Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 10th, ***************************************************************************************** regards to my AC. I had the company out the week prior as my AC was not cooling the house. The prior week when they came out they wanted to charge me $230 for a cleaning of the unit, however, I pay them a monthly fee to do a yearly cleaning, which they had not done. I explained to the tech I had not had my yearly cleaning and he still tried to charge me the $230. After some back and forth he finally agreed to do the cleaning which should have solved my problem. However, a week later, the same problem occurred so I called them to have someone come out. This time I was told it was the blower motor that needed replacing. The part was covered by warranty, however the service was $649 to complete. After researching and calling around to multiple other AC companies, the cost should have been between $250-450. I explained this to the tech who told me that mine was a level 7 and could not offer me an explanation of what that meant. After the job was completed I never received a receipt. I called that day to speak to a manager about the job and was told I would get a call back. A week goes by and I still hadnt received my receipt or spoke to the manager. I called again, finally getting the receipt. It has been 3 weeks and *** called numerous times and still no manager has called me. After reviewing the receipt, I saw I was charged twice for the service when it should have only been once since he replaced it that same day for the 1 part that was ordered. No one will return my calls or can provide an explanation as to why I was charged twice for the single unit part/service. Ive called the company every week for the last 3 weeks and keep getting told I will receive a call back that never happens.

  Business Response

  Date: 12/06/2023

  I spoke to this customer today regarding this issue. I did apologize it took a couple weeks to get back to her by phone call after reviewing the invoice. Yes there was a mistake by the technician and we refunded back half of the customers money.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct. 10th tech from 1 hour ac came out he was late to begin with. Then the part that he replaced blew the very next day. It was the wrong part too strong for my ac. Had another company come out replaced part with the correct one ac is working great no problems there moto is always on time don't pay a dime still got charged.

  Business Response

  Date: 11/01/2023

  This location is not under our ownership.  Need to send to One Hour in that area.

  Customer Answer

  Date: 11/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exactly 4 weeks after my HVAC system was serviced by this company, the blower motor failed. System is less than 10 years old with no problems until this company did maintenance. When a tech from this company diagnosed the problem, they wanted to charge three times a normal price to replace the motor. I got the motor replaced by another company and believe that Scotts One Hour Air of ***** should reimburse me for the cost $785.

  Business Response

  Date: 02/26/2024

  Hi *****,

  Thank you for reaching out with your feedback. We take pride in our customer service and would love to get this situation handled for you as soon as possible. Please contact us at ********************************* so we can get this handled for you.

  Sincerely,

  One Hour Air Conditioning & Heating 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 20769736
  
