Business Profile

Business Consultants

Federal Government Advisors, LLC

This business is NOT BBB Accredited.

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Complaints

Name: Federal Government Advisors, LLC
Address: 8180 Woodland Center Blvd, Tampa, FL, 33614-2418, USA
Telephone: (866) 443-4312

Customer Complaints Summary

33 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/13/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Federal Government Advisors, located in *****, *******. In 2024, I engaged their services for $8,000, for which they were supposed to secure government contracts relevant to my business and experience. Despite their knowledge of my qualifications, every opportunity they presented was unsuitable.However, I have yet to receive any value from their services. When I requested a refund, citing the salesperson's promise of repayment if no contract was won within a year, I was denied. Subsequent communications were slow, but after mentioning a class-action lawsuit and the Better Business Bureau, the CEO became involved. He promised personal attention to my case, which has not materialized, as he has not responded to my emails since I spoke to him.I have recorded phone calls in which the CEO may have admitted to criminal activity. I have sufficient evidence that the company is misrepresenting itself, as well as their clients in an attempt to engage in procurement fraud against government entities. I have retained legal counsel, and after pursuing this company in civil court, we will hand everything over to the applicable government authorities as well.I seek a full refund of the $8,000 paid and an additional $12,000 for legal expenses, etc. I am open to resolving this matter amicably but am prepared to pursue legal action if necessary.If you or someone you know has been harmed by business practices by this company, please let me know and we can include you in the class action. I can be reached at ****************.
Business Response
Date: 05/13/2025
We must respectfully but firmly reject Mr. ***** ******* request for a refund and his additional demand for $12,000 in legal expenses. Our records confirm that all contracted services were delivered in full and in accordance with the signed agreement, which clearly outlines the scope of our responsibilities and the inherent uncertainties associated with securing government contracts. At no point was the award of a government contract guaranteed, nor was any refund contingent upon such an outcome, this is clearly stated in both our agreement and our communications.
Mr. ***** enrolled in our Premium Package on December 12, 2024. He was fully onboarded and given access to Contract Smart, our proprietary platform designed to help clients identify relevant federal opportunities. We completed all included deliverables, including registrations with four major prime contractors (McKinsey, ********, *************************, and ****** as well as the creation of a federal landing page (**********************************) and a professionally design capability Statement.
We also completed his FEMA Liaison profile and shared approximately 20 targeted contract opportunities aligned with his business. Additionally, he received support for bid proposal preparation as outlined in our agreement. These actions represent a complete and Good faith fulfillment os our contractual obligations.
To clarify, our services do not include guarantees of contract awards. What guarantee is support during the bidding process, which was provided. Our refund policy applies only in instances where no work was completed, which is not the case here. Therefore, Mr. ***** is not eligible for a refund under our policy, and we will not provide one for services already delivered.
We strongly reject the accusations of misrepresentation, procurement fraud, or criminal behavior. These claims are entirely without merit and are defamatory. Our CEO has no criminal record, and any statements or implications suggesting otherwise are categorically false. We are confident that of our business practices meet legal and ethical standards.
We remain committed to transparency and professionalism. While we are open to appropiate legal resolution, we will not be coerced or mischaracterized through threats or misinformation.
Customer Answer
Date: 05/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please redact all information about the complaint and the resolution.

Sincerely,

***** *****
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/5/2025 I agreed to pay ******* for *** Certification and Premium Solicitation Sourcing *******. I received the *** assistance service but did not receive the Preminum Sourcing I contacted the company multiple time and spoke twice to a ******** who indicated he would be taking the matter under his wing and he too failed to deliver I'm asked for a refund/cancelation from the company in both email first request 3/3/25 and verbal multiple times and has been told on one event that the accounting department would review never heard from them. On 3/7 the company sent a random irrelevant opportunity just to say they attempted and I informed that person the service was requested cancelled and refund on 3/3. On 3/21/25 I submitted a ****** review to again say that I was dissatisfied and wanted a refund I was called by ******** who asked me to remove the negative review and to give him a chance to fix the communication and lack of performance from his team members that he himself understood their incompetence specifically saying that he realized that salesperson ******** A sold me a bag dreams. So in good faith I removed the post. Still no performance or service received. 4/4 I sent a email to Mr. ****** at 8AM I again asked for a refund because I'm done chasing this company they taken my money and half delivered. He forwarded to an ****** who replied all on the thread and said " Hey brother Im not calling this person. Their agreement ends in a few days.." He called me to once again at the prearranged time 12:19 PM to say that he could extend a contract and give me the service I paid for and promised to be more hands on he requested I send him and email explaining what services my company provides he even suggested I send him weekly touchpoint emails which I did him one at 12:45pm 4/4 and as of today 4/10 I haven't heard back. At this point the year contract is over which was a waste of 8k in itself. I want my refund of $2995. I DO NOT want another phone call.
Business Response
Date: 04/14/2025
We respectfully reject this complaint.
***** Sims ***** enrolled with us on April 18th, 2024 under the premium Package with a **** certification. Following enrollment, we conducted a full onboarding session, during which teh client was provided with training and access to Contract Smart,our propietary platform designed to help client effectively search for federal contracting opportunities and utilize various other tools.
As pasrt of our commitment , we assisted the client in submitting all required documentation for the **** certification. Additionally, we developed and delivered key marketing materials, including a federla landing page (*************************************) and a capability statement.
We also completed the client's FEMA Liaison profile and supported them with registrations registrations for four prime contractors of their choice (Science Applications *************************, ****************************************, ****************************, ********************)
Our team created and submitted multiple proposals on the client's behalf. We want to clarify that while we do not guarantee contract awards, we do guarantee professional support in developing and submitting proposals, a distinction that is clearly stated in our service agreement.
Beyond that, we succesfully launched four *************** campaigns for the client. After receiving the full scope of services under the Premium Package, the client chose to upgrade to the Premium Plus Package and pursue an MBE certification. they were provided with a new onboarding session specific to that certification, and we communicated all documentation requirements accorddingly.
Upon the upgrade, our sourcing team began sending weekly federal contract opportunities, depending on what was available at the time. This is a standard part of the package, and expectations for delivery are clearly outlined during onboarding.
Given the amount of work compoleted we find it unfair and inaccurate for the client to label our company as a scam. we have fulfilled every commitment outlined in their selected packages. If the client had expectations beyond what was agreed upon, particularly regarding spurcing, those could have been discussed and addressed through proper communication.
We stand by the quality and integrity of the work completed for this client.
Customer Answer
Date: 04/15/2025

Complaint: 23189906

I am rejecting this response because: I'm not asking for a refund from services from 4/24 (8k) I already counted that as a lost I'm referring to the $2995 paid in 2/2025 that was STOLEN because you DID NOT provide any UPGRADE premium sourcing services. It is 4/15/25 and your team has done NOTHING

Sincerely,

***** ****-*****
Business Response
Date: 04/16/2025
As previously mentioned, the client originally signed up on April 18, 2024, which means the contract is set to expire on the same date this year. Although the client decided to upgrade their package in February, the upgrade does not extend the original contract term. The service is still provided through the initial expiration date, which is just a few days away.
According to our refund policy, the client is not eligible for a refund at this time. A full refund can only be requested within 48 hours of the payment being processed. That timeframe has long passed.
Customer Answer
Date: 04/17/2025

Complaint: 23189906

I am rejecting this response because: ************ did not provide the service of premium sourcing you didn't even communicate. You owe me a refund for $2995 FOR SERVICES PAID FOR ON 2/5/2025 for SERVICES NOT RENDERED. In other words you scammed me for $2995 for a service you either can not or did not provide that money is due back.

