Business ProfileforSurterra Wellness

2/6/24 Approx 2:00PM EST Paid $60.00 I placed an order for 4 cartriges. 3 of the 4 were clogging and not working halfway down.I called and I was advised I can take it to the store and get them exchanged for something different, or get a store credit. The store manager advised me because one of the four was not opened, I would have to try it before they can do an exchange. I tried it, it didn't even make it half way down before it started clogging and not working. I followed the instructions of this dispensary. I went into the store2/6/24 Approx 2:00PM EST. The manager, ******, did not want to assist in any way. Kept repeating himself and wanted me to accept a $20 credit, rather than to exchange the product or give me the correct dollar amount for what it's was worth. The second manager very disrespectful, speaking over me and kept telling me have a great day, ******* me out of the store. I called the customer service line, and I spoke to a supervisor named ****. On a recorded line, **** advised me that if a product is clogged and you take it into their store, they do not have to exchange it. If it's damaged, they can just give you whatever credit they want. It's their choice. This is unacceptable. You cannot sell faulty products and expect people to pay for them. You also can't tell a customer if there's an issue with the product, you will exchange it or refund it. And then when the customer gets to the store, they're treated terribly.No logical attempt was made to resolve this issue, speaking with both the store department and the customer service Department at ************. I asked to speak to the regional manager. I was told I'm only allowed to have his first name, which is **** and no other. information was given. You cannot sell faulty items, Give instructions to the customer on how to resolve the issue. And when the customer goes into the store, they're treated very, very poorly.The store manager offered me a $20 credit instead of exchanging the product or refund. or refunding what I paid for it.