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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid a $700 deposit on 3/31/23 to have my pool deck lifted and it was lifted too high on one end so, **** came out and ground down all the decorative surface off that end of my pool deck around the pool. **** did not have my permission to do any grinding at all and I have a witness to verify this. The owner ******************* gave me his word that he would find a concrete decorative surface company to resurface my pool deck and I have a witness that heard Mr. ****** tell me that because he was on speaker phone and the witness was listening to the whole conversation. Mr. ****** did not keep his word and instead sent **** back out to my house to patch the area and my son was in the pool when **** walked into my backyard and **** told my son that he was going to ********** to get what he needed, but **** never did anything and he left and never came back. **** told my son that he was sorry for going OCD on grinding down my pool deck. The pool deck cannot be patched or touched up because it won't look right and match up. It's now 9/24/23 and still nothing. I want my pool deck resurfaced due to **********************'s negligence. This is the worst company I have ever dealt with in my life. I'm going to have to retain an attorney to sue ********************** because ******************* has refused to have my pool deck resurfaced.
Business response
09/27/2023
*****,
We have tried multiple times to get in touch with you. We keep calling you but it always goes to voicemail. Your voicemail is full and can't accept any messages. We sent several emails as well with no response. Please call our office to speak to ************ to resolve this matter.
Helicon
Customer response
10/09/2023
Complaint: 20650387
I am rejecting this response because: Helicon has caused me an extreme amount of unnecessary stress and mental anguish by trying to have me served to put a lien on my property not to mention that I now have to pay more than $3,000 to get my pool deck resurfaced which I shouldn't have to pay for, but I am and it should have already been taken care of months ago. I want customers to know exactly what Helicon did to my property and to me and how I was treated. Helicon was told several times that I can't talk on my phone at work. Helicon could have emailed me or texted me instead of calling me. Also, after they were trying to serve me to put the lien on my property that's when I stopped communication with them while I was looking for an attorney to sue **********************************************************************Business response
10/11/2023
We spoke to ************** on 9/29/23 and came to an agreement. Helicon would take off the lien, credit her outstanding invoice of $3,401 owed to Helicon so she could hire whomever she pleases to resurface her deck. ************** now has a zero balance owed to Helicon, the lien was removed as of 9/29/23. We are truly sorry that this has escalated to this point and hope that ************** is satisfied with our settlement of clearing the amount owed and removing the lien. Attached is proof of what has been settled upon.Customer response
10/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want this complaint to remain public so, that other potential customers/consumers will know what happened to me by Helicon and what they put me through. I want to warn future customers to not choose Helicon to do any work for them. This is truly the worst company that I have ever dealt with.
Sincerely,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.