Complaints

This profile includes complaints for Workwise Compliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Workwise Compliance

  3031 N Rocky Point Dr W Ste 600 Tampa, FL 33607-5879

• 

  Workwise Compliance

  PO Box 20328 Tampa, FL 33622-0328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out less than 24 hours after this order was placed to cancel. I was informed because it shipped already, I couldn't cancel until products were returned. I was given an address that seemed not right based off the terms of where products are to be shipped back (told to send back to **, but on the website it says send back to *****, **). This bothers me because if it's sent to the wrong facility and sits there, this goes over the 30-days return policy for refund. This is misleading -- also since the lady put me on hold, then transferred back and was snickering. Nothing of this is funny. Is it funny because she knows it will sit at the wrong facility and now I am screwed at being honored a refund? I was then told twice on the phone and email that I'd be issued a credit memo. That doesn't make sense... if you return unopened items and state in email and over phone about cancelling, you only get a credit memo and not a refund to the card that was charged?? What am I doing with a credit memo if I am not looking to use your services in the future (I was also told the membership wasn't a membership, it was a "package deal" but clearly when logging into my account it shows "CAS membership" that I didn't agree to). Shouldn't it be a refund if I've already reached out wanting to cancel order/"membership" way under the 30 days via email and phone??

  Business Response

  Date: 07/31/2025

  Thank you for reaching out and expressing these concerns. We appreciate the opportunity to provide clarification and outline the steps that have been taken in handling this order.

  On July 29, 2025,our agent spoke with a representative from your office regarding the cancellation request. By that time, the order had already been processed and shipped via ***. During the call, the agent reviewed the full details of the order, including the products and associated membership benefits, which contributed to the final order total.

  When pricing was raised as a concern, a 30% courtesy discount was offered. This was declined,and a credit memo was issued immediately on the same dayconfirmation number CM56106855 (attached for reference).
  As part of our refund process, a credit memo must first be generated in the system. The corresponding refund was then issued on July 30, 2025, to the same **** card originally used for the transaction. This can be verified with the card provider.

  Regarding the return address: while our primary business address is in *******, our shipping and returns are handled through a separate warehouse facility. The address provided by our agent corresponds to the same location from which the package was shipped.For clarity, the agent shared details directly from the original shipping label.

  We understand concerns about return timelines; however, items sent to our warehouse are logged promptly and processed in accordance with our 30-day return policy. To further support eligibility, the initial cancellation request was counted toward the return period.

  A review of the recorded call confirmed that the agent remained professional, responsive, and made every effort to assist, including expediting the refund prior to receiving the returned items.

  Should anything further be needed, please dont hesitate to reach out. Were here to help.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** S

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered the annual poster for our office and paid for it. However, they continue to call trying to intimidate us with purchasing another $250 worth of material. I have asked them several times to stop calling and just send what we ordered and they continue to call with more aggressive behavior. Today, they informed me that the poster we purchased will not be mailed until we purchase the bigger package. We only want our $20 compliance poster and for them to never contact us again.

  Business Response

  Date: 07/23/2025

  Thank you for bringing this to our attention.We sincerely apologize for the inconvenience and frustration you've experienced.

  We want to assure you that your contact information has been fully removed from our internal call list, marketing list, and any recurring outreach campaigns. The business has been placed under full contact suppression.

  Your compliance poster order (SO303675) is currently being processed and will be shipped at no cost to you. We will not charge the card that was submitted for payment.

  We are actively reviewing this matter internally to ensure it is properly addressed and to provide coaching where needed. Aggressive sales tactics are not in line with our standards, and your feedback is instrumental in helping us take appropriate corrective action.

  If you have any further concerns, please dont hesitate to reach out directly. Thank you again for your patience and understanding.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several months we have received harassing emails, phone calls, etc. from Workwise Compliance, Inc.. regarding payment for products (Labor Law Compliance posters) that we never requested or received. More than once we have tried to resolve the issue, by contacting the company directly and explaining that we have never conducted business with them, and that in fact we had secured the required products from someone else. This company has continued to harass my small business, and now they have sent the matter to a collection agency.

  Business Response

  Date: 07/22/2025

  Thank you for bringing this matter to our attention. We apologize for any inconvenience this situation may have caused.

  A detailed review of the account shows that on January 3, 2025, a call took place between our sales representative and Mr. ***** *******, who identified himself as an authorized purchaser for the business. During the conversation, the representative verified key business details and determined that the original product ordered, a state labor law poster was not applicable given the businesss structure.

  Rather than proceed with an unnecessary poster, the representative recommended a more appropriate alternative: the Digital Compliance Advisor Program. This program provides essential compliance resources and updates tailored for small businesses without employees, covering key areas such as tax, privacy, and general legal obligations without the need for annual poster renewals.