  I am rejecting this response because: I have already tried to contact the business and the manager is never available. I am not interested in calling a customer service call center for a company that has no customer service standards. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  !st, my phone number is a land line, so no texts.I have been without 1 of my air conditioners since Aug 20 due to One Hour Airs failure to address the issues with warranty.After having techs out 2 times, I have paper work for replacement of the system under warranty from the last time the techs were servicing me. This was Aug 24th.(The system was installed in Oct 2019) The techs statarted by saying the condenser coil needed to be replaced at my cost, about $3000. After discussion with the techs, they contacted someone at One Hour Air & finally came up with replacement of the unit at no charge, under warranty work. (They were on the phone for a cou;le of hours getting all this information. I dont have any idea who they were talking to.During this time, I had to initiate contact with One Hour Air to get information on when this was to be installed. No contact from them at all. Every time I called, I had to go through a CSR to get the information on my fix. Every time I was told that the part was on order and the installment team would contact me. Nothing, until Sept 11th.I received a msg from *******, no last name, no title given, to call him back ASAP.Called back same afternoon & first words were we cant replace the compressor under warantty because the pictures he is looking at, show there is only the coil that is damanged by pets urinating on it. When I told him I would like to see my female dog perch on it, he said as many years as he has been in the business, he knows when animals urinate on it. I do have a **************** that come through my yard, but I dont see that as under my control. Needless to say, there was more go around, but we ended the call with him stating he would talk to his ***** ***** bosses ***** & get back to me. It might take a couple of days, but I was fine with that. Three days later I still had not heard from *******, so once again I called One Hour Air, talked to a CSR, found out *********************** is the branch manager. Then found out regional manager name (*******************) to get involved on this problem. So CSR sent message to **** to contact me. This was Sept 14th that I called. Four days later I had heard nothing from ****. My frustration had been building because they did not want to deal with me! So I iniated another call, but this time I was telling them that if I did not hear from them, I would be contacting the ***************************** I finally received a call on Sept 19th from ****, but he was adamant the problem was caused by urine. Looking at the pictures they are looking at, all I see is rust & green grunge that overruns everything in this neighborhood. His suggestion was to replace the coil at their cost & I would just pay the labor, to the tune of $1700. I told him I needed time to think about it & would get back in touch with him. Since then, I have not been able to reach ******** have been away from my home phone, so no contact what so ever.I have been looking at the information I have on the condenser & have discovered that the manufacterer made this piece in 2015, but it was installed in at my house in 2019. My question I would like answered is will my 10 year warranty run out in ****? What are the so called signs of urination on the equipment? Am I just going to take their word for it? If they install a new coil, what is the warranty for the replacement? I also have discovered that wholesale prices for this part, online, the highest is $900. So who is making out like a bandit? I have had no air on one side of the house for over a month! I am tired & frustrated that I cannot get in touch with ******* or **** to try to answer my questions, or come to some agreement.I would like to have your assistance in getting this problem resolved.Thank you for taking the time to read my rant!*********************

  Business Response

  Date: 10/09/2023

  We installed a brand new condenser for this customer at no cost on 10/4/2023.

  Customer Answer

  Date: 10/10/2023

  I have sent to other updates to your site regarding complaint ID ******** that I do not see attached to this complaint. I sent them through your website & did not cc myself. (That was a stupid move on my part!)
  
  To tell the tale in a short manner, in all instances between the first call on from *****************************, I had to initiate all calls to see where we stood on parts, appointments, etc. ******* was still adamant that they would have to charge me for replacement due to urination damage. I also had to call to get the regional manager, *******************. When he did call back his stance was the same as ********. Did not budge. In all, I was ignored by the branch manager & the regional manager (******* & **** respectively) until Sept 27th when **** called. Nothing was mentioned of contact with the BBB, but we did work out a deal with the understanding of time needed to order the part. They agreed they would eat the cost of the replacement at no cost to me.
  
  At the time, I did feel it was amiable, but when they set up the appointment Sept 29th, I was told they had the part in, so we could arrange to have them come out to the house for the repair. Meaning the whole time, I had been working with them to resolve this issue, they had the part in their warehouse. I was being patronized by this company!
  
  The date of Oct 3rd was designated for repair with arrival at ****. Okay with me. At 2:30pm I had not had any contact with One Hour Air or the techs. Usually, the techs will call about 30 to 45 minutes to let you know they are coming to your house. Once again, I contacted One Hour Air and was told they still showed them as coming. Finally, about 4:30, I get a call from dispatch that we need to reschedule the appointment due to the techs not having the part on the truck! Oh boy was I angry! We set up the appointment, with an assurance from the *** that they would have the part on the truck, for **** Oct 4th. I also asked the rep to have **** give me a call.
  
  On the 4th, the techs showed up at 10:20 am with no forewarning. Okay, the whole time I have been trying to get this fixed since Aug 20th, they are here whether they have called or not! When the techs took out the old coil, I noticed that the part damaged was also damaged inside and out. It did take them about 5 hours, but the coil has been replaced. The ** has been working fine since then.
  
  This company has a lot of issues with communication between ***s, managers, dispatch, warehouse, etc. Good customer service requires follow through no matter what the issue is, and this company has no sense of the damage they are doing.
  