Sincerely,

***** ****-*****
Business Response
Date: 04/25/2025
**** please see below with robins response

---------- Forwarded message ---------
From: ****** ******** <****************************************************************************************************************************************************************************************************>
Date: Tue, Apr 22, 2025 at 2:36 PM
Subject: Fwd: Contract Opportunity - Managed ******************************* RFP
To: ******* ******* <**************************************************************************************************************************************************************************************************>

Kind Regards,
****** ********

"Email Response Policy: Our standard business hours are Monday through Friday, 9:30 AM 5:30 PM ET, excluding weekends and holidays. Emails will typically be responded to within ***** hours. If your matter is urgent, please indicate so in the subject line."

Confidentiality Notice: This email, including any attachments, is intended solely for the use of the recipient(s) named above and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender immediately and destroy all copies of the original message. Thank you for your cooperation.

---------- Forwarded message ---------
From: ***** ****-***** <*******************************************************************************************************************************>
Date: Tue, Apr 22, 2025 at 14:33
Subject: Re: Contract Opportunity - Managed ******************************* RFP
To: ****** ******** <****************************************************************************************************************************************************************************************************>

Hi ******,

Thanks for sending this over. I've reviewed the opportunity and have a few initial thoughts and questions:

* **Compliance Experience:** We currently don't have in-house experience with SOC 2, HIPAA, and GDPR compliance. This would likely require a teaming partner.
* **Certifications:** Similarly, we would need a teaming partner to meet the certification requirements for CISSP, Azure Admin, PMP, ITIL, and M365 Admin.
* **Florida Registration:** Could you clarify the requirements for being "registered to do business in *******?" We are currently registered in ********
* **Company Size:** Given that the proposal favors medium to large IT fir*** we would likely need to bring on teaming partners or subcontractors to increase our competitiveness.

Please let me know your thoughts.

Thanks,
*****

On Tue, Apr 22, 2025 at 2:21 PM ****** ******** <****************************************************************************************************************************************************************************************************> wrote:
*****,

Please review this opportunity below. If you would like us to start working on it, let me know and I will send it over to your bid team.

Managed ******************************* proposal for the **************************** (FDOC):
**************.*************************************************search/bids/detail/12281
1. Pre-Solicitation Details
Pre-Solicitation Meeting Scheduled? No
Date & Time: Not Applicable
Location & Meeting Details: No meeting scheduled
2. Understanding the Scope and Objectives
Scope of Work
The scope includes co-managed enterprise IT services excluding endpoint management. Key tasks:
Infrastructure & cloud services management
Security operations & incident response
Backup/disaster recovery
ITSM integration & support
Governance, compliance, and vendor/licensing oversight
Annual penetration testing, CMDB audits, risk/compliance reviews
Objectives
Ensure secure, reliable, and scalable IT infrastructure
Enhance co-management with FDOC
Provide strategic planning, reporting, and continuous service improvement
Critical Deliverables or Milestones
24/7 IT support
Monthly service reports and review meetings
Annual compliance testing and reporting
SLA adherence across all services
3. Timeline and Deadlines
Project Duration: 3 years
Optional Extensions: Up to 3 additional renewal years
Bid Submission Deadline: May 5, 2025, 2:00 PM EDT
Contract Start Date: July 1, 2025
End Date: June 30, 2028 (initial), through June 30, 2031 (with renewals)
4. Personnel and Resources
Roles and Personnel Needed
Project Manager
IT Infrastructure Engineers
Cloud Administrators
Security Analysts (CISSP, ITIL-certified)
Support Desk Technicians (Non-endpoint focused)
Hourly Rates and Annual Costs
Included in Price Sheet template (Attachment G)
Additional Expertise Needed
********* Azure
Power Platform and Synapse
Identity and ***************** (IAM)
5. Licensing and Certifications
Mandatory Licenses and Certifications
SOC 2, HIPAA, GDPR compliance experience
Certifications: CISSP, Azure Admin, PMP, ITIL, M365 Admin
Compliance Regulations
Must adhere to Florida public procurement laws and security regulations
Local/State Licenses
Must be registered to do business in ******* before contract execution
6. Geographic Requirements
Local Office Requirement: No explicit requirement
Distance from Project Site: Not specified
7. Key Personnel
Experience Requirements
Demonstrated success in co-managed environments
Minimum 5 years managing government/enterprise IT operations
Client Personnel Qualifications
Must have adequate internal endpoint management team (not included in vendor scope)
8. Financial and Operational Capacity
Operational Needs
ITSM tool setup and management
Access to ********* support and vendor escalation
Secure cloud and network infrastructure
24x7 monitoring systems
Financial Capacity
Must confirm through **************** Attestation (Attachment A) that operations are profitable and sustainable
9. Risk & Compliance Red Flags
Disqualification Risks
Being listed on Floridas convicted, suspended, or discriminatory vendor lists
Inability to fulfill disclosure or financial attestation forms properly
Compliance Check
Public Entity Crimes Statement required
Compliance with GDPR, SOC 2, HIPAA standards
10. Competitive Analysis
What Type of Businesses Usually Win?
Vendors with strong experience in co-managed environments and state agency IT support
Medium to large IT firms with robust ********* cloud portfolios
Competitive Edge Assessment
Highlight expertise in Azure, Power Platform, and co-managed IT environments
Showcase ITSM maturity, transparent reporting, and proactive support methodology
11. Profitability & Financial Feasibility
Required Investment
Staffing costs
Licensing and tool subscriptions
Annual security and compliance assessments
Expected Return vs. Costs
Potential 6-year term offers stable income
Annual renewal options add long-term profitability
Government Payment Schedule
Monthly service invoices, payment within 40 days per Florida Statutes
Highlights and Recommendations
Scope and Deliverables
Core services include infrastructure, cloud, security, and ITSM support
Excludes endpoint management but coordinates closely with internal teams
Critical Deadlines
Bid due: May 5, 2025
Start date: July 1, 2025
Key Personnel
Technical engineers, cloud admins, and security/compliance leads with relevant certifications
Compliance
Full suite of attestation documents required, including ****************************** Attestation, and Conflict of Interest disclosures
Financial and Operational Readiness
Must ensure financial soundness and operational maturity, backed by a qualified team and tools

--
Kind Regards,
****** ********

"Email Response Policy: Our standard business hours are Monday through Friday, 9:30 AM 5:30 PM ET, excluding weekends and holidays. Emails will typically be responded to within ***** hours. If your matter is urgent, please indicate so in the subject line."

Confidentiality Notice: This email, including any attachments, is intended solely for the use of the recipient(s) named above and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender immediately and destroy all copies of the original message. Thank you for your cooperation.

--

All the Best,
***** ****-*****
*******************************************************************************************************************************
************
************
In the news!
****** ********<**********************************************************************************************************************>
Apr 22, 2025, 3:29 PM (3 days ago)
tome,*******
****,

Regarding ***** ****-*****

I am going to set up a meeting with her this week if her schedule permits, to not only further answer her questions but identify pipeline opportunities. I would like to get her back on track and submit for an opportunity as quickly as possible!

---------- Forwarded message ---------
--

All the Best,
***** ****-*****
*******************************************************************************************************************************
************
************
In the news!