  The representative took time to explain the program in full, confirmed that the business email address was correct, and received verbal authorization to proceed with the order and billing. The digital compliance materials were delivered to the verified email within 48 hours of the call.

  In the months following fulfillment, our accounts receivable team attempted to follow up by phone and email regarding the invoice. Despite repeated efforts, no response or dispute was received until the recent complaint.
  While the order was placed and fulfilled in good faith, credit memo CM56106778 has been issued in the amount of $218.70 to fully clear the account. No further action is required.

  Additionally, the business has been placed under full contact suppression. Email and phone outreach have been disabled immediately. Please note that mail suppression may require additional time to fully process due to preprinted materials already in circulation.

  WorkWise Compliance remains committed to ethical service and customer satisfaction. We appreciate the opportunity to review and resolve this matter.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding WorkWise Compliance, a company that has been contacting our business with repeated, unsolicited emails about a so-called Elite membership that we never signed up for, authorized, or agreed to.Despite multiple formal requests to be removed from their contact list and to delete any information associated with our organization, the emails have continued daily, falsely claiming that our membership is expiring and attempting to solicit payment. These emails are misleading and threatening in nature, often referencing financial penalties or compliance consequences tied to a fraudulent account.This has become a case of persistent harassment and possible consumer fraud. On November 19, 2024, they attempted to charge us $1,694.16 for a membership that was never agreed upon. I have no record of opting into their service, and I have repeatedly asked for all records to be deleted. They have ignored these requests.Their actions violate consumer protection standards and misuse our business information without consent. At this point, I am requesting that WorkWise Compliance be formally investigated, and that they immediately:Cease all contact with us Remove all stored data associated with our business Be held accountable for continued deceptive marketing and harassment

  Business Response

  Date: 07/11/2025

  Thank you for bringing this matter to our attention.

  We have completed a full review of the concerns raised in the complaint and have taken steps to ensure the issue is resolved as requested. The business associated with this complaint has been permanently removed from all future sales and marketing communications, including emails,phone calls, and mailings.

  All information provided by the complainant, along with any related data on file, has been submitted for full suppression. Please note that while email and phone suppression take effect immediately, mail suppression may require additional time due to ongoing print campaigns.

  If there are any additional business names, addresses, or phone numbers that should also be removed, we encourage you to contact our customer service team at ************** so we can update the suppression list accordingly.
  

  For transparency, weve attached document provides templates of the marketing emails the customer would have received. As shown, our communications include a clear Unsubscribe link and do not contain any threats or misleading statements. Our messaging follows standard email marketing guidelines.

  Regarding the order from 2024, on October 10th, our agent spoke with a representative from the business to complete the order for the compliance service. Product delivery was completed via ***, tracking number 1ZH92H260320926002. However, as stated, no payment was rendered as the customer disputed the order.

  We appreciate the opportunity to resolve this matter and confirm that no further contact will be made.

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I appreciate that the business claims to have removed us from all marketing lists. However, I am not fully satisfied with their response.

  
  We never agreed to or completed an order with this company, yet we were contacted repeatedly. Despite our attempts to return the unsolicited materials (items that were never opened) the business stated they do not accept returns and there was nothing they could do. These materials were sent without permission or consent.

  
  This company is attempting to sell workplace posters that are freely available from government sources. They cold-call businesses and send their products without any prior authorization. Their emails were also misleading and despite my responses on five separate occasions clarifying that we never signed up for their membership, they continued to send emails stating we had. Thats not just misleading, its false.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024, our organization ordered a work poster and mailed a check for $20.90. We received the poster as requested, but then I started getting emails and phone calls saying we have an outstanding bill for $298.12.When talking with a lady from customer service, we were informed that we signed up for extra material. We said no thank you, we don't want that, and this business has been harassing us over the last few months, telling us we can't just cancel the payment. Any attempt I make to tell the people on the phone that we want to cancel the payment is met with the same response: "you can't just cancel it." I didn't order anything for $298.12, and I can't get them to stop calling our business.

  Business Response

  Date: 07/07/2025

  Thank you for the opportunity to provide clarification regarding this matter.

  On December 11, 2024, our sales representative spoke with Mr. ****** ********, who confirmed his role as the authorized purchaser for the organization. During that call, the Compliance Assurance Subscription was reviewed, which includes:
  Laminated state and federal labor law posters
  Advisory posters covering OSHA, Equal Employment Opportunity (EEO), and Fair Labor Standards Act (FLSA) minimum wage
  Access to a digital Resource Library and 12 months of guaranteed compliance updates

  Mr. ******** agreed to proceed with the Compliance Assurance Package. The order total, including all applicable charges, was confirmed during the call. As no payment was submitted at that time, an invoice was issued to the account. The shipment included materials beyond a standard single-poster order, aligned with the scope of the subscription discussed.

