and relevant DSP platforms.
  
  ---
  
  **Next Step Requested:**  
  - Full royalty audit and payout summary before June 25  
  - Written confirmation of account closure without further obligations  
  - BBB to remain involved until a satisfactory resolution is achieved
  
  Sincerely,  
  Ceorchelea Horatiu  
  [email protected]  
  +40 748 219 789
  
  
  
  Sincerely,
  
  
  
  Ceorchelea Horatiu

  Business Response

  Date: 06/30/2025

  Dear Better Business Bureau, 
  
  We have received the additional response from Ceorchelea Horatiu (Complainant), dated June 19, 2025. Please see our detailed response to each of the Complainants additional allegations below, and the additional background information provided.
  
  ADDITIONAL BACKGROUND:
  
  Since April 1, 2025, Symphonic teams have received approximately thirty-two messages from the Complainant threatening various actions against Symphonic.
  Complainant violated the terms of Complainants Agreement with Symphonic, Symphonics Terms of Use, and the terms and conditions of Symphonics monetization partners.
  Additionally, Complainant, in addition to complaining to your agency, claims to have reported Symphonic to the following agencies: The **************************** (***), the ************************ (***), and the ******************************* (***).  Symphonic has additionally received a complaint from the ******************************************************* (*****) to which Symphonic will need to supply this same information again.
  
  For clarity, among other things, Symphonics contracts and Symphonics Terms of Use provide a right of immediate termination by Symphonic - for cause or otherwise.  Complainant was terminated by Symphonic.  However, Symphonic provided Complainant a ***** period of four (4) weeks to offboard Complainants content to another distributor.  Complainant did nothing to offboard the content in the ***** period that was provided to him.  During the ***** ******* Complainants content received an additional improper activity notice for copyright infringement. 
  
  In addition to repeatedly contacting Symphonic staff with unreasonable demands and taking up the time of the agencies noted (the ***, ***, ***, and *****), Complainant has posted defamatory communications about Symphonic to social media.  Copy attached.  Symphonic is in the process of pursuing legal recourse concerning these defamatory communications.
  Regarding the Complainants allegations, we have addressed them each in turn below: 
  
  Lack of Contract 
  Upon information and belief, Symphonic has multiple digital distribution agreements executed by Complainant beginning in 2009 as well as additional Terms & Conditions accepted by Complainant. Further, all Symphonic clients are subject to the Terms of Use set forth on Symphonics website.
  
  Copyright Infringement (Third Party Content Samples)
  
  The Complainants account was temporarily locked on April 1, 2025, in accordance with Symphonics procedures concerning improper activity and Trust & Safety protocols. This action followed two attempts by the Complainant to upload content containing a sample of third-party content.  
  
  Third party content samples require proper authorizations and licensing so as not to infringe the content of others (and induce liability for same).  Prior to the account lock, *********************** content review team issued a notice to Complainant regarding the issue. The Complainant did not respond to the notice. Instead of providing the required documentation and information for Symphonic to assess the copyright issue, Complainant  re-delivered  the content.
  
  Upon receiving a direct inquiry from the Complainant, Symphonic responded promptly. Access to the account was restored within a few hours on April 1, 2025, at approximately 11:39 AM EST that same day. Symphonic also replied to Complainant on that day and explained the reason for the temporary lock and requested documentation of the Complainant's rights and authorities to use the sample in the content that Complainant delivered (twice) to Symphonic for distribution. Symphonic would have been within its rights to immediately terminate Complainant at that time, and not restore any access to the account under the circumstances. However, Symphonic tried to accommodate the client.  Despite Symphonics efforts, the required documentation has never been provided to Symphonic by the Complainant regarding this potential infringement matter.
  
  Complainant has received numerous copyright claims, a form of improper activity, since distributing content with Symphonic. Symphonics records show that Symphonic has received at least eight (8) claims of infringement against the content submitted by Claimanat to Symphonic for distribution services between 2017 and the most recent copyright infringement claim that was received on June 13, 2025 (during the 4-week ***** period Complainant had to offboard his content from Symphonics platform). Regarding the most recent June 13, 2025 copyright infringement notification, Complainant was asked to provide: (1) documentary evidence of his rights in and to the Client Content, and (2) a Counter Notice and Reaffirmation of Indemnity Form. Complainant did not provide the Counter Notice and Reaffirmation of Indemnity as requested, and to date, Symphonic has not received this document. 
  
  Use of unlicensed samples constitutes a breach of applicable copyright law, violates Symphonics Terms of Use and Agreement, and violates the policies of our monetization partners - as well as subjects Symphonic and our monetization partners to liability for the same. Furthermore, copyright infringement claims constitute a form of improper activity which violates Complainants agreement with Symphonic and, as noted, Complainant has a history of receiving eight (8) such notifications against the content submitted for services. 
  
