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Business Profile

Air Conditioning Parts

United HVAC & Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Parts.

Complaints

This profile includes complaints for United HVAC & Recovery LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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United HVAC & Recovery LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a remanufactored *** motor from United HVAC motors that had a 1 year warranty with it on 1/6 /23. I recieved the motor on 1/10/23. The price was $299.99 which came to a total of $307.95 all together. It was for a 2 stage **** furnace and was suppose to be an exact replacement motor. Before installing the motor, I replaced the control board, the memory chip and the 4 pin wire harness to rule out other issues in my trouble shooting. After installing the motor I still got a code #** on my control board telling me the *** on the motor was not communicating with the control board. I contacted the furnace company and they gave me a number to talk with their Tech support. I spoke to the the Tech support team and they sent one of the service Tech's to the job sight. He brought a new motor with him and we installed the new motor and everything worked fine. I tried to contact the United HVAC Motors to get a refund on the faulty motor they sent me and was told it was out of warranty and they wanted me to send an additional $200. For another motor that I no longer needed because I had purchased a new motor. They also wanted to charge an additional 25% restocking fee for a motor that never worked straight out of the box along with the $200. for a replacement motor. I tried calling numerous times to talk with someone in person and could never contact a live person on the phone. They want everything done online and the warranty request is a joke , they have a multiple choice questioner that did not pertain to the problems I was having with the motor, which was a communication error between the motor *** and the control board . There is nowhere to input this information. I even went so far as buying a tester for that motor, it made the motor run but it did not communicate with the control board which told me it had a bad *** on the motor. This company is scamming lots of people on their false advertising of their warranty. All I want is my money refunded.

    • Initial Complaint

      Date:01/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to your office because Ive had serious issues with an online seller.I bought an A/C motor from unitedhvacmotors.com for $481.49 back on July 22, 2022 with the intention of replacing an identical A/C motor that worked in my home for 15 years before it broke down. But this new motor only lasted for 3 months before it stopped working all of a sudden. Afterwards, I decided to submit a warranty claim on December 19, 2022 to the seller in order to receive an identical replacement unit, and I even had to pay an additional $200 for this unit. However, to make matters even worse, this replacement unit came with a defect that did not allow me to connect it to the main power cord. As a result, I still do not have a functioning A/C motor in my home, and it has been difficult to contact the seller. On multiple occasions, I have sent emails and left voicemails, and in return, no one from the website replied to my messages. Only after many failed attempts did someone call me back after I left yet another voicemail, and on this occasion, an employee named ***** told me that he would report the issue to his manager and that I would receive a response from the manager within 24 hours. He also told me to send a message to **************** at ****************************************** and that someone would reply to my message within 24 hours. But no one, not even the manager, sent me any replies. In addition, I submitted a form that is known on the website as a ticket, and on this form, you describe the problem that you are having with your purchase with the expectation that a technical support specialist will respond to you within 24 hours. I submitted the form back on December 26, 2022, and I still have not received any response from a technical support specialist. In addition, I submitted a form that is known on the website as a ticket, and on this form, you describe the problem that you are having with your purchase with the expectation that a technical support specialist will respond to you within 24 hours. I submitted the form back on December 26, 2022, and I still have not received any response from a technical support specialist.Please help me to resolve this issue as soon as possible, because I believe that I have only been buying faulty and misleading products from this seller, to the point that I would like to receive refunds for both the original $481.49 purchase price and the $200 that I had to pay in order to submit my warranty claim.

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a defective motor ordered 08/23/2022 on order number *****. The motor was professionally installed and failed to start. I was issued RMA # *** on 07/29/2022. Return was delivered on 08/08/2022 per *** tracking. ******** failed to respond to emails and return phone calls until 08/25/2022 and then claimed that the motor had been tampered with. It was not. ******** refuses to honor stated warranty terms.I have provided the merchant with all relevant information and have requested a full refund of $299.99 per their warranty terms.UPS tracking for return:http://wwwapps.***.com/WebTracking/track?track=yes&trackNums=1Z55F6Y29033000419

    United HVAC & Recovery LLC is NOT a BBB Accredited Business.

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