  Several follow-up attempts were made by the Accounts Receivable team to resolve the outstanding balance. A cancellation request was later received; however, it was submitted beyond the 30-day return policy period. In response, the applicable return terms were provided, though efforts to proceed within those guidelines were not accepted.

  Despite the request falling outside the return window, a full credit has been issued as a goodwill resolution. The account now reflects a zero balance.

  The organizations contact information has also been removed from all future marketing communications, including phone, email, and mail. Please note that due to the timing of active campaigns, full suppression may take 68 weeks to complete. Any additional contact information requiring removal can be directed to our support team at **************.

  We appreciate the time taken to address this matter. Please dont hesitate to reach out with any further questions.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  AndrewF

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered labor law posters through the *************** of Labor. Subsequently, I received a call from WorkWise Compliance. During the call, I mentioned that I was interested in posters as I was just on the Labor website ordering them. However, I received the posters I had ordered directly from the Department of Labor in the mail.This sequence of events raised concerns, prompting me to research WorkWise Compliance. I discovered that they are not affiliated with the *****************************************. Moreover, their pricing seemed exorbitantcharging $400 to $500 for labor law posters that are typically available for around $15. Such a significant markup led me to question the legitimacy of their operations. I emailed back in February that we will not be spending that much money on signs after they sent the invoice.Given these factors, I chose not to proceed with any purchase from WorkWise Compliance. Despite this, they have now sent us to collections, which I find unjustified. Another concern is how does this company receive our information from that website and why are they scamming people out of money.

  Business Response

  Date: 07/07/2025

  Thank you for bringing this concern to our attention. We appreciate the opportunity to clarify the history of this order and address the matter accordingly.

  On February 4, 2025, an online order was submitted under the name ****** **** for two employee labor law posters through WorkWise Compliances independent online store. Its important to clarify that WorkWise Compliance is a private company that provides compliance-related products and services to businesses. While our offerings are designed to help employers meet labor posting requirements, we are not affiliated with the ************** of Labor or any government agency.

  On February 12, 2025, a WorkWise Compliance representative contacted Ms. **** to review the initial order and discuss labor law posting requirements for the business. During the call, it was noted that the company operates in two locations. Based on that information, the order was updated to include two complete compliance bundles, each supported by a one-year update subscription. Prior to shipping, a full breakdown of product costs, tax, shipping, and the total amount was provided, and approval was obtained to proceed with fulfillment.

  All materialsincluding the original posters and the updated compliance itemswere sent in a single shipment and subsequently received.

  In February, a request for clarification on pricing was received via email. Since then, the WorkWise Compliance team has attempted to follow up several times by phone, though those efforts were unsuccessful, with multiple voicemails left without response.

  To resolve the matter and as a gesture of good faith, full credit has been issued, clearing the balance associated with this account. The credit confirmation number is CM56106586.

  Additionally, the business's contact information has been removed from future marketing efforts, including mailings,phone calls, and emails. Due to the timing of ongoing campaigns, complete suppression from all systems may take 68 weeks. If there are additional locations or contact details that should also be excluded, our customer service team can be reached at ************** to ensure those are added.

  We appreciate the feedback and hope this resolution brings the matter to a close. Should there be any further questions,we are ready to assist.

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add just so the business is aware that we never received posters from you. Thank You!
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered labor law posters back in January with the belief that the total came to under $30. Our card was charged over $300. When we realized this scam we contacted our credit card company reporting the **** and they stopped payment. Since then Workwise Compliance has been contacting our office saying we need to pay this amount. This is a scam and we are happy to return all posters to stop these calls.

  Business Response

  Date: 06/13/2025

  Thank you for bringing this matter to our attention.

  We would like to provide clarification regarding the order. On January 10, 2025, our sales representative spoke directly with ***** *******, who identified herself as an authorized purchaser for the business. During that call, full product details and pricing were provided, and approval to release the order for shipment was confirmed prior to processing the shipment.

  Since that time, our accounts receivable team made attempts to contact the business to resolve the open balance. A response was not received until June 12, 2025, when a representative from the office contacted our customer service team. After listening to the dispute, a full credit was issued for the order despite it being over six months from the original purchase date. The account has been fully resolved, and credit confirmation (CM56106287) was provided to close the balance. No further action is required following the contact with our customer service team.

  Customer feedback is taken seriously, and the request to cease further contact has been honored. The business information has been submitted for permanent removal from call, email, and mailing lists.Please note that mail suppression may take 68 weeks to complete for mail due to ongoing campaign schedules. If there are additional phone numbers or addresses associated with the business that should be added to the suppression list, please contact our customer service department at ************** for assistance.

