Complaints

This profile includes complaints for Slide Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slide Insurance Company

  4221 W Boy Scout Blvd Ste 200 Tampa, FL 33607-5745

  
• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201-3401

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202

• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202-1779

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance *** Refuses to pay for the water damage in my Master Bedroom. I called Servpro a remediation contractor to work in removing the water and the damage on my floors and carpet. They have removed and dried the bedroom and closets. Insurance isnt coming to inspect the damage or pay for the damage. I was trying to inquire about it but then I was told not to call them every day. The damage is there since Beginning of July . Insurance adjuster were telling me they are investigating. Now that area has baseboards, bathroom vanity, drawers removed. Insurance never showed up. I went to ******* yesterday and payed them $5,034.00, thinking this payment can start the remediation process. Nothing happened since then. Insurance never called back.I have a deductible of $2500.00.I am not sure how long I shall be waiting for them reconstruct the work. Please let me know what you advise about this incident.Thank you ****** ****** ******************

  

  Business Response

  Date: 07/22/2025

  We appreciate the opportunity to address our Insured's concerns.  We have referred the matter to our ***************** Team for review and handling as needed.  

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We obtained a new home owner's insurance policy, notified Slide of the intent to cancel our policy, and notified our mortgage company of such. Our mortgage company then still dispersed a check to Slide, while also dispersing a check to our new home owner's insurance, putting us over $8,000 overdrawn on an escrow account. ********************** acknowledged owing repayment of the funds in early May, but has yet to refund the money. We receive a check several weeks later from Slide, which they promptlyy retracted from our bank account due to an account number error on their own check. We were informed they would issue a new refund check nearly a month ago, however it has been over a month and they state they are still "processing" the payment. Slide currently owes us over $9,000. While the mortage company made the error in releasing a payment, Slide has held onto these funds for nearly two months with little serious effort to correct the issue.

  

  Business Response

  Date: 07/18/2025

  We understand your frustration.  Upon learning that you did not receive the corrected check, we voided it and mailed a new check on July 8, 2025.   We are pleased to note that our records show it has been received and cleared.  Hopefully, this will bring everything back on track for you.   

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled my slide policy before the renewal date, however they still got paid. My mortgage company sent them a check on March 26th 2025 and policy was renewed on 4/15/2025 for $5,806.00. I have been trying to get my money back ever since the beginning of March. On 5/25/25, I even had my mortgage company on a call with them and me and still could not resolve this issue. They will not cooperate and refund my money.

  

  Business Response

  Date: 07/18/2025

  We understand your frustration.  We were experiencing significant mail forwarding issues with the ***************** at the time your mortgage company sent the payment, which we finally received on May 27, 2025.  The refund was then sent on June 4, 2025.  If you did not receive it, or if we can provide any further assistance, please let us know.  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my policy with them April 30th after a few weeks of waiting for my refund, i call and was told they never received a cancellation. So now they cancelled it the first part of May. i waited another week or so and called again. Even after I had changed the address with the agent, they said a check was sent to the address where the house was insured. So i waited another week because my mail is being forwarded. The only thing I received from them is a letter telling me what the refund is and that it was cancelled as of April 30th. I called again June 6th and was told the check was mailed on May 24th. Waited another week and called to be told now they have to cancel the check and reissue another. I am just getting the run around with those idiots. I WANT MY MONEY!!!

  

  Business Response

  Date: 07/22/2025

  We appreciate this feedback. Shortly after the first check was issued, we were told that it needed to be mailed to a different address. Payment was stopped on that check and, once that process was completed,we issued a replacement check on July 4, 2025. Please let us know if you do not receive it. 

