Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned a property in ****************, ******** ******* for 5 years. We sold it on March 6th and was expecting our deposit of $400 back within a week or two. We are still waiting and received an email from the property manager saying it was paid to us on March 28th. She will not give us a number of someone higher up to talk to. There are at least 4 other couples waiting on their money also.

  Business Response

  Date: 05/09/2025

  We appreciate the opportunity to respond to Mr. ****** concerns regarding the refund of his $400 security deposit from **************** in ********, ********
  After reviewing our records, we confirm that the $400 security deposit refund was processed and issued on March 28, 2025. We have also been in contact with the recipient, and they have confirmed receipt of these funds.
  We understand the importance of clear and timely communication, and we regret if there was any misunderstanding or delay in addressing Mr. ****** concerns. At this time, we consider this matter resolved, as the refund has been received.
  If any further documentation or clarification is required, we are happy to provide it upon request.
  

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Bedrock Communities regarding the unjust application of a late fee to my account for Lot 51 at ******************* in ***********, **, and to request the removal and refund of this charge.On April 2, 2025, I contacted Ms. ***** *******, the Multi-Site Property Manager, to inquire why my monthly rent was significantly lower than expected. She explained that the previous balance had already been charged, and gave me no indication that I needed to take additional action to avoid a late fee. At that time, I had an automatic payment arrangement in place to cover my full monthly charges, up to $900.Despite my clear communication and reliance on automatic payments, I was later charged a $75 late fee. I reached out again for clarification and assistance, but Ms. ******* responded that she had assumed it was obvious I needed to manually pay the remaining amount. This response was both dismissive and unhelpful, especially given my proactive communication and reasonable expectation that automatic payments would be sufficient to cover all charges.I then escalated the issue to the regional manager, Ms. ********* *******, who acknowledged my concerns but declined to waive the fee. I believe this fee was unfairly assessed due to a lack of timely and clear communication from management and an oversight that occurred despite my diligent efforts to comply with payment *************** a resident in good standing, I am requesting the BBBs assistance in the following:1.The removal and refund of the $75 late fee assessed in April 2025 and any other charges this fee will generate.2.An acknowledgment from Bedrock Communities that clearer communication should have been provided to prevent this issue.I have attached copies of the relevant emails and correspondence to support my case. I trust the BBB will find this complaint valid and assist me in obtaining a fair resolution.Sincerely,**** Alicia ****

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to respond to *************** ***** complaint regarding the late fee assessed to her account for Lot 51 at ******************* in ***********, ***
  
  
  We value Ms. **** as a resident and appreciate her efforts to maintain her account in good standing. We have carefully reviewed the circumstances outlined in her complaint, as well as her prior communications with our community management team and regional leadership.
  
  
  While we understand Ms. ***** concerns, we must clarify that the late fee in question was applied in accordance with the terms of her lease agreement. We also wish to note that, as a gesture of goodwill, Bedrock Communities has previously waived late fees on her account. However, we are unable to waive or refund the April 2025 late fee, as it was properly assessed under the lease terms.
  
  
  We are sorry that Ms. **** feels communication could have been clearer and sincerely regret any frustration this situation has caused. We appreciate her continued residency and thank the Better Business Bureau for allowing us to provide this response.
  
  
  Sincerely,
  Bedrock Communities

• Initial Complaint

  Date:08/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want someone from Bedrock corporate or the park manager for ************** mobile home park to contact me. I need information about my mobile home *****************************************. My husband and I sold our mobile ourselves to ***** *******, she had filled out an application to live at **************. According to her she had been accepted into the park. However due recent events my husband and I are not sure this is accurate. ***** had agreed to pay our mobile in 3 payments back in May. As of this date August ******* we have not received any payments for our mobile. There is also some dispute about lot rent and whether she paid it for July and August. The title to the mobile home is still in my name so if there are any delinquency about lot rent it will be on me because technically I still own the mobile. I just need a person who has knowledge about this situation to contact me please. I have called corporate 6 times to no avail! My husband has emailed the park manager at ************** also no response. How am I supposed to take responsibility for any outstanding issues if I can't discuss options with anyone? I have never experienced a company like Bedrock before that won't contact present or past residents to work out a equitable solution.

