We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawyers

The Ticket Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawyers.

Complaints

This profile includes complaints for The Ticket Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Ticket Clinic has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to be my lawyers in regard to a traffic ticket I received in **************. Once I paid them somewhere around 500 dollars I never heard from them again until nearly 6 months later through one letter. In this correspondence I was informed in this letter that "after conferring with the citing officer and reviewing evidence against me a trial would likely find me guilty" so without conferring with me they put in a plea of no contest. This now costs me $376 in a court penalty fee plus the cost to take traffic school in addition to their lofty fee. I could have done all of this on my own if no contest was my desired result. I was not asked or even reached out to to see if that is what I wanted. I am positive I had enough evidence to win a trial (including personal medical records which would have immediately exonerated me) but due to their complete disregard of my personal wishes they went ahead and came to this end game. Unacceptable. When I reached out to the company the person I spoke with was ****, cavalier and generally rude. They repeated what I hypothesis to be their general disclaimer, "Well, there is always a possibility of this kind of outcome" and when I pressed them on their lawyer, ******* ****** not so much as contacting me to ask if I was okay with a no contest plea, they asked if I wanted the lawyer to reach out to me. I said yes and added that I had always wanted that. There should be no decisions based on my case made unilaterally. This has been a very disturbing experience to say the least. ** I am still waiting for a call from lawyer extraordinaire, ******* ******. Best I can say about this "Law Firm" is they are the exception to the old adage, "Representing yourself gives you a fool for a client" as the only fool in this case is the one who hires The Ticket Clinic. Thank you for the space to air my grievances.

      Business Response

      Date: 11/05/2024

      This is in regard to a California traffic ticket. This complaint was directed to me, a Florida lawyer. Please take this complaint off of my profile as it is not related to me. If he has a complaint, he should direct it to The Ticket Clinic in **********.

    • Initial Complaint

      Date:07/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 29th, 2024, I hired The Traffic Ticket after receiving a speeding ticket for $281. The police officer informed me that if I paid the ticket and took the required classes, it would not affect my driving record, increase my insurance, or add points to my license. However, when I contacted The Traffic Ticket, their representative told me this was incorrect and that the ticket would indeed affect my driving record. They asked me to submit the ticket for review, which I did, and they agreed to take my case. I then paid $99.00 for their service. The case went to court on July 17th, and the outcome was exactly as the police officer had originally stated: I had to pay the $281.00, and no points were added to my license, provided I took the classes. This is something I could have resolved on my own without paying the additional $99.00. Given that the result was the same as initially stated by the police officer, I am requesting a refund of the $99.00 based on their advertised money-back guarantee.

      Business Response

      Date: 07/25/2024

      The client is not completely wrong.  While she does not qualify for a money-back guarantee per our terms and conditions (based on facts of the case/infraction and the county where ticket was issued), we are going to honor it anyway.  The client was not forced to use one of her 5 lifetime traffic school elections due to our efforts.  That is a huge benefit for her. We have been trying to contact this client for days without success.  We are going to try and convince the court to delete the traffic school requirement.  If we are unsuccessful, we will issue a full refund even though the client does not qualify for it.  We ALWAYS strive for complete client satisfaction.  We have handled well over 5 million tickets to date.  We want to do all that we can to help this client and if we do not obtain the desired result, we will gladly issue a full refund as she requested. 

      Customer Answer

      Date: 07/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    The Ticket Clinic is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.