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Business Profile

Carry Out Food

Checkers Drive-In Restaurants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/07/2025, at 12:44PM, I placed an order at the Checkers in ***************************************************************************** They told me to pull to the front and theyll come right out with my food. I waited for about 10 minutes before I stepped outside. There was already people that had been waiting for their food for up to 30 minutes before me. I waited for a total of 40 minutes. Nobody came to the window. Nobody gave us reassurance, nobody looked at us, nobody to speak to about our order. I ended up having to leave without my food or my money back.

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Member **************.Your app rerouted my order to a location I wasn't even near.The order on my account on *********** on the 25th of August is incorrect. It should have been placed at the ** Broadway address as the 2nd order was. I'm still owed a refund for the first order. I've been unable to reach someone with a pulse.I first tried using your website by following the prompts for resolving order errors through your app. The email I eventually received from you only mentioned **** eats and nothing about your app.The email said to try social media. I then tried ********. I was told it was being worked on. Then I was told to call.I'm done begging for help. I want the first order refunded and a $20 credit on my account since it has taken this much effort to get my money back.

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Checkers at ********************************************************** and received the horrible service they are known for. I waited in the drive thru line for 20 minutes with MY app order only for the en to say come to the window to get it with a nasty attitude. I asked for a refund and was told I would get one. I called the customer service and was told the location has to speak with me for a refund which isnt going to happen. This store is run by an older man with a very bad attitude and his workers have the same attitude and are just as slow and nasty. When I complained about the service before their exact words were please dont tell corporate we get in trouble . I just want my money back for food I never received and the refund that was never given.

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased unsatisfactory food. I asked for a refund. As in returned the food at drive thru immediately. Money was taken anyway. Filed complaint. No one answers from that area so refund cannot be issued. Refiled complaint. No one answers manager contact number incorrect, store location has never answered phone. Had to drive back to ******** just to get wrong contact info. Still have my $32 even though I didn't receive service. Disgusted. The first receipt is the purchase. 2nd receipt is the supposed refund. She says she took off payment info. But I was still charged.

    Business Response

    Date: 08/29/2024

    Good evening, 

    I apologize about the experience you had at our restaurant. I would love to offer you a credit for $32.00 to use at this location. Please let them know at the store that the district manager is authorizing this. We would love to see you and take care of you. 

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 5th around 12:30am my family ordered thru the drive-thru, paid & had to go wait in another line. Trapped between cars for over 45 minutes. An employee came out the side door screaming the * word several times. We finally got to the second window only to have another employee come up to the outside window & start arguing with the employees inside. Ordered shakes & got half filled icecream served to us by an employee dripping in sweat over our open cups. *iled a complaint & the manager at ************** will not return my calls. The burgers were unedible & I got sick from the wings. I have called their "customer service" ************** 4 times only to be told they will file a complaint with the manager. The manager refuses to call me back even after I have left her messages. The checkers complaint # is *******. They have also given me the run around through Instagram's private messenger. I have never filed a complaint before with any food chain. This location is a food and safety hazard and what we were served would by no means met the ***'s requirements of safe and sanitary food. We want our money back for this disaster of an experience.

    Customer Answer

    Date: 09/16/2024

    Checker's location was ************************************* for the amount of $54.06 on Friday July 5, 2024. 

    Code on bank transaction says Checkers C256 Ft. Lauderdale FL

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/15/2024, *********************************************************************** $11.11 1/2lb chicken bite & fires box combo and drink / no sauce, Apple pie The price listed on the menu $8.99 verses what I was charged $9.48 AND the number of times I have been over charged after informing staff.NO and YES, A refund for THIS incident, but refusal or acknowledgement of the price discrepancy.This issue is the price board on both the drive through and inside the walk-in next to the counter.

    Business Response

    Date: 08/30/2024

    I talked to the customer and explained what happened. It was a cashier mistake because she wrang up a combo even though he did not want the drink. I Offered him 2 free combos and he accepted.

     

    *************

    ************

    Customer Answer

    Date: 09/03/2024

    I was contacted by the restaurant chain's regional manager on 8/30/24. 

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacting the hotline concerning a refund for 5.79. I went to the store today and the store is no longer open and closed down. All I want is my money, coupon replacement for $5.79 so I can get on with my life and not call these people again. The people on the Checkers line stated corporate or a manager will call me back and I am still awaiting that call.What I really did not like was that they stated to just put complains all over social media which means they don't care. I have never call somewhere and was told to file a complaint on all social media websites. This is definitely a toxic work environment.

