Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not not liable for this debt with ideal collection service. I do not have a contract with Ideal Collection Services. They did not provide me with accurate information as I requested.

  Business Response

  Date: 04/11/2025

  Please allow approximately 30 days for the account to be removed.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23167449
  
  I am rejecting this response because: I need a formal letter emailed  to me  with company logo, the account number, amount of alleged account debt, stating that the negative account will be removed. **********************************
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/14/2025

  We have already put it writing in our previous response.

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Ideal Collection Services. I do not have a contract with the collection agency. They did not provide me with the original contract as I requested.

  Business Response

  Date: 02/28/2025

  This complaint is false. She requested documents back in October of 2024 and we replied to her in November 2024. Attached, please find a copy of our response with attachments.

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with LODGE ********* , I do not have a contract with IDEAL COLLECTION SERVICES they did not provide me with the original contract as I requested.

  Business Response

  Date: 02/20/2025

  This complaint is false. He has never requested a copy of the lease to be sent to him. He has called us to try to tell us that he was not on the lease, it was the other 2 occupants. We explained we are not collecting on the lease the other 2 transferred to. We are collecting on the unit before the other 2 transferred. We offered to request deletion if the balance was paid in full and instead he chose to pay a settlement amount, which was updated. Atatched, please find a copy of the notice to impose claim, the ledger, and the signed lease.

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint relates to inaccurate debt reporting and improper collection practices by Ideal Collection Services, Inc., stemming from a dispute with Hunters **** Apartments.1.False Claims: Hunters **** alleged that I was a holdover tenant and caused carpet damage upon vacating the property. Both claims are false. I vacated on an agreed-upon date following Hurricane ****** and provided proof of professionally cleaned carpets and photographs showing the property was left in good condition.2.Lack of Validation (FDCPA 809): On November 20, 2024, I formally disputed the debt and requested documentation, including an itemized breakdown of charges, proof of damages, and third-party assessments. Hunters **** provided limited and incomplete documentation that failed to substantiate the debt. Under the Fair Debt Collection Practices Act (FDCPA, 15 U.S.C. 1692g), Ideal Collections is required to validate the debt, which has not occurred.3.Improper Reporting (FCRA 15 U.S.C. 1681): Despite my formal dispute, Ideal Collections reported this unverifiable debt to credit bureaus, violating the Fair Credit Reporting Act (FCRA). The **** requires that all information reported to credit bureaus be accurate, verifiable, and complete, which this debt is not.4.Privacy Violation (Florida Statute 83.49(3)): My personal information was shared with Ideal Collections without proper consent, violating my privacy rights under Florida law.I am seeking:The removal of this inaccurate debt from my credit report.Cessation of all collection activities related to this unverifiable debt.Compensation for financial and emotional harm caused by these false claims, improper reporting, and mishandling of my personal information.

  Business Response

  Date: 12/18/2024

  This complaint is false. They failed to dispute after receiving our debt validation letter back in 2023.They sent us a dispute letter along with the bottom portion of our letter we sent them in 2023 on November 5, 2024 and it was responded to on November 12, 2024 (they received our response as they sent another letter acknowledging of receiving it and to cease further collection-so we are unable to reply to the letter dated November 19, 2024). We provided more then what we are required to do for validation in our response letter. They were given the tenant collection report, our clients response to their previous dispute, the notice to impose claim, the carpet company stating the carpet needs replaced due to severe pet damage sheet, the move out checklist, the lease addendum, and the lease. We are not in violation, we have validated the debt already, the lease states our client can turn them over to collections, the debt is reporting accurately. Attached, please find a copy of their dispute letter with attached bottom portion of our first collection letter mailed to us on 11/5/24, our response with tenant collection report, our clients response to their previous dispute, the notice to impose claim, the carpet company stating the carpet needs replaced due to severe pet damage, the move out checklist, the lease addendum, and the lease. 

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Ideal Collection Services, I do not have a contract with Ideal Collection Services. They did not provide me with the original contract as I requested.

  Business Response

  Date: 12/02/2024

  This complaint is false as she has never requested any documents with our office. Our client is allowed to turn her account over for *********************** as she owes a balance. She can confirm with our client that they sent her to our office for collections. Attached, please find a copy of the notice to impose claim, the move out statement, and the signed lease. 