  Business Response

  Date: 09/12/2024

  This response was taken verbally by the BBB:

  This issue is that the consumer sold their Mobile home to others that had not applied or been approved by the park. We are in the middle of working this part out, but the issue of who owes the lot rent will have to be worked out between the other parties. 

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father ***************** lives at *****,s Park ************************** back in June of this year he accidently paid his lot rent twice once by check and then the park EFT funds out of his account for ****** twice. I have been to the office a least 9 times and the staff there keeps saying that it will be taken care of but it never is. I have made numerous calls only to be put on hold. I hope maybe you folks can help me as this company has structure to it'

  Business Response

  Date: 08/09/2024

  We were able to connect with ************** and have come to an agreeable outcome.  We did offer an apology for the delay in responding to his concerns as our residents are top priority for us. We appreciate the opportunity to improve and are committed to a quick and professional response to all our customers.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, June 11th property manager was in my driveway.When I came outside, they went back to the office. I went up to there to s. What was going on? She pulled out her phone and started videoing me. When I left my neighbor calls me instead. The police were at my house. The property manager made a false police report stating that I. Cussed her out.And wanted a criminal trespassing. Put on me not to mention that. She's the one that was at my house. All this is because of retaliation of her lying to her boss trying to take my property. I have evidence video proof of everything. Videos have been sent to Vice President of bed rock communities *******. ***********************************************. This place has been a total nightmare ever since bed. Rock took over. They're constantly raising lock rent in refusing to make any repairs now. Recently, they changed the rules. Anything on their property? We're responsible for even though it's not our property. We're just renting a space If they give me a full refund on my home. I will move out tomorrow. I want nothing more to never deal with people like this ever before. They took over. It was 6 months waiting.to get a place in here. Now there's over 100 empties. Cause everyone is moving. Don't waste your time even looking at this place. It's a rip off in the very rude disrespectful And?Greedy specially ******* in ***.

  Business Response

  Date: 06/25/2024

  We acknowledge receipt of Mr. ******* complaint; however, we respectfully disagree. **************** was issued a Criminal Trespass Warning by the ************************* due to belligerent behavior witnessed by multiple individuals. Currently, our legal team is handling Mr. ******* case. Despite Mr. ******* submission of several videos to management, no evidence of wrongdoing or violation is apparent in the footage.
  

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21834321
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my sister moved out of candlelight estates on May 31st and we told that everything was good and should receive our deposit by end of June. Well, we have not received it yet , I called the corporate office enough messages and they still haven't called us back all I want is my deposit return

  Business Response

  Date: 07/27/2023

  Thank you for sharing your feedback and reaching out with your concern.
  
  We welcome the opportunity to learn more about how we can improve.  Upon investigation, your security deposit in the amount of $950 has been mailed with check number ****. Our bank indicates that it should reach you no later than August 1. Please reach out to *********************************, our Regional Manager, with any further concerns or suggestions you wish to share.  Her contact number is ************.  We would love to make things right if you give us a chance.
  
  Again, thank you.  Your feedback helps us do better!
  
  Respectfully,
  *************************
  Executive Vice President

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:11/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is providing false information about themselves.The two corporate numbers ************** and ************** provided on their website and online does not reach their corporate office.When I ask who I am speaking to, they hang up on me.

  Business Response

  Date: 11/23/2022

  Thank you for sharing your feedback.  We take all customer feedback to heart.
  
  We welcome the opportunity to learn more about how we can improve.  Thank you for bringing the duplicate number to our attention. Our corporate office number is ************ which has now been updated on our website.  *******************, our Regional Manager, with contact you today. Her contact number is ************.  
  
  Again, thank you.  Your feedback helps us do better!
  
  Respectfully,
  *************************
  Executive Vice President