    Customer Answer

    Date: 09/05/2024

    The location with the purchase was ****************************

    The location that shows temporary closed is *************************************************

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You guys promise me a free burger with purchase of large drink for filing out your survey. I reported I never recieved the coupon and when I called you guy and you guys wanted a receipt from two weeks ago. Reality check no one saves a Checkers receipt especially not from two weeks ago. Im not purchasing another item for you to give me something you promise me.

    Business Response

    Date: 07/30/2024

    We are unable to assist with this complaint without knowing the restaurant the guest had this experience with. If an update can be made to this report, we will be able to notify the correct management team for this location.

    Customer Answer

    Date: 07/30/2024

    ************************************************ and on app. 

    Business Response

    Date: 08/15/2024

    Good morning ,

    I do apologize for any inconvenience that you had. Normally the coupons go to the e-mail that you entered. When you filled out the survey. I'm not sure what happened. But I would like to give you a free complimentary meal. On us. So next time you visit checkers. Just please ask for the General Manager or the Assistant Manager to help you receive your complimentary meal. Please just print out this e-mail to receive your small complimentary meal.

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need help making Checkers Corporation reply to my accident.My car was damaged at one of their locations. My case number is ******* Email them at ******************************************* I called ************ ************ ****** the Supervisor of **************************************** ******************** lawyer. His number is ************.$326 is my tire damage.I have 2 pages FILLED with dates & Times of me calling. Of emails sent. They do not reply at all

    Business Response

    Date: 07/22/2024

    We are unable to assist with this complaint without knowing the restaurant the guest had this experience with. If an update can be made to this report, we will be able to notify the correct management team for this location.

    Customer Answer

    Date: 07/23/2024

    ************************

    ********************

    Customer Answer

    Date: 07/23/2024

    4-30-2024 at about 1 PM I dented a rim & had a bubble in my tire from Location # **** Checkers.
    ******************************************* ************

     My case number with checkers  is 5883025 

    Business Response

    Date: 07/24/2024

    This complaint which so called customer is submitting  is not valid.

    We had normal winter wear and tear of parking lot. And Every Year we patch  parking lot and building. We painted building also at same time. So if we patch something doesn't mean that pot holes were ***** to damage Tyre and Rim. Customer  could be trespasser  because he unable to provide receipt of purchase.i don't see any concrete proof that could damage his Tyre and Rim. 

    Customer Answer

    Date: 07/24/2024

     

    Complaint: 22004734

    I am rejecting this response because:

    I went into the restaurant when it happened. They refused to let me speak to a manager or owner. They REFUSED to come outside to look at the potholes or my car damage. They also LIED & said they were a corporate store .NOT a franchise location. They handed me a bag & said that I should call the 800- number on the bag. I should speak to corporate
    His excuse of why he fixed the potholes does not excuse the fact that the potholes existed. He of course now admits that the potholes were there and he had to fix them. It was fixed AFTER my car was damaged. His wild theories of how it happened and me being a trespasser is outrageous. His lies of culpability is also irrelevant. His admitted potholes where there. The damage happened to my car. I do not have to prove I ate there. He has admitted he allowed potholes to get so bad on his property. MUTIPLE potholes I might add. He did not fix as they occurred.  He owes me $326 I expect payment  

    Sincerely,

    *********************************

    Business Response

    Date: 07/25/2024

    I am not accepting anything so called customer mentioning. He is basically harrowing me as a owner by calling so many departments  in Checkers corporate. He personally threatened me for putting bad name of mine spreading all over corporate. I was actually very closed to file police complaint regarding without my permission taking pictures of my premise and taking picture of mine which is illegal and subject to file complaint to police.

    He has no record of any Buying and accidental pics where his car damaged. No accident or police complaint. He has nothing to prove. Just playing with stories and Harrasment. I am totally rejecting this so called scam.

    He never mentioned Corportae that he met with me personally but keep pressuring  corporate for any money he can get.

    As a business owner we work hard to survive in business. I asked him if he want to settle this on consumer court    I am ready for that. But still he is playing strategy of pressuring corporate.

    So I am rejecting his claim.

    Outside of my restaurants , there are many pot holes which could damage anyone car. But in my store I got no other complaint but him for pot holes.

