Complaints

This profile includes complaints for College Hunks Hauling Junk and Moving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  College Hunks Hauling Junk and Moving

  4411 W Tampa Bay Blvd Tampa, FL 33614-7803

• 

  College Hunks Hauling Junk and Moving

  10150 N Florida Ave Tampa, FL 33612-7413

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th I scheduled a move with college hunks hauling junk. I was required to put down a 99$ deposit. My move fell through for reasons outside of my control and so I canceled my move online on July 11th (move scheduled for July 28th). I called the company on July 11th to confirm my refund and was told to expect it in 7-10 business days. 7-10 business days have passed so I called the company back again and once again was told they would escalate it to the local branch to confirm my deposit would be sent back. 3 days have passed since that date and I have not received my refund or a call back. At this time I do not believe this company intends to give me a refund. I am looking for the company to send my 99$ back to my credit card. If I have not received my refund within 10 days of this complaint I will file a chargeback with my credit card company. I have also noticed upon filing this complaint the company has seemingly deleted my account. Luckily I have emails and screenshots of the cancellation.

  Business Response

  Date: 07/29/2025

  We're very sorry about the experience you've had and the time it's taken to receive your refund.  
  

  We've sent an email to the location where your job was scheduled *********** MD) and asked them to complete the refund.  Unfortunately, this is an independently owned and operated franchise, and we don't have access to refund on their behalf.  

  You should expect to receive the refund in 5-7 business days.  Please let us know if you have any further questions or concerns.  Thanks!

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached a photo documenting that the charge has been reversed. Thanks. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired College Hunks Hauling ***************************** to move me to my new apartment on 4/19/2025. They were very reckless with my furniture. I only moved one traffic light up the road and they damaged numerous pieces of furniture including my bedroom nightstand, bedroom dresser, chair leg of a kitchen chair, and a floor lamp. The movers were so unprofessional and failed to take any accountability for the damage they caused. I contacted the main office and manager numerous times. I last heard from the manager on 5/2 after he had asked me to send photos of my damaged furniture and he said he would get back to me. He never returned my texts or calls. I called the main office again and they said a manager would call me and no one ever called. College ************** was totally unacceptable and then to make matters worse they disappeared instead of trying to help remedy the situation.

  Business Response

  Date: 07/29/2025

  We're very sorry to hear about your experience in our ********** location.  

  We've reached out to the ************************** and given them the information you've provided, and they will also be reaching out to you directly to resolve.  

  We'll reach back out in the near future to ensure this complaint has been resolved.  

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, I scheduled a moving appointment with College hunk and hauling junk. After talking with my son and told him the quote, he told me no way well move you. Ill get some friends and well do *********** on May 10. I called back College hunk hauling junk and told them I want to cancel. they told me it would take 7 to business days to get my refund After the 7 to 10 business days and I have not received my refund. I called them again and they told me they would send a message the corporate office and someone will be calling me back ASAP. I did that five more times and its now been 30 days nobodys ever called me back and I have not received a refund and I think they have no intention to give me a refund nor ever call me back. I would like my refund I qualified for it and they need to send it back and not make me fight for 30 days to tryto get it.

  Business Response

  Date: 06/23/2025

  Hi *****, 
  
  I'm very sorry about your experience with getting your refund.  
  
  We will process that refund today, and you should receive it back within 3-5 days.  
  
  Again, we're very sorry that it took this long to receive the refund.  I hope your move went well.  If you ever need any future moving services, we will apply a $100 coupon as a courtesy for your poor experience.  

  Customer Answer

  Date: 06/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  College Hunks Moving damaged two on my televisions during the move. They have strapped them using ratchet clamps to the side of side of the truck cracking two television screens. Representative - ***** ********** offered a settlement of $100.00 ************ does not care about your personal belongings.