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22625042
  
  I am rejecting this response because:
  

  I've received Polo Lakes Move Out Statement, which included an "Insufficient Notice/Early Termination Charge" of $2,173.00; which was charged to my account. I am extremely perplexed as to why I'm being accessed this charge, since I verbally notified the office in December 2021 that we would be moving, because the $400 - $500 increase in rental fees would cause an enormous financial hardship on my family and had to move in with a family member.  I followed up on this verbal December 2021 notice, with a written and signed "Notice Of Intent To Vacate" form emailed on January 2, 2022. On February 22, 2022, I received an additional notice from the office requesting for "Notice Of Intent To Vacate"; which had already been submitted on January 2, 2022.  
  
  
  
  In addition to absorbing my security deposit for $1918, you have included in your charges an additional ************** Fee for the period of  02/01/2022 - 03/02/2022" for $3.55; which was paid in our February 2022 Payment covering the same period of time, last month rent.  
  
  
  You also included an additional Service Fee for the period of  03/01/2022 - 03/31/2022" for $3.55, when we had already vacated the premises.
  
  
  02/01/2022 Total Rent and Leasing Charges Payment:  $2,242.86
  
  Service Fee   02/01/2022 - 02/28/2022:                        $3.55
  Service Fee   03/01/2022 - 03/31/2022:                        $3.55
  
  Water Base Charge 01/01/2022 - 02/01/2022:           $19.22
  Sewer   01/01/2022 - 02/01/2022:                               $11.59
  
  Sewer Base    01/01/2022 - 02/01/2022:                     $17.09
  Trash   01/01/2022 - 02/01/2022:                                $25.00
  Water   01/01/2022 - 02/01/2022:                                 $8.79
  
  
  
  We also paid first, last, and security for $1918 each, when we moved into your apartment complex. Roughly ... $1918 (Last) + $1918 (Security) + $2,242.86 (02/01/2022 Online Payment) = $6,078.86 - $2331.65 (above listed last month of expenses)  = $3,747.21 Polo Lakes owes us (****** ***** and ******* *****). 
  
  
  
  The "Insufficient Notice/Early Termination Charge" is fraudulent and erroneous, as document above they were given both verbal and  written notification of our intent to move and not renew our lease. Please, also remove the derogatory remarks that this business has placed on our credit accounts for $420 at all three credit reporting agencies: *******, **********, and ********. The business also needs to reimburse us for the remaining $3,747.21 that is owed to us for funds we paid for.
  
  
  Thank you in advance for your assistance in correcting your records.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 12/11/2024

  There seems to be some confusion as we are not the complex. We did not do the charges, our client did. The ************************************************ writing, not verbally. Please send us a copy of the 60 days written notice you gave. You were billed the service fee every month of $3.55 by the utility company, not by our client. Please see the last 3 utility bills showing that. You did not pay last month of rent at move-in. Please see the attached ledger showing you paid a security deposit (which has been applied already) and first month of rent at move in. 

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22625042
  
  I am rejecting this response because:
  

  Please see the documents attached.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received verification of debt and have been able to review the documents that was provided from Ideal Collection services. As i previously explained in my dispute. This debt does not belong to me. I have no contract with Ideal Collection services or ***************************. After reviewing the documents that was provided.And calling the original creditor, I was able to observe a couple of things that stood out to me.1.) Not my DOB 2.) Not my Address 3.) Not my Social Security number 4.) Not My Drivers License Number 5.) Address from original debt collection has an address i never lived, Along with ****************************6.) Not my Telephone number.7.) then it shows the application was "Canceled"I am not liable for this debt with Ideal Collection Services. I do not have a contract with Jefferson Lake ******. I am demanding this account be removed from my credit report. This account is a violation of FCRA section 1692e8.

  Business Response

  Date: 11/15/2024

  He needs to fill out the attached identity theft victim's complaint and affidavit as stated to him multiple times. 

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with The Preserve At **************. I do not have a contract Ideal Collection Services, they did not provide me with original contract as requested.