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had water damage in our kitchen. This water damage caused us to have mold all in our kitchen cabinets. A restoration company came out and took samples, sent a plumber, removed our cabinets, we had huge fans in our house for weeks. It's been about four months now since our family has had a kitchen that we can normally be in. All of our food, pots and pans, utensil, dishes are on either on the kitchen table or floor. In order to put our kitchen back together we need at least ****** dollars. The Slide the Insurance company sent us less than ***** dollars which will only cover the restoration which was the removal of our kitchen cabinets, removal of mold, and the plumbing. Slide the insurance company they kept a deductible of $2,500. They are refusing to give us the money for the mold because the insurance person can read the results the restoration company sent them on the mold. The samples that were collected shows high levels of mold. Every time we call they say they will either call us back or they don't answer my calls. We have been waiting over a month now for an adjuster to contact us.

  

  Business Response

  Date: 07/22/2025

  We appreciate the opportunity to address our Insured's concerns regarding her claim.  We have referred the matter, including the attached documentation, to our ***************** Team for further investigation and handling.

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My homeowners insurance was not renewed by ******** and they put me with Slide Ins. I found a better price and went with another company. The policy with Slide was cancelled. They sent me a bad check that my bank rejected. I received another check and now I am still missing $2,183.00 refund owed and instead Slide has placed me in collections as if I owe them. I call every day and can't seem to get anywhere. Supervisors don't call back either. My mortage payment went up $1,300 per month due to the escrow shortage from what Slide needs to refund. This is absolutely unacceptable behavior from this company.

  

  Business Response

  Date: 07/21/2025

  We appreciate the opportunity to address our former policyholders concerns regarding the premium refund she received.  
  
  When her policy was first issued, the total premium was $6,438.00.  On February 28, 2025, a check for this amount was received from her mortgage company, paying the premium in full.  
  
  Also on February 28, 2025, a check for $2,183.00, that was intended for a different policy, was misapplied to the policyholders premium, causing a refund check for this amount to be issued to her.   Upon discovering the error, payment was stopped on that refund check and the funds were applied to the policy for which they were intended.
  
  So, the refund of $6,438.00 represented the total amount owed to the policyholder upon cancellation of her policy.  It appears there may have been some confusion on the part of the Slide representatives who saw the two payments applied to this policy; but, as detailed above, all has been corrected.
  
  We will be happy to answer any further questions our former policyholder may have. 

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23475088
  
  I am rejecting this response because:

  I did receive that refund. However, on 5/08/2025 my mortgage company sent Slide insurance another $8,621.00 which was done by mistake since I have ********** as my insurance company and they have also been paid by my mortage company. Slide sent me $6,431.00 and still owe me the the $2,183.00.

  They keep bringing up the February cancelation refund which has nothing to do with the 5/08/2025 payment wrongly sent to them. My escrow is negative and my mortage payment has gone up over $1,000 monthly because Slide is refusing to return the money sent on 5/08/2025 and I don't have a policy with them to charge it to. 

  I need help as I just get the run around from Slide. 

  
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  Good morning,
   
  I would like to close my complaint as this matter has been resolved. 

  Thank you in advance for all your assistance.
   
  Best Regards,

  ***** Martinez 

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my insurance policy ( SIC3121258) with slide through my insurance broker. I was advised I would be refunded the ******** that was paid prematurely by my insurance escrow account. I received a check the first week of ***** **** dated May 31st. I cashed this check with my bank on June 4th on June 5th the check was returned. I rushed to the bank to be advise the account the check was issued from did not exist. It was at this time I called Slide and was advised that there was a clerical issue with the account number. No one contacted me prior to cashing the check I was not given any notification that the check could be bad. I explained to them over the phone that this money is as needed and asked for the check to be overnighted. They advised they would need to speak with their bill/accounting department and get back to me. I was then sent an email advising that the check was already in the mail and that it would be slower to process a new check and overnight it. Okay, they did not follow up with my response as they advised they would. I got the second check in the mail, **** dated June 7th. With a letter dated June 6th. The same day I called to discuss the incident. I cashed this second check on June 11 and gave been advised as of June 12 it is also being returned. That is now 2 checks that have failed and I am no closer to my owed ******** I have kept copys if both checks, I have all the bank records show the checks have failed.

