Reviews

Review Details

• Review fromSean S

  Date: 03/25/2025

  1 star
  I have had Connectwise products for a few years as an ****** is a terrible company.their account managers don't respond to messages.adding licenses is very difficult.their billing is always incorrect.And it is impossible to get support with problems.Please be warned that if you buy their products, it isn't a matter of IF, its just a matter of when you will have *********** company has been down for 6 days now with no access to my customers, billing, or tickets with no resolve in sight.

• Review fromAndrew D

  Date: 02/21/2024

  1 star
  I started with Connectwise in the hopes of using their services for my budding MSSP business, onboarding was so poorly handled that I canceled the entire thing within a week and a half of signing the agreement. They even got the name of my company wrong and only contacted me to fix it after I requested cancellation. This company is by far the worst in terms of partner service. They are scavengers looking to lock you into a contract without fulfilling their end of the bargain. I had two contracts under negotiation when I signed with them and onboarding was so slow and complicated that both contracts terminated negotiations. Thank you for nothing Connectwise. oh as a bonus I was billed $2500 for a week and a half of poor and unusable service. And every effort to cancel has been responded to by an invoice or a runaround. "We will review your request and send it to the appropriate team" - I have spent the better part of the last week attempting to cancel a service I have never been able to use. Buyer Beware, Seriously, Stay away far Away. If I could give a rating less than one I would.

• Review fromChristopher E

  Date: 12/20/2023

  1 star
  Connectwise Control App was used to remotely take over my 87 yo fathers computer by scammers who successfully stole several thousand dollars. We had to destroy the computer. Please be aware this app is being used to ******* elderly of money.

• Review fromJohn G

  Date: 08/09/2023

  1 star
  ConnectWise hired my business to help revamp their product. After successfully delivering the state goals, ConnectWise cancelled the contract without cause and has refused to pay invoices for work completed before the contract was cancelled. While providing services for ConnectWise, I was able to see the company's culture first hand. It is a culture of blaming, finger pointing, and lying. Directors, GMs, and even C-Suite compete against each other in petty political games rather than seeking to improve customer or business outcomes. Because of this, the ConnectWise products are the worst in class and the company routinely fails to meet its promises to Partners, Customers, Vendors, and Employees. Do not do business with this company, they are scoundrels.

• Review fromFares H

  Date: 08/04/2023

  5 stars
  We purchased ScreenConnect and a very affordable cost when compared to other solutions. Minimal support needed and when I did have questions, they were quick to respond with solutions.

• Review fromRyan H

  Date: 05/19/2023

  1 star
  We wanted to utilize ConnectWise to expedite proposals, have a descent CRM, and manage service tickets. We were promised that it would work for our business and that it would be able to pull vendor information for quoting. However, we were not expecting the lengthy implementation, that we needed a public facing Exchange server, or that we would receive bare minimum explanation on how to set up integration of our billing, emails, and vendors. Once we realized that this would not work for ** we asked for cancellation. Keep in mind there is no verbiage on the contract about not being able to cancel. This has drug on for months, now we are being told that we have to finish out our subscription. This is the most garbage company I've ever worked with. There is no way we are going to keep paying after all this. needless to say lawyers are getting involve.My advice, spend your money elsewhere, stay away from this company.

• Review fromMaxwell A

  Date: 12/29/2022

  1 star
  Awful products. Sales team over promises and under delivers. They hold partners to contracts because their products cannot hold their own. This review is a result of their refusal to terminate my contract for failing to meet expectations. This company only thinks about their bottom line. Do not retain!