  Legal Impersonation 
  
  As noted in Symphonics prior response to your agency, in at least two (2) of *************************** to Symphonic, the communication was signed as ***** ********* from ****** ******** & **************** law firm, as Music Counsel to **************, Natural Rhythm, Quanticman, and Waldliebe Familien. Symphonic knows attorneys at the ****** ******** & **************** law firm in the ** and inquired if any such lawyer existed at their firm.  Not only is Symphonic unable to locate such a licensed solicitor or barrister in the **, Symphonics contacts at this law firm confirmed that no such solicitor or barrister was affiliated with their firm.  Upon information and belief, since these messages originated from an email associated with Complainant, Complainant intended to impersonate an officer of the UK courts employed by a high-profile law firm as an intimidation tactic against Symphonic.
  
  Request for Royalty Statements and Audit 
  Symphonic denies there has been  inconsistent or delayed reporting to Complainant.   Please see Symphonics Monthly Reporting and Payment Schedule. The payment schedule, including estimated posting dates, is clearly outlined and made available to clients on our website. 
  
  Complainants allegations of irregularities and mismatches are vague and ambiguous. Complainant has not addressed any specific questions to any specific Royalty statement in his complaint.  Complainant has continued at all times relevant hereto had access to monthly royalty statements, which includes breakdowns of royalties received by *************** Provider (DSP). 
  
  Deadline to Offboard 

   Complainant was informed of the termination of the term of his agreement on May 27, 2025. On May 27, 2025, Complainant was initially given until June 18, 2025 to offboard all his content and switch to a different distributor. Symphonic was not required to do so, but Symphonic then extended this ***** period to June 25, 2025. Complainant was informed of this extension on June 3, 2025. Complainant therefore had four (4) weeks to find a different distribution partner, and explicit notice of these deadlines. Complainant was given a clear warning that his content would be removed at the June 25, 2025 deadline.  Additionally, as noted in further detail above, Complainant received an additional improper activity notice during this time and did not provide all of the documentation requested to assert his position of ownership to the content. 
  Symphonic has acted in full accordance with our policies, contractual obligations, and copyright law. We remain open to working with the BBB to close this matter and consider it resolved. Complainant should remove any and all of Complainants content from Symphonics services before the deadline provided.

  
  Proposed Resolution:  
  Symphonic has:
          - Symphonic provided a ***** period for the Complainant to offboard and find another distributor of Clients choosing.  Complainant chose not to use that time period to offboard the content to another distributor.  Instead, Complainant made multiple reports against Symphonic as detailed herein.  He also went to social media after Symphonic effectuated manual takedowns of the content at the expiration of the four week ***** period to make defamatory accusations about Symphonic.  Complainant failed to disclose to his followers in the defamatory posts he made about Symphonic, among other things, that he had been provided a ***** period to find another distributor and chose not to do so.
  
          - Despite his termination from using Symphonics distribution and monetization services, Complainant continues to have ongoing access to the Royalty component of Complainants SymphonicMS account to access Royalty reporting and the payment of any trailing Royalties generated prior to the take down of Complainants content.   
  
  Symphonic requests that Complainant:
  
  1.Take accountability for Complainants own actions.
  2.Retract the complaints filed against Symphonic at all of the agencies listed herein.
  3.Discontinue harassment of Symphonic.
  4.Immediately remove all defamatory posts about Symphonic online. 
  
  All rights and remedies are respectfully reserved. 
  
  Sincerely, 

  The Symphonic Legal Team

  
  

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23437793
  
  
  
  I am rejecting this response because:

  I reject in full the response provided by Symphonic Distribution, which contains multiple false statements, serious omissions, and unsubstantiated claims. Below is a point-by-point clarification:
  
  1. **“32 threatening messages” – FALSE.**  
  I have never sent threats. I requested transparency, a legal audit (which is mandatory under Florida law), and access to data that Symphonic controls. Requesting a royalty audit is a legal right, not harassment.
  
  2. **“Copyright Infringement” – FALSE.**  
  Symphonic claims to have blocked my account due to copyright violations. This is completely false. I have never received a valid copyright strike from any DSP (including Spotify, Beatport, etc.). Symphonic cannot act as judge and executioner in copyright matters — they are a distributor, not a rights enforcement agency.
  
