Business ProfileforSmile Design Dentistry

In the beginning of January I brought my mother into your office for a consultation for all teeth to be pulled and an immediate denture to be installed. I was told by ****** the front desk person that all I would need to pay is the $1000 dollar lab fees as my mother's ******** supplemental insurance florida blue would pick up the rest of the bill. On January 16 I brought my mother in and paid the $1000 lab fee on a care credit credit card I was approved for the night before. They did the impressions. On Feb 13 I brought her back and they did more impressions. Her appointment for her teeth to be pulled was made for Feb 27 and I again checked with the front desk about monies due and they said zero at each appointment. On Feb 27th I brought her in but her denture had not arrived. So we came back on the 28th at that time that said you have $1674 due and we said uh no you told us it was all covered. We went home. They called us back and said come tomorrow and pay $380 and we can proceed with treatment plan. While mom was getting her teeth pulled I called the insurance company to go over what was billed. When I told the insurance company that I paid 1000 in lab fees they said we cover all lab fees and they are double charging. When mom came out of surgery I asked why I was charged lab fees and insurance. They said oh we refunded those today and applied them to the extractions. Why would I pay interest from January 16 to today February 29th when it was not needed. They moved money around when I called them on the fraudulent practices and now I want my 1000 dollars back.