  Business Response

  Date: 02/26/2025

  Our client used our services on 2/8/2025 and submitted a formal claim on 2/11/2025. The following day, 2/12/2025, our claims specialist, *****, reached out via email to gather additional information. We are committed to providing the best service possible to all of our clients and strive for transparency throughout our process. Before any services are performed, we provide our clients with a contract to sign. As required by the state of *******, we offer .60 per lb liability for household goods transportation. Additionally, we offer an optional valuation plan for an extra cost of $250 that is $5 per lb liability. Our client opted for the .60 per lb option instead of the extended valuation plan. In an email, the client mentioned that they had already bubble-wrapped the TVs before our team handled them, indicating prior handling. In good faith, ***** issued a $100 reimbursement to our client. The two TVs' weight was calculated based on the shipping weight from the official website, which included the box and TV, totaling under $60 for both TVs (based on weight). We provided nearly double this amount, $100, despite the client selecting the .60 per lb option. The damages to the TVs appear to be pressure cracks caused by handling, not by the straps in our truck. Regardless, we believe we went above and beyond by offering this reimbursement to resolve the situation. We hope this clarifies the process and highlights the option our client chose, as well as our efforts to go beyond that. I have the signed contract and several email communications with the client available for upload upon request.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22993707
  
  I am rejecting this response because:  

  I do not feel this is a reasonable offer and valuation on replacing the television sets. 
  I am looking to have my entire move compensated so I can replace at least one of the sets. 
  
  Sincerely,
  
  ** ******

  Business Response

  Date: 02/28/2025

  I see your concerns, but I want to clarify that we are following both the terms of the contract you signed and the state of Floridas legal requirements for reimbursement. The contract clearly outlines that you opted for the .60 per lb option and chose to decline the extended valuation coverage. In accordance with this, we have reimbursed you at double the required amount for the .60 per lb option you selected. 

  Im not able to upload the contract for some reason, but is available upon request in email if needed. An error option pops up* 

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** ******

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the date I was quoted to the date of service I was under the impression that I had a fixed rate. They kept offering to do things for me during the move and never once informed me that it was an additional cost. They ended up adding an extra hour because they were taking their time, but I won't argue with that even though I was helping them unwrap my things to hurry up so that they wouldn't an extra hour on top of the one they already added. Once I got the final price they told me if I had any questions to reach out to a manger. So that gave me the impression that I couldn't argue against the additional $210 they charged me for moving my two TVs, my mattress and this giant box they charged me for my miscellaneous things that I had already said I would move myself. I have called, left emails and even did a feedback form, all of which I was informed someone would reach out to me to discuss my dissatisfaction. This all happened on 2/10/25, it is now 2/19/25. I cannot get through to the physical address, it is always the customer service and they always say they will contact the manager for me. But I have heard nothing and I am extremely frustrated.

  Business Response

  Date: 04/07/2025

  We're very sorry to hear about the surprise you had with billing at the end of your move, along with the lack of communication from our team.  We take pride in being honest and transparent with our clients with all things, including pricing.  The * in *.U.N.K.S. stands for *onest, and we take that very seriously with our teams.  These types of supplies do cost a lot of money that we don't include into the base pricing of our moves, and are sold on an ala-carte basis.  Unfortunately, it sounds like we didn't communicate that do you in a way that was understood ahead of time, and we apologize for that.  

  We've resolved this complaint by giving a $105 refund to ******, which she accepted.  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there was damage to drawers, i have called 5 times . no response

  Business Response

  Date: 02/14/2025

  We have resolved this directly with the client.  We have given the client a partial refund to account for the damage done to the drawers.  We apologize for any inconvenience this has caused.  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/24 we moved from ****** to ********* using the College H.U.N.K.S. They damaged many items in our home, including our upright piano. The piano is estimated to be worth about $4,000. They admitted to damaging the piano in transit and we filed a claim in the way that the told us to. They let us know via email that they have received the claim, however, now they have stopped responding to us via email and phone. We would like a reimbursement for our piano. It was not the only thing damaged, but it was a very valuable item that has now lost its value because of this business.

