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Customer Review Ratings
Average of 13 Customer Reviews
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Review fromVeronica
Date: 05/12/2025
1 starVeronica
Date: 05/12/2025
This company charged my debit card and cancelled my order almost immediately. Moreover, they were not able to refund my account, but kept telling me that they had refunded me. Instead of helping me resolve the problem, they directed me to ******, the third party, whom I did not use during checkout.Their payment security is definitely bad. I had to file a claim with my bank.
IDAutomation.com, Inc.
Date: 05/13/2025
This person did not make a purchase from IDAutomation, her purchase was made from PrecisionID which is a subsidiary of IDAutomation. The information used to make the purchase of a font to be used for check writing was made using business information for a business LLC that has been revoked by the state of California and so this order was determined to be a fraudulent attempt at obtaining these fonts by our fraud department. In instances where an attempted purchase for this item is made using fraudulent business details, the amount is refunded back to the purchasing method and the order canceled. Upon issuing her refund through PayPal which was the initial payment method, her PayPal account is also unverified without a physical address associated to it.
We have proof both through the PrecisionID ordering system that the order was made using PayPal and through PayPal that her purchase price was 100% refunded to her to cancel the order. I can provide proof that the order was made with PayPal as the purchase option and that the refund was processed back to PayPal.
At no time did PrecisionID charge her credit or debit card as the payment was made via PayPal and refunded to PayPal.
Unfortunately, this review is being made by someone that is upset that PrecisionID determined that we could not sell her check writing fonts to be used fraudulently.
Veronica
Date: 06/03/2025
The purchase was not initiated for a business revoked by the State of California. I do not posess a business revoked by the State of **********. I reported to my bank and the payment did not make it through the process.There security is faulty for innocent people.This was a very bad experience that I wish BBB to review and consider reporting.Veronica
Date: 06/03/2025
I have submitted my feedback and am requesting proof to verify my records.IDAutomation.com, Inc.
Date: 06/11/2025
Per your request, the documentation showing the purchase via ****** and full refund to ****** was emailed to the email address provided in your information: *********************************** as it cannot be uploaded to the BBB Review system.Review fromDarrin W
Date: 11/25/2024
5 starsFantastic products. We have purchased three encoder modules. All have worked exactly as advertised. What impressed me most was the RESPONSIVENESS of their team with any questions. They responded quickly with great assistance and documentation whenever there was a question. Absolutely exceeded my expectations. THANK YOU!Review fromBen F
Date: 10/18/2024
5 starsFast response by Support! Debbie was super knowledgeable and was able to pinpoint the root cause of the issue almost immediately. Thank you for the help!Review fromCentury T
Date: 09/17/2024
5 starsIt does exactly what we need it to do. Easy set up!Review fromMatthew O
Date: 06/26/2024
5 starsExcellent customer service!! Very knowledgeable and helpful. Pleasure to do business with.Review fromHans S
Date: 02/29/2024
5 starsExtremely helpful support. Provided plenty of information that made my renewal process extremely easy.Review fromBill M
Date: 02/27/2024
5 starsGreat tech support. I had a single user license that I have been using since 2015, I needed to distribute a QR code using Crystal Reports thru Epicor ERP, To make this work I had to upgrade to developer license, Tech support knew exactly what I needed and guided me thru the process quickly. Product works perfectly.Review fromColin W
Date: 02/19/2024
5 starsSoftware installed quickly, worked on first try with a large Data Matrix bar code project with over 20k different records required. Worked great no problems!Review fromJennifer M
Date: 01/17/2024
5 starsSupport person was super helpful. We have been using an older version of one the products for MANY years with no issue. Only had to reach out because we are updating software and computers and wanted to be sure we had a compatible version.Review fromBrad S
Date: 12/08/2023
5 starsGreat company to work with! I would highly suggest. I would say they define how I would hope all small businesses would act.
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