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Business Profile

Credit Union

Grow Financial Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Grow Financial Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Grow Financial Federal Credit Union has 24 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and realized GROW FINANCIAL FCU is negatively impacting my creditworthiness by reporting inaccurate inconsistent and information and is in direct violation of 15 U.S.C 1681 c(b), 15 U.S.C 1681s-2(b) and 15 U.S.C 1681i. GROW FINANCIAL FCU is deliberately misrepresenting the account by violating the statue of limitation and I want this tradeline remove and deleted immediately.

      Business Response

      Date: 07/01/2025

      Dear *** **********,

      Thank you for your communication on behalf of our member, Mr. ****** *******. Due to the confidential nature of the credit union's member accounts and the activity therein (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, we have previously confirmed and responded to Mr. ******* and consider this matter closed. As a result, we encourage Mr. ******* to call our ********************* at ************** to provide any additional information he may have regarding the matter. The ********************* is open Monday-Friday 7am -7pm and Saturday & Sunday 9am 6pm. Thank you for your time and prompt attention to this matter.

      Regards,

      Grow Financial Federal Credit Union

       

    • Initial Complaint

      Date:06/02/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a personal loan online and after completing the application the system Auto Approved my application. After calling multiple times and depositing money into the required savings account that automatically opened when I applied for the loan I was informed that my application required additional information. I find it very misleading when the system auto approved my application and later was asked for pay stubs and a work order for the job I was getting done at my house. I will upload pictures to clearly show what the system determined. This needs to be updated to under review, pending or conditionally approved so that customers dont misunderstand the information provided. That makes it look like they are picking and choosing there clients.

      Business Response

      Date: 06/05/2025

      Dear *** **********,

      Thank you for your communication on behalf of our member, Mr. ******* *********. Due to the confidential nature of the credit union's member accounts and any activity therein (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, the Credit Union has reached out to Mr. ********* to discuss his concerns and consider this matter closed. If Mr. ********* has any further questions or concerns, we encourage him to call our ********************* at **************.

      Regards,


      Grow Financial Federal Credit Union

      Customer Answer

      Date: 06/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Yasnier *********

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Grow Financial for an Auto Loan back in March 2025. I struggled for a couple of weeks to get an external account linked to my Grow Account so that I could start paying off the loan (I followed the online steps and successfully verified the external account). I called and they told me that my account was suspended and couldn't provide me a reason. At this point I refinanced with NFCU and mailed a check. The check was mailed to their Chicago PO BOX (This address is on their website and advertised for auto loan payments in several location) The check was delivered and picked up per **** tracking on 4 May 2025 (Sunday). The check was not posted until 8 May 2025. I called requesting I be refunded the interest that accrued from 5 May through 8 May. We reached a verbal agreement and she told me she would submit the request. I still saw no refund a week later so I called again (23 May 25) and was told that my request was denied. She told me that I mailed the check to the wrong address and that I was supposed to call them to get the payoff amount and the address for mailing a payoff check. Furthermore, she stated that it was in the paperwork that I received from them when I took out the loan. This is untrue as I have read every agreement and all paperwork that was sent to me. Additionally, I have yet to find it on their website. I was charged a lockbox fee (for wrong address) which was not in the included fee schedule and interested. I am seeking a refund of the lockbox fee (~$65) and the interest that accrued 5 May through 8 May(~$43). This is not how a bank should run their business and is dishonest.

      Business Response

      Date: 05/30/2025

      Dear Ms. *********************** you for your communication on behalf of our member, Mr. ******* ****. Due to the confidential nature of the credit union's member accounts and any activity therein (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, the Credit Union has reached out to Mr. **** to discuss his concerns and consider this matter closed. If Mr. ***** has any further concerns, we encourage him to call our ********************* at *************.

      Regards,


      Grow Financial Federal Credit Union

    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for the debt alleged by GROW ******. There is no agreement between me and GROW ******, and they have not provided the original contract as requested.