--
Kind Regards,
****** ********

"Email Response Policy: Our standard business hours are Monday through Friday, 9:30 AM 5:30 PM ET, excluding weekends and holidays. Emails will typically be responded to within ***** hours. If your matter is urgent, please indicate so in the subject line."

Confidentiality Notice: This email, including any attachments, is intended solely for the use of the recipient(s) named above and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender immediately and destroy all copies of the original message. Thank you for your cooperation.
Business Response
Date: 04/25/2025
As part of our commitment, we assisted the client in submitting all required documentation for the **** certification. In addition, we developed and delivered key marketing materials, including a federal landing page (*************************************) and a capability statement.

We also completed the clients ************ profile and supported registrations with four prime contractors of the clients choosing: Science Applications *************************, ****************************************, ****************************, ********************

Our team created and submitted multiple federal proposals on the clients behalf. While we do not guarantee contract awards, we do guarantee professional support in the development and submission of proposalsa distinction clearly stated in our service agreement.

Additionally, we successfully launched four *************** campaigns for the client. After receiving the full scope of services included in the Premium Package, the client chose to upgrade to the Premium Plus Package and pursue MBE certification. Upon upgrade, we conducted a new onboarding session tailored to that certification and outlined the documentation requirements accordingly.

Following the upgrade, our sourcing team began sending weekly federal contract opportunities based on availability, in line with the expectations set during onboarding.

Please refer to the attached documents as evidence of all the services rendered.

Best regards,
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings; To anyone who may be interested, I'll be as brief as possible. We can then schedule a ********** name is ****** *********, and I own a transportation company. I paid *************************************, federal government advisor (FGA), $6,995 for a service that wasn't provided. As you already know, and as evidenced here on your platform, the countless times this company and ******* have been reported, we join those who have been scammed. We have a big question: how is it possible that these scammers continue to operate a business that deals with matters as serious as our government, and which has been reported on countless occasions and has a -D rating. We await your response to continue with the next step in this matter. Thank you.
Customer Answer
Date: 04/14/2025

Better Business Bureau:

Hi, To whom it may concern,

Regarding this complaint I would like to make it known that the CEO of Federal Government Advisor, ******* *******, contacted me and we have reached a mutual agreement whereby I would like to retract the complaint and update my reviews. What would be the next steps? Thank you.
Initial Complaint
Date:04/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business keeps calling and harrassing me, ive advised them to stop contacting me and remove my number from their call list over a year ago yet they keep calling. Today a guy called from ********** and I told him to please remove my number and he hung up on me. Upon me calling back he hung up on me, so I called again and he continued to hang up on me, and then he decided to start calling me back to back to back over 5x until I blocked him
Business Response
Date: 04/03/2025
We sincerely apologize for any inconvenience this may have caused. However we would like to clarify that the phone numbers we use for outreach are publicly available through **********, which is a government database used for federal contracting. We obtain contact information from this publicly accesible database to reach businesses for legitimate purposes. When a business registers in ***, they are prompted with the option to "include in public search", as shown in the attachment. We believe the misunderstanding may stem from the fact that this person's number is registered in **********.
If they are not interested in received any type of calls, we recommend deselcting the relevent option. This will stop all calls moving forward.
Thank you for your understanding.
Customer Answer
Date: 04/03/2025

Complaint: 23150477

I am rejecting this response because:
There was NO reason for this gentleman to HARASS me and call me 5x. I advised you all to REMOVE my number from your list more than a year ago, if you continue to harass me I will take legal action I have already submitted a formal complaint to the FTC.

Sincerely,

****** *****
Business Response
Date: 04/07/2025
As previously mentioned, the phone numbers used for outreach are obtained from **********, a public database for federal contracting purposes. We believe the issue stems from the number being registered there.
To avoid further misunderstandings, we have immediately removed the number from our outreach list, and no further contact will be made. We also recommend that they adjust their ********** preferences to prevent future outreach.
regarding the mention of harrassment, as shown in the screeshot shared by *** *****, there are four "Outgoung calls" listed. This indicates that the multiple calls were initiated by *** ***** to us. Additionally, there is no significant time gap between these calls, which led our sales representative to assume they were intended to angage, prompting multiple follow up calls.

We hope this is helpful, thank you for your attention to this matter.
Customer Answer
Date: 04/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a premium contracting service with this agency. The promised the following services: Contract smart Contracting opportunities nationwide Capability statement design/development ********************************************* profile 4 IEO campaigns 4 Prime contractor registrations **** liaison profile Quarterly forecasting review Bid *********************************************** Team partnering opportunities Assigned administrative specialist I did not receive those services. I was told by the president that shortly after I came to them they had fired the sales person that serviced me. They neglected to assign another person to me so I did not have a specialist, the marketing campaigns did not happen as sold, the proposals were messy, sloppy and they even missed some of them. The president asked me to give them a chance to do better and he understood if I wanted a refund if they didn't. I have them a couple more months and they continued to fail in their commitments. I then began to communicate with an account specialist who told me my account went under review and that they were going to give me a partial refund. I know have over 20 emails unanswered by them. They have not delivered and they have not given me a refund.
Business Response
Date: 01/24/2025
We reject this complaint. Upon reviewing this case, we would like to clarify the services that were provided.
Ms. **** signed up with us on February 9th, 2024, and as part of that package we provided an onboarding meeting, as well as the necessary training and credentials for our platform Contract Smart. We also completed the marketing materials, including the ********************************************* profile (******************************************) and capability statement. Furthermore, a webinar was held where we explained how the four prime contractors registrations work, she selected and successfully we registered her business with those contractors.
Additionally, we successfully registered her business on ****, and after the approval on the marketing materials, we began working on the *** marketing campaigns. We also assisted her in regaining access to her *** account and helped with multiple bids, as outlined in our agreement.
Regarding the bid consultation and proposal development, we have consistently provided the help as promised. Please note that, as per our agreement, while we assist with proposal writing, we do not guarantee winning contracts. We also responded to any requets that were made, including her request for a refresher on Contract Smart training, which we promptly provided.
We acknowledge her concerns about comunication and assure you that we strive to mantain timely responses.If there were instances where emails were missed, we sincerely apologize for any inconvinience caused. however, we believe the services agreed upon were delivered as per our contract.
Initial Complaint
Date:01/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/14/24 *********************** signed a contract with Federal Government Advisors in the amount of $6,995.00.They did not do any work, we did a training for their Smart site, we never received access to the site, they never created our company profile or that we could see. We did not have access to the site.We spoke with ******* several times; he loves new business but has no wants to keep business. ******* threw his employees under the bus, blaming them for the lack of No work, yet he did nothing except take our ******** has been a quarter of a year, and we are out the money, no access and no bids, calls or emails on potential contracts.
Customer Answer
Date: 02/03/2025

Complaint: 22811691

I am rejecting this response because:
The Federal Government Advisors has reached out and have offered $4,500 to be paid back to us by March.

I do not want to close the case until the owners have receive this money. The reason **** ******** the owner has accepted this offer is to be able to move forward and to only do business with businesses with good faith and in good faith. Unfortunately, this is not the case with this business.

