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Business Profile

Moving Companies

First Class Moving Systems, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for First Class Moving Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First Class Moving Systems, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Mark F.

      Date: 12/23/2022

      Paid a premium for full replacement value AND air conditioned (not climate controlled- there is a difference), long term storage, since we had expensive furniture and original pieces of artwork. One art piece that was varnished with a lacquered finish arrived with the white portions turned completely yellow. First, they rejected the claim because the "carrier cannot control weather, the contract terms release us from liability for damage caused by humidity and temperature changes." The items were on a truck for 16 miles from my original house to their storage facility, and 9 miles from their storage facility to house two. And when I pointed out that I paid for A/C storage to avoid this, the Claims Specialist came back and said I, in fact, didn't pay for air conditioned storage, and she verified it with their moving coordinator. When I sent them the copy of the my signed contract, which included air conditioned storage, their tune changed to, "the report also states that the epoxy can turn yellow over time." The painting is an original, from one of our favorite artists, and it's completely ruined. We had this painting for over 5 years before they took possession of it, with absolutely no change in its color or appearance. We've moved over 14 times, so we understand certain things happen during a move. However, when you pay a premium for full replacement value AND A/C storage to avoid a particular thing from occurring, AND they acknowledge they didn't adhere to their part of the contract AND still deny the claim......

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