Complaints

This profile includes complaints for Busch Gardens Tampa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Busch Gardens Tampa

  3000 E Busch Blvd Tampa, FL 33612-8734

• 

  Busch Gardens Tampa

  PO Box 9158 Tampa, FL 33674-9158

• 

  Busch Gardens Tampa

  10165 N McKinley Dr Tampa, FL 33612

• 

  Busch Gardens Tampa

  9205 Southpark Center Loop STE 400 Orlando, FL 32819-8651

• 

  Busch Gardens Tampa

  3605 E Bougainvillea Ave Tampa, FL 33612-6433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon:I received two tickets from **** Gardens for the Veterans Appreciation Day. I'm a truck driver and I haven't been home until this week. I was planning to use my tickets but we are currently in a heat advisory off 100 plus degree. I can't go in that kind of heat, because of my health. I wanted for **** Gardens to please comp my tickets because of this. I really appreciate that they offer this to military veterans.! I really want to go; I just can't because of the excessive heat. I would have utilized the tickets sooner, if it wasn't for me working over the road. The ticket numbers that I have are;THIS IS YOUR TICKET PROCEED TO THE PARK Busch Gardens Tampa Bay Veterans Appreciation Ticket 1901 ***** ***** 9457 THIS IS YOUR TICKET PROCEED TO THE PARK Busch Gardens Tampa Bay Veterans Appreciation Ticket *********************`

  Business Response

  Date: 07/31/2025

  Hello, we have reached out to the guest regarding their tickets and are currently awaiting a response. 

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my family a day fun card with meal plan to Busch gardens , we went . From the time we went into the parking lot it was a horrible experience . Which was shocking . I had gone as far a friends guest a couple years ago it was great . The parking lot staff was not helpful , the staff in the park were not and rude . The food was bad . Unsanitary conditions . Unable to ride rides . I submitted a survey they didnt care to respond . Dirty restrooms everything bad , I was shocked . Id like a full refund

  Business Response

  Date: 07/16/2025

  Please be advised, we have reached out to the guest and offered return tickets for a one-time visit to any of our Four Florida Parks as a guest service. 

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23590955
  
  I am rejecting this response because:  I asked them some clarifying questions because their I email  Told me to respond . As of yet they have not responded . Please call me 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/18/2025

  Reached out to ****** and told him that we were unable to refund their products since they were used. Offered them three single Single Day Tickets and three meal vouchers for them to return to Busch Gardens Tampa. 

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    However they told me to email them and they never responded back . You have to use the tickets to end up getting up a bad experience, how in the world else will you know ?  My parking experience was horrible too they did nothing nothing for that .  Why would I want to go to their park when this was so horrible ?  I want my money back for the tickets , meal passes and parking in primere . If youre not going to do this , what you are forcing me to accept is bull s*** but Ill accept . Its very shady . You offer a horrible day and force me to come back rather than refund me .   Plus your original email said it was either Park . Why do you keep lying ? 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the park on 06/19/2025 and when we arrived shortly after the rides were closed, we spent 1 hour and 10 minutes in line for a ride and soon after everything was closed and they didn't reopen the ******** 5 pm the park was announced to be closing early. I contacted the website to reschedule for another day and have not received a response. Then I contacted them again requesting a refund and I also didn't get a response. I got $146 for two tickets and I couldn't enjoy anything with my queue because they closed everything, and it's ridiculous to contact them twice and not get a response. I need a refund

  Business Response

  Date: 07/10/2025

  Please be advised, guest reached out to our ********************* and was informed as their products were used, we are unable to issue a refund at this time. Additionally, guest was told by the call center agent, to submit their products through our ************************ program for further assistance. 

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23578784
  
  I am rejecting this response because: I went to the park with my daughter to spend the day, she came from ********* and I from ******, we only used one ride and you closed all of them and they didn't reopen, I tried to reschedule through the website and I didn't have response, I just hope for better consideration for customers who often come from far away. I went to spend an unforgettable day with my daughter but what happened was frustration because The park closed all the rides shortly after we arrived.

  This should not be the kind of attitude a company that makes millions of dollars does to its consumers. In addition to the cost of the park, we also pay for parking and meals. Thinking that they reopened, they could have warned me beforehand so as not to waste my time and spend even more money on food.
  
  Sincerely,
  
  ********* *****

   

  Business Response

  Date: 07/16/2025

  Please be advised, we have reached out to the guest regarding their previous visit. At this time, as the products have been used, we are unable to issue a refund and have offered return tickets and will be awaiting a response. 