  3. **“Grace period for offboarding” – OMITS CONTEXT.**  
  Symphonic terminated a 15-year collaboration and expected an entire catalog of 4 labels (spanning over 1,000 releases) to be offboarded in 4 weeks — **without audit, without data exports, and without transparency.** That is unreasonable and intentionally disruptive.
  
  4. **“Defamation” – DISTRACTION TACTIC.**  
  I went public *only* after Symphonic ignored all formal inquiries and after Jorge Brea personally threatened me with legal action for speaking out. My public post is based on documented facts: takedown notices, missing royalty data, and lack of contract. Truth is not defamation.
  
  5. **“Royalty reporting was clear” – FALSE.**  
  The CSV files provided do not match the royalty totals shown inside their system. Furthermore, payouts through Tipalti are often delayed by a week or more after the request. Several months show unexplained gaps. This is precisely why an audit was requested.
  
  6. **“No contract issue” – FALSE.**  
  I have repeatedly requested a signed active DDA (Digital Distribution Agreement). Symphonic has failed to provide it. If they had one, they would simply attach it. Terms of Use do not override the legal requirement for an executed agreement in Florida.
  
  7. **“Legal impersonation” – DEFAMATORY.**  
  I have never impersonated any attorney. This is an outrageous lie meant to intimidate. If Symphonic believes a crime has been committed, they should report it — not invent it.
  
  8. **They deleted a full DSP profile (Shodan Records on Traxsource)**  
  This act alone is not just unauthorized — it's damaging and unprecedented. Symphonic does not have the legal right to delete entire label identities from stores.
  
  9. **Their takedown of our catalog was not administrative — it was destructive.**  
  They wiped out 15 years of work, revenue, and visibility from all major platforms without ownership or approval rights. A distributor does not own rights — they administer them. Their actions show intent to erase and cover evidence.
  
  ---
  
  ### ?? **What We Request:**
  
  - Full independent audit from 2010 to 2025
  - Immediate reinstatement of deleted label profiles and artist catalogs
  - Cease and desist from spreading false allegations
  - A formal apology for defamation and damage to our reputation
  
  ---
  
  I reserve all rights, and I will continue to pursue this through every legal and public channel available.
  
  Sincerely,  
  Horatiu Ceorchelea  
  Founder – Natural Rhythm, Waldliebe Familien, Shodan Records, Quanticman  
  [email protected]  
  https://horatioofficial.com
  
  
  
  Sincerely,
  
  
  
  Ceorchelea Horatiu

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Symphonic Distribution regarding their unfair business practices, false accusations, and failure to provide essential services that were advertised and paid ****** May 2025, I submitted my original music to Symphonic for distribution, which included Content ID protection - a critical service for musicians to protect their intellectual property from unauthorized use across platforms.Symphonic denied my ****************** based on completely false accusations that I used production loops in my music. I have never used such loops, and I have complete session files documenting my entire creative process from start to finish that prove all elements are my original work.Despite confirming in writing my music is original via email and at the request of customer support and requesting a review of their decision, Symphonc refused to reconsider, maintained their baseless accusations, and did not provide the Content ID protection service that I paid for.Content ID protection is a fundamental aspect of music distribution in today's digital landscape. Without it:- My music remains unprotected, and I am unable to receive royalties for any unauthorized use of my content.- I cannot monetize use of my music across platforms - I have no automated system to identify potential copyright infringement I have made multiple attempts to resolve this issue directly with Symphonic including emailing support and contacting support via chat on Instagram. All attempts were met with the same baseless accusations without any specific evidence to support their claims.I am seeking: A full refund of $14.99 paid for distribution services, as the critical Content ID component was wrongfully denied.I have since moved to a new distributor who has raised no such concerns about my original work and provides the full scope of protection services.Thank you for your attention to this matter. I look forward to a fair resolution.

  Business Response

  Date: 05/27/2025

  Dear Better Business Bureau, 

  
  The service in questionYouTube Content IDis governed by strict eligibility requirements set by *******. Upon internal review, our team determined that the content submitted by the applicant did not meet the eligibility requirements of this monetization service.  As such, Symphonic rejected the application. The complainant was informed that their application was not approved within a timely manner. 
  In the interest of resolving the matter, we offered the client a refund of the amount paid $14.99 -  the amount paid for the monetization service for which they were rejected. We believe this to be a fair and amicable resolution.

  Symphonic reserves all rights and remedies. 

