ComplaintsforNational Payment Corporation
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Worst card company imaginable. Got this card as a payroll card from work and haven't had a single good experience. One day I notice a large amount of money that has randomly disappeared, and I could not check my monthly statement until the month is over. For example, if I would like to know what purchases I made in August, I would need to wait until September to recieve the statement. It turns out that I had 400$ stolen in two payments and I filed two reports with evidence and it was rejected and a letter was sent to me. Afterwards, I filed a rebuttal with even more evidence and never ever received a letter back or heard from the company since then. Someone ordered items in two different states online which were not the same state in which I lived in (******). When I asked for a replacement card they shipped it out on August 26th 2022. It didn't arrive for months and I called again December 20th. Still not here as of January 4th 2023. Not to mention I was charged for a replacement card twice now. **************** tries to fix problems, but they never do, unfortunately. I haven't had a physical card to withdraw money on since August of last year. I do not know what kind of resolution to seek, I am just very frustrated with the company. Now as I am gathering photo evidence, it turns out that the transaction records I have access to are only 6 months back (up until July) and the incident had happened earlier that year. The only picture I have otherwise is the app which shows my replacement card that says was send out on August 26th (2022).Business response
01/20/2023
National Payment Corporation does not issue or service any type of Payroll Card. National Payment Corp. does provide ACH Direct Deposits to Prepaid cards through the employer that uses the ******************** card.
******************** company is the program manager for prepaid cards that Mr. **** uses to receive payroll funds.
****************** manages all aspects of the prepaid payroll cards; National Payment Corporation does not.
We have forwarded the complaint to ******************** who is better able to provide a response.
Please see the attached response from ********************.
We are in receipt of Better Business Bureau (BBB) complaint #******** sent to our client, National Payment
Corporation. Prepaid ********************* **** (PT) is the program manager of your prepaid card issued by
Pathward, N.A. (Pathward). Please know that your complaint is important to us, and it is our hope that we can fully
resolve your concerns.
In the complaint you indicate that unknown purchases were made on your payroll card. You disputed the charges, but
the disputes were denied. You requested a replacement card, but indicate that it was never received. You also note that
you are unable to view your transactions in real time.
Our records show that you filed a dispute on 06/10/2022 challenging a *******.com transaction for $221.09 and then
filed a second dispute on 07/27/2022 challenging a *******.com transaction for $158.22. Both disputed were
investigated timely and ultimately, denied. ******* provided evidence that the name, billing and shipping address for
the purchases match the name and address you provided on your prepaid card.
We agree that you requested replacement cards in 2022 and incurred a replacement card fee of $5/card. This fee was
disclosed in the Terms and Conditions accompanying your card and a separate fee form. The replacement cards were
shipped to the same address provided on this immediate complaint. While we are unable to determine why these cards
were not received, we are happy to return the replacement card fees as a courtesy. A $15 credit will be returned to your
card.
Finally, we note that the Terms and Conditions accompanying your payroll card directed you to a website
(www.mydashcard.com) and accompanying app (MyDashCard). From here you can see your transactions as they occur.
Likewise, you were also provided a customer service telephone number ***************) where you can obtain transaction
information.
It is our practice to act in the best interest of our cardholders, but we regret any inconvenience you may have
experienced. Should you have additional questions or concerns, please feel free to contact us at **************.Business response
03/08/2023
National Payment Corporation does not issue or service any type of Payroll Card. National Payment Corp. does provide ACH Direct Deposits to Prepaid cards through the employer that uses the ******************** card.
******************** company is the program manager for prepaid cards that Mr. **** uses to receive payroll funds.
****************** manages all aspects of the prepaid payroll cards; National Payment Corporation does not.
We have forwarded the complaint to ******************** who is better able to provide a response.
Please see the attached response from ********************.
We are in receipt of Better Business Bureau (BBB) complaint #******** sent to our client, National Payment
Corporation. Prepaid ********************* **** (PT) is the program manager of your prepaid card issued by
Pathward, N.A. (Pathward). Please know that your complaint is important to us, and it is our hope that we can fully
resolve your concerns.
In the complaint you indicate that unknown purchases were made on your payroll card. You disputed the charges, but
the disputes were denied. You requested a replacement card, but indicate that it was never received. You also note that
you are unable to view your transactions in real time.
Our records show that you filed a dispute on 06/10/2022 challenging a *******.com transaction for $221.09 and then
filed a second dispute on 07/27/2022 challenging a *******.com transaction for $158.22. Both disputed were
investigated timely and ultimately, denied. ******* provided evidence that the name, billing and shipping address for
the purchases match the name and address you provided on your prepaid card.
We agree that you requested replacement cards in 2022 and incurred a replacement card fee of $5/card. This fee was
disclosed in the Terms and Conditions accompanying your card and a separate fee form. The replacement cards were
shipped to the same address provided on this immediate complaint. While we are unable to determine why these cards
were not received, we are happy to return the replacement card fees as a courtesy. A $15 credit will be returned to your
card.
Finally, we note that the Terms and Conditions accompanying your payroll card directed you to a website
(www.mydashcard.com) and accompanying app (MyDashCard). From here you can see your transactions as they occur.
Likewise, you were also provided a customer service telephone number ***************) where you can obtain transaction
information.
It is our practice to act in the best interest of our cardholders, but we regret any inconvenience you may have
experienced. Should you have additional questions or concerns, please feel free to contact us at **************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.