      Business Response

      Date: 04/25/2025

      Dear Ms. *********************** you for your communication on behalf of our member, Ms. *********** ********. Due to the confidential nature of the credit union's member accounts and any activity therein (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, the credit union has worked with Ms. ******** to settle her debt and consider this matter closed.  As a result, we encourage Ms. ******** to call our ********************* at ************** to provide any additional information she may have regarding her settlement. The ********************* is open Monday-Friday 7am -7pm and Saturday 9am 6pm.

      Regards,


      Grow Financial Federal Credit Union

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year my truck was repossessed because of a loss of my business and I could no longer afford it. Didnt put up a fuss or anything, I worked with them and gave them the truck willingly. Soon after they started putting in claims to insurance saying the truck was messed up. Insurance adjusters went out there and confirmed there was nothing wrong with the truck and so the claims we not fulfilled. So then they sold the truck, got money out of it. Well that didnt satisfy them, they wanted us to pay for the truck still even though it was no longer in our possession and no longer in theirs. So the files a judgement against us and due to wrong addresses we missed the court date. We tried to call their attorney multiple times, emailed, they finally emailed back saying they didnt recieve any calls etc which is false. We now cant move like we need to because of this judgement made against us which we believe is completely unfair and without real cause besides money hungry, greedy business. We would like a resolution, for them to withdrawn judgement and cancel what they think we owe them for a truck that we dont own or have anymore, and that they already sold to someone else. We shouldnt have to pay anything besides maybe a repo fee.

      Business Response

      Date: 04/24/2025

      Dear Ms. ***********

      Thank you for your recent communication on behalf of our member, Mr. ******** ********. Grow Financial Federal Credit Union (Grow Financial) appreciates any and all feedback and takes this communication very seriously.

      Mr. ******** comments are about the judgment filed against him as a result of the deficiency balance owed Grow Financial following the voluntary repossession of his 2017 Chevrolet Silverado truck.

      We have thoroughly reviewed Mr. ********* loan file and related account. As Mr. ******** states,his truck was voluntarily repossessed in September of 2024, as a result of his default of the loan made to him by Grow Financial when he purchased the truck.Following notice to Mr. ********* the truck was subsequently sold in October 2024. While the vehicle sold for more than the market valuation, it did not satisfy the outstanding balance on his vehicle loan. As a result, Mr. ******** was sent a letter advising him of the deficiency balance. After failing to respond to Grow Financials communications, the matter was referred to outside counsel for collection of the deficiency balance and, in February of this year, judgment was entered against Mr. ******** in favor of Grow Financial.

      Due to the confidential nature of the credit unions member accounts and any activity thereon (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to fully respond to Mr. ********* allegations in this forum. We welcome and encourage him to call Grow Financials ************** *************) where his concerns may be properly directed. The Member ************** is open Monday-Friday 7 am - 6 pm, and Saturday 9 am - 1pm. Thank you for your time and prompt attention to this matter.

      Regards,


      Grow Financial Federal Credit 

      Customer Answer

      Date: 04/25/2025

       
      Complaint: 23203900

      I am rejecting this response because:
      Communication was made to the wrong address, and no paperwork at the time of signing for the truck was made clear about any outstanding debts AFTER repossession and even after grow sold the truck for way more than it was worth. So I had no idea of the terms concerning that, they were not brought to my attention as part of the agreement in the loan. We would appreciate if you could absolve this debt as we have no means to pay it and we were not made aware that we would have to pay this. 
      Sincerely,

      ******** ********

      Business Response

      Date: 04/29/2025

      Dear Ms. ***********

      Thank you for your recent communication on behalf of our member, Mr. ******** ********. As we noted in our previous response, due to the confidential nature of the credit unions member accounts and any activity thereon (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to fully respond to Mr. ********* allegations in this forum. While we have previously confirmed and responded to Mr. ********* we will have a representative reach out to him directly, at the phone number he provided, to discuss his concerns. In the meantime, *********** can also reach a representative by contacting our ********************** at ************* where his concerns can be fully discussed. The ********************* is open Monday-Friday 7 am - 6 pm, and Saturday 9 am - 1pm.

