Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-17-2025 I went to jiffy lube #255 after leaving the dmv and got an oil change and oil filter on my 2009 ***** Silverado 5.3 motor.they wanted to charge me $189 and I was like? what! And then I got it lowered to $104 which is still ridiculous. I said I wish I wouldve known that. I wouldve done it myself!! so 20 minutes later my engine blew up on I4!! and now its at Maurices auto repair in ******** ******* I think that Jiffy Lube did something to cause this. Before going to jiffy lube my truck was running excellent!After leaving jiffy lube there was a rattling noise coming from the engine and 20 minutes after leaving jiffy lube my motor blew!If I never went to jiffy lube, my truck would still be running! I am certain of this!A copy of the jiffy lube invoice is attached.

  Business Response

  Date: 06/19/2025

  I just received the following message from ***** *****, Market Manager in *****...

  ?"I've left a voicemail and a text message for the customer, but they have not contacted me back.
  
  I spoke to the repair shop where the vehicle is in the shop. Owner stated that everything with the oil change is perfect. The engine has many miles and the truck is in very bad condition. He told me that the customer stated he added a couple cans of sea foam before the oil change in the shop's opinion that's what damaged the truck". 

  ***** also send me a couple of text messages from the customer where he actually states " According to ******* the motor was old and at the end of it's life".

  Thank you,

  **** *.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 8th, 2024, I went to Jiffy Lube in ************* at ***************************************, simply to get an oil change. Upon arriving, I was informed by ****** that I also "needed" a new gasket valve cover, my front brakes were bad, my battery was bad, I needed transmission fluid, air filter was bad, and that my radiator was bad. I agreed to have all the services done, not wanting to neglect my car of needed service. I paid $1,098.79 for all of these services. The entire time, ****** kept assuring me that everything would be taken care of and that I would be skipping the line and that he would be doing the maintenance himself and giving me top of the line service. About 20 min after driving off, my wheel was locking on me and my wheels were not responding to my steering wheel movements. The steering wheel light turned on and I was unable to turn my car. It just so happened I was parking my car in the parking lot at ******** on ******************* in *****. I went into Best Buy assuming everything would be fixed once I come out. Instead, my car stalled and would not start. I called ****** and he said he would send someone out to me. 30 minutes later, ******* arrived and told me he was the only mechanic at the shop who does maintenance. This was alarming because ****** told me HE would be servicing my car. ******* and I had to walk to ******* to buy new nuts because he informed me that he forgot to put a nut back on my radiator after working on my car. This was also very alarming because I took the highway to leave and anything could have happened. Eventually, ******* got the nut on, gave my car a jump and I was able to drive away. He asked me to come back to the shop to get the original nut, but out of fear of an additional mistake or damage to my vehicle, I chose not to. I would like to receive a refund or store credit for the incident that occurred that day. I recently had a ***************, and that was also negatively affected because of the sun and outside heat.

  Business Response

  Date: 02/19/2025

  This case can be closed. ***** *. (Market Manager / *****) send me an email stating that customer will be receiving a $200.00 gift card.

  Thank you,

  **** *.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November, 30th, 2024. I took my car to Jiffy Lube to get transmission fluid flush. The store manager told me theyre able to do it, which they did. I paid the $416.83. However, the next day my cars transmission burnt and my car became underivable. I talked to the manager, they did a second fluid flush and the car still not drivable. They told me to take it to ****** dealer and Jiffy Lube will take care of fixing it. After a month of back and fourth where they admitted guilt to breaking my car, they told me they will take it to another mechanic shop **** to get it repaired due to receiving a cheaper quote from **** than ****** dealership. Ive asked Mr. ****** ***** (Jiffy Lube claims representative to get my car repaired by ****** since its a ****** Camry and they would do a better job, also whatever was approved by the claim department to repair it with ****, jiffy lube pays it and I cover the difference. He agrees, and he informed he will send me a check with that amount which is $********, after waiting all this time and based on the agreement I told ****** to to make the repairs. Mr. ****** tells me he did not make that agreement with me, and he only agrees to pay $5,800. And he trys to get the manager to approve $6000.I understand now I shouldve filed the claim in the beginning of this situation. But they assured me to resolve the matter. However, now, theyre not cooperating, ********* tells me to do whatever I can, hangs up the phone when I call him, and finally tells me my only option is to have Jiffy Lube tow the car to **** to repair it. The car has been repaired and its at ****** Dealership. Ive communicated to him that I will take the $6000 and pay the difference, I just need to get my car back.I feel this is not an honest way to conduct business, and I need help to get this matter resolved.Please if theres anything you can do to help me resolve this issue

  Business Response

  Date: 01/13/2025

  This case can be close. We have spoken with Mr. ******* and have agreed to reimburse him $6000.00. He will be paying the difference to have the work done at ******. He has signed a release form and payment will be sent out to him on Thursday 1/16/2025.