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23578784
  
  I am rejecting this response because:

  I asked to reschedule via the website the next day for the following week, I had no response, now I'm back in ******, they offered me a day to return, it doesn't help, in the question I used One Ride and then close everything, I bought it to spend the whole day enjoying it with my daughter and not just one Ride.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our visit to Busch Gardens Tampa on 06/19/2025 (myself, my two granddaughters, and two friends), ALL rides were shut down due to thunderstorms/lightning starting at 2pm until the park was officially closed early at 6pm. It was therefore only open for only 4 of its advertised 10 hours, and as a result we were only able to ride 3 coasters.When the park closed, the Guest Relations line was 100+ yards long under thunder/rain (see photo). I wasnt about to wait in that with children, so I submitted a "Weather-or-************** claim the very next day on the ** Tampa web site. Its now 18 days later, and I still haven't received any sort of response.I called CS on 07/06/2025 who then sent me an email containing only the 5 park passes that listed my previous guest's names (some misspelled) and the wrong buyer. My granddaughters have already left the state since they were out here on vacation, and my two other guests have no idea when they can make a return park visit. The CS person informed me I had only 48 hours to book new dates, which is impossible due to those circumstances. I was provided with a number for a Booking Agent *************), on-hold for over an hour there, then my call was ********** a last-ditch effort to obtain help, I sent email to their Guest Information address explaining the situation in great detail ************************************************** A short while later, I received a canned response: WE WILL NOT RESPOND TO REPLIES TO THIS MESSAGE.Bottom line: I've been defrauded to the tune of well over $1,000. Im not seeking a refund, only park credits for EVERYTHING in the attached order along with a means to redeem it all for a future visit that allows a reasonable amount of time to re-book with different guests.

  Business Response

  Date: 07/08/2025

  Hello, after further review, the guest was able to reach out to our customer care center via phone on 7/6/2025 and was issued Single Day tickets to return to the park valid through 12/31/2025. Additionally, the guest was given forty-eight hours to rebook their Quick Queue fast pass products. 

  Customer Answer

  Date: 07/09/2025

  This response was provided verbally to BBB:

  I appreciate the company working with me to resolve. Unfortunately, their offer for resolution is problematic. My two granddaughters live in ********, and my two friends do not know when they will be able to get off of work to go. Instead, I would be happy if Busch Gardens provided one of the following as resolution:

  1. A full refund (preferred resolution), or

  2. Grant me 5 tickets without the names on the tickets, plus the ability to book the quick queue passes at the time that we book those tickets (not within 48 hours). If you can't give 5 tickets without names, then please give me the opportunity to contact you and change the names and dates on the tickets.

  Business Response

  Date: 07/10/2025

  Hello, we have reached out to the guest regarding their previous visit to our park. Currently, we are awaiting a response. 

  Customer Answer

  Date: 07/10/2025

  Complaint: 23571111
  
  No one from Busch Gardens has reached out to me, not via phone, email, or any other means of communication. That is a complete falsehood.
  
  The latest extremely short message from BG also states they are awaiting a response, yet theyve addressed absolutely nothing contained within my verbal communication with the BBB made on Wednesday, July 9, 2025 and added to this complaint on my behalf (see Message to the BBB on Wednesday, July 9, 2025):
  
  What response they are awaiting is a mystery to me, as Ive already clearly spelled out two acceptable resolutions to this issue. The ** representative that provided their last answer needs to go back and actually READ that entry, because its apparent that no one has bothered to take the time to do so.
  
  All that said, this is most definitely not a satisfactory answer from the business, which I totally reject.
  

  Sincerely,
  ***** *********

  Business Response

  Date: 07/13/2025

  Please be advised, the guest has spoken with our ******************** and received digital tickets via email valid through 12/31/2025 for a return visit.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23571111
  
  I am rejecting this response because:
  
  Its clear that BG is repeatedly providing the same, unacceptable response which does not address any of the issues listed in my original Complaint Details, nor the information Ive verbally provided to the BBB. Im therefore requesting that BG carefully review that information. To summarize, and hopefully clear up any remaining confusion on their part:
  
  1) The replacement park passes I was sent are invalid since they must be used by the persons printed on them, who except for myself are all unavailable for reasons already stated. Note that the passes read This Eticket is only valid for the person listed and that matching photo ID is also required.
  
  2) Its impossible to re-book the Quick Queue passes within 48 hours when the date of the return visit of my choice is undetermined, but indeed valid through 12/31/2025 per BG themselves. The ** pass dates must obviously match that of the return visit or theyre worthless and, as is the case with the park passes themselves, must also list the correct visitor names.
  