  Business Response

  Date: 12/13/2024

  We did receive a damage claim submitted after the move for the Smiths and initial contact was successful.  Unfortunately something was missed and the communication seemed to be dropped on our end.  We have reached out, via email, to ****** ***** regarding moving forward with this.  Damage of the piano seems to be some separation at the lower right, back corner.  In order to determine exactly how to proceed with this claim we do need more information of the piano itself, such as a model or serial number.  ** ***** has not located anything like this on the piano and as of yesterday we have requested pictures of the whole piano to try and determine the make/model.  As of 12/13/24 we have not received these requested pictures or information.  

  Once we receive this information we can determine if this damage can be repaired, parts can be obtained or if some reimbursement is needed based on agreed valuation from the move.  

  We would like to get this taken care of in a timely manner but please understand this is not a common item and can be difficult to find parts and information on.  We will be working diligently on our end.  

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22639334
  
  I am rejecting this response because: Since Tuesday, December 17th, 2024 (13 days ago from today), we have not heard anything.  We have sent every picture that they have asked for and have been very cooperative and timely.  This lack of communication on their end is not acceptable.  
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 01/11/2025

  Hello,

  It is an upright *.****** with a serial number of ******.  Here are our pictures.

  Thank you!

  ******

  Business Response

  Date: 01/23/2025

  We have been in contact with ** ***** regarding the damage.  We have also located the documents signed by ** ***** during the move and the valuation chose by ** ***** in the event an item was damaged during the move.  We will be sending a reimbursement check to ** ***** the start of next week (Jan 26) based on the valuation chose.  

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22639334
  
  I am rejecting this response because: It is February 7th, 2025 and we have not received the check that they said they mailed out on January 26th.  We also do not have copies of the signed document that they are referring to.  Could we please have the reimbursement check and a copy of those documents?
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  My name is ****** *****. I currently have an open complaint (number: 22639334)about College Hunks Moving. I had rejected their last response because we had not received the check yet, however, I did receive the check now and would like to accept their response and close the complaint. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a junk removal on the 19th of October. Three items were removed that I have been desperate to get back. I paid ****** for the service and tipped each guy ****** a piece. I have been emailing the supposed "supervisor"and calling customer service and miscellaneous numbers I have been given. NOBODY HAS CONTACTED ME BACK!! My 3 photo albums were taken and I want them back.!! It's my whole history. What kind of company doesn't get back with customers after you've spent so much money. What a dishonest company!!! I have called almost every DAY!!!!! AND NO RESPONSE. They contacted me when it was time to get the job DONE and pay my MONEY. I will SUE this company in civil court if I have to. These mean that much to me....they were REMOVED WITHOUT MY CONSENT!!! Or file a police report if I don't get them back. The address from the job was:****************************************.

  Business Response

  Date: 04/04/2025

  We apologize for the delay in this response on BBB. However, we did speak with the client directly regarding this situation.  

  This is a very unfortunate situation and we hate deeply that some valuable items of Latara's were removed.  However, this was at no fault of ours, as we did not remove any items that weren't asked of us to be removed.  Ms. House even mentioned to our *********** agent that "I accidentally discarded my 3 photo albums".  

  We make every attempt possible during junk removal jobs to only remove the items that the client would like removed.  

  Once items go into the Junk removal truck, they are generally disposed of the same day.  In this case, this was in middle of Hurricane ****** and ****** clean up, so they were mixed in with all sorts of debris, and our trucks were having to be dumped multiple times throughout the day.  Once the items go into the truck, there's very little opportunity to retrieve those items later.  

  We're very sorry that ****** asked us to remove items by accident.  We have offered her a discount off a future move or junk removal job.  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to move my household. The quality of the move was not good but my complaint centers around the fact that I paid an additional $789.50 for insurance to cover damage to my belongings. I had already packed almost all the boxes myself, but paid College Hunks to pack my crystal and china. There was damage to some valuable crystal, and I submitted photos as requested by the company. I was never asked to submit a claim for a particular amount or an or evaluation of the damages caused and waited to be asked to do so which is the normal insurance claim process. When I inquired as to the status of my claim and what I should be doing next I was told I was being sent a check for $100. This amount had no bearing whatsoever on the value of the property that this company destroyed and was simply an attempt get rid of me. I told them I did not want their $100, I wanted a realistic payment for the property damage they had caused. I did receive a call from the owner of the company, ******* (?). I was not there when he called but called him back on three occasions and never heard from him again. I have never filed a claim with anyone against any company for services provided before, but in this instance, both the damage and the response to it were insulting unbusinesslike and unprofessional. College hunks can either return my insurance money to me or compensate me in an amount that actually reflects the damage that they caused which I estimate to be in the five to $700 range. The items that they broke are no longer available and are now collectibles. They were expensive to begin with and now they are much more expensive to replace.