  Sincerely, 

  The Symphonic Team

  
  
  

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gentlemen, bbb, the reason, my message, the symphonic company did not want to pay me my royalties. I request a refund of my profits that have been withheld. In addition, they closed my account without notice and no one contacted me. from date November 30

  Business Response

  Date: 12/17/2024

  Dear Better Business Bureau Team, 
  
  Sair ***** is a former client of Symphonic. Sair ***** accepted Symphonic's Starter Terms and Conditions and created a Symphonic Starter Account on or about July 1, 2024. Thereafter, it is Symphonic's contention that Sair ***** violated Section 9 of the Starter Terms and Conditions which governs Improper Activity. As a result, Symphonic invoked the remedies noted in the Starter Terms & Conditions accepted by Sair *****. Sair ***** was informed of this decision in the notice of termination sent to him by Symphonic on December 10, 2024. 
  
  Respectfully, all rights and remedies are reserved. 
  
  Sincerely, 
  
  The Symphonic Legal Team

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting a Letter of Relinquishment from Symphonic Distribution to return the administration of my song publishing to ***** since July 15th 2024. I have followed up with the company numerous times and keep getting told they are working on it. It is now almost the end of October. I will upload screenshots of my email correspondence with Symphonic so you can better understand what is going on. I just would like this letter from Symphonic as a resolution so I can move on. Thank you for your time.

  Business Response

  Date: 11/01/2024

  Thank you for contacting us.  A response was provided directly to Mr. ***** today as well.  Part of the issue here is that when Symphonic changed administrative partners, a notification was sent to Mr. ************* sign up for these services through our new partner.  However, we do not have a record of him making this sign up change as requested by Symphonic so his account continued to be administered through a former partner relationship.  Symphonic has acted as a pass through since the transition was not made by the client.  Since these events transpired before the current team members were employed here at Symphonic it has taken us some time to review the history and sort out the best way to handle this matter. 
  
  A draft LOR was provided to Mr. *************day with a request that he confirm it will be sufficient for his records.  We are also providing a copy of this LOR to our former administration partner to confirm the same and hopefully the LOR will be sufficient for their purposes as well.  We have also requested that Mr. ******************* the BBB complaint as we are working to try to accomplish a resolution of this matter.

  Symphonic reserves all rights and remedies. 

  Sincerely, 

  The Symphonic Legal Team

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a formal complaint against Symphonic Distribution. I was made aware that my publisher is a convicted felon in prison in ******* (information that was withheld during the MANY conversations and discussions). He has also had a warrant out for his arrest since 2018 and the police FINALLY caught him earlier this year).This is unacceptable and illegal on various levels. I have requested Symphonic to provide me a copy of the contract THAT HAS MY NAME ON IT AS THE ARTIST and ******************* and ************** Music as the publisher (which they have). However, the company is refusing to provide me with the copy of the contract that was submitted to them WITH A SCANNED COPY OF MY SIGNATURE and not a wet signature (meaning it was falsely and fraudulently signed by another party other than me - ANOTHER ILLEGAL ACT).I am requesting the contract be provided to me via email and if it needs to be encrypted, that is fine as well. However, these fraudulent acts by the wanted (now caught) *****, *******************, and the aiding and abetting company, Symphonic Distribution (refusing to provide fraudulently signed documents with MY NAME ON THEM).

  Business Response

  Date: 08/08/2024

  To Symphonics knowledge, *************************** (the "Claimant") is requesting a copy of a contract which Claimant purports exists between her and a third party whom the Claimant alleges is a client of Symphonic (the "Third Party") and which she believes the Third Party sent Symphonic. 
  
  The Claimant is neither a direct customer nor a client of **********************.  Symphonic has not executed or entered into any contract, or made any arrangements with, the Claimant.  Symphonic has not provided, been obligated to provide, or failed to provide the Claimant any services.  Symphonic does not owe the Claimant any duty or obligation regarding or relevant to the Claimants claim and request. 

  As set forth in Symphonics standard terms included in Symphonics contracts with its clients, Symphonic is subject to confidentiality requirements and restrictions such that Symphonic shall not disclose its clients Confidential Information (including the terms of the contract between Symphonic and its client and Symphonics clients other confidential documents and information) to any other person for any reason or purpose.  If the Third Party is actually a client of Symphonic, they are subject of said confidentiality requirements and Symphonic is bound by said confidentiality restrictions. 
  
  The Claimant will need to address her grievance, this matter, any purported issue, and her claim and request for documents and information directly to the Third Party with whom she claims to have executed and entered into a separate contract (to which Symphonic is not a party).
  
  Please let us know if you have any questions or there is anything else we can do to assist.  Symphonic respectfully reserves all rights and remedies.  Thank you.