  In all, I was the only one who contacted them. There was no direct way of contacting the branch manager or regional manager. I always had to leave a message with the ***s. Both men did not return calls in several instances, nor did they want to try to work with me or answer my questions.
  
  This company has a lot of issues with communication between ***s, managers, dispatch, warehouse, etc. Good customer service requires follow through no matter what the issue is, and this company has no sense of the damage they are doing.
   
  In one of my emails to you, I did make a list of the things this company should take under advisement, not that One Hour Air would use this as a learning tool, but I guess that is out in the nether world.
   
  Thank you for the assistance, even though they have only contacted you today. It just shows indifference for the customers and the BBB.
   
  Once again, you helped me get what I needed.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11th, One Hour Air serviced my ** unit while my 17 year old son was home and I was at work. The tech called after he claimed that he completed the work and I gave him my credit card information over the phone to pay for the service. I retuned home from work and found the ** was turned off and when I turned it on, it ran for about one minute and shut off. I immediately called One Hour Air to inform them that it was not working and they scheduled a tech to show up between 1 pm and 6 pm the next day. I took the afternoon off work so I could be there when the tech worked on the ** this time. The next day around 5 pm, I had not heard anything from One Hour Air and was concerned about someone showing up, so I called and was informed that they cancelled the service call because they do not work on geothermal ** units, which made no sense to me because they claimed they serviced it and charged me $325 for the service the previous day. I complained to the person on the phone and they said that they would have the supervisor call me. The next day, the supervisor had not called, so I called One Hour Air again and they again told me that the supervisor would call me. The next day, I had not heard anything from One Hour Air, so I called my credit card provided and had them challenge the charge because One Hour Air did not provide the service that I was charged for. My credit card provider temporarily removed the charge and said they would challenge charge. A few weeks later, a recharge of $325 from One Hour Air showed up on my credit card and my credit card provider told me that I would need to have an ** Servicer provide a statement the they looked at the ** unit and it did not work. I again called One Hour Air and they told me that a supervisor would contact me. After two days, I had not heard form anyone at One Hour Air, so again called and got the same commitment, but again, no one has contacted me.

  Business Response

  Date: 09/12/2023

  Called customer, LM, let them know that on our end it sows we completed the refund, does not show another charge.  Asked customer to call back and to send me pictures of statement so we I can have my accounting team look into and get this resolved.

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20582745
  
  I am rejecting this response because:  I did receive a voicemail from someone named ****, but he did not leave his last name or a direct number for me to contact him.  When I called back using the number he called from, I got the same people that answer when you are requesting an appointment.  They told me there are three people named **** at their office and were not sure which one it would be.  I waited on the phone for a few minutes and they were unable to connect me with anyone and told me that they would have **** call me back, which did not happen.  Regarding the charges, the original charge was credited due to my credit card provider contesting the charge, but there is an additional charge from July 11 in the attached snip from my credit card charges for $325 with the description of "***** ONE HOUR AIR CONDI".  My net charges from One Hour Air should be $0, but they are $325 and this needs to be zeroed out.  The issue remains unresolved.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/13/2023

  Talked to customer, gave my personal number.  Having accounting look into, asked customer to send me screen shot of charge.

  Customer Answer

  Date: 09/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/01/2023 I called ************ One Hour Air and talked with *****, I explained that my A/C had stopped blowing cold and the thermostat display was blank. She said someone would be out within 2 hours, I asked her what their service charge was and I was told she would waive that and told me they charge by the job and not the hour. The repairman arrived @,4:25pm and he started looking at the system around 4:30pm, after making several phone calls he got it working. He completed his work by 5:00pm . I paid him and he took my email address but I didn't receive an invoice, I called on September 5th due to labor day weekend and asked ***** to send me my invoice. The invoice stated "repair of low voltage wires: and the amount was $396.00 no parts just labor. I don't believe that $396.00 is a fair amount for a half hour of work and I believe they should reimburse me at least 50% of the amount charged.

  Business Response

  Date: 09/07/2023

  Talked to customer, agreed to issue $198 credit back to customer on their master card.

