Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for in person CPR class. I paid for the class online at cprmiami.org. I booked the class for Wednesday 8/21. On the day of, the provider canceled class and rescheduled it for Friday. That was an inconvenience for me but I needed the class. I arrived Friday after work and was 10 minutes late. The instructor told me I was unable to get inside and told me to come back on Saturday at 1 pm. On Saturday I arrived right after work, again another inconvenience. I arrived at 1:04 and the instructor did not allow me inside. She insulted me and made me feel uncomfortable by telling me I need to learn to be a big girl. I asked her for a refund she told me to call the number provided. I did and they told me to email so I did. If she did not cancel class on Wednesday, the day I had dedicated to getting my CPR certification, I wouldve been able to attend. The email I received was an email telling me to reschedule for free. I would like my money back, not rescheduled. They said it was against their terms and agreement however, on their website ************************* there are no terms and conditions and no where that says no refunds before purchasing. Also, I believe I should be accommodated because of the inconvenience of the class being rescheduled. They also make you give them ****** reviews as an incentive.

  Business Response

  Date: 08/30/2024

  Hi,
  
  I hope all is well. We are so sorry for all the hassle ******************** has experienced. I understand how valuable her time is; however, there are things beyond our control, like an instructor having an emergency such as being rushed to the hospital or dealing with a family member's death,  which can cause us to cancel a class unexpectedly.
  
  Regarding tardiness, most of our instructors are strict about time to ensure that students don't miss any crucial information, especially since CPR training is vital for saving lives. 
  
  Concerning the refund, I can see that it was processed on August 28th, and I've attached the receipt. The funds should be available in the customer's account within 10 days, depending on the bank's processing time.
  
  For any additional questions or concerns, please feel free to reach out to us.
  
  Thank you for your understanding. 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/24/2024

  Good day!
  
  I hope all is well. We responded to ********************* email on May 20th but never received a reply. As shown in the documents she sent, the last communication was our email on May 20th. The individuals she spoke to over the phone are from our sales team and don't have the ability to process refunds, which is why she was referred to the department in charge.
  
  While we would like to issue a refund, **** has already filed a dispute. This means we no longer have control over the refund process. The bank has frozen the charged amount, and we have to wait for their investigation to conclude, which typically takes up to 60 business days. If **** doesn't want to wait for 60 days, we can process a refund, but she needs to cancel the dispute with the bank and inform us (through email) once it's canceled. Once we receive that notification, we'll process the refund right away.
  
  Best regards,

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21890350
  
  I am rejecting this response because: 
  I had already reported this company to the BBB for fraudulent activity. They said they would issue me a refund, I am now in collections with the bank they went through and NO REFUND HAS BEEN ISSUED. This is fraud, this company needs to be shut down. Please let me know if I need to seek an attorney if this cannot be resolved. This is fraudulent activity at its highest.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 08/05/2024

  Hi,
  
  I hope all is well. Upon checking the status of the dispute filed, the bank has completed its investigation and resolved it in our favor. However, I understand where ************ is coming from, so I have processed a refund of $59.95.
  
  The funds should be available in **************** account within 5-10 working days, depending on the bank's processing time. I will also attach the receipt here and send it to her email as well.
  
  Thank you and have a great day!
  
  
  Best regards,

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1/21/24 were looking at booking a CPR class with this company for $59.95 and filled out all the information. We never hit submit on the order/page and just exited out of the system when we decided not to go through with it.. They automatically charged our credit card anyways. We sent a email to the address to request an refund and they have refused. This company seems to practice deceptive practices and need to fix their online system not to charge payments until they are actually submitted.

  Business Response

  Date: 01/23/2024

  
  Hi,
  
  Good day! I am writing to address the concerns raised in your recent email regarding a customer's experience with our booking system.
  
  After conducting a thorough review of our website and testing the booking process, I can confirm that there is no mechanism in place that allows us to charge a customer's card without them actively initiating the transaction by clicking the "place order" button and providing all necessary details. To illustrate this, I have attached a screenshot of our website for your reference, showing that leaving details on the site without completing the transaction does not result in a booking.
  
  Furthermore, I want to assure you that the charges in question have been refunded to the customer. It's worth noting that, in line with our policy, the customer agreed to cover the $20 cancellation fee associated with their booking.
  
  We take customer feedback seriously and are committed to providing a transparent and seamless experience. If you have any additional inquiries or require further clarification, please do not hesitate to reach out to us.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4/23, around 4:20pm, I requested to book a class for a BLS (CPR) class. However, just after the system accepted my money, it then tried to upsell me, saying that I can be guaranteed passing of the exam for an additional $19.95. When I declined, it then says that for $9.95, I can be guaranteed to pass and threatens that if I do not pass, that I will have to take the class over for the same full amount that I paid ($59.95). Passing has not been an issue for me, but I find this unethical. I proceed to decline, and then it states that I need a manual for an add'l $15+, AFTER I already paid for the class. From experience, I know that it is not normal for a BLS certification class company to charge for a guaranteed pass and they charge up front for the manual if not included in the cost. This company is bullying people into paying for a guaranteed pass when telling them they will have to take the class over, insinuating, if they don't get a 100%. This is untrue of this certification. I have gotten one or two wrong in the past and still passed. It is based off demonstrated competency along with the exam with a passing a score of 84%.Just 15 minutes later on that same day of booking, 9/4/23, I requested a refund due to the deception of the total amount...that they accepted my payment for the class and THEN told me that I will need the manual. I also did not feel right taking a class from a company bullying people into paying for a guaranteed pass for the certification. I received a response about rescheduling, and they completely ignored my concern about a charge for the manual AFTER charging me for the class. I didn't describe what I felt were unethical practices in that first email but did so afterward in hopes that they would change their practice. No response now.I do not want to reschedule the class. I was deceived in the total amount of the class. I would like a full refund of $59.95. Also, I want to report these unethical practices of the company.