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Symphonic Distribution is filing false copyright claims against MY work on ******** I am the SOLE creator, editor, and COPYRIGHT owner of ALL of my songs that have been released to the public.Symphonic owns the copyright to NOTHING and need to CEASE filing anymore claims against MY WORK unless wanting to be served a legal summons with filings for monetary and compensatory damages.I have 19 videos on ******* and ********************************************************************************** ONLY, edited by ME ONLY, and copyrighted by ME ONLY. This company has NO CLAIM to filing any copyright claims on any of the 25 instrumentals that I have released to the public and they need to cease any further claims.

  Business Response

  Date: 01/10/2024

  Hi, 

  We're going to need more details as we distribute millions of tracks annually. 

  Please get the claimant to provide more metadata about the tracks in question. 

   

  Thanks

  *********************;

  ************************

  Customer Answer

  Date: 01/10/2024

  I am Trakklacer.

  I have received several emails from ******* stating my videos cannot be monetized because copyrighted content has been detected. I SHOULD NOT be receiving anything regarding copyrighted content when I am the SOLE AUTHOR, CREATOR, OWNER, PRODUCER, CONTENT CREATOR, AND ONLY PERSON LISTED ON THE COPYRIGHT APPLICATION (AND RECEIVED CERTIFICATES).

  The songs I have received emails from ******* are as follows (you can use your own search engine to pull up the videos on ******* since you have "millions" of artists you represent):

  "Wakanda Forever"
  "Again"
  "Warned"
  "Kings' Dream"
  "Alright"
  "Bout ****************************************** Plan Coming Up"
  

  Regards

  Business Response

  Date: 01/19/2024

  Symphonic is dedicated to ensuring Client Content uploaded by our users is compliant with applicable copyright laws and does not infringe on any 3rd party rights.
  
  The subject content of *************************** (UPC #'s: 198088115096, 197209433095, 197209433095, 197209433095, 197209433095, 197209433095) was provided to Symphonic by a third party who warranted and represented to Symphonic that they had the rights in the subject content for Symphonic's provision of ******* Content ID services. ********************** was not previously notified of any copyright issues concerning this content. In light of the dispute raised by ***************************, Symphonic has commenced an internal investigation into this matter concerning the subject content and the rights warranted and represented to Symphonic. While this investigation is ongoing, Symphonic has released the ******* Content ID claims on the following ******* channel: ********************************************************, and removed the subject content from ******* Content ID. This could take several business days to be fully reflected on the ******* platform. 
  
  Sincerely, 

  The Symphonic Team

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  20$I sent over my licenses for my music and then they cancel my music and my account out of nowhere and then they sent me this email :We are writing to inform you that Symphonic declines to distribute your Client Content. We are exercising the rights set forth in the Starter Terms and Conditions due to detected account irregularities, DSP policy circumvention, and/or suspected improper activity which violate the terms of usage and/or affect Symphonic's relationships with our partners/clients.

  Business Response

  Date: 05/02/2023

  We appreciate the opportunity to respond to the issue of terminating the client's account with **********************.
  
  At Symphonic, we are committed to helping independent artists share their music with the world. We offer various services, including digital and video distribution, royalty collection, marketing, and more. We take our commitment to our clients very seriously and have strict policies to ensure that all content we distribute meets our quality standards and adheres to our terms of use.
  
  The client in question paid $19.99 per year for our **************** which gets their music to 200+ *************** Providers (DSPs), including Spotify, ************** and more, and allows them to keep 100% of royalties for the music they own.
  
  Unfortunately, after a thorough review of the client's account, we found multiple irregularities. These included insufficient documents submitted as licenses for their music, which violated our quality standards and terms of use.
  
  Additionally, the client submitted **** takedowns for their content via *************** Providers (DSPs), which can cause ** to lose good standing with our partnership with these DSPs.
  
  The ****, or Digital Millennium Copyright Act, is a ** law that was enacted in **** to address copyright issues related to digital content. **** takedown requests are often used in the music industry to combat online piracy and unauthorized distribution of copyrighted music. Copyright holders, such as record labels and musicians, may file **** takedown requests with websites and online platforms that host or share their music without permission.
  
  We found that the client violated the **** act by adding major artists to their content and later removing them as features after we questioned them about it and did not provide rights despite our request.
  
  As stated in section 10(g) in our terms and conditions, failure to provide documentation within three (3) business days of the request may result in non-payment of royalties, takedown of client content, and/or immediate closure of the client's account, all at **********************'s sole election. 
  
  Given the significant risks posed by these issues, we had no choice but to terminate the client's account to protect the integrity of our business and our partnerships with our clients and partners.
  
  We understand that this decision may have disappointed the client, and we regret any inconvenience caused. However, we stand by our decision to terminate the account and uphold our commitment to our policies and business standards.

   

  Terms & Conditions can be viewed here: ****************************************************************