  These are all BG policies, which the business should certainly already be aware of. At this point, the fair and easiest solution by far would be a refund of $1,070.22, or if possible a credit be made to my BG account for the same amount. Either would allow me to simply purchase new passes for a return visit once I can determine the date along with the correct visitor names, and ENSURE BOTH BG AND MYSELF ARE MADE WHOLE MONETARILY.
  
  Sincerely,
  ***** *********

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2023, I became unable to complete the final 2-3 payments on my annual pass due to a medical emergency that resulted in me being out of work for over a year. I notified them as soon as it happened and was told they could pause payments for a month but after that, the payments would go back to normal despite my hardship.But when I became in a better place finically they would be able to help me wipe out the remaining balance. Recently, I contacted ************** on multiple occasions and spoke with two different supervisors, both of whom confirmed I would be allowed to purchase a new pass due to the circumstances.However, despite their verbal approval, Ive been unable to finalize the purchase. Every time I attempt to input my payment information online or over the phone, the system returns an internal error that prevents the transaction from going through. It appears that my account may still be flagged internally due to the previous balance, even though I was advised otherwise. I attached the pictures that showed the amount of times I've called back to customer service and the amount of times called back to me to resolve it. I was given approval from two different supervisors that worked in the customer service department that they were willing to override the account to allow me to purchase new passes given my situation. I even reached out to Busch gardens online to show them that I attempted to make the transaction and kept coming up on an error message, and theu are now telling me that I have to pay the passes in full, after being told by two different supervisors on more than 6 different calls that it would not be the case. And that I was able to purchase a new pass with no problems on ez pay. And now I'm being told that they can't do anything and I have to pay the balance in full. Im kindly requesting a manual override or backend review of my account so I purchase of a new pass. I'm not satisfied with the miscommunication from Busch gardens.

  Business Response

  Date: 07/08/2025

  Hello, we have reached out to the guest regarding their previous Annual Pass and are currently awaiting a response. 

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23556893
  
  I am rejecting this response because:

   

  They reached out to me on the 8th, asking me to indicate what error message that I was receiving, and to provide them with the pass number that was associated with my account. I submitted that information the same exact day. I then received a generic email stating that due to high volume, it would take several days to get back to me. It's going on the third day, and I have not received a response. 

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/13/2025

  After further review, the previous account holder's pass has a commitment balance in the amount of $117.18 from 2023. Until this amount is resolved, our system will not allow a purchase for new Annual Passes. 

  Customer Answer

  Date: 07/14/2025

   Response to Complaint #********

  
  I am rejecting this response because, as I previously stated, I received approval from two different supervisors after spending over five hours on the phone with your customer service team to get this matter resolved.

  During one of those calls, I specifically inquired about resolving the balance and was informed thatgiven I had been hospitalized and unable to use the passes for the past two monthsI would not be responsible for paying the full balance under the circumstances.

  
  Despite my efforts to clarify and settle this issue, I continue to receive inconsistent and conflicting information. I contacted your social media team and was given an unhelpful response suggesting I drive over an hour to resolve this in person. I also received an email from your team requesting a response, to which I replied, only to receive no follow-upyet Im now being told I failed to respond. This is inaccurate and extremely frustrating.

  I have no problem settling my account if necessary, but your teams lack of communication and coordination has made that nearly impossible. This process has now dragged on for over two weeks. Had this been resolved in a timely manner, I would have been able to pay the balance and take advantage of the 4th of July sale to purchase new passes.

  
  At this point, unless a member of the correct department contacts me directly with a clear and direct payment link or specific contact information for the team that can resolve this, I will strongly consider ending my business with Busch Gardens entirely. I will also advise my family and friendsmany of whom are current passholdersto do the same, as this experience has been a complete waste of my time and energy despite my repeated efforts to fix it.

  
  Sincerely,
  ****** ********
  
  

