Complaints
This profile includes complaints for Slide Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 144 total complaints in the last 3 years.
- 79 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Office of Insurance RegulationMichael ********, Commissioner200 East ****** ************************************************** ***********, ******* ******************* Dear Commissioner ********:On or about Aug 15, 2025, my house was struck by lightning and caught fire. Slide Insurance Company has formally inspected, documented the damage, and concurrently authorized up to $260,000 for repairs based upon estimates they received regarding the claim. The Company does NOT honor their financial commitment, and they are basically playing games with making repair payments. Leaving me unable to pay for the necessary repairs and returning to my property with a child. As a Disabled Veteran with a child, I need Slide Insurance (Policy # SIC3050072) to contract and pay whomever they have a contractual relationship with to conduct the following repairs in a timely manner.1.Electrical *** ***** Electric ***************.Roof/CeilingTroy ************* ************** (Insurance Adjuster)3.FloorsTroy ************* ************** (Insurance Adjuster)4.AppliancesTroy ************* ************** (Insurance Adjuster) 5.Air ConditioningHVAC 1 (352) ************ 6.Well **** ************* ************** (Insurance Adjuster)Sincerely, ****** C. ******* ********************************************* Cc: ******************************************************************************* ***** *****, CEO************** ******************************************* 2.Florida Office of the Attorney ****************************************** ***** ********, Attorney General1-866-9-NO-SCAM. PL-01, The Capitol Tallahassee, ** *****-1050
Business Response
Date: 09/18/2025
We have referred our policyholder's concerns to the Claims Leadership Team to be reviewed and addressed.Initial Complaint
Date:08/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have insurance from my condo with SLIDE insurance. My condo was impacted by a fire in January 2025 and my condo was extensively damaged and I lost a significant amount of contents. Slide has reimbursed some of their responsibility but has not reimbursed me for any of the contents lost. I have gone through three different insurance agents, I have sent pictures of the contents as well as a complete inventory of contents lost. I have sent these pictures at least six different times to Slide. Despite their adjuster taking pictures, my contractor providing pictures, and me sending three different agents picture and content inventory they have not reimbursed my contents despite multiple emails from me and requests for communication and reimbursement. I have insurance for the purpose of replacing loss in the event of a disaster like the fire I experienced.Business Response
Date: 08/29/2025
We appreciate our policyholder reaching out regarding her concerns, which were immediately forwarded to our Claims Leadership team. We understand a claim can be a frustrating experience, and we strive to make it as smooth a process as possible. It looks like payment has been made now, but if our policyholder has any further concerns or questions,we will be happy to address them.Customer Answer
Date: 08/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:08/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The desk adjuster ****** ******* has been contradictory and unresponsiveto questions. My claim# is ************ for May 24. She refuses to acknowledge that I have $22,075 in other structures coverage. Stated I have $4,555. On July 29 the field inspector ***** ********, inspected my 3 roofs. Aug 1, ****** emailed me at ***** for me to review attached unapproved preliminary estimate, audit report and status letter, but did not attach them. At 10:53 she emailed me to review an attached status letter. She did not attach it. She called me on Aug ******* stating she wanted a structural engineer to inspect roofs because ****** herself believed damage to my 7 yr old roofs was due to wear-and-tear. I emailed back for the missing attachments and field adjuster's report. She ignored me. Instead she said she'd send me an ROR letter. The so-called ROR letter arrived on Aug 8. It was the same as the emails stating that an estimate completed on the field adjuster's report was enclosed. There was NO enclosure. I emailed on Aug 8 asking for the missing enclosures. She still refuses to comply.Yes, she should have sent me the results of the field adjuster's report (July 29) within 7 days of the inspection (Aug 5) according to the Florida statute 627.70131(3)(e). She referenced them numerous times in email and in the letter without providing them to me. I've asked her for name and contact info of her supervisor. She ignores ****** cooperating with the investigation and a structural engineer is scheduled, but I'm highly uncomfortable with this desk adjuster. She contradicts herself, does notrespond to questionsthat make her accountable, and she twists information. I'm frustrated beyond belief, I do not trust my case is being handled professionally or ethically, and I request an immediate change of desk adjusters and that the attachments referenced above be emailed to me asap. Thank you.Business Response
Date: 08/20/2025
We appreciate this feedback, and we have brought the concerns expressed by our policyholder to the attention of our Claims Leadership team.Customer Answer
Date: 08/21/2025
Complaint: 23724039
I am rejecting this response because: I still do not have the attachments the desk adjuster referred to in 2 emails and one letter. I still do not have her acknowledgement of my additional coverage on exterior buildings. I still have the same desk adjuster who makes statements, then when I ask for the attachments, gaslights me. I don't trust her. I am paying for home owner's insurance and am being treated like a suspected criminal by a shady desk adjuster for making a claim.
