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Business Profile

Employee Assistance Program

ERTC Express

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Assistance Program.

Complaints

This profile includes complaints for ERTC Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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ERTC Express has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to ERTC on Feb 3, 2023. I made the mistake of paying them $3651.57 on 6-1-23. My emails are rarely responded to and when they do respond it is to just put me off and delay contact.

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I have heard from company again demanding payment. I did not respond to them. 

       

      Kind Regards,

      *******************, CB

      Bookkeeper/VP of Misc. Stuff

      **********************

      ********************

       

      No trees were destroyed in the sending of this message, however, a significant number of electrons were terribly inconvenienced.

      From: ********************************* <**************************************************>
      Sent: Monday, February 26, 2024 4:43 PM
      To: ******************* <************************>
      Subject: ERTC Express Past Due Invoice/ LITIGATION

       

      You don't often get email from **************************************************. Learn why this is important

      Dear **************, 

      ERTC Express have made every effort to facilitate the voluntary resolution of your past due invoice. Despite our prior communications, the outstanding payment has not been received.

      I must insist once more that you remit the outstanding balance to our office and be received by 3/3/2024. Failure to do so will leave us with no alternative but to take further action.

      Should we not receive your payment by the stipulated date, we will be left with no choice but to proceed with a comprehensive asset and liability investigation involving both you and your company. This investigation may entail reaching out to your vendors, suppliers, and lending institutions to assess the situation thoroughly.

      Furthermore, we will be compelled to exercise our rights under the terms and conditions of the contract you signed, including the filing of UCC rights. In addition, we will recommend you be served by the local sheriff and initiate legal proceedings against your company to recover the outstanding balance, along with associated court fees.

       

       

      In the interest of a swift resolution without causing any undue inconvenience or distractions, we kindly request that you provide a suitable time for us to possibly send a private investigator to your property at **************************** to verify assets.

      We strongly urge you to take this matter seriously and act promptly to resolve it amicably. Please contact me immediately upon receiving this communication to discuss the necessary steps to bring this issue to a close.

      Your immediate attention to this matter is expected.

      Sincerely, 

       

       

      --

      ***********************************

      Collection Manager

      **************************************************

      ************

      ********

      e and show proof I filed. I informed them I would not be filing, that again as I told them from the beginning we do not qualify and they knew we did not I and believe they are running a scam and I believe they are targeting me and my husbands business because we older and may not know better.Now they have sent me a invoice for over $60,000.00 for their work.

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      We have not received or heard from ERTC Express and at this time we have hired another company, but want people to be aware that they are a scam for the **** filings and to be aware that they are a scam.

       

      Thank you,

       

      ng the fees upfront, so they get money faster. I just want to make sure that noone else gets scammed.

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ERTC Express out of the **************** took all of our business information a year and a half ago and has strung ** along stating employees who assisted us no longer work there and that forms were not sent due to negligent employees we still have not received a dime of this refund and employees suddenly disappear when they learn that we are inquiring about our status this company is extremely careless and negligent we are to receive 60k

    ERTC Express is NOT a BBB Accredited Business.

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