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Business Profile

Event Planner

Next Level Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in ************, **, and I purchased 4 tickets at a total cost of $171. The tickets were to an event held at the ************* venue. The flyer indicated information on bringing lawn chairs but it failed to mention that smoking would be allowed or that hookahs would be available for purchase. I have chronic asthma and would not have purchased the tickets. Aside from being misinformed about the seating, when we arrived and sat behind the roped off section, other attendees began smoking cigars. I informed the event person, *************************. He tried to accommodate by offering seating in the higher priced section, but a table of hookah smokers were nearby. He then suggested we go in the back quite far from the area in which we were sitting where it would be difficult to sit and no guarantee that someone would come in the area and smoke has a habit of traveling. So no place was really safe for me to not experience second hand smoke. I carry an albuterol enhaler because my asthma can be easily aggravated, which happened the next day. The flyer mentioned that the organizer would extend refunds on a case-by-case basis and I asked for at least a 50% refund and he refused saying that he offered me alternatives. The only alternative would have been for him to make a designated section for smoking like a lot of places do, and that was not presented as an option. So, after back and forth texts, **************** still refused to refund my purchase and now, I would like the entire amount refunded. He did offer to allow free entry into one of his events when I make it back to *****. His events allow smoking so I cannot attend and I do not have plans to go to ***** anytime in the near future. I was only there to show my brother in law and his wife a good time.

Next Level Entertainment is NOT a BBB Accredited Business.

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