  
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Visit: June 20, 2025 As a parent of a child who uses an accessibility wheelchair, I expected a world-renowned park like Busch Gardens to be *** compliant and accommodating. What we experienced was nothing short of a nightmare.We attempted to eat at *********** only to find the elevator was closed for maintenance, and there was no wheelchair accessibility available. My sons chair is far too heavy to carry with him in it, so we were forced to physically remove him from his chair and carry him up the stairs with two adults a completely unacceptable and undignified solution for a child who depends on his mobility device.When we finally made it upstairs, the customer service was cold, dismissive, and unhelpful. We needed simple drink refills, and I placed a mobile order assuming it would be quick and easy. I went to mobile pickup only to be told wed have to exit the line and join the regular line for two cups a line that took us over 18 minutes. Once we finally had the cups in hand, the ** code scanner wouldnt work not for me or the 20+ other guests waiting. We all had to flag down assistance, adding to the chaos and frustration. In total, it took us 30 minutes to get two ********* for the amusement park itself ride after ride was shut down due to weather or technical difficulties. While I understand safety comes first, what is not acceptable is the complete lack of communication and customer courtesy. My fianc and daughter waited 80 minutes for the Cheetah **** ride only to be turned away at the gate when the ride suddenly closed for maintenance. No apology. No compensation. Nothing.Dinner at Dragon Fire was the final straw. The employee we encountered was downright rude. After my daughter was served ice cold food, I politely asked if we could have a warm replacement. Instead of understanding or offering any help, the cashier was incredibly hateful and dismissive. It felt like asking for edible food was a burden to her.

  Business Response

  Date: 06/28/2025

  Hello - 

  Please be advised that at this time we do offer an accessible alternative to our elevator as instructed by the signing posted at the entrance to the elevator which instruct to see a host to be escorted to this alternative. As a one-time *************** we have cancelled the rest of your commitment with your ***** Annual Pass.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23515632
  
  I am rejecting this response because:

  at the time there was no notice posted advising to alert a team member. We did in fact locate an employee though to ask about it in which they said all rides are down due to weather including elevators and there was nothing they could do. The staff was extremely rude and not understanding of the severity of the issue. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/10/2025

  At this time, we have confirmed that these postages were on all floors for the elevator at the time of visit. We would like to assure you that all of your comments and concerns within this correspondence have been shared with the appropriate leadership team. This will ensure that your experience will be thoroughly reviewed and push our park to a higher standard.

  Once again, we would like to apologize for the inconvenience this may have caused. 

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/20/2025, I purchased a dining pass for Busch Gardens which is valid for one year. The dining pass was part of their "4th of July Special", where for $41.99 + Tax, you receive free all day dining at the theme park. Following my order, I received a voucher for their Black Friday special, "50% off all dining", despite paying the full $41.99. I attempted to call their customer service, spent 50 minutes on hold, just to be told they were unable to issue a refund OR deliver the correct service. I am seeking compensation for both my purchase and ideally the ***** minutes I wasted seeking a resolution.

  Business Response

  Date: 06/28/2025

  Hello -

  Please be advised that your All Day Dinning is available for one day between 06/20/25 and 06/20/26. This is the correct product, as advertised.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23507245
  
  I am rejecting this response because:

  The item was not received as advertised, my dining pass is only for 50% off, it is labeled "All-Day Dining Deal Black Friday- Adult 50% off". My order was advertised as the free all day dining, 4th of July Deal.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/02/2025

  Please be advised, we have reached out to this guest and explained that we currently do not offer a Free All-day dining promotion.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23507245
  
  I am rejecting this response because:

   

  The business has not resolved the issue, they are denying that they offer the item that I purchased, despite it still being openly advertised on their website. I believe the issue is due to incompetence rather than malicious intent, but their deceptive marketing practices have been both a financial and personal burden. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2024, I placed an order for e-tickets that included 4 additional passes; unfortunately my daughter who has a medical condition of Trisomy 21 which is Down Syndrome became ill and needed surgery December ****************************************************************************** visited Busch Gardens. I called Busch Gardens on 6/18/2025 @ ************ and spoke to a rude/un-customer friendly supervisor named ******* *. who denied me a total refund and disconnected the call once I requested a phone number for Busch Gardens **************** to file a complaint. Jasmine indicated "she is the highest level person that I can speak to", and she then disconnected the call at 11:29amEST.

  Business Response

  Date: 06/30/2025

  Please be advised, we have reached out to our financial department and issued a refund for the amount of the Annual Passes that were unused.