Sincerely,

**** *********
Business Response
Date: 02/12/2025
**** ********* and **** ******** signed up for our services on October 14, 2024. as part of their onboarding process, they were given access to Contract Smart, a software platform we provide to help clients narrow down their search for contracts. They also received a training session to ensure they could effectively use the platform. Additionally, they had a meeting with our bid team, where we explained the process in detail to set accurate expectations.
We completed the marketing materials for them, including the federal landing page (**************************************), the capability statement, and the **** liaison profile. While we delivered these services, we acknowledge that there were some shortcomings in meeting their expectations. As a gesture of goodwill, we approved a partial refund of $4,500 and sent them a refund agreement, which you can see attached.
The refund agreement specifies that the refund will be issued by March 28, 2025. Unfortunately, we are unable to process the refund sooner due to internal accounting procedures. These procedures are in place to ensure accuracy and compliance, and while they take time, they are not a reflection of the client's situation.
We value our clients and strive to provide the best possible service. We apologize for any inconvenience caused and appreciate their understanding as we work to resolve this matter.
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a package for $6,645.25, on 7/2024, in favor of FGA Powered by ***************. I requested a full refund due to their failure to fulfill significant aspects of their agreement with **** signed up for their premium package, which included proposal submission support, Intelligent Email Outreach (IEO), FEMA registration, and access to ************************* However, the following issues occurred:Proposal Submission Failure: Despite selecting the premium package, no proposal submissions were completed, which violates Section 1(d) of their agreement.Incomplete IEO Campaign: Per their agreement, I should have received a spreadsheet detailing contact information for all procurement officers contacted. This was never delivered.Unusable Marketing Materials: The capability statement and landing page provided did not meet the agreed-upon standard. Although I raised concerns, their attempts to revise them did not meet my ************* ************************* The platforms resources were inadequate and did not align with the promised level of support.**** Registration Issue: I received notification that my business is not registered with ****, contrary to the assurances provided during onboarding.When I initially raised these concerns, my refund request was denied. Following my decision to dispute the charge through my bank, the company informed me they would cease all work on my account, effectively leaving my payment unreciprocated with services.Given these failures, I believe I have a valid claim under your dispute resolution policies. I sent the bank supporting documentation, including the agreement, correspondence, and evidence of incomplete services.
Business Response
Date: 01/08/2025
After a thorough review of this case,we would like to address and clarify our position on the points raised. Ojuly 10th, 2024, ******* purchased our premium package for $6,645.25, which included a range of services aimed at supporting her business in government contracting. In exchange for this payment, a variety of services were completed in full accordance with the terms outlined in the agreement.
******* w granted full access to our Contract Smart platform, along with the necessary training to navigate and utilize it effectively. She also participated *** comprehensive meeting with our bid team, where we discussed the focus of her business and identified the types of contracts she was interested in pursuing. Furthermore, as part of the package, we successfully created both a federal landing page (************************************************) and a capability statement, which were revised multiple times based on her feedback. Additionally, we successfully completed the list of prime comtractors, from which she was asked to select four for further registration. Lastly, we initiated one of the four scheduled *** campaigns, which is conducted in a two month cycle, and the process was paused after ******* requested a refund and initiated a chargeback.
Addressing the specific concerns raised, the proposal submission support was included in the package; however, due to eligibility requirements, this service could not proceed as initially anticipated. These eligibility conditions were clearly explained to ******* during the onboarding process. Regarding the *** campaign, while one campaign was iniated, the process was paused after ********* refund request.
With respect to the marketing materials, both the federal landing page and the capability statement were created as per the agreement. We were surprisedto hear that these materials did not meet ********* expectations, as she had previosly expressed satisfaction with them after multiple revisions, which is documented in the attached emails. In terms of the ************************* both the platform and training were provided as agreed, and the resources available aligned with the support outlined in the package.
On the matter of **** registration, ********* business was indeed registered as agree. If there were any discrepancies, it may be due to issues within ****'s database. However, we ensured that the registration was completed, as evidenced in the emails attachad, and we promotly notified her upon completion.
Lastly, Regarding the chargeback taht was initiated, we would like to clarify that once a chargeback is filed, all work on the account is paused, in strict accordance with the terms and conditions of our agreement. This process was clearly outlined when ******* signed up for the services.
Customer Answer
Date: 01/14/2025

Complaint: 22777026

I am rejecting this response because:
Thank you for providing me with the merchants response regarding my dispute. While the merchant claims to have fulfilled their obligations, I must respectfully contest their assertions, as the services rendered were incomplete and fell short of the agreements terms.
Incomplete Proposal Submission Support: While the merchant stated that eligibility requirements prevented proposal submissions, these conditions were not disclosed during onboarding, leaving me unable to benefit from this key feature.
Unfinished Intelligent Email Outreach (IEO): Although one IEO campaign was initiated, I did not receive the promised spreadsheet with contact information for procurement officers, which constitutes a significant part of the deliverable.
Marketing Materials: While revisions were made to the capability statement and landing page, they were inadequate for my needs. My dissatisfaction was communicated, and the revisions failed to meet the professional standard promised.
**** Registration: Despite the merchants claims, I received notification that my business is not registered with ****, contradicting their assurances. This discrepancy impacts my ability to engage in government contracting effectively.
Contract Smart Platform: While access was granted, the platforms resources were limited and failed to align with the robust support outlined in the package.
Additionally, their decision to cease work on my account following my refund request leaves me without the remaining services, effectively nullifying the value of my payment.
I believe I have provided sufficient evidence to substantiate my claim of incomplete and substandard services.Thank you for your time and attention.
Sincerely,