      Regards,


      Grow Financial Federal Credit Union


      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23203900

      I am rejecting this response because:
      They reached out and they said they wont zero out the balance, gave my personal mail to someone else and had someone else sign off on it. And isnt trying to work with me at all. I requested a call back today and no one has given a call back at all. Weve been treated unfairly and unjustly and it has reflected negatively on us and our lives. 
      Sincerely,

      ******** ********

      Business Response

      Date: 05/06/2025

      Please see attached response.

      Customer Answer

      Date: 05/07/2025

       
      Complaint: 23203900

      I am rejecting this response because:

      Sincerely,

      ******** ********

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with my auto pay for my cell phone not working since the beginning of 2024. My provider is Metro by ******** and I thought this issue was corrected the first time I reported them to you; BBB. However, after speaking with ********* investigative team, they advised me that it was my bank that was causing the issue. My bank is Grow Financial, whom I have been with since I was 16; I'm 35 now; advised me that it was **** that was causing the issue. I contacted **** and they advised me that my bank has an internal **** office, so I called my bank again; mind you this was last month, March. My bank; Grow Financial; had advised me they contacted their **** department and the issue was resolved. However, Today April 11, 2025, I checked my Metro by T-Mobile account via the app. It said I owed $5, so I thought I had some sort of credit; I was mistaken. After checking my bank account it shows that $50 is pending and $5 is pending, my auto pay should only cost me $50 no more no less. Nevertheless I have been wronged my all three companies for almost a year and a half now and I'm starting to lose my sanity. All I want is for my Auto pay to work, and I'm so tired of having to call all three companies every month to fix this issue and never having the issue actually resolved. At this point I am unsure who is at fault because Metro by T-Mobile, Grow Financial, and **** are all pointing fingers at one another, so to me they are all at fault for this issue and all companies need to come together to resolved my issue once and for all. I'm not asking for much, I just want my auto pay to work, that's it.

      Business Response

      Date: 04/16/2025

      Dear *** **********,

      Thank you for your communication on behalf of our member, *** ***** *****. Due to the confidential nature of the credit union's member accounts and the activity therein (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, we believe the matter related to the processing of T-Mobile transactions has been resolved. With that said, the dollar amount of the transaction(s) is determined by T-Mobile.  As a result, we consider this matter closed and encourage *** ***** to call our ********************* at **************, if she has any further issues related to the payment of the T-Mobile transactions. Thank you for your time and prompt attention to this matter.

      Regards,


      Grow Financial Federal Credit Union


      Customer Answer

      Date: 04/17/2025

       
      Better Business Bureau:

      I have spoken with a ******** ***** from Grow Financial, and she has given me her contact information to keep her updated on the issue at hand. We won't know if the issue has been resolved until next month.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not obligated for the debt claimed by GROW ******. There is no contractual agreement between me and GROW ******, and they have not furnished the original agreement as requested.

      Business Response

      Date: 03/28/2025

      Dear *** **********,

      Thank you for your communication on behalf of our member, Mr. ******* ******. Due to the confidential nature of the credit union's member accounts and the activity therein (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, we have previously confirmed and responded to Mr. ****** and consider this matter closed. As a result, we encourage Mr. ****** to call our ********************* at ************** to provide any additional information he may have regarding the matter. The ********************* is open Monday-Friday 7am -7pm and Saturday & Sunday 9am 6pm. Thank you for your time and prompt attention to this matter.

      Regards,

      Grow Financial Federal Credit Union

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern, I recently contacted your team regarding my account issues. While at Publix, I noticed my available balance was only $0.28. After transferring $20.00, my balance before swiping my card was $20.38. However, after I left Publix and transferred another $10.00 through the app, my balance suddenly showed a negative $10.00.I spoke with representatives ******* and ***** (ID ******. I would like to request that someone from corporate review the phone calls made on November 2nd with *****, as I felt my concerns were not addressed. During our conversation, I was told I was being disrespectful, which I found concerning, especially since I was only seeking assistance.I understand that abusive or discriminatory language can lead to such comments, but I felt that ******* approach was dismissive and unhelpful, which I found quite disrespectful.Additionally, I was informed that a transaction from Thursday caused my account to overdraft, but I am confused, as that transaction had already been deducted from my balance. When I left Publix, my balance was $0.89, and that transaction had already posted.I am requesting a review of the call with *****, as well as clarification on the overdraft fee that has been applied.Thank you for your attention to this matter.