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 19 years AD USN, Busch Gardens is a big part of our lives, my husband is a platinum member and the rest of us are BG Williamsburg members.I have leave the end of July for taking my family to BG Tampa. I wanted Waves of Honor tickets for myself and my children, with the military All Day Dining and Quick Queues.I went on BGs military site through IDme, and saw All Day Dining was ***** and Quick Queue was *****. I read all the fine print, and though we had to purchase by June 22, there was nothing about an expiration date. See document (1) and document (2a and 2b).My husband ordered the military tickets, Dining and Quick Queues for $499.89 (inc. all tax and fees, see document (3). Upon receipt, we saw the Dining and Quick Queues had an expiration date of July 6. See document (4) (N.B.: all 10 vouchers expire July 6; one is included but all are available). This is the first time any expiration date was mentioned.N.B., the Serengeti Tour, right above the Quick Queue offer, allows dates through July. See document (5).I called BG Tampa and a nice man (********) answered. After explaining the problem, he said he could not refund the Dining or Quick Queues. I asked to change the date, and he put me on hold for a long time. When he came back he said his manager would let me make the change, but I would have to pay full price (minus what I had already paid). I asked if I could at least purchase Quick Queues at July 4th sale price, $79.99, (See document 6), he said, No, I had to pay the full price for July 20 ($99.99).I did not want to lose the money I had spent, so I *********** is not fair I paid an additional $398. I could not know before buying that the vouchers had dates I could not use. When I requested help, I was not allowed to have the sale price. I tried the webform but did not receive a reply.N.B., the page with all the military offers is included. See document (7).My request is a refund of $398. ** should honor the advertised price.

  Business Response

  Date: 06/28/2025

  Hello - 

  As we are unable to honor your request, we have issued a refund for all payments made on this order. At this time, your Waves of Honor admissions are still active and have been resend to the email address on file. 

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. We received the refund of ******. We plan on using the Wave of Honor Tickets on July 20, which BG Tampa said is still valid.  If for some reason the tickets do not work, we will of course be filing another complaint and referencing these communications.
  
  Most respectfully,

  ********* La Croix CDR USN
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the park on 6/7/******* daughter was carrying a couple water bottles in a backpack, because children's pants don't have large enough pockets to hold water bottles.Park employees kicked us out of line for the Cheetah **** ride because my daughter had a backpack, and "loose articles are not allowed on the ride."I have been to dozens of amusement parks. Roller coasters that don't allow carrying loose items ALWAYS have storage bins or cubby holes in the ride station to stow such loose items while riding (the lone exception being Tron at ******** ************* which provides FREE LOCKERS instead). But, apparently, Busch Gardens finds it acceptable to EXTORT MONEY from guests by forcing them to pay for lockers, because they just didn't feel like installing storage cubbies in the ride station.I went to ************** to complain, to just state that if items cannot be stowed in the station, then forcing people to use lockers means the lockers MUST BE FREE TO USE while in line for the ride. They did nothing, claiming they "can't" comp me a locker (which is an outright lie, in truth they actively decided that they WON'T help in any way or offer any other resolution). When asked for a simple list of rides we COULD go on without paying for a locker, guest services WOULDN'T EVEN ANSWER THAT QUESTION, because they were just completely useless, claiming the ride operators at each ride can decide that for themselves (how exactly does that work?). Of course, the SIMPLEST solution would be for me to wait in line with my daughter, and when getting to the front of the line, I could hold her bag while she rides, and then I could pass the items to her and then ride myself, BUT THEY WOULD NOT EVEN LET US ENTER THE LINE WITH THE BACKPACK. Backpacks, hats, and water bottles are all common everyday occurrences at theme parks. Busch Gardens is extorting money from people as a condition of being able to ride the rides, and this needs to stop, IMMEDIATELY.

  Business Response

  Date: 06/09/2025

  Hello, please be advised, backpacks may be used to carry personal items within the park. Most attractions will not allow backpacks to be carried into the queue or stored on attraction platforms, lockers may be required to purchase to securely store your personal items and loose articles. The following locations will have one-time use, keypad operated lockers available for rent. Iron Gwazi, Montu, Cobras Curse, Cheetah ****, Falcons Fury, Kumba, ******************, ******* / **************************, and ******. Self-service kiosks accept credit cards. One-time use locker pricing: $2.00 for the first two hours, and $1.00 for each additional hour,with a $20.00 per day maximum. Prices are subject to change. Transferable lockers are available starting at $10. There are no specified size restrictions regarding backpacks. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23438842
  
  I am rejecting this response because: it does not AT ALL address the problem.  It is 1000% percent WRONG to expect guests to shell out additional money after already buying an expensive admission ticket.
  

  Competent ride designers would have storage bins in the station to stow loose articles.  Stop expecting visitors to line your pockets with more cash because you're too incompetent to properly design a ride station!
  

  The response is also A COMPLETE LIE, because we actually DID ride SheiKra WITH the backpack.  I certainly did not LIKE doing this, but given the sheer incompetence in ride design at this park, we did what we had to do.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/18/2025

  After further review, we have forwarded the guest's concerns to our leadership team. 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23438842
  
  I am rejecting this response because:

  While it is a step in the right direction to forward comments to the leadership team, no actual actions have been taken yet.
  
  Sincerely,
  
  ******* ******