******* G
Business Response
Date: 01/16/2025
We respectfully reject this complaint and would like to address the points raised in detail.
Regarding the Proposal Submission support, while it's true that eligibility requirements were a factor in preventing the proposal submissions from proceeding, this limitation was clearly communicated during the onboarding process. We made every effort to explain the eligibility conditions that must be met before the proposals could be submitted. We regret that this aspect of the service could not be fulfilled as initially anticipated, but the situation was outside of our control, and we ensured transparency in our communications about this matter.
Regarding the Intelligent Email Outreach (***), we did initiate one *** campaign as part of the package. It's important to note that the process of the *** campaigns is cyclical, occurring over a two month period. We were not able to start the *** sooner since we needed the approval on the marketing materials first, then the full scope of the campaign was paused upon the initiation of the refund request and chargeback. The contact information of the procurement officers, a critical element of the ***, was only part of the fulll process, which was in progress at the time of the request. Unfortunately the campaign could not be completed due to the circumstances surrounding the chargeback.
Regarding the Marketing materials, the federal landing page and capability statement were created and revised multiple times per ********* feedback. Once again we were surprised by the dissatisfaction she mentions, as we documented her positive responses to the revisions in the emails we exchanged. We are commited to deliver high quality work, and she had seem that she was okay at the time with what was delivered.
On the matter of FEMA registration, we can confirm that her business was successfully registered with **** as agreed upon. If she received conflicted informationn, this could be due to a delay or an error within ****'s database. We notified her promptly upon the completion of the registration, and we are more than willing to provide documentation confirming that the registration was processed correctly.
Regarding the Contract Smart platform, we granted full access to the platform and provided training to help her utilize it's resources. We understand that it may not have fully met her expectations, but the resources provided were consistent with the service package agreed upon. We are commited to providing clients with the tools and training to maximize the value of our services.
Lastly, with respect to the chargeback and ceased work, as per our agreement, once a chargeback is initiated, we are required to pause all work. This policy was clearly outlined during the onboarding process and was enforced in her case. While we understand the dissatisfactions with the outcome, the suspension of the services was in accordance with the terms and conditions agreed upon at the time of signing the contract. These terms were fully disclosed and agreed to when she enrolled in our services. Not reading or being unaware of these terms does not exempt her from the obligations outlined in the contract. The terms and conditions are binding and apply equally to both parties.
We stand by the services rendered and believe that the work completed was consistent with the terms outlined in the agreement. We made every effort to address her needs and concerns, and we regret that she felt that the services did not meet her expectations. However, given the circumstances and the work already performed, we are unable to fulfill the refund request.
Thank you for your time and attention to this matter.
Initial Complaint
Date:12/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found FGA online and called them back in December of 2023 I talked with an advisor named **** who solid me a dream After paying 7k I did not hear from **** anymore. I was promised that I would get help with government contracts that was never fulfilled I was promised that I would be signed up for **** that was never fulfilled I was promised a landing page that is not correctly done I was promised a lot of things and 12 months later I have not received not one government contract I've sent over numerous emails no one has returned my emails or phone calls and **** is nowhere to be found. Um I emailed them about a possible contract they emailed me back and tell me why it wouldn't be a good fit for me I have requested a refund several months now and I was told that I could not receive a refund $7000 is a lot of money to give to someone to invest in a business and not get any return off of it. Will you try to contact them no one gives you a call back I've tried to contact ******* who I have been in email contact which she no longer works for the company I've talked to ****** he has not responded to any of my emails my landing page is still not fixed and when I contacted fema I was told that I was not registered with them in their database. I paid $7000 up front before any services was even rendered that's how much faith that I had in FGA I would like a full refund.
Business Response
Date: 12/26/2024
After reviewing the account and the records of the customer's engagement with us, we must clarify a few points regarding their experience.
The customer signed up for our services in December 2023 and since then, we have made every effort to fulfill the promises made during their consultation. the $6,995 payment covered a comprensive package that included several services, which were delivered, such as the cretion of the Federal Landing page (*************************************************), the capability statement and the **** registration. While we understand that the landing page may not have met their expectations, our team has been acively involved in revisions and assistance when requested.
In addition to these services, the customer was provided with training and credentials for Contract Smart, the software that helps narrow down opportunities according to their offerings. Thay also participated in the WEBINAR meeting, where we explained how the four prime contractors work. We provided a list of prime contractors for them to choose from, and we succeccfully completed their registration. Most importantly, the custom er received assistce from our bid team.
Our team has worked diligently to address the customer's inquiries, and our communication records show that we responded to emails and calls within teh scope of our commitment. As evidenced by the attached emails, we did not receive any responses from the customer after multiple attempts to assist with opportunities.
Regarding the request for a refund our policy clearly outlines specific conditions under which refunds can be processed. Unfortunately, based on the terms agreed upon at the time of enrollment, we are unable to provide a refund at this stage.
While we regret that the customer's experience did not meet their expectations, we have followed our protocols and are unable to approve a refund outside of the outlined conditions. If further evidence is required or if the cutomer would like to discuss the specifics of this case, please feel free to reach out directly, and we would be happy to further assist.
Customer Answer
Date: 12/27/2024

Complaint: 22716225

I am rejecting this response because: I have contacted **** and female told me there is no such registration. My landing page also does not reflect the correct information and as I previously stated, I have not spoken to anyone through email or phone when you call it goes to voicemail and no one ever calls you back. I will be obtain a lawyer to get a refund.

Sincerely,

******* ********
Business Response
Date: 12/27/2024
We reject this complaint. Regarding the **** registration, we have confirmed the registration was completed on our end, so any discrepancies in FEMA's database are beyond our control.
When we sent the link to the federal landing page the customer didn't communicate any changes they wanted to make, therefore we just leave it the way it was presented the first time, we always ensure that all changes needed get completed based on the feedback provided and our team is always willing to assist with any adjustments to ensure it meets the clients needs.
As for the claim of not being contacted, our records show ultiple attemps to reach you via both phone and email. Unfortunately we did not receive a response to these communications. We apologize for any inconvenience caused, but we want to assure you that we did our part in trying to resolve the situation.
And as mention before our policy clearly outlines the conditions under which refunds can be processed. As these conditions have not been met, we are unable to approve a refund at this time.
Customer Answer
Date: 12/28/2024

Complaint: 22716225

I am rejecting this response because this company clearly does not uphold its standards, morals, or the promises it makes to its customers. They deceive individuals like myself, and if you believe they are acting in your best interests after receiving your payment, you will not receive any further communication from them. I have attempted to contact them on numerous occasions regarding a refund, but they have consistently failed to respond to phone calls or emails. Upon receiving your information, they register you with **********, a service that is not worth $7,000. After signing up with this company, they promised to assist you in obtaining government contracts, but I have not received any assistance in securing any government contracts since joining their program. They have consistently provided false information to me, and I demand a refund. I intend to file a complaint with the Federal **************** (***) and inform local news outlets about this fraudulent company. I will also file complaints with any other relevant bureaus and retain legal counsel to pursue a recovery of my $7,000. I do not accept their response.

Sincerely,

******* ********
Customer Answer
Date: 12/28/2024

Complaint: 22716225

I am rejecting this response because this company clearly does not uphold its standards, morals, or the promises it makes to its customers. They deceive individuals like myself, and if you believe they are acting in your best interests after receiving your payment, you will not receive any further communication from them. I have attempted to contact them on numerous occasions regarding a refund, but they have consistently failed to respond to phone calls or emails. Upon receiving your information, they register you with **********, a service that is not worth $7,000. After signing up with this company, they promised to assist you in obtaining government contracts, but I have not received any assistance in securing any government contracts since joining their program. They have consistently provided false information to me, and I demand a refund. I intend to file a complaint with the Federal **************** (***) and inform local news outlets about this fraudulent company. I will also file complaints with any other relevant bureaus and retain legal counsel to pursue a recovery of my $7,000. I do not accept their response.

Sincerely,

******* ********
Customer Answer
Date: 12/28/2024

Complaint: 22716225

I am rejecting this response because this company clearly does not uphold its standards, morals, or the promises it makes to its customers. They deceive individuals like myself, and if you believe they are acting in your best interests after receiving your payment, you will not receive any further communication from them. I have attempted to contact them on numerous occasions regarding a refund, but they have consistently failed to respond to phone calls or emails. Upon receiving your information, they register you with **********, a service that is not worth $7,000. After signing up with this company, they promised to assist you in obtaining government contracts, but I have not received any assistance in securing any government contracts since joining their program. They have consistently provided false information to me, and I demand a refund. I intend to file a complaint with the Federal **************** (***) and inform local news outlets about this fraudulent company. I will also file complaints with any other relevant bureaus and retain legal counsel to pursue a recovery of my $7,000. I do not accept their response.

Sincerely,

******* ********
Customer Answer
Date: 12/28/2024

Complaint: 22716225

I am rejecting this response because this company clearly does not uphold its standards, morals, or the promises it makes to its customers. They deceive individuals like myself, and if you believe they are acting in your best interests after receiving your payment, you will not receive any further communication from them. I have attempted to contact them on numerous occasions regarding a refund, but they have consistently failed to respond to phone calls or emails. Upon receiving your information, they register you with **********, a service that is not worth $7,000. After signing up with this company, they promised to assist you in obtaining government contracts, but I have not received any assistance in securing any government contracts since joining their program. They have consistently provided false information to me, and I demand a refund. I intend to file a complaint with the Federal **************** (***) and inform local news outlets about this fraudulent company. I will also file complaints with any other relevant bureaus and retain legal counsel to pursue a recovery of my $7,000. I do not accept their response.

