Complaints

This profile includes complaints for Belfor Property Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Belfor Property Restoration

  5433 W Crenshaw St Tampa, FL 33634-3008

• 

  Belfor Property Restoration

  28120 Hunters Ridge Blvd STE 6 Bonita Springs, FL 34135-7293

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Belfor Restoration started demolition of the house (due to fire peril on September ******) I paid $132,695.73 (2/12/2024) and $155,634.97 (7/11/2024) Mr. ****** ********/Belfor Contractor when he came to pick up the check at the construction site. Their workflow has been very slow, so I asked Mr. ******** when is the completion of the house, because our house rent is draining us financially. And he stated that by the end of August 2024.September 2 we agreed to have a walk thru with punches. Few were resolved, and some are not. His cabinet subcontractor ******** KITCHENS, installed stationery shelvings in my bottom kitchen cabinets, I asked Mr. ******** to have this changed to adjustable shelvings because that is what I used to have prior to the peril. The shelvings was then replaced to adjustable, however when I checked the shelvings (top and bottom cabinets) all the 3 sides are not finished, and wiggly drawers. And the back wall of the cabinets(where the stationery shelving came from) looks ugly even they try to patch a spray paint. Belfor installed a medicine cabinet with sharp raw edges hanging outside the bathroom wall instead of inside the wall. They applied a baseboard in my garage wall, while the other end is hanging out and not even sealed. When my stove was delivered, the technician mentioned that the stove outlet needs to be checked by the electrician. I contacted Mr. ******** with all these issues , his response to me is to select a towel rack then he will bring his men to work. I told him that I will bring my own towel rack. He did never mention any date when his men are going to continue to finish the job. The issue with Belfor is not addressing the issues in a timely fashion, no punctuality, poor supervision to get the job correctly. Time is the essence now, and I cannot tolerate anymore excuses. Belfor/Mr. ******** has given me tons of excuses for the whole year, yet he blames *********** for the delay.

  Business Response

  Date: 11/25/2024

  
  

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/3/22 I hired Belfor Restoration *** to do mitigation work at my house and condo due to damage that occurred from Hurricane *** on 9/28/2022. On 9/30/22 Belfour rep. by the name of ***** came out to both of the residences to do an assessment of the damage. He stated he could have a team of people out the following day to start the work. I was then told to contact ***************************** of Belfor Restoration as he would be the project manager on the job. On 10/5/22 I had a text message conversation on the scope of the work on the condo and how much it would cost. He replied by text stating between $10,000 - $12,000 for the removal and cleaning of the drywall and trim and packing of the contents. He also stated that it would take 2- 3 days for the work to be completed. I also had phone conversation with him stating that the work for my home would be similar in cost. The job was completed in three days as specified by ******************. On 10/20/22 I received the invoice for the work that was performed at the condominium, ********************************************************************** **.The invoice now showed $38,705.45, triple the price of what was quoted. On the same day I received the invoice for my personal property at *********************************************************************************. That invoice showed the cost for the work to be $49,338 which was much higher than what was told to me. I feel that I was lied to and grossly overcharged and taken advantage during a natural disaster. When I contacted Belfor to discuss the invoice's they told me that they had overtime hours and other expenses. At no time during the work was I notified of any OT hours. I then asked for them to revise the invoices since they had misrepresented the work and the costs. Even my flood adjuster had asked me why the invoice on my home was so high, he stated that it should be more like $25k and not $49k. I'm asking that the invoices be revised to reflect the amount that was quoted from the project supervisor ***************************** on 10/5/22.

  Business Response

  Date: 12/06/2022

  Dear BBB:

  I serve as Corporate Counsel for BELFOR USA Group, Inc. d/b/a BELFOR Property Restoration (BELFOR). BELFOR is a leader in the property restoration industry with over 100 offices in *****************, and even more globally. BELFOR takes great pride in its work, as demonstrated by its stature in the industry. BELFOR is disappointed to receive Mr. ********************* complaint, filed with the Better Business Bureau on November 23, 2022 (the Complaint). BELFOR takes complaints, including this Complaint, very seriously and we thank you for the opportunity to respond.

