Business ProfileforMasonite Corporation

I am filing a complaint against Masonite for their refusal to honor a warranty claim. I purchased an entry door with window insert from ********** and when I was installed, it had a crack in the window. I purchased the door in August 2023, however it was not delivered and installed until October 13, 2023. I noted the crack the next day. I contacted Masonite via phone twice and was told a warranty claim form would be sent via **mail. This did not happen after either phone call. On my third call, I was told to go to ********** to start the claim, which I did. Between ********** and I, everything requested was sent via **mail (to include photos and receipt) on December 21, 2023, and was accepted by Masonite. I followed up with ********** on January 31, 2024, as I had not heard anything. On February 7, 2024, Masonite denied my claim stating that the door should have been inspected before leaving the store and that I can order a new insert separately. This was the last door in stock. My ********** rep **mailed back the same day stating that a new insert cost more than the door which does not seem right. Since that date, my ********** rep has on multiple occasions attempted to contact the representative and has not received any responses. What will satisfy my complaint is a replacement of the glass insert. Thank you.