  Business Response

  Date: 11/18/2024

  He has never contacted our office to request for any documentation. Due to the age of the account our office is deleting his account and will take approximately 30 days to be completed.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter comunications, I do not have a contract with Ideal Collection Services. They did not provide me with the Original contract as I request

  Business Response

  Date: 11/05/2024

  This complaint is false. She received our first collection letter back in 2021 and she sent a letter disputing. We replied and sent validation, which included the signed lease. Our client has the right to turn her account over as she owes a past due balance. Please see attached a copy of her letter, our response with the attachments.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with URBAN PLACE APTS, I do not have a contract with IDEAL COLLECTION SERVICE, they did not prove me with the original contract as requested.

  Business Response

  Date: 11/01/2024

  This compliant is false. She has never contacted our office to request any documents. Attached, please find a copy of the notice to impose claim, the ledger, and the signed lease.

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22493533
  
  I am rejecting this response because:

  We went to court to fight this case because they failed to give proper Non renewal notice. Nonrenewal date on letter was for 9/30/2021. As you can see lease was already signed 7/28/2021 and expired date 9/30/2022. when asked for the proper notice they shut down the payment portal so we couldn't pay rent. Then was told owner didn't want to accept payments. The nonrenwal notice is uploaded along with zero balance with the court documents.

   

  I do not have a contract agreement with Ideal collection. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/01/2024

  The court document  shows you were being evicted for not paying rent as they were seeking judgment for possession. The court document does not state anything about non-renewal notice with the court in. Our client can turn your account over for ***********************. You can call them and verify who their collection agency is. 

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22493533
  
  I am rejecting this response because: The whole reason we received the evictions is because your client failed to give proper Nonrenewal notice and retaliated by refusing payment and shutting portal off so we couldn't pay to have ground to evict us for non-payment. Why when asked for the right notice I wasn't never giving one? Then when it's time to pay rent the owner refused and told them to not accept payment? That's insane and if we owned money why didn't the court place a judgment for monies? I want this ti be updated to a zero balance point blank period. It was wrong and slick of them they didn't think we would keep fighting this. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Applegate Apartments. I do not have a contract with Ideal Collection Services. They did not provide me with the original contract as I requested.

  Business Response

  Date: 10/28/2024

  He received our letter last year and called into our office. He did not request any documents to be sent. He stated they did not tell him he would be charged for improper notice. We explained our client is not required to tell him as he signed a lease stating what he was required to do. Attached, please find a copy of our letter, the notice to impose claim, the ledger, and the signed lease. 

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22477059
  
  I am rejecting this response because:

  #1 Like I said in the beginning, I do not have a contract with Ideal Collection Services. They do not have my permission to hold my personal information between Apple Gate apartments and myself. I want Ideal Collection Services to show me a contract signed by myself and Ideal Collection Services.

  #2 Ideal Collection Services are lying, because I have called them twice and asked them twice to send me the paperwork from Applegate Apartments with my signature on the lease, and I also asked them for the Applegate apartments pre-lease move in pictures showing the condition of the apartment before I moved in. Applegate Apartments does not have the pre-lease move in pictures because it was never done. Also looking at the paperwork for the lease, where is my signature on this paperwork? I don't see my signature no where on this paperwork, and those initials **** are not mine.

  #3 I want Ideal Collection Services to delete themselves from my credit report within 5 days or I will serve them with a cease & desist order and I will also bring them to small claims court with Applegate Apartments.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/07/2024

  You had a lease with our client. Our client is allowed to turn your account over for *********************** as you owe a balance. You can call our client and they will verify they turned your account over to us.  You state, Applegate Apartments does not have the pre-lease move in pictures because it was never done.  This is correct as our client is not required to take pre-lease pictures as you are stating. You were required to notate any damages present when you moved in and turn it into our client. Please send proof you turned the move-in condition form notating damages with our clients signature of receiving it. You did recently call and we explained we are only required to give you the name and address of the creditor.  In that conversation you did not ask for the contract, you asked for pictures and I explained we are not required to give you pictures and we are only required to give you the name and address of the creditor, which I gave to you and you said you already had that *************** failed to write to us by February 17, 2023. Are you stating you did not sign a lease with our client? The lease was signed electronically. Attached, please find a copy of the ** of who signed the lease with our client and the signed application.Any frivolous suit may result in you paying for our attorney and court costs.  We will mail you the signed lease on or before November 26th as it is in archives and we have 30 days to send it to you.