  Thank you,

  **** *.

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add that Mr. **** was a wonderful person in communicating to me expeditiously and getting a quick solution to resolve the issue.

  I would like to also, thank you and your organization for assisting me as I truly felt hopeless getting any solution. Is there anything I can do (feedback, review, etc) to show my appreciation and support to your organization?

  Sincerely,
  
  *** *******

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 10 I went to the FowlerJiffy Lube location to get the standard oil change that I've been receiving at this location for over a year. The normal greetings from the staff and attempt to upsell for an air filter came as expected. Once my card was charged, I received my receipt and proceeded out of the bay as instructed. All done. This is where it should've ended. Unfortunately, this has been the worst experience from this shop that I have encountered. Less than a mile down ****************, my vehicle starts to make a high pitched scraping and screeching sound. At this point I have no idea what could be causing this, so I pull over. I inspect underneath the vehicle to find my skid plate hanging and my plastic cover missing! I return directly back to the shop and explain to the stand-in Manager *****. He doesn't know how this could happen and will make it right. My skid plate has been completely destroyed at this point and I have no plastic cover! I'm told he will fwd my info to the normal manager ******, and I'm assured that my skid plate and plastic will be replaced. I leave with neither. Since Aug 10 I have had numerous conversations with ****** regarding the skid plate and plastic cover. Besides 1 or 2 calls, majority of the calls were initiated by me to get any response. On Aug 21, I returned to the location and the metal skid plate was replaced. It was then that ****** stated he didn't realize the plastic cover missing also. He assured me that he ordered it and would contact me to return. I followed up 2 days later, as this was the time frame I was told by ******. He told me he had to pick it up from some dealer location. The next conversation I was told by ****** that the plastic cover was being delivered from *******. Still nothing. I continued to follow up, usually getting placed on extremely long holds, having to leave msgs for ****** without any call back. This has been almost a month long process for something the shop caused and now refusing to correct.

  Business Response

  Date: 09/06/2024

  I have personally spoken with **************** today. .I also spoke with the store manager (******). I apologized to **************** for the lack of communication. ****** will be calling him today and the skid plate (ordered from ***** will be delivered to store on Monday (9/9/24). Once ****** has the part, he'll contact **************** and the store will install it.

  This case can be closed.

  Thank you,

  ************

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for ************* change, Rear differential exchange, Radiator Flush, Cabin Air Filter Change. Cabin Air filter installed with wrapper on. The manager upsold me on a few of these items and then told me he was saving me over ************************************************************ exchange for the discounts. I had already tipped the oil bay crew as its hot in ** and they were working hard. I was uncomfortable, but he was persistent and I eventually did wire the manager money directly. In retrospect, I should not have. It turns out he left the rear differential fluid exchange and cabin filter exchange off of the invoice for reasons that are unclear. I'm not even certain the rear differential exchange was conducted.Drove home (less than 10 miles). Next morning, driving to work, due to air blockage from the still wrapped cabin filter, the A/C compressor seized and blew out the condenser, and tore the belts. Power steering was lost while on the highway. Naturally had vehicle examined by my trusted mechanic, who noted above problems and began repairs. I mentioned service, and cabin filter change the day before and he found the still wrapped cabin filter. He explained this put undue stress on the compressor due to lack of airflow causing it to fail. Upon reaching out to Jiffy Lube, within 1 hour, I was told there was nothing they would do because it had not been inspected by their "third party." My attempts to reach their leadership team have gone unanswered. My contact to their corporate service team refers me back to the local franchisee "ACE JIFFY LUBE". I spoke to a claims representative named ****** who told me to expect a call from their leadership team member *********************. I have not heard back. The damages to my vehicle including labor and parts are just over ***** USD. This is unacceptable negligence.

  Business Response

  Date: 07/19/2024

  This case can be closed. A refund of $381.22 was given to **************.

  Thank you,

  ************

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been depressed for a week now. Leaving the doctor Tuesday morning 11/21/2023 on the way to work and my car breaks down as Im pulling it out of the parking lot. Literally all the oil has leaked out of my car, and I just got a routine oil change at Jiffy Lube Store # *** 11/2/23 paying $35-$50. Speaking with ********************* on the phone he was very condescending and provided little to no assistance. Im currently getting the runaround a week later.I just cant grasp how I could go in for a routine oil to now my vehicle being inoperable. It is so frustrating that Jiffy Lube can just do stuff like this to people with no empathy for their customers, especially when literally the only means of transportation a person has right now is their vehicle.

  Business Response

  Date: 12/20/2023

  I just spoke with *********************, ***** Market Manager for ACE Jiffy Lube.

  On 12/4/2023 he sent ****************** a denial letter along with documents from Accurate Mechanical (third party inspection company) that we sent out to inspect her vehicle. See below...