Sincerely,

******* ********
Customer Answer
Date: 12/28/2024

Complaint: 22716225

I am rejecting this response because this company clearly does not uphold its standards, morals, or the promises it makes to its customers. They deceive individuals like myself, and if you believe they are acting in your best interests after receiving your payment, you will not receive any further communication from them. I have attempted to contact them on numerous occasions regarding a refund, but they have consistently failed to respond to phone calls or emails. Upon receiving your information, they register you with **********, a service that is not worth $7,000. After signing up with this company, they promised to assist you in obtaining government contracts, but I have not received any assistance in securing any government contracts since joining their program. They have consistently provided false information to me, and I demand a refund. I intend to file a complaint with the Federal **************** (***) and inform local news outlets about this fraudulent company. I will also file complaints with any other relevant bureaus and retain legal counsel to pursue a recovery of my $7,000. I do not accept their response.

Sincerely,

******* ********
Customer Answer
Date: 12/28/2024

Complaint: 22716225

I am rejecting this response because this company clearly does not uphold its standards, morals, or the promises it makes to its customers. They deceive individuals like myself, and if you believe they are acting in your best interests after receiving your payment, you will not receive any further communication from them. I have attempted to contact them on numerous occasions regarding a refund, but they have consistently failed to respond to phone calls or emails. Upon receiving your information, they register you with **********, a service that is not worth $7,000. After signing up with this company, they promised to assist you in obtaining government contracts, but I have not received any assistance in securing any government contracts since joining their program. They have consistently provided false information to me, and I demand a refund. I intend to file a complaint with the Federal **************** (***) and inform local news outlets about this fraudulent company. I will also file complaints with any other relevant bureaus and retain legal counsel to pursue a recovery of my $7,000. I do not accept their response.

Sincerely,

******* ********
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this past summer I used this "company" for government contracting and to write a *****. They gave me several fraudulent companies as references and when I asked what was going on with my proposal writer they tried to charge me another 3k without my permission. I called the sales director ******* ****** and asked for a refund he said yes (never happened). In addition to their CEO using a alias I found out that the "company" has several lawsuits and oodles of BBB complaints and is essentially a total fraud. The ***** application I later got a copy of from the foundation it was done for and all the numbers were made up out of thin air without my knowledge. I request a full refund and will not remove the complaint until completed.
Business Response
Date: 01/03/2025
We respectfully reject this complaint. The customer signed up with us on March 12th, 2024, for the premium package, and made a payment of $3,000 for half of that package. In return, we provided several services, including access to the Contract Smart software, which we granted the customer with the necesary credentials. We also delivered marketing materials such as a capability statement and a federal landing page (***************************************************************************), completed the **** registration, assisted with four prime contractors they selected, and initiated the first of the four ***'s that were schedule. Additionally, our bid team provided ongoing support as part of the services rendered.
While we regret that the client was not satisfied with their experience, we must respectfully disagree with the accusations outlined in the complaint. We did not provide fraudulent references, nor were any numbers fabricated in the grant ************ All work was completed to the best of our ability based on the information provided, and in alignment with our standard operating procedures. The additional charge mentioned was related to the remaining balance for the full premium package, which was communicated to the client in advance, and as per the terms of the agreement, work continued until payment was not received.
We value transparency and strive to deliver high quality services to all our clients. Our CEO and team operate under the proper legal names, and the company is in good standing. There is no alias being used, nor is there any evidence to support claims regarding lawsuits or BBB complaints in the manner described.
As we have already delivered the agreed unpon services, we are unable to fulfill the refund request. We understand the outcome of our collaboration did not meet the customers expectations, but we stand by the quality of the work provided.
Customer Answer
Date: 01/13/2025

Complaint: 22715050

I am rejecting this response because:I am rejecting this response because: They do indeed use alias such as *** ******* instead of **** ******* which is clearly on their website under his profile, to date I never received the 4 IEO copies they state they did. I also clearly in email never authorized a payment over 3k. The ***** was fabricated and they misrepresent my company when they applied for it using false data. This company has over 20 BBB complaints in less than 2 yrs of opening and several lawsuits, I spoke to one of them last week. I can provide BBB evidence of all statements in this response and will not withdraw it until I receive full refund of ***** cost and the 3k. I request BBB keeps this public until resolved so others can their business practices.

Sincerely,

***** *****
Business Response
Date: 01/16/2025
We respectfully reject this respinse for several reasons and would like to clarify the innacuracies in the statements made.
First, there appears to be a misunderstanding regarding the name of our CEO. **** ******* is our CEO, and any reference to teh name "*** *******" is simply an informal nickname or alias that the CEO may occasionally use, but it is not indicative of any fraudulent activity or intention to decive. Furthermore, we stand by our legal operating name, and all communications and transactions have been handled transparently and in accordance with industry standards.
Regarding the alleged noon receipt of the four *** copies, we would like to note that we provided ongoing support as part of our package, including initiating the first ***, which is a service we were contracted to perform and that shouldn't have been provided since the $3,000 paid do not cover the *** campaigns.
Regarding the ***** *********** teh customer was previously notified that we do not guarantee winning the ****** they are just paying for us to write the ***** for them, so the claim that the ***** *********** was fabricated, and that false data was used is categorically untrue. We adhere to strict ethical standards, and all work was completed based on the information provided to us. Our team followed the appropiate procedures when applying for the ***** on behalf of the customer, and there is no evidence to suggest any misrepresentation.
Regarding the issue of payment, the customer was fully informed about the balance due for the remaining portion of the premium package. The initial $3,000 payment covered half of the package, and the additional charge was clearly communicated in advance, per our agreement, we never charge the remaining balance for the premium package since he never approve, therefore we could not continue with the service.
Finally we acknowledge that the customer is dissatisfied with their experience, we must address the claim about the BBB complaints and lawsuits. These claims are misleading and do not refelct our company's standing. we are in good legal standing and maintain a commitment to high standars of service. We are unaware of any lawsuit involving our business that would substantiate these allegations.
We remain confident *** the quality of our work and services and stand by our position taht no fraudulent antivity took place. As such, we are unable to fulfill teh refund request. We request that any future communications be based on factual information to avoid further misrepresentation.
Customer Answer
Date: 01/17/2025

Complaint: 22715050

I am rejecting this response because: The "owner" is absolutely using a alias, not only avoiding using a normal **** ******* email but he also goes by ******* on their own site. *** ******* is hardly a nickname and not normal business practice. They also just contradicted their previous reply in that they stated they did 4 IEO's and now are changing their story to its not part of the 3 grand that was paid. Well my emails surely say otherwise and Ill gladly share with BBB upon request. The ***** was indeed fabricated and I have the copy from *********************** of what was actually submitted and never approved as they grossly fabricated numbers on it, again if BBB requests Ill gladly provide it. On a side note FGA is avoiding answering in writing if ****** ****** did indeed offer me a full refund over the phone in exchange that I not report this fraud business to ********************************. FGA has also shown a willingness to blatantly lie in writing to BBB, as they state they have never been sued. I spoke to **** ****** who did indeed sue them and he stated they are a complete fraud and has a very similar experience as did I with FGA. I can provide his contact info if BBB wants it, they can also easily ****** ************************ VS FGA to see that FGA has indeed given them a false statement. I reiterate that I will not drop this complaint until the 3k plus full ***** *** is refunded. I ask that BBB leave this complaint publicly available for others to see until that request is completed.