  

  Business Response

  Date: 07/03/2025

  We were contacted by our policyholder regarding this matter and our records indicate that the funds were transferred directly to her on June 13, 2025. We attempted to reach her by phone to confirm receipt and left a detailed voicemail message, to which we have received no response.  Of course, we are happy to answer any additional questions she may have.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for the year for insurance.I mailed a check 2 months before due.The check was/has never been cashed Slide stated they changed their billing address and are having a lot of issues in receiving the mail/payments They told me to cancel my check (fee $25) and give them my account and routing number or use credit card with a 3% fee!I called, emailed, and spoke with numerous people, and they all say something different.I was told to email the canceled check charge to *********************************************************************** and they would reimburse me. I have yet to hear back from them.If/when they ever receive the check/stop payment, my account will be chrged $25 for a nsf check!So, the customer servcie, process, changing billing address, lost check, charges, and overall ineptitude from Slide Insurance is unbelievable!

  

  Business Response

  Date: 06/26/2025

  Upon hearing of his concerns, we contacted our policyholder.  He let us know that he had successfully submitted his payment and it is our understanding that all has been resolved.  If he has any further questions or concerns, we are ready to help.  

  Customer Answer

  Date: 06/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An escrow payment of $7,345 was mailed on March 30, 2025 from **************** Mortgage to Slide Insurancde Company for Home Owners Insurance. As of today's date of 13 May, Slide has not acknowledged receipt of payment and has blamed the ************** for delays. I continue to get repeated threats from my Mortgage administrator regarding expired Home Insurance Coverage. **************** will not reissue the payment check and says they are aware of Slide Insurance's claimed mail delay. THIS IS NOT ACCEPTABLE FROM SLIDE TO BE UNABLE TO PROCESS A PAYMENT THAT HAS OBVIOUSLY BEEN RECEIVED FROM A MAILIING 45 DAYS AGO! This is stressful and time cosuming to repeatedly phone both Slide and **************** regarding this.

  

  Business Response

  Date: 06/10/2025

  We understand the frustration expressed by our policyholder.  Thankfully, we can confirm that the payment was received and applied on May 19, 2025.  The policy has been reinstated with no lapse in coverage.  

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slide homeowners insurance. My policy was for 4/16/25, my mortgage company PHH mortgage sent a check from my escrow in the amount of $3808 on March 18, 2025. I received a letter from slide insurance on 4/21/25 stating that my insurance has lapsed and to make a payment before 19days. I was in contact with my agent who recommended I called PHH to confirm a check was sent, they confirmed and gave me a check number. I called slide 4/28 to give them the check number, they said they hadnt received. My mortgage company said they would escalate it and make sure the check hadnt been cashed and the next day once confirmed they would cancel that check and send a new one. I called again the next day since I hadnt received a follow up call from anyone. *** mortgage then told me they would escalatecanceled the first check and sent a new one. On 4/29 they confirmed the check status uncashed and sent out a new check with $3808, confirmation number and tracking number. I called everyday to see if they received it. By. 5/5 they said they still hadnt received it and they were going to escalate it. 5/8 they cashed both checks! I received a call today from *** mortgage stating the company had some issues with being back up and hadnt check multiple peoples checks! She also stated *** never canceled the first one because it was sent bulk with tons of other peoples checks as well. Still never received a call from slide apologizing or saying when Ill be getting my refund! My escrow doesnt have $7600 in the account to send that amount of money! Id like my refund back so I can place it back into my escrow and not be negative or penalized when they do my escrow analysis. There is not transparency or follow up. They dont call when things go wrong and all of this is out of my hands.

  

  Business Response

  Date: 06/11/2025

  We understand our Insured's concerns and can confirm that we did receive both of the checks from her mortgage company.  A refund check was issued, and our records indicate that it has cleared.