      Business Response

      Date: 11/07/2024

      Dear Ms. *********************** you for your communication on behalf of our member, ***************** *****. Due to the confidential nature of the credit union's member accounts and any activity therein (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, please know that we have been in communication with ***************** *****. If further assistance is needed, she may call **************************** at **************. The ********************* is open Monday-Friday 7am-7pm and Saturday & Sunday 9am-6pm. Thank you for your time and prompt attention to this matter.

      Regards,

      Grow Financial Federal Credit Union

      Customer Answer

      Date: 11/07/2024

       
      Complaint: 22505285

      I am rejecting this response because: Per my original request was that someone from the corporate location reach out to me to verbally discuss the matter at hand. Ive reached out multiple times since the original BBB complaint was sent on Saturday and still have not received any type of resolution for my concern still. 

      Sincerely,

      ******** Sims *****

      Business Response

      Date: 11/08/2024

      Dear Ms. *********************** you for your communication on behalf of our member, ***************** *****. As previously stated, we are bound by certain laws and regulations that prohibit us from sharing information in this forum. However, please know that based on Ms. ******** **** Smiths response, a representative reached out to her today (11/8/2024) to address her concerns. Thank you for your time and prompt attention to this matter.

      Regards,


      Grow Financial Federal Credit Union


      Business Response

      Date: 11/13/2024

      Dear Ms. ************************ you for your communication on behalf of our member, ***************** *****. As previously stated, we are bound by certain laws and regulations that prohibit us from sharing information in this forum.  However, please know that based on Ms. ******** **** Smiths response, a representative reached out to her today (11/8/2024) to address her concerns. Thank you for your time and prompt attention to this matter.

      Regards,


      Grow Financial Federal Credit Union

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account and debt was settled and paid by insurance yet I still have a negative remark on my credit. This was supposed to have been removed by grow financial but is still showing as current

      Business Response

      Date: 11/06/2024

      Dear Ms. *********************** you for your communication on behalf of our member, Mr. ****** ******. Due to the confidential nature of the credit union's member accounts and any activity therein (*****-*****-****** Act and 10 CFR 1016), and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, we have previously responded to Mr. ****** and consider this matter closed.  As a result, we encourage Mr. ****** to call our ********************* at ************* to provide any additional information he may have. The ********************* is open Monday-Friday 7am -7pm and Saturday & Sunday 9am 6pm.Thank you for your time and prompt attention to this matter.

      Regards,


      Grow Financial Federal Credit Union

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing urgently to address inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.As stated in 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies associated with GROW FINANCIAL FCU have negatively impacted my financial standing and need immediate correction.Compliance with 15 USC 1666(b) is also essential, as it prohibits creditors from treating credit card payments as late under certain conditions.For your reference, my account details are:Account Number: ****************I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*********************************

      Business Response

      Date: 07/18/2024

      Dear ************************,

      Thank you for your communication on behalf of our member, **********************. Due to the confidential nature of the credit union's member accounts and any activity therein (********************************** Act and 10 CFR 1016),and the fact that any and all communications on this BBB site may be publicly available, we are unable to respond in this forum. However, we have responded to previous disputes with ********************** and consider this matter closed.  As a result, we encourage ********************** to call our ********************* at ************** to provide any additional information.The ********************* is open Monday-Friday 7am -7pm and Saturday &Sunday 9am 6pm. Thank you for your time and prompt attention to this matter.

      Regards,

      Grow Financial Federal Credit Union

    Grow Financial Federal Credit Union is NOT a BBB Accredited Business.

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