  Business Response

  Date: 12/04/2024

  Thank you for your patience and for providing us with the opportunity to address your concerns. 

  
  Id like to clarify the basis for the settlement you received and provide further context. As a company, we do not offer insurance but instead provide a Valuation Protection Plan (VPP) that covers items in-house. The state mandates a minimum of $0.60 per pound coverage for the weight of the items moved. In addition to this, we offer a replacement coverage option of $5 per pound, which is designed to compensate for damage or loss based on the weight of the item. However, this does not apply to extraordinary or high-value items, such as those youve mentioned. The valuation coverage you selected and paid for, which totaled $495, provided $5 per pound coverage. This was the maximum coverage provided under the plan you chose. Regarding the items you packed prior to our team's arrival, I want to reiterate that we do not reimburse for items packed by the customer. This policy is clearly outlined in our terms of service. In addition, while you mentioned that the bedframe was broken, we promptly sent a repair specialist to address the issue, which incurred a cost of $150. The additional $100 refund you received was based on the weight of the items you claimed under our VPP, which at $5 per pound equates to 20 pounds of coverage. As per our policy, we require photos of the damaged items in question to process claims. While we requested these pictures soon after your complaint, we did not receive them until nearly a month later, due to your travel schedule. Despite the delay in filing the claim and receiving the photos, we reimbursed you in good faith, based on the coverage selected for your move. You also referenced some of the broken glassware as expensive. However, these items were not listed as high-value in the inventory you provided prior to the move. For future reference, it is essential that any exceptional items be noted in your inventory list for proper coverage. Once items leave our possession and the move is completed, our liability is limited, and it becomes difficult to determine if damage occurred during the move or afterwards, especially given that the claim was filed nearly a week post-delivery. Regarding the calls you mentioned, I did attempt to reach you, but due to the challenging circumstances of the hurricane and the associated community disruptions, there was a delay in our communication. I apologize for any inconvenience this may have caused.

  
  I regret that our services did not meet your expectations, and we always strive to provide the best possible customer experience. Please know that our claims specialists have acted as quickly and thoroughly as possible in reviewing your situation.

  
  Thank you for your understanding.

  
  

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We retained College hunks hauling junk for a same building/same floor office move on 6/28/24, because they were one of few movers in the area that meets our buildings College Hunks sent a team of three inexperienced movers to manage our move. One of the movers attempted to dismount an 80" TV from the wall by himself, shattering the $2,000 TV, ripping a hole in the wall, and injuring his hand. Another mover carelessly knocked into our front door, resulting in the door being knocked off its lower hinge.Additionally, the movers failed to pad anything they moved, resulting in extensive damage to our conference room table and conference room console table.Finally, the movers failed to move the totality of our office, leaving behind the entire IT supply room + a number of items affixed to the wall, which I moved personally.College Hunks then attempt to "make things right" by giving my phone number to a contractor they have some sort of affiliation with, who called my phone asking about "patching a hole in my condo wall" - indicating that College Hunks hadn't even made the effort to coordinate their attempt to remediate the situation.

  Business Response

  Date: 08/15/2024

  Good Afternoon,

   

  I wanted to inform you that ****** and *************************, our Operations Manager, have come to a resolution regarding the damages. 

  Please let know if you need any further details or if there's anything else I can assist with. 

  Best regards,

  *****************************

   

  Customer Answer

  Date: 08/19/2024

  After reading my review, college hunks reached out to learn more about the situation and make it right. After speaking with ****, the manager, I believe our experience was a one off.  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************