    Show me accidental spot pictures. Any accidental report.Any police report. I will pay him. I don't want to see his invoice of repair.thats not justified. 

    Thank you

     

    Customer Answer

    Date: 07/26/2024

     
    Complaint: 22004734

    I am rejecting this response because:

    This owner obvious does not understand his responsibility as a business owner or how the law works.
    1) He lied .I did go inside to speak to them They said they were a Corporate location. Gave me a bag with Corporate ***************** I called them. They said he was a franchise.
    2)You do not make a police report from private property.
    3) I am speaking directly to Corporate because he as of this date has REFUSED to Call, Text or deal with this on any level. It is also why I had to contact the The Better Business Bureau ( which I would like to give him a bad rating)
    4)He admits the potholes were there. Admits he knew about them. Admits he did not fix them as they occurred. Makes up this excuse that he fixes everything at once (Conveniently after my complaint) But admits the potholes were there when I had the damage to my car.
    5) Corporate told me to go back & take pictures of the repaired potholes. He came outside & screamed at me. I took his picture so he could not say it was not him. More importantly again know the law. He was outside. In public view anyone can take anyones picture.
    6) I clearly show the before (potholes on his location) and after (that he fixed all the potholes) pictures of his location. That is all that is needed.
    7) He does not actually understand the process. It is NOT harassment to talk to a corporation about a franchisee. It is also not harassment to report the person to agencies that are there to protect consumers from a person/business who refuses to deal with his responsibilities.
    8) I never threatened him. He threatened ME!! .That is why I took his picture!!
    9) He never MET with me .He came outside to yell at me when he saw I was taking pictures as I was instructed to by His Corporate Headquarters .He blames everyone but himself.
    10)I sent BBB the pictures.( Also sent to Corporate)  He said he would pay if he saw the pictures. You have that in writing. MAKE HIM PAY !!

    Sincerely,

    *********************************

    Business Response

    Date: 08/04/2024

    I reject all claims.

    All lies and I am feeling unsafe .

    If  customer give me in writing that he will not go to my properties  at Checkers in ************* and at my home. I will pay him.

    I need in writing and I will pay him. I need in writing though.

    Thanks

    *******************

    Customer Answer

    Date: 08/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I am in writing saying I will not go to his checker Location # **** Checkers.
    ************************************************; or his house if he pays me the $326 he owes me for the damage to my tire.

    I await a check sent to *********************************

    po Box 147 

    ****************** 11010 

    Sincerely,

    *********************************

    Business Response

    Date: 08/05/2024

    I humbly request ************* to please accept in written THAT HE will not go to any Checkers belongs to me ( *******************)  in Nassau  county and as well as to my house.

     

    Further please agree that both parties will not pursue any litigation in future related to same incident .

     

    And I will send check for $326.00 to his address. 

    Please note: I am not accepting or agreeing  anything he mentioned regarding pot holes. I am settling this case as good  gesture to avoid Escalations. 

    Thanks 

    *******************

    Customer Answer

    Date: 08/19/2024

    Complaint ID: ******** The last message I got Checkers said they would send me a check for $326. I did what they asked me to do. They have not. Please communicate with them that they said in writing they would. Now I see for a second time 8-17-2024 This case has been closed.it should NOT be until I get the money. They can send the check to ********************************* PO ******************************** OR I WILL GO THERE AND PICK IT UP AT THEIR LOCATION IF THEY WANT ME TO. But as of now I have Nothing and zero communication from anyone. Please advise me.

    Business Response

    Date: 08/21/2024

    Check will be released this week.

    Thank you

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024, I went to two different Checker's locations. The first was ************************************** to redeem a reward under my account ************** for a free Big ****** or Mothercruncher with no purchase necessary. When I scanned my reward barcode in the app and gave my telephone number connected to this account, the cashier said they saw no reward. Despite the app saying this. The second visit was May 15, 2024 at location ********************************************************************* to redeem a birthday reward for free funnel cake fries with no purchase. Once again, despite scanning my rewards barcode and providing my phone number the cashier could not see any active rewards. I called customer service on May 20th and they gave me a case #*******. No follow up or rewards were received. I called back on June 24th 2024, still no one has attempted to resolve my issues. At this point, I'm entitled to entire meals as compensation for the runaround I have received from this company.

Checkers Drive-In Restaurants is NOT a BBB Accredited Business.

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