Sincerely,

***** *****
Initial Complaint
Date:12/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: The agreement was signed on August 7, 2024, as noted in the premium package agreement?Amount of Money Paid: Taste of Home ******** paid $6,995.00 for the Premium Services?Business Commitments in the Premier Package:Submission of at least 2 bid proposals per month (24 per year).Access to a Contract Intelligence Portal and daily solicitation ******************** and development of a Capability ******************* via 4 Intelligent Email Outreach (IEO) Campaigns and 4 Prime Contractor *********************************************************** Profile/Website creation and **** Outreach.Quarterly Forecasting Reports and bid evaluations.Proposal development and submission by FGA.Teaming partner opportunities and assigned administrative specialist support?Dispute: The dispute arose because FGA failed to deliver the guaranteed results (a contract within 60 days) or adequately communicate and provide promised support. Taste of Home ******** found themselves doing much of the work independently, contrary to their expectations of a fully managed service??Business Response to Dispute: The refund policy in the agreement specifies that a refund can be issued within 60 days if deliverables are not met. However, FGA has not resolved this issue, leading to dissatisfaction and a formal refund request?Double Language in Documents: The refund policy includes conflicting terms about cancellations within ****************************************** refund disputes, potentially leading to confusion or disputes over rights?
Business Response
Date: 12/12/2024
First, we would like to clarify the details of the payment and services provided, Taste of Home ******* paid a total of $6,995 for the premium services which included the Contract Smart training and credentials, bid team meetings, the developement of marketing materials, such as the Federal Landing Page (**************************************) and a Capability Statement. Additionally, we completed the **** registration and the registration on the four prime contractors, we also initiated the first Intelligent Email Outreach (IEO) or marketing campaign and assisted in writing proposals for contracts. The services mentioned were delivered within the timelines set forth in the contract agreement.
We understand the concerns regarding the deliverables within the 60 day period mentioned in the agreement, however we believe that we have met all commitments made in the contract, and the services the customer received align with the agreed upon terms. As stated in the agreement, a refund may be issued if the deliberables are not met within this time frame, but since all deliverables were successfully completed, no refund is provided.
Finally, we acknowledge that there may have been some confusion regarding the refund policy. While the agreement includes terms related to cancellations and chargebacks, these terms are designed to ensure clarity and fairness for both parties. Given that all services were provided as promised, we believe that no refund is due at this time.
We remain committed to acting in good faith and ensuring that all services are delivered as outlined. We hope that you will approach this matter with the same level of fairness, and we are willing to assist with any outstanding needs.
Customer Answer
Date: 12/13/2024

Complaint: 22667698

I am rejecting this response because:

Sincerely,

***** ********
Fed *** ********************* process has been unclear and inconsistent from the start. While they completed our capabilities statements and **** registration, they never explained or communicated how these efforts would benefit our company. Throughout the process, **************************** failed to provide clear guidance on how contracts are bid upon, contrary to what was outlined during their initial pitch. They assured us that the package we purchased would assist with our proposals, but this was not the case.
Despite submitting bid opportunities within the requested timeframe, we received no feedback until a week later. It was only after we submitted a refund request that they began to actively engage and attempt to provide services. Once payment was made, they sent us forms and requested information, but after complying, we were informed that additional or different details were required, further delaying progress.
Communication was inconsistent, and we did not receive any contracts within the promised timeframe. Additionally, while we were interested in expanding our offerings beyond catering to include services as a prime contractor, Mr. ****** ****** continually directed us toward food-related prospects. These opportunities were unsuitable for our business since we are neither registered nor qualified to employ the blind and disabled.
We submitted several solicitations, yet there was no clear responseno indication of acceptance or rejection. On one occasion, we provided all required information within the two-week period, but **************************** failed to complete the proposal, claiming it was outside the timeframe. In reality, the delay occurred because they responded to our emails late.
After requesting a refund, Mr. ****** called and argued with my husband about our decision, further illustrating the lack of professionalism. To add to the confusion, it was unclear during meetings who was responsible for specific tasks, leading me to register our business with **** independently before **************************** took action. Attached is registration i completed to **** and **************************** registration again demonstrating the unclear communication. Again, it was not until I requested a refund that they wanted to be more than willing participants. At this time and we were well within our 60-day time frame as stated on the document to request a refund. I feel **************************** are very unprofessional and they are scamming people out of their money unless they operate a certain type of business. Due to their lack of involvement with our business I would like our funds reimbursed.
Business Response
Date: 12/16/2024
We reject this complaint. While we understand the customer frustration with the process, we want to emphazised that our team provided the necessary guidance and support in line with the service package purchased. Our goal is to assist clients in navigating the complexions of federal contracting, including preparing the capabilitie statement, FEMA registration, Identifying relevant opportunities, among other services. We apologize if our coimmunications did not meet the customer expectations. However, it is important to note that our premium package is primarily focused on providing assistance with identifying bids and offering guidance.
We acknowledge the delay in providing feedback on the bid opportunities the customer submitted. However as part of our process, feedback is typically provided after a thorough review of all submitted documents. While this may have taken longer than anticipated, delays are not uncommon in such complex and detailed industry. We are committed to help our clients to improve their proposals, but we cannot guarantee immediate success.
The opportunities we provided were based on the information that was initially provided by the client about their bussiness. Our team works to match clients with the most relevant opportunities available , our efforts were directed toward finding the best matches based on the information at hand.
Regarding the refund request, it is important to highlight that, as outlined in our terms and conditions, refunds are subject to specific guidelines. After reviewing the situation, we believe the services we provided were in line with the terms and conditions of the service purchased, and we are unable to issue a refund. However we regret any interactions with our team that may have been perceived as unprofessional, and we will certainly take your feedback into account as we work to improve our service quality.
Customer Answer
Date: 12/17/2024

Complaint: 22667698

I am rejecting this response because:

Sincerely,

***** ********

So, youre telling me that its acceptable for this company to ignore their 60-day refund policy based on the documents we received when we started, and for them to fail to provide the services they promised? Not only do we have no services, but they are now walking away with our $6,995. What are the next steps here? This feels like highway robbery, and its hard to ignore the fact that, as a Black-owned business, we are being treated differently. Every success story weve seen in their videos features individuals who are either white or from other countries, yet we are left without services or solutions. This is completely unacceptable, and something must be done to address it.
Business Response
Date: 12/23/2024
After carefully reviewing your case, we must clarify that the terms of our 60 day refund policy are based on specific criteria that, unfortunately, do not apply in this instance. We've made every effort to ensure clarity about these terms at the time of enrollment, and our records indicate that we have followed the guidelines outlined in the policy.
As for the concern raised about discrimination, we assure you that our company values diversity and inclusion. We are committed to provide fair and equal treatment to all customers, regardless of background, and take these allegations very seriously. If the customer believes that any aspect of their experience has been influenced by bias, we encourage them to provide further details, for us to thoroughly investigate the matter.
Customer Answer
Date: 01/02/2025

Complaint: 22667698

I am rejecting this response because:

Sincerely,

***** ********
Customer Answer
Date: 01/06/2025

Complaint: 22667698

I am rejecting this response because:

Contract smart ( A.I Generation)

? Contracting opportunities nationwide- viewed the contract smart application this was no better at finding information than searching ******* directly

? Capability statement design/development- Completed (however although this was completed, FGA did not advise our NAICS codes were to many and out of sorts based on what our organization should and should not commit too) Therefore FGA was not working in the best interest of our company.