  Customer Answer

  Date: 09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are frustrated with the lack of response with One Hour Air. We have had a problem with our air conditioning for 2 years. We have attempted to call the Branch Manager, ****, during that time. We have left numerous messages with their office and never get a call back.In 2021 our air conditioning went out in our home. We called one hour air of *****. They replaced our compressor, air handler and circut board, with a cost of over $15,000 at that time. Immediately after that we noticed the air in our bonus room could not shut off. The air blew uncontrollably even when the thermostat was off. We called one hour air and they sent a technician. He told us the thermostats needed to be replaced. They replaced them for $630. That did not fix the problem. They came out again. They said two of the damper motors and damper control board were bad. They replaced them for $1,200 in September 2022. That did not fix the problem. They then replaced a damper motor in the master for $300. It did not fix the problem in the den. We joined their ************** for $24 a month. That supposedly gave us VIP status and discounts.Since that time, technicians have been out 5 times to fix the problem in the bonus room. Each time they had a different theory as to what was wrong. Some said it was the wiring, the board, or some other issue. Each person said they would send a supervisor to fix it. But each time someone came out, it was someone who knew nothing about the problem. It is now 2 rooms that cannot shut off. It now runs about 65 degrees in 2 rooms. Our main living are does not cool well because the unit is blowing constanly in those 2 rooms. Our energy bill is now over $600. We have since been told that the damper is bad in the bonus room and the master. They want $1,500 for the dampers. They missed the appt. on Thursday. They reschedued for Friday. Friday afternoon they called to say they had the wrong part. They asked us to reshedule. This is where we are.

  Business Response

  Date: 08/15/2023

  I apologize for having issues with missing appointments I will definitely reach out to the dispatch manager to see what happened I do see that you're on the schedule for August 16th I will send out one of my senior technicians to see what is going on when we install the new dampers to make sure everything And we can do them at no charge

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had new ac unit replaced my one hour ac on 7/9/23. On 7/10/23 early morning notice up to 70% humidity in the house and air blowing non stop. 7/11/23 had techinspect u it and diagnosed issues as a bad heat strip. 7/21/23 heat strip was installed and was also told wires were not correct in unit. 7/22/23 ac had same issue called for repair tech to come. 7/23/23 tech inspected unit suggest to replace thermostat, tech on that day did not have part to replace. Tech came out 7/24/23 to replace theromastat and modified settings inside unit. Asked for management and have not been contacted. 7/25/23 another tech came and inspected unit claiming nothing wrong with unit and suggest to replace main board. Called and asked for management again a d was told area manager and district manager would contact me and still have not gotten reply. 7/26/23 tech came out and resolved humidity issue and was told unit is defective and should to be sent to manufacturer and replaced. 7/29/23 Still have not heard from management to resolve issue defective unit. They have a 100% satisfaction guarantee. And fix it right first time. I have been more than patient. A brand new 17k ac unit should not have had this many repairs done. I am 0% satisfied with the company and management. Tech and call center have been very polite but that does not fix my issue. This unit has been running my electric bill up and iv been trying to get myself and other people and animals to doctors but am unable do to so because of many appointment windows that are 4 to 12 hours windows. Also would like help with ac running excessively and causing electrical bill to increase.

  Business Response

  Date: 08/15/2023

  All these issues have been addressed the unit was replaced under full warranty on August the second the only thing left to be done is the metal duck cover that was ordered from our sheet metal supplier that once it arrives we are going to have it installed i'm not aware of any other issues