  From: ********************* <****************************************>
  Date: December 4, 2023 at 11:02:49?AM EST
  To: ********************
  Subject: Jiffy Lube Claim
  
  ******************,
  
  As discussed prior via our phone conversation,
  
  You stated your vehicle was damaged by Jiffy Lube during your visit on 11/2/23. You stated Your engine was damaged from not having any oil.

  
  
  I had a 3rd ************************ inspect your vehicle and they found the following: 
  
  Material failure of the engine oil sending unit. No evidence of internal engine failure or damage demonstrated during the inspection. No evidence of
  improper engine on service demonstrated during the inspection.
  
  
  In conclusion your vehicle is leaking oil from the Oil Sending Unit. The Inspector was not able to find any engine damage. For these reason we have to deny your warranty claim. 

  We are standing by this denial.

   

   

   

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrong oil cap filter was put on and all the oil came out when I left Jiffy Lube. My car cut off in the middle of the road. This incident actually happened at another Jiffy Lube located at ****************************** on 04/06/2023. This is the second time I have a complaint against Jiffy **** and *****. When the car was brought back to the shop they put the right cap but my car was shaking when I had it in reverse. The next day I brought it back to be sure nothing was wrong and they said my car was good. 30 minutes or so after I left the shop, someone I know looked at my car and said the engine was knocking. I had to cancel orientation for a new job in ********** that day because if I made that trip the engine could of exploded or the pistons going through the hood of the car causing a major accident killing innocent people. Also ***** went back on his word twice. Said he would fix the car if it was found to be there fault but no longer wants to fix the car. Just wants to pay out for the value of the car, Also said he would send an inspector to ***************** but never did and left the payment to me for the diagnostic test. I explicitly said I will not pay for the diagnostic test but assured me that if it was their fault they would pay for it. ***************** talked to him several times and the last few days ***** did not pick up there calls. Also I paid for another diagnostic test and had to get a rental which he refuses to pay me back but instead added it to the offer for payment for the value of the car basically trying to force me to accept Jiffy ****'s offer. You know you are in the wrong when employees are saying it was their fault. Also went to Jiffy Lube on ***********************************************************. They couldn't help. Already in talks with a lawyer. I do have some employees, *****************, and *************** on my side. Running out of space but there are other details as well.

  Business Response

  Date: 04/17/2023

  ********************* (Market Manager *****) has had numerous conversations with Mr. ******************* offered a settlement in the amount of $3190.89 on 4/11/2023 and we have not heard back from Mr. ****** as of yet. Once he signs the release form that ***** sent him, we can process payment, resolve this issue and close this case.

  Thank you.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the Grave mistake of using Jiffy Lube on ****** in ***** on my 2017 *** and because they did not replace the oil filter correctly all of the oil leaked out and damaged the engine. I have been without the use of my vehicle since early September and now this company is refusing to fix the vehicle despite 2 mechanics and the insurance company stating it was the incorrectly replaced filter that caused the issue. The replacement engine is only ******* plus labor and they wont help at all. If this is not satisfactorily resolved I will be filing in court documents to resolve this matter

  Business Response

  Date: 12/08/2022

  My apologies for not responding to this complaint sooner but I just received it yesterday...thank you **********************

  I reached out to ************** this morning. I was able to review the invoice after she gave me more information. This invoice is not in her name. I will start my investigation and make some phone calls. She mentioned to me that she has some text messages with ***** and ******. I am waiting for her to forward them to me so that I can speak with both of these men.

  Once I have further information, I will respond back to this BBB case.

   

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18380850
  
  I am rejecting this response because: No action whatsoever has been taken by the business other then to state they will follow up which they have not done.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/21/2022

  I was unable to respond until I received this email back from the BBB.

  Originally, ************** told me that she had numerous text message communications with ********************* and ***********************. I had asked her to send them to me so I can see exactly what was said. Unfortunately she was unable to produce any. Although this BBB complaint was filed by ***********************, the invoice associated with this dispute is under the name ********************** 

  After completing my due diligence and speaking with *********************, it was confirmed that ***** did send out a denial letter to ************ on September 17, 2022. 

  In an email sent to me from ************** dated 12/9/2022, she states "before you all sent an adjuster who ultimately is employed by you all" could not be any further from the truth. We use Accurate Mechanical Inspections. They are an independent full service automotive inspection firm. 

  Please see attached denial letter.

  At this time, ACE Jiffy Lube is standing by *********************' denial.

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18380850
  
  I am rejecting this response because:

  It is clear this company consistently runs customers vehicles what 2017 vehicle has a damaged engine unless something was done incorrectly?? I have 2 mechanics certified stating this damage was caused by an incorrectly placed oil filter. I have an interview with news channel 8 at which time I will make this matter public. Additionally we are co owners of said vehicle. But I do not see the relevance in that.
  
  Sincerely,
  
  ***********************