  We appreciate the time taken to address this matter. Should further questions arise, or additional assistance be needed, our team is available to help.

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 5/6/25 and 7/3/24.Workplace Compliance has contacted us three times in the last year. Their calls are intimidating and confusing. Lots of threats about not being in compliance with various government agencies (**** was the latest). I was told we would get an e-mail link to the necessary information, which we never received. Last year we never received the labor law poster we ordered. I was told this would be corrected. It never has been. As far as my experience is concerned this business is a scam and should be noted as such for all the world to see.

  Business Response

  Date: 06/10/2025

  We appreciate you reaching out with your concerns. Please allow us to provide clarification about the transactions involved:

  On May 2, 2025, our representative spoke with ******* *******,who identified himself as the Executive Director and confirmed he was authorized to make purchasing decisions on behalf of the organization. During this conversation, it was explained that the resources providedsuch as those included with the invoiceare designed to promote good faith compliance and support employers in meeting their workplace obligations. At no time did our agent threaten or indicate that purchasing these materials was mandatory.

  To provide further context, the products offered include:
  Workplace Violence Prevention Training: This interactive eLearning course, based on **** guidelines and DHS guidance, helps businesses prevent serious incidents and supports compliance under OSHAs General Duty Clause.
  Reasonable Accommodation eLearning Program: This course assists employers in meeting requirements under the Americans with Disabilities Act ***** and similar state/local laws by outlining steps for providing reasonable accommodations to qualified individuals with disabilities.
  
  Before processing the order, a third-party verification was completed to confirm authorization. The verification prompt clearly stated:
  To verify that you are authorized to make this purchase,and you understand that you are approving the shipment of this order, please press one. If you have questions before approving this purchase, please press two.
  The authorized party pressed option one,explicitly confirming both authorization and approval of the shipment.

  The digital products are delivered via email. Since it was reported that these materials were not received, we have issued a full credit and refund for the amount of $491.14, with the following confirmations:
  Credit Memo: CM56106232
  Refund Confirmation: ************

  We regret any inconvenience caused and appreciate the feedback, which has been shared with our management team to improve future communications.

  If there are further questions or additional assistance is needed, please do not hesitate to contact us. We appreciate the opportunity to address this matter.

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********

  Business Response

  Date: 04/20/2025

  Thank you for reaching out regarding the labor law posters that were delivered.

  After reviewing the recorded call from March 7, 2025, and the order details, wed like to provide the following clarification:
  - Authorized Purchaser: The call was conducted with the Executive Director, who confirmed she was the authorized purchaser for the business.

  - Order Review & Approval: During the call, the order detailsincluding employee count, number of posting locations, and compliance needswere reviewed and confirmed. The Executive Director approved the total cost of $353.85 for labor law compliance materials.

  - Pricing & Billing: The pricing was clearly stated, along with an option to pay by card or receive an invoice. There was an attempt to pay at the time of the call, but due to a technical issue with our automated system, the purchaser opted to be invoiced instead.

  - Product Overview: The materials included all required labor law compliance notices tailored to the businesss needs for the next 12 months, along with digital updates as changes occur.

  That said, we understand there may have been internal miscommunication regarding the order. In good faith and in line with our 30-day return policy, we have issued a full credit to clear the balance on the account. Credit Confirmation Number: CM56105087

  Please dont hesitate to reach out with any further questions. Were happy to assist with future compliance needs as they arise.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered which I thought (as advertised) a poster and the charged for more than was advertised. I received poster but I returned to sender when I later realized they were scammers. I immediately put a stop payment on my card. I had recently opened an eyeglass repair and delivery service. I have to go check a new business post office number to see if they sent the product they are billing me now for which is $209.00. I will return to sender if needed.

  Business Response

  Date: 04/07/2025

  Thank you for reaching out and sharing your concerns.

  We understand there was some confusion regarding your recent order. To clarify, Credit Memo CM56104618 has been issued to clear the outstanding balance on your account, and no further action or return is necessary.

  On January 24, 2025, our representative spoke with you regarding the online order for compliance materials. During that call, our sales representative introduced our digital compliance package, which includes an interactive tool hosted by our Digital Advisordesigned to help new business owners manage key legal risks. This is a digital product, delivered via access link to the email address confirmed with you. Our agent received your confirmation to proceed after providing the full order total.

  We understand that cost may be a concern, which is why a payment extension was also offered. It is never our intention to mislead anyone, and weve taken these steps to resolve the matter in good faith. We appreciate the opportunity to review and address your concern.

  If you have any further questions or need assistance, please dont hesitate to contact us.