  Business Response

  Date: 09/11/2023

  To whom it may concern,

   

  Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. While our standard policy does not include refunds, we have already issued a full refund to *********************************** on the 8th of September 2023 and sent her the confirmation via email. We apologize for any inconvenience that this has caused.
  

• Initial Complaint

  Date:08/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/20/2023

  Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. **************** initiated a dispute with the bank, necessitating a waiting period for their verdict. On September 16th, they have rendered their decision in our favor, but despite of that and while our standard policy does not include refunds, we just issued a full refund. The confirmation was sent to the email address provided to us. We apologize for any inconvenience that this has caused.
  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to take a CPR certification class on July, 25th at 6:30pm. I paid a total of $79.90 - including the class fee and a note sheet. Five hours before the class I received an email saying I had been rescheduled and needed to respond securing my seat - to which I responded saying I cannot attend the class and will need to have a refund so I can take the class elsewhere. I was then left in the dust with no contact- until July 30th when I got a random email from a lady claiming to be the teacher. Written from a random email, in no way associated with the company I told her I am not attending and need help with a refund. She said she would reach back out to me and never did. I then called customer support and they sent me a rather suspicious template via text to ask for a refund to another email. I did that and only a few days later got an email saying I can reschedule my class for free. At this point I had already taken a class at a different company because I needed it by a deadline. I have heard nothing back about my nearly $100 charge being refunded and no willingness from the company which at this point I dont even think is legit anymore.

  Business Response

  Date: 09/13/2023

  This response was taken verbally by the BBB:

  We gave refund back to the original card used. 

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20292342
  
  I am rejecting this response because:  They made no demand of me, only delayed and offered lame excuses.  They are the ones engaged in criminal activity, and I will be gathering evidence and reaching out to attorneys general in **********, and ******* as well as pursuing a criminal complaint for wire fraud.  I will also continue to pursue collection efforts, and to inform the public about the ways in which they continue to lie and rip people off.
  
  *********************ass again at full price if you didn't purchase the upsell). When I refused to send an email, they put me on hold and told me they had contacted their service center, and they had agreed to a refund, which would process in 3-5 days. After the class time had passed, they sent me an email saying they would not be giving me the promised refund. Since then, they keep playing games, now claiming their credit card company won't allow them to refund my money because I filed a dispute.The United CPR Association owes me $79 for a class they promised to refund but didn't, and I am going to keep educating the public until I am made whole. Do the right thing, criminal.

  Business Response

  Date: 07/20/2023

  Our company policy is no refunds. However, we attempted to resolve the matter with ***********  He refused to work with us regarding steps to achieve a positive outcome for him.  Furthermore, ********* sent several aggressive emails, threatening and harassing the team. He threatened harm to the company and its staff. The tone of the emails caused the company to file an Event with the local San ************* We ask that ********* refrain from contacting the company and individuals associated with the company due to his written communications including multiple expletives. Should ********** continue directly and/or indirectly pursuing the company and its associates, we will proceed with legal and criminal action accordingly.
  
  We are willing to provide BBB evidence to support these claims.  Please contact us if additional information is needed.  Thank you!

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10/2022 my wife signed us up for a BLS CPR class in ************ on 8/6/2022 at 1:00PM. At 11:45AM on 8/6/2022, we received a text message and email, stating that the class has to be rescheduled, copy of email attached as document, as also is the text message we received.We responded to the email at 12:25PM on 8/6/2022 and stated that we were not able to attend the next day, and that we'd like to reschedule for a later date, as shown in copy of email attached as document.We did not hear back from CPR Certification, and I also called them once that day and left a message, and once more a day or two later (leaving yet another message), trying to reschedule. We have never received a call back, or an email in regards to this. I started a credit card claim since I feel like we paid for a service and have not received it, (or an opportunity to reschedule) but they responded by saying the class was not delayed or cancelled, and it was us who did not attend. A Copy of the Credit Card dispute has also been attached as a document.This is very frustrating, as we did want to take the class, and renew our certifications to stay up to date, and now cannot reach anyone even to reschedule if we wanted to.Maybe starting a BBB Complaint, we can get a resolution to this matter.Thanks.

  Business Response

  Date: 10/24/2022

  The customer filed a dispute and the bank resolved this in our favor. However, after receiving your email, we still reached out to the customer as we always strive to work towards a positive experience for everyone, but the customer has not responded to our calls and messages. We did everything on our end.