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20400593
  
  Correct that the unit had been replaced under warranty. Was told metal cover was ready before unit was warranty. Have called multiple times to ask when cover will be installed and have complaints about duct work leaking air from behind unit. Have been told multiple times the company to busy with other jobs to come finish mine and can not get anyone from management to call and verify when job will be finished.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the Family Plan in 2019 and have been paying monthly for it since. One of the promises of the plan is "If you ever need service, you immediately go to the front of the line." Last night, my AC stopped cooling, so I called first thing in the morning, and CSR ******* was super nice - maybe the best CSR I've ever worked with from any company - but they did not put me in the "front of the line." I was put behind other customers, scheduled for the following afternoon, about 30 hours later. I thought about it all day while my family sweat in an 86 degree house, and when I called back later to give them a second chance to honor their promises that I've been paying for for 4 years, the second CSR was uncaring and dismissive. She wouldn't move me to front of the line and seemed to have no respect for the Family Plan since it is an older plan. She implied that all their other customers today are members with the same priority as me, and though that seems unlikely, there's no way for me to know if it was a lie or not.I'm not asking for special treatment - I'm just asking them to honor their promises by providing the services they sold to me. I actually like this company, so I'm sad I even have to do this.

  Business Response

  Date: 07/31/2023

  Called customer, reviewed his original contract, agreed to honor the original contract with 10 years parts and labor.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20392428
  
  I am rejecting this response because:

  The phone call was greatly appreciated and made large steps towards recognizing and complying with our contract, but the contract does not specify a limit of 10 years.  I asked to see documentation of such a 10-year limit, and was not provided with such.  The contract I have says in bullet #1 "This agreement sets forth the entire agreement between Scotts One Hour Air and the Equipment Owner," and I believe this would nullify any externally described limit of 10 years anyway.  As far as I can tell, this contract was sold as perpetual for the life of the current air conditioning system and only terminates when the covered system is replaced with a new system or I elect to stop paying the monthly fee.  If the company cancels this contract at 10 years, that is like someone having a health insurance contract that promises full, permanent coverage from age 18 through the rest of their life, but then the insurer unfairly cancels it just as they begin to get old, after they have paid their premiums throughout their younger, healthier years.  The insured made a wise decision to invest in the insurance early, expecting to be spending more on premiums than claims for the first many years, with the expectation of savings in their older years.

  I did offer to consider minor amendments to our contract if the company finds the contract, as originally written, to be extremely hurtful to their profits, if that will help get this conflict resolved peacefully and result in easier service appointments in the future.

  I attached a copy of the contract we're discussing to this message, modified to redact my personal information from the first page.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One Hour needs to step up and fix their mess. On 6/25/23 I called and signed up for their maintenance program for A/C maintenance and made a credit card payment over the phone for it, since my A/C was not cooling and I thought it needed freon. They sent someone on 6/26/23 to check the unit and that was another charge for $49.00 to look at the unit. After the visit they told me there was a leak somewhere and the prices were to high so I asked for an estimate on a new unit. They quoted me $10,141( which it was WAY over priced ) and I decided to look for some other companies options. They did not do anything to the unit at all and I went without A/C for about a week. After a week I got it from another company for $4,600.00 and it was installed. I called on 7/6/23 and spoke with ******* to cancelled my membership for the maintenance program and request a refund to my credit card. He stated he could not do it at that time but said someone was going to call me within 30 mins. to do so. No one call me that day or the next day. So I called on 7/8/23 which it was a Saturday and they told me someone was going to call on Monday as they did not work on weekends. No one called either. Last time I called them was on 7/11/23 which it was a Tuesday and the lady told me she was going to send an email ( URGENT ) for them to call me and resolve the issue and to this day 7/18/23 nothing has been done and I have not receive ANY kind of call regarding this matter.I checked my credit card account just now to make sure of the amount charged for the maintenance and noticed that in fact it was charge to my account on 6/23/23 as well as the $49.00 service charge for them to come out and look at the unit. However, these 2 charges were not the only ones. There was another charge for $49.00 also made on 6/23/23. I do not dispute the $49.00 for the service call, but the extra $49.00 is just a double charge for this service.

  Business Response

  Date: 08/01/2023

  Sent refund request to accounting on 8/1/2023, it is being processed.

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would contact the credit card company to assure that the reimbursements were made.
  
  Sincerely,
  
  *****************************