  On October 2, 2022, BELFOR was hired by Mr. *** ***** to perform emergency, content, and cleaning services (hereinafter collectively referred to as the Services) after Hurricane ***. Mr. Del ***** signed BELFORs ******* Work Authorization Contract, Direct Pay Authorization,
  Notice of Cancellation, Addendum to ******* Work Authorization Contract (CAT Event), and Rate and Materials Schedule for Invoicing (collectively referred to as the Contract). A copy of the Contract is attached for your reference.

  BELFOR was hired to perform the Services at two properties: ************************************************************************************** (the ***************** and *********************************************************************************** (the *************). From October 3, 2022 through October 9, 2022, BELFOR performed Services at the ***************** From October 3, 2022 through October 13, 2022, BELFOR performed the Services at the *************. On October 20, 2022, BELFOR sent invoices to Mr. *** ***** for Services provided (Willow *** totaling $49,338.09 and ************* totaling $38,705.45) (collectively referred to as the Invoices).

  Mr. *** ***** is now disputing the Invoices and claiming that he was overcharged for the Services performed. Its my understanding that the basis of Mr. ********** claim comes from a text message sent by BELFOR Estimator, *****************************, on October 3, 2022 that states [f]oryour daughters place [*************] will be roughly 10 to ****** for the pack out of the contents and removal and cleaning of the drywall and trim. We should have eight guys there for 2 to 3 days. Its my understanding that no estimate was given for the ***************** Its my further understanding that Mr. *** ***** also claims he did not approve any overtime charges and is claiming that the Invoices should have been limited to $****** each per the abovementioned text message.

  Section 5 of the Contract lays out pricing for the Services. Specifically, the price of emergency services is based on BELFORs Rate and Material Schedule for Invoicing (R&M Schedule). The R&M Schedule clearly lays out all of the rates for labor, materials, and consumables that BELFOR Invoices include, depending on what is used to complete the Services. Section **** of the R&M Schedule clearly notes that [a]ny hour worked in excess of eight hours on any scheduled shift Monday through Friday will be charged at 1.5 times the regular hourly rate. All hours worked on Saturday and Sunday will be at 1.5 times the regular hourly rate. Notably, Mr. *** ***** initialed each page of the R&M Schedule, agreeing to its terms and rates (including overtime).

  Further, the Addendum to the ******* Work Authorization Contract (CAT Event) (Addendum) states in Paragraph 1:

  As soon as it is possible for the Parties to do so, they will incorporate into this Agreement a Rough Order of Magnitude (***)... (which will be amended from time to time)... The Parties further acknowledge that the above-referenced *** is only an estimate and that the Work may not be completed in its entirely for this amount. The final scope of Work will depend on the services performed by Contractor to complete the scope of Work of this Agreement...

  This provision is directly applicable to the dispute at hand. BELFOR provided a *** via the October 3 text message, which was amenable to change. Mr. *** ***** acknowledged, by signing the Addendum, that the *** was only an estimate and that the work may not be completed in its entirety for this amount. BELFOR complied with the Contract by billing for the Services provided via the R&M Schedule.

  Notwithstanding the foregoing, BELFOR would like to amicable resolve this dispute with Mr. *** *****. In the spirit of trying to reach an amicable resolution, BELFOR has already offered to accept payment of $62,116.86 pursuant to a signed settlement and release agreement in full satisfaction of the Invoices. I am awaiting Mr. ********** response to this settlement offer.

  Should any additional information be needed at this time, please do not hesitate to reach out to
  me.

  Customer Answer

  Date: 01/02/2023

  I would like to advise that the above complaint has been resolved with Belfor as of 12/29/2022.

   

  You can update your records on my behalf.

   

  Thank You,

   

  *****************************