Reviews

Review Details

• Review fromSharonda W

  Date: 06/23/2025

  1 star
  This company is the worst. My 2024 ****** Sentra was totaled 2/10/2025. My insurance company Progressive paid there portion leaving the remainder for Classic Gap to pay. I submitted all forms and contracts requested by Classic in the claims portal. The Lender uploaded their documents as well on 5/28/2025. I have been back and forth checking the status of my claim and each time I was given different information about documents that were missing. None of my documents were missing. Everything was uploaded by the cut off date of 6/2/2025. This is ridiculous. No one can give you a direct answer. Today I was told that I'm missing yet another document (service contract) which was uploaded in the portal and the representative from Classic seen that it was uploaded. She then said yes I see you have uploaded it but we need it uploaded from your Lender as well. So called the Lender and needless to say they assured me that they have uploaded all documents as well and the date it was uploaded. Which was before the cut off date of 6/2/2025. This is unacceptable. I will be taking legal action at this point.

  Norman & Company, Inc.

  Date: 06/27/2025

  Norman & Company takes every complaint seriously. After
  looking over your claim, we did not receive a copy of the service contract
  until June 23, 2025, which made the claim 30 days late, according to the
  terms of your Gap Waiver Addendum. An exception was made: The claim was
  approved after undergoing the audit process. The claim payment will be sent to
  the lender holder on the next check run. If you have any concerns or questions,
  please don't hesitate to call.

  
  

  **************
  
  
  
  Thanks
  
  *** *****
  

  
  

  Claims Director  

• Review fromDebbie F

  Date: 03/14/2025

  1 star
  My vehicle was deemed a total lost, the insurance company paid their portion, which left me with a balance of ******** all paperwork was submitted on time through their portal, I also received and email stating all documents have been received and to wait 10 to 20 business days for an response about the remainder of the payoff. So I called today to check the status to hear that my claim was denied from the representative and the reason she said it was denied was due to my insurance company USAA has paid too much on my claim and Norman and Company want cover the remaining balance, now at this point the representative said my claim was denied on 2/17/25 and no email or letter was mailed out, my initial response was through gap agreement that what I owe on my vehicle loan and its actual cash value if the car is totaled gap protects me from owing more than the car is worth and Norman and Company suppose to cover the remainder after the insurance company has paid their portion so I called Kia ******* and told them the issue and was placed on hold 2 or 3 times while the representative was talking to her supervisor and I was told by the representative that doesnt make any sense, also I called **** and spoke with a representative about the complaint and they had the same response so, I then called ***** Kia *********** ******* Department this evening left my number so I can hear what they have to say about this issue due to me purchasing the contract through the dealership also if nothing is resolved I will be seeking legal action against Norman and Company

• Review fromEYAL E

  Date: 11/11/2024

  1 star
  The worst company to deal with, especialy the scammer Tom. After receiving a letter from Wells Fargo on or about the 1st or 2nd week of August, that I needed to contact Norman & Company, I contacted Norman & Company and spoke to a person by the name of Jorge. He explained that do to comprehensive insurance, I need to fill our a form. In late August, Jorge send me the form and I returned it by the 25th of September. They denied that they received the letter in late September, even though I spoke to a representative stating that they did receive. They are trying everything in the book not to pay me. We will be filing a law suit against this company. This is a warning not to do business with crooks like Norman & Company.

• Review fromRonnilynn R

  Date: 07/07/2024

  1 star
  They are a joke did not even pay the whole balance on my ******** 2019 nissan sentra leaving me with a balance gap is supposed to pay your whole entire balance not leave you with a balance they are the reason i cannot get a car worse company ever not to mention they hire some of the rudest ****** ever seriously i **** yall so much yall cant even pay off my balance talking about we dont cover sales tax yall are supposed to pay the whole balance like *** then tell me progressive underpaid my car like ***
  
  
  
  
  

• Review fromDennis S

  Date: 05/29/2024

  5 stars
  Great company, always kind and ready to help if you need help. I can't recommend this company enough.

• Review fromJill D

  Date: 04/18/2024

  1 star
  If i could leave 0 stars i most certainly would! I purchased GAP insurance with my vehicle from the dealership in Jan 2023 and paid $695 out of pocket for the policy. Fast forward to march 2024 some lady cut me off totaling out my vehicle. My insurance paid off a majority of the loan leaving a remaining balance of *****. GAP denied the claim. When i called to get an explanation they couldnt explain to me why it was denied. They are all about taking your money but when it comes down to actually covering their customers you can expect to be screwed over! This only goes to prove that all the allegations of Norman and company *** being a scamming insurance company is true. (GAP: GUARANTEED ASSET PROTECTION) clearly classictrak pretends to guarantee protection but screws you in the end.

  Norman & Company, Inc.

  Date: 04/19/2024

  We deeply regret that you feel your experience with our Company was not what you expected, and we take your concerns to heart. Ensuring your satisfaction is our top priority. We process *** waiver benefit claims in accordance with the coverage, terms, conditions,and exclusions listed in the *** waiver. A large portion of your outstanding balance due is forced place auto insurance added to the loan and condition adjustment from your insurance company. Any balance that *** still be owed is due to items specifically listed in the *** waiver as not covered or excluded. Please call me, and we can go over your claim details.
  
  
  
  *****************
  
  Claims Director
  
  ************

• Review fromTony B

  Date: 04/01/2024

  5 stars
  Have had multiple dealings with ****************, and she has always been a great help! Thank you!

• Review fromReggie R

  Date: 03/19/2024

  1 star
  this company is a complete scam!!!!I purchased the *** insurance and then 2.5 years later, I totaled the vehicle that was Jan 3 2024, it is currently 3/19/24 and they still have not paid the the money owed to the bank . my contract number is ********** . I have contacted my attorney ************** as well as an attorney. This company keeps saying they need random papers etc so you send them all of a sudden we need this or that or we never received them, what a bunch of BS AVOID THEM AT ALL COSTS

  Norman & Company, Inc.

  Date: 03/20/2024

  We're truly sorry to hear about your negative experience. We take customer feedback seriously. Your claim was started on 2/20/24, the first document was received on 3/4/2024, and the last document was received on 3/19/24. Your claim will be processed and paid on 3/22/24. If you have questions, please don’t hesitate to call.
  
  
  
  Tom S****
  
  Claims Director  
  
  ************

• Review fromLisa C

  Date: 11/25/2023

  1 star
  I purchased a GAP policy from my dealership over 13 months ago. The dealership just filed bankruptcy and today I received a letter that my policy was being cancelled as the dealership never paid the premium. Do you really expect me to believe you went 13 months without payment?! So frustrating and I'm now out $1599! I want my money back whether it be from these crooks or Offleaseonly that charged me the premium!

• Review fromAdam R

  Date: 10/20/2023

  1 star
  This company is a scam stay away don't buy gap insurance from them , license to steal.i will not have any of the car clubs or any of my customers,or my business partners customers do business with this place also I will have all of the dealers that we do business with know that this company is a scam. Adam R.