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Business Profile

Chiropractors D.C.

B3 Medical

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the chiropractor for care during 1/4-1/24 for a total of 8 times. My issue was never resolved and I stopped going. **** would not stop calling me for follow *** which I declined because I found another provider and was happier there. THEN they sent me a bill saying i didn't fully pay for my services. I contacted insurance 3 times to ensure they miscalculated. My insurance reached out to discuss it and send them the correct amount. **** owed me money. **** were VERY responsive when asking me for money but as soon as the insurance UHC rep told them they owed me money they have ignored me and the insurance rep. **** owe me a refund are refusing to give me money back. **** still need to refund me $42.74 My last email provided to them was very clear and they never responded.**** from UNHC has spoke with ********* from B3, and was told that you are incorrect as my insurance and I stated. I have overpaid the following:$18.92 for each of the 8 visits for a total of 151. 36. Additionally, the new patient visit was fully covered after my $45 deductible, which results in an additional ***** in overcharges. ID Reference request from insurance is D31211420029398. **** have provided the following breakdown: My payments Corrected paymentsOwed 4-Jan148.5$90 6-Jan38.66$45 9-Jan38.66$45 10-Jan38.66$45 11-Jan38.66$45 17-Jan67.28$45 20-Jan38.66$45 24-Jan38.66$45 447.74$405 $42.74 Please process the refund to the original payment form (my credit card) and confirm it has been processed. If I have not heard from you within 5 business days, Ive been told to submit a claim to my card directly and an appeal to the insurance.

    Business Response

    Date: 06/12/2023

    Hi,

    We have sent this information to our Billing team and will have a response soon regarding the reimbursement concern. 

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