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Find a Location

Cat Haven Rescue Inc has 1 locations, listed below.

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    Business ProfileforCat Haven Rescue Inc

    Animal Rescue

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8608 N 20th St, Tampa, FL 33604-2010
    BBB File Opened:
    7/31/2019
    Years in Business:
    10
    Business Started:
    9/9/2013
    Contact Information

    Principal

    • Ms. Carmen Mason, President

    Customer Contact

    • Ms. Carmen Mason, President
    • Ms. Sally Fellmy, Vice President
    • Chris Zingaro, Treasurer
    • Ms. Sarah Clark, Director
    • Ms. Elizabeth Sartin-Eder, Director

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I originally reach out to Cat Haven Rescue in December 2022 about a blind cat I rescued needing immediate assistance. The property the blind cat was found in was demolished by Pasco county as it was a safety hazard. Cat Haven Rescue posted the blind cats story along with my full name and personal contact information to a public page. At first I was upset, but seeing as how the goal was to find a ****** for the blind cat that could fit her needs, I didn't get too upset about the situation until a bunch of random people began contacting me (In regards to the cat and spam). One individual stated she could ****** the blind cat while I was communicating with Cat Haven Rescue in regards to prepping the adoption paperwork. I did notify the Rescue that the ****** would be the new contact for the blind cat was in her possession. The ****** decided she loved the blind cat so much they decided to keep her and pay out of pocket for all the medical expenses/resources needed. I reached back out to Cat Haven Rescue 1/9/2023 in regards to a female kitten located from the same property. ************** refused to relay her intentions and refused to help the kitten because the blind cat was successfully (unintentionally) rehomed and the new ****** never informed the Rescue of their intentions. *********************** commented about the "ghosting" aspect on the fosters end then proceed to perform such an act towards me. When I brought the situation to Ms. ****** attention she began acting unprofessional and making obscure comments such as "We are Volunteers and don't need your abuse (message chain between me and ************** are attached)." If this is how the organization runs their business, Cat Haven Rescue should not have a license as they dismiss the purpose and intentions of the organizations primary goal (help reduce the stray population and minimize diseases). This form of conduct is unprofessional and requires proper investigation to verify I am not the first to encounter this issue.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Taylor M

    5 stars

    03/05/2024

    Over the last two years I have volunteered and even adopted one of our fur babies from Cat Haven rescue. The amount of passion and dedication this team has to help save as many cats as possible has no end and I know each of their rescue babies thanks them for the love and care they all deserve. Facilities were always clean and they have an extensive and loyal volunteer team. When one of our cats was feeling unwell at our home, the owner personally came out to check on them and helped us out tremendously and gave us such peace of mind. Thankful for these wonderful individuals and for their impact on the Tampa Bay Area.

    Local BBB

    BBB of West Florida

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