About

Important information

• Believed to be out of business:

  According to information in BBB files, it appears that this business is no longer in business.
• Additional Info:

  Fraud Alert: COVID-19 Scams
  For the full article, please visit:
  https://oig.hhs.gov/fraud/consumer-alerts/fraud-alert-covid-19-scams/
  
  Last updated: March 5, 2021
  
  
  The U.S. Department of Health and Human Services Office of Inspector General is alerting the public about fraud schemes related to the novel coronavirus (COVID-19). Scammers are using telemarketing calls, text messages, social media platforms, and door-to-door visits to perpetrate COVID-19-related scams.
  
  Fraudsters are offering COVID-19 tests, HHS grants, and Medicare prescription cards in exchange for personal details, including Medicare information. However, these services are unapproved and illegitimate.
  
  These scammers use the coronavirus pandemic to benefit themselves, and beneficiaries face potential harm. The personal information collected can be used to fraudulently bill federal health care programs and commit medical identity theft.
  
  Protect Yourself
  - Be mindful of how you dispose of COVID-19 materials such as syringes, vials, vial container boxes, vaccination record cards, and shipment or tracking records. Improper disposal of these items could be used by bad actors to commit fraud.
  - Offers to purchase COVID-19 vaccination cards are scams. Valid proof of COVID-19 vaccination can only be provided to individuals by legitimate providers administering vaccines.
  - Photos of COVID-19 vaccination cards should not be shared on social media. Posting content that includes your date of birth, health care details or other personally identifiable information can be used to steal your identity.
  - Be vigilant and protect yourself from potential fraud concerning COVID-19 vaccines. You will not be asked for money to enhance your ranking for vaccine eligibility. Government and state officials will not call you to obtain personal information in order to receive the vaccine.
  - Beneficiaries should be cautious of unsolicited requests for their personal, medical, and financial information. Medicare will not call beneficiaries to offer COVID-19 related products, services, or benefit review.
  - Be suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies. If you receive a suspicious call, hang up immediately.
  - Do not respond to, or open hyperlinks in, text messages about COVID-19 from unknown individuals.
  - Ignore offers or advertisements for COVID-19 testing or treatments on social media sites. If you make an appointment for a COVID-19 test online, make sure the location is an official testing site.
  - Do not give your personal or financial information to anyone claiming to offer HHS grants related to COVID-19.
  - Be aware of scammers pretending to be COVID-19 contact tracers. Legitimate contact tracers will never ask for your Medicare number, financial information, or attempt to set up a COVID-19 test for you and collect payment information for the test.
  
  If you suspect COVID-19 health care fraud, report it immediately online or call 800-HHS-TIPS (800-447-8477).
  BBB conducted an investigation based on recent consumer complaints and/or BBB Scam Tracker Reports concerning Lab Care Services's sales practice issues.
  
  In March 2021, BBB received a pending consumer complaint concerning sales practice issues.
  
  Specifically, the complaint alleges that a nurse practitioner with the business was offering home visits to provide COVID tests. The complaint further alleges the individual claimed to be with a well known medical group, however the invoice was received from Lab Care Services. When the consumer called the number on the Lab Care Services invoice, the person who answered the phone claimed the business does testing for the Convention Center and other testing sights, and that they would mail the test results out or call. The consumer stated their doctor did not order this test nor did they receive the test results.
  
  - BBB could not locate any website or physical address for the company.
  
  - BBB contacted the care provider listed on the invoice provided by the consumer, advising their name is being used by the business and requesting if they can provide additional information to assist.
  --It appears the care provider is currently licensed with Florida Department of Health, however their license information belongs to a different business.
  --The care provider responded to BBB and explained they used to work for the business in April 2020 to June 2020, however they resigned after discovering the business was using their information without authorization in order to mail tests out to patients.
  
  - BBB called the phone number (844) 959-0112, and spoke with a representative named "Alan". BBB advised that a customer complaint was filed, and requested to speak with their complaint contact in order to update the company's information. The representative put the BBB staff member on hold, then took them off hold and hung up.
  
  - BBB requested the business substantiate the required medical licensing for staff performing medical services per consumer complaint activity. To date, no response has been received.