Sincerely,
***** ***********Business Response
Date: 09/05/2025
It is our understanding we have addressed our policyholder's concerns. We appreciate the feedback and are always looking for opportunities to improve the claim experience.Customer Answer
Date: 09/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***********Initial Complaint
Date:08/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See attachment for description of complaint against Slide Homeowner's Insurance Company.Business Response
Date: 08/04/2025
This feedback and documentation have been forwarded to our Claims Leadership team. We are further evaluating the damages on this claim and will let the Consumer know of our findings upon completion of that evaluation.Initial Complaint
Date:07/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See attachment.Business Response
Date: 07/24/2025
We appreciate this feedback from our insured regarding her claim and will be reaching out to her to explain the settlement in greater detail.Customer Answer
Date: 08/01/2025
Complaint: 23634438
I am rejecting this response because they said they waived the $1000.00 deductible and therefore I am due $2000.00 for the stolen ring. Slide Insurance adjuster ***** *. is manipulative and is a bold-faced liar. Now ***** *. is saying that he said that he absorbed the $1000.00 which is definitely not what he said.
Sincerely,
********* *********Business Response
Date: 08/15/2025
We have issued payment of the coverage limit for this claim. No additional money is due the policyholder, as we have explained in detail to her.Customer Answer
Date: 08/18/2025
Complaint: 23634438
I am rejecting this response because: The representative ***** *. from Slide Insurance stated that the $1000.00 deductible was waived and now he is saying that it was absorbed. He is nothing but a bold-faced liar. The coverage for the diamond ring should be $2000.00.
Sincerely,
********* *********Business Response
Date: 09/02/2025
Attached are the following:
1. The ring appraisal provided to Slide Claims; and
2. A copy of the Special Provisions, highlighted with the pertinent provision.
As indicated, the Policy provides coverage at a limit of $1,000 for loss by theft of jewelry. This is the maximum amount of coverage for loss by theft of jewelry, regardless of the appraised value of the item.
On July 31, 2025, a Slide Check was issued in the amount of $1,000.
Our records indicate that this settlement was discussed with the policyholder and confirmed to her in writing via email.Customer Answer
Date: 09/02/2025
Complaint: 23634438
I am rejecting this response because:In our initial conversation in July 2025, ***** ****** from Slide Insurance stated that the deductible of 1000 dollars was waived and now he is saying that he said it was adjusted. That is a lie and I should receive $2000.00 for the stolen ring.
Sincerely,
********* *********
Initial Complaint
Date:07/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My insurance *** Refuses to pay for the water damage in my Master Bedroom. I called Servpro a remediation contractor to work in removing the water and the damage on my floors and carpet. They have removed and dried the bedroom and closets. Insurance isnt coming to inspect the damage or pay for the damage. I was trying to inquire about it but then I was told not to call them every day. The damage is there since Beginning of July . Insurance adjuster were telling me they are investigating. Now that area has baseboards, bathroom vanity, drawers removed. Insurance never showed up. I went to ******* yesterday and payed them $5,034.00, thinking this payment can start the remediation process. Nothing happened since then. Insurance never called back.I have a deductible of $2500.00.I am not sure how long I shall be waiting for them reconstruct the work. Please let me know what you advise about this incident.Thank you ****** ****** ******************Business Response
Date: 07/22/2025
We appreciate the opportunity to address our Insured's concerns. We have referred the matter to our ***************** Team for review and handling as needed.Initial Complaint
Date:07/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the 9 months since Hurricanes ****** and ******, I've been struggling with Slide and their lack of service and response. I had 2 claims, ************ for ****** questions and ************ for damage due to ******. I have had 6 field adjusters and 4 office adjusters. All of which as very confused. They constantly confuse one claim with the other. Right now I have a simple request. I have received 4 different checks for damages due to ******. Some of those came with an explanation of what the payment was for, other had no description of what the payment was for. What I have requested from Slide is a consolidated statement showing the amounts paid and what the specific items that were being paid for. I need this for 2 reasons: 1) since Slide has been less than cooperative in their actions and coverages as is shown in them issuing 4 checks, I need to understand what they have paid for so that I can see if any items were missed/omitted 2) I need the coverage info so that I can properly file my 2024 Federal taxes and catastrophic loss filing. I can't do this until they provide the requested documentation. I have had numerous email conversations but they have not provided the requested information and as of the past 2 weeks, have not even had the professional courtesy of providing a response or escalation manager's name as I also requested. I have many emails backing my claims should they be needed.Business Response
Date: 07/22/2025
We appreciate the opportunity to address our Insured's questions regarding his claims. The matter has been referred to our ***************** Team for review and handling.Customer Answer
Date: 07/23/2025
Complaint: 23601311
I am rejecting this response. The person that contacted me via email was the same one that previously claimed for weeks that I had received no payments. He has now changed his story and has listed the payments made to me which I had already known . He however did not provide the line item details that is behind the payment amount.That detail is required so I can:
1) determine if supplemental claim(s) are needed for items that were missed by the adjusters
and
2) the data is required for IRS purposes in my 2024 filings. :
Sincerely,
****** ********Business Response
Date: 07/28/2025
We have sent our Insured an email with a detailed description of each payment made on his claim. Our Team Lead also attempted to reach him by phone and left his contact information on the voicemail message, should the Insured have more questions.Customer Answer
Date: 07/28/2025
Complaint: 23601311
I am rejecting this response because I did not receive the requested information.Instead, what I was sent were:
a) 3 contractor ESTIMATES
b) a Statement of loss spreadsheet listing the 4 checks I was sent and a high level description e.g.
