Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress on May 24 and picked it up at their warehouse June 5. While shopping, the salesman talked loud and often about their free trial period. I thought he meant what everyone else in the world means by that - you get to try the mattress for a certain time and if it doesn't work, you can bring it back for a refund. I quickly realized I cannot sleep through the night on this mattress and tried to return it. I was told I could only exchange it for another in-store mattress. I already bought the best they had, I do not want a lesser one. If I had understood that was their return policy I would have never bought from them. I believe they practiced deceptive sales.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  The business reached and has resolved my concerns. Please close the complaint as resolved. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wasn't able to see the bedroom furniture they had advertised online. When it was delivered, it was not what was pictured on the website. The finish looked different and the height of the dresser is not standard height, it's much higher, similar to a chest of drawers. I called them and let them know I was unhappy with it and just wanted to see if I could exchange it for something that better suited my needs. They completely refused to exchange it. So, now I am left with a bedroom set I don't want. Will never buy from here again!! I feel completely swindled.

  Business Response

  Date: 04/01/2024

  ******* selected her bedroom set on line.  When ordering a product on line it can be difficult to know the exact color shade of an item do to camera lighting etc.  The measurements of the ***************************** selected are shown on the screen ******* used select her bedroom set.  ******* received the exact items she ordered.  We do have 100% of bedroom options on display.  In the interest of customer service, ******* did come to the shorwoom and made a new selection.  Her new bedroom set was delivered with no issues and her original bedroom set was returned.  We do appreciate your business and glad you are enjoying your furniture.

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture for my new apartment on May 5th, 2022 for the amount of $5,950. At the time of purchase, I was told that they would require 4-8 weeks for delivery. No problem, I would be out of state for the remainder of the month. After 8 weeks, the company had not called, so I called them for an update on my delivery. They told me that it would require another 2 weeks. Fine. I called them every 2 weeks following until approximately September 1st, in which they told me my order was again delayed 2 more weeks. I had accepted partial deliveries at the time, as I was quite mad that I had lived here for so long with no furniture. When my first delivery arrived, they had given me the wrong size rug. I sent it back with the delivery driver. Upon calling them the next day to get that sorted, I was told that they do not sell **** rugs in the size I ordered, and had even said to me "I have explained this to ***** (salesman) multiple times, the **** rugs are not sold in the largest size. Upon asking for a refund, they lied and told me I was only charged $249 for the rug that had been advertised to me at ~$499. I had to call 2 more days in a row until they gave me the full amount of ~$499 back. During my September 1st phone call with them, they told me that they would have my final shipment in by the 3rd week in September. Again, when I called they told me it was delayed.At this point, I have half of a living room set and a partial bedframe. These items were ordered as a set to match, and I had told them that if my items were not delivered by the 3rd week of September, that they are to take all the partial deliveries back and return my money to me. These people should not be in business. They consistently lie to their customers about when to expect items, their warehouse is disorganized, and they are often unable to pay their contractors. Speaking with one of the delivery drivers, they had stated that a ****** off customer coming in screaming was a normal day here

  Business Response

  Date: 10/21/2022

  We do apologize for the manufacturer delay on a few of the customers items.  At the time of sale,we did mention we had 1,000s of items in stock but the customer chose to order ******************** instead.  We advised that the manufacturer estimated 4-6 weeks on most order and have done so since covid.  This was agreeable to the customer.

  
  When some of the customers items were delayed; we delivered the items that arrived rather than waiting for one delivery (which is what the customer paid for).  We promised to deliver the rest when it arrived at our cost as a customer service gesture.

  
  When their items arrived, we contacted the customer and delivered the remaining items to them. We do apologize for the manufacture delays but we are happy that you now have all your items in your home.  We thank you for your patience.

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18174107
  
  I am rejecting this response because:
  

  Reading through the company's BBB complaints, they continue to avoid accepting responsibility for their unethical sales tactics and instead attempt to place the blame on customers or anyone other than themselves.

  While I now have all my furniture, it does not change the fact that this company's business and customer service practices are unacceptable. I should not have had to contact them as often as I did, and should not have been belittled when attempting to come to a meaningful resolution with them.

  
  Sincerely,
  
  *********************