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Business Profile

Computer Software

IDAutomation.com, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.69

Average of 13 Customer Reviews

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Review Details

  • Veronica K

    Date: 05/12/2025

    This company charged my debit card and cancelled my order almost immediately. Moreover, they were not able to refund my account, but kept telling me that they had refunded me. Instead of helping me resolve the problem, they directed me to ******, the third party, whom I did not use during checkout.Their payment security is definitely bad. I had to file a claim with my bank.

  • Darrin W

    Date: 11/25/2024

    Fantastic products. We have purchased three encoder modules. All have worked exactly as advertised. What impressed me most was the RESPONSIVENESS of their team with any questions. They responded quickly with great assistance and documentation whenever there was a question. Absolutely exceeded my expectations. THANK YOU!

  • Ben F

    Date: 10/18/2024

    Fast response by Support! Debbie was super knowledgeable and was able to pinpoint the root cause of the issue almost immediately. Thank you for the help!

  • Century T

    Date: 09/17/2024

    It does exactly what we need it to do. Easy set up!

  • Matthew O

    Date: 06/26/2024

    Excellent customer service!! Very knowledgeable and helpful. Pleasure to do business with.

  • Hans S

    Date: 02/29/2024

    Extremely helpful support. Provided plenty of information that made my renewal process extremely easy.

  • Bill M

    Date: 02/27/2024

    Great tech support. I had a single user license that I have been using since 2015, I needed to distribute a QR code using Crystal Reports thru Epicor ERP, To make this work I had to upgrade to developer license, Tech support knew exactly what I needed and guided me thru the process quickly. Product works perfectly.

  • Colin W

    Date: 02/19/2024

    Software installed quickly, worked on first try with a large Data Matrix bar code project with over 20k different records required. Worked great no problems!

  • Jennifer M

    Date: 01/17/2024

    Support person was super helpful. We have been using an older version of one the products for MANY years with no issue. Only had to reach out because we are updating software and computers and wanted to be sure we had a compatible version.

  • Brad S

    Date: 12/08/2023

    Great company to work with! I would highly suggest. I would say they define how I would hope all small businesses would act.

IDAutomation.com, Inc. is BBB Accredited.

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