? ********************************************* profile ( Website )- within our 60 days request for a refund TOH we did not receive a website

? 4 IEO campaigns(Marketing) - within our 60 days request for a refund we did not receive

? 4 Prime contractor registrations- within our 60 days request for a refund we did not receive

? **** liaison profile- within our 60 days request for a refund we did receive

? Quarterly forecasting review ( Expiring Contracts , Existing Contracts , Price Point

,Profit Margins) - within our 60 days request for a refund we did not receive

? Bid consultation & evaluation ( We teach you how to write the Bids) - within our 60 days request for a refund we did not receive

? Comprehensive Proposal Submission ( FGA submits bids on your Behalf) after several timely requests. - within our 60 days request for a refund we did not receive

? Successful Industry Specific Template ( Multiple Bids at one time ) - within our 60 days request for a refund we did not receive

? Team partnering opportunities( ************ within our network 3500 ) - within our 60 days request for a refund we did not receive

? Assigned administrative specialists ( 6 total team members writing the Proposal in the

procurement process) - within our 60 days request for a refund we did not receive
Business Response
Date: 01/06/2025
We respectfully reject this comint, the services mentioned above were explained to the client during the meeting they had with their sales representative and as well described on the contract they signed and agreed to.
1.Contracting Opportunities Nationwide (Contract Smart): As explained in the meeting with the sales representative, Contract Smart provides contracts narrowed down by ***** Codes and keywords, making it easier to find relevant opportunities compared to **********. This feature ensures that the contracts sho are more targeted to their companys needs. In addition, this platform offer data on procurement officers, nationwide procurement statistics, and potentialubcontractos, which provides added value beyond what ********** offers.
2. Capability Statement Design/Development: The capability statement was completed an provided to the client within the 60 day period. Upon delivery, we asked if any revisions were needed, in fact we made all the changes requested by the client. Regarding the ***** codes, we did not suggest any changes, as we are not the owners of their company and cannot determine which codes would be most approriate. However, if we had received a request for assistance in this area, we would have been more than happy to help without hesitation.
3. ********************************************* Profile (Website): The website was created within the 60 day trial period. we sent it along with the capability statement for review and we completed the edits requested by the client, that once those were finished the customer approved.
4. 4 ************************** As discussed, the four IEO campaigns are schedule to be conducted two months apart. as a result, the full scope of this service could not be completed within the first days. However, the first campaign was successfully delivered within that timeframe.
5. 4 Prime Contractor Registrations: These were provided to the client during the first 60 days as you can evidence in the documents attach. We ensured the process completed in a timely manner.
6. **** Liaison Profile: The **** liaison profile was successfully completed within the first 60 days, as agreed. You can verify the dates on the document an email attach.
7. Quarterly Forecasting Review: During the meeting, we clarified that the quarterly forecasting review is a service that must be requested by the client. This service is not mandatory, but we are happy to provide it at any time upon request.
8. Bid Consultation & Evaluation: As explained, for bid consultation and evaluation, we need the client to provide teh opportunities they are interested in bidding on. Once these opportunities are sent to the bid specialist, our bid developer will work on them and assist with the evaluation.
9. Comprehensive Proposal Submission: The bid developer assists in submitting proposals once we receive the bidding request, If we do not receive any proposal from the client, or if the client doesn't request direct help to the bid developer to search for contracts we are unable to continue with the service. Please note that our sourcing program is offered as a part of a separate package, and the client would need to pay additionally for access to a dedicated sourcing team.
10. Successful Industry Specific Templates: These templates are provided upon requwhen submitting bids.
11. Team Partnering Opportunities. The partnering opportunities are accesible trough Contract Smart, where they can find potential partners and subcontractors. If they wanted assistance in partnering with others, they needed to inform the bid developer or anyone on the company, and we will help facilitate this process.
12.Assigned Administrative Specialist: It is important to note that the administrative specialist is a role fulfilled by the assigned bid developer. They had one dedicated bid developer throughout the process, not six different team members. we apologize for any confusion on this matter.
Regarding theefund request, we believe we have provided the services as outlined in the agreement, within the specified 60 day period. Many of the services requested, such as the quarterly forecasting review, bid consultation, and proposal submissions, require active participation from teh customers side (e.g., providing bid opportunities or requesting reviews).
Customer Answer
Date: 01/14/2025

Complaint: 22667698

I am rejecting this response because: Federal Gov ******************** (FGA) is violating the agreement by failing to fulfill their commitment of delivering a contract within the promised 60-day window, despite the substantial payment made by your organization. The lack of communication, excessive workload imposed on me vs what we were promised, and the non-delivery of the guaranteed services demonstrate a breach of the agreement. Their failure to provide the expected results after receiving payment undermines your business operations and justifies a refund, as their services are not a good fit for your needs and have caused undue stress and financial strain. We have sent several solicitations and no proposals were created, we are willing to accept a $5000 refund at this point for the items you did provide. If not, then we will pursue action with the office of the inspector general and a lawsuit in this matter this is ridiculous that this company is taking money from companies they are not helping.

Sincerely,

***** ********
Business Response
Date: 01/21/2025
We respectfully reject this complaint as we believe Federal Gov ******************** (FGA) has fully complied with the terms of the agreement and delivered the services as outlined. All services were provided within the agreed-upon timelines, and the deliverables were completed as expected.
Regarding the Contract Smart, as outlined during their meeting with our sales representative and in the signed contract, this service provides a more targeted approach to finding contracts through NAICS codes and keywords, making it easier to identify relevant opportunities compared to **********. Additionally, it offers valuable data on procurement officers, nationwide procurement statistics, and potential subcontractors. These features were designed to add value to your business operations, which was communicated during our initial discussions.
In terms of the Capability Statement and the Federal Landing Page (Website), we delivered the completed materials within the 60-day period. Upon delivery, we requested feedback on whether any revisions were necessary, but we did not receive any response. We also clarified that we cannot suggest changes to NAICS codes, as we are not the owners of the company. However, we would have gladly assisted with any revisions had we been informed of the need. As we did not receive any feedback or requests for changes, we assumed everything was satisfactory. Similarly, the *** Campaigns were scheduled to be conducted two months apart, as per our agreement. While the full scope of this service could not be completed within the initial 60 days, we did successfully deliver the first campaign within that period.
As for the Prime Contractor Registrations and the **** Liaison Profile, these were both completed within the 60-day timeframe, as evidenced by the attached documentation; the Quarterly Forecasting Review is an optional service that must be specifically requested by the client, which we discussed during our meeting.
In regards to the Bid Consultation and Proposal Submissions, these services require active participation from the client, specifically the submission of bidding opportunities. Since no opportunities were provided to us, we were unable to assist with evaluation or proposal submissions. We do want to note that our sourcing program, which helps identify contract opportunities, is part of a separate package and would require additional payment to access.
Regarding Templates and Partnering Opportunities, these are made available to clients upon request. We also provide assistance in connecting with potential partners through Contract Smart, but we require the client to inform us of their interest in pursuing specific partnerships.
Lastly, the role of the Assigned Administrative Specialist was fulfilled by the dedicated bid developer, who worked with them throughout the process. We apologize for any confusion, but there was never any intention to assign multiple team members to the account.
With respect to the refund request, we believe we have delivered all services as outlined in the agreement. Many of the services mentioned, such as bid consultation and proposal submissions, require active participation. Since these services were dependent on the clients input and no proposals or opportunities were submitted, we feel that no refund is warranted.
We regret that our services did not meet their expectations and understand the frustration this may have caused. However, we have adhered to the terms of the agreement and delivered the services as promised.

Customer Answer
Date: 01/28/2025

Complaint: 22667698

I am rejecting this response because: this is unfair that you can take our money and the not do the work but wont give us our money back.

Sincerely,

***** ********

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