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Business Profile

Legal Forms

EForms.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Forms.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

Not Rated

Reasons for Rating

  • BBB does not have sufficient information to issue a rating on this business.

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Important Information

Customer Complaint

BBB has received a number of complaints and negative customer reviews regarding EForms. These complaints allege that the consumers were not aware of entering into a free trial period, which would then turn into a subscription. BBB reached out to EForms and received the below response:

 

The company attributes many of these complaints to miscommunication, particularly customers not fully reviewing the transparent subscription terms and free trial timelines for the Monthly Plan, despite multiple notifications and readily available information on their website.

 

In response to the BBB, EForms states they personally reach out to dissatisfied customers to understand concerns and seek resolutions. They also stated they improved their checkout process and resources to enhance transparency, with terms clearly listed on their Terms of Use, Pricing page, FAQs, and reiterated during checkout. A customer support team is also available seven days a week. 


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