c) A preliminary field adjuster's report that contains detailed items, but those items are not the complete list ( that is the reason multiple checks were sent) and the amounts shown in this report do not match any of the payments. :
If the responder would look at the email that was sent to me , they would understand that the data provided is inadequate and inaccurate. Please note the person that sent the email is also the one that continued to state that I had not received any payments from Slide. He has now changed his stance, but can't provide details. I need that information for IRS reporting purposes and to check to see that all damages have have been covered. Right now, I have no idea that Slide paid for and apparently neither do they.
My request is simple---- for each of the 4 checks, just list the specific items that the payment covered..... for example::
Check # 1 --- $ 2650
- 2 screen panel @ $125 = $250
- 5 fence panels @ $400 = $2000
- Pool enclosure door = $150
- repair stucco = $350
----------
total $2650
Sincerely,
****** ********Business Response
Date: 09/02/2025
As indicated, this email thread and the attached information was provided to Mr. ******** on August 18, 2025, providing him with details regarding each of the payments he has received for his claim.
Hopefully, this will provide him with what he needs. Thank you for assisting in this matter.Customer Answer
Date: 09/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that it took several attempts over many months to get teh information that they are required by law to provide.
Sincerely,
****** ********Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We obtained a new home owner's insurance policy, notified Slide of the intent to cancel our policy, and notified our mortgage company of such. Our mortgage company then still dispersed a check to Slide, while also dispersing a check to our new home owner's insurance, putting us over $8,000 overdrawn on an escrow account. ********************** acknowledged owing repayment of the funds in early May, but has yet to refund the money. We receive a check several weeks later from Slide, which they promptlyy retracted from our bank account due to an account number error on their own check. We were informed they would issue a new refund check nearly a month ago, however it has been over a month and they state they are still "processing" the payment. Slide currently owes us over $9,000. While the mortage company made the error in releasing a payment, Slide has held onto these funds for nearly two months with little serious effort to correct the issue.Business Response
Date: 07/18/2025
We understand your frustration. Upon learning that you did not receive the corrected check, we voided it and mailed a new check on July 8, 2025. We are pleased to note that our records show it has been received and cleared. Hopefully, this will bring everything back on track for you.Customer Answer
Date: 07/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:06/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had cancelled my slide policy before the renewal date, however they still got paid. My mortgage company sent them a check on March 26th 2025 and policy was renewed on 4/15/2025 for $5,806.00. I have been trying to get my money back ever since the beginning of March. On 5/25/25, I even had my mortgage company on a call with them and me and still could not resolve this issue. They will not cooperate and refund my money.Business Response
Date: 07/18/2025
We understand your frustration. We were experiencing significant mail forwarding issues with the ***************** at the time your mortgage company sent the payment, which we finally received on May 27, 2025. The refund was then sent on June 4, 2025. If you did not receive it, or if we can provide any further assistance, please let us know.Initial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my policy with them April 30th after a few weeks of waiting for my refund, i call and was told they never received a cancellation. So now they cancelled it the first part of May. i waited another week or so and called again. Even after I had changed the address with the agent, they said a check was sent to the address where the house was insured. So i waited another week because my mail is being forwarded. The only thing I received from them is a letter telling me what the refund is and that it was cancelled as of April 30th. I called again June 6th and was told the check was mailed on May 24th. Waited another week and called to be told now they have to cancel the check and reissue another. I am just getting the run around with those idiots. I WANT MY MONEY!!!Business Response
Date: 07/22/2025
We appreciate this feedback. Shortly after the first check was issued, we were told that it needed to be mailed to a different address. Payment was stopped on that check and, once that process was completed,we issued a replacement check on July 4, 2025. Please let us know if you do not receive it.Customer Answer
Date: 07/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****
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