Complaints

This profile includes complaints for Integrity Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Integrity Home Solutions

  5904 Hampton Oaks Pkwy Ste C Tampa, FL 33610-9521

  
• 

  Integrity Home Solutions

  1661 Commerce Ave N St Petersburg, FL 33716-4205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a concise document outlining the issue we are facing, in that the work has not been completed due to poor workmanship. Integrity seems to be devoid of any business acumen and management structure as it has been impossible to have a manager of the plumbing/drains to call/visit to discuss how they are going to resolve this issue. All I receive is threats of collections. If they require the amount owed then DO THE WORK.

  

  Business Response

  Date: 07/22/2025

  Integrity Home Solutions appreciates the customer's feedback. We will be reaching out to the customer to address their concerns. 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water Leak at our home in March. Had Integrity Home Solutions come out, and re-plumb the entire house. We have massive holes in our house now, broken tile, faucets that need to be replaced, and piping that has to be cut back and plastered over. They have been back one time since March. They constantly transfer you to someone else, with a promise that you will hear back, then don't answer the phone. We have left no less than 50 messages, and have spoken to at least 6 people. All of which just tell us they will have someone else reach out to us. Unfortunately, none of them ever do.

  

  Business Response

  Date: 07/22/2025

  Integrity Home Solutions appreciates the customer's feedback. We will be reaching out to the customer to address their concerns. 

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service tech came out and after reviewing the system told me the astronomical pricing to test and possibly find a leak (if that was even the issue) and then told me it made more sense to just purchase new air handler and condenser unit. Told me the units I had were AT LEAST 9 years old. The manufacturer sticker on both machines indicated that they arent even 5 years old at this point. Tech didnt know what he was doing and was in constant contact with their manager, who also obviously didnt know what they were talking about and just pushing for their upgrade packages for new units. Next day I have another company come out, tech spends the time to service the unit and lets me know my issue was related to an airflow problem caused by my filters being too good, and I just needed lesser filters and my issue would be resolved.

  

  Business Response

  Date: 07/14/2025

  Integrity Home Solutions appreciates the customer's feedback. We have been in contact with the customer to resolve his concerns. 

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/24/24 we purchased the deluxe package HP 3.5 Split SEER2 HVAC system for $16,385 (Invoice #*********). We financed a loan with ****************************************** and have since paid $6,****** has been a nightmare and nothing but stress and aggravation since we purchased the unit less than a year ago. We have scheduled to have a technician come out over 10 times since July 2024 due to the unit not working and having no AC. Each time a technician came out, they mentioned a different problem with the unit- from the thermostat to the breaker switch to the air ducts to the *** part. We had the thermostat replaced on 8/9/24 and the breaker switch replaced on 2/26/25. The *** part was supposedly ordered and has not been installed yet, even though we were told it would be arriving on 6/17/25. We were never informed of any of these potential issues at the time of installation as it seems securing our financial commitment was the only matter of importance to this company.We have been without a fully functioning unit and consistent AC since the unit was installed. I requested to speak to a manager on 6/11/25 and was told someone would call me within ***** hours. I followed up on 6/19/25 and was told ***** would be calling me back at some point today.***At this time, we are requesting to have the unit removed and the money we paid to be refunded. We are also requesting to have the loan and remaining balance $10,270.40 with Service *************** to be terminated. As it states on the invoice: MONEY BACK GUARANTEE. The equipment we have installed will perform as designed or we will remove it and return 100% of your investment. The 'brand new' unit installed in July 2024 has never functioned properly and despite our attempts to weather the storm and make things work, we do not feel as though our investment has been reciprocated through the quality of the unit and the customer ********************** we have received in escalating these issues.

  

  Business Response

  Date: 07/02/2025

  Integrity Home Solutions appreciates the customer's feedback. After reviewing the account with AC trade management the system is up and running per manufacturer specifications. If the customer needs further assistance please reach out to Integrity Home Solutions. This matter is considered resolved. 

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23492572
  
  I am rejecting this response because:

  Since July 2024, the system has failed to properly function on multiple occasions leaving us with no air conditioning. The business has waited until they replaced yet another part to respond to our complaint.
  
  As of today, 7/2/2025, we are still waiting for a manager to call us back. We requested to speak to a manager on 6/11/2025 and were assured we would receive correspondence by 6/19/2025.
  
  We are requesting a meeting with a manager as soon as possible and would like to be contacted with options for scheduling a date and time to meet.

  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 07/16/2025

  Management has been in contact with customer to address the remaining concerns. I have personally spoke with the customer as well. We sent out a technician to pull a full data sheet to send to the manufacturer. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am expressing my deep frustration, disappointment, and concern regarding the continuous mishandling of my ** service and the resulting financial burden, physical distress, and emotional toll caused by your companys negligence. First visit was a routine maintenance check. I raised concerns about the **s performance, the technician dismissed it, suggesting the thermostat might be the issue, charged $71.70. When the ** failed just three days later, I purchased a new thermostat out of pocket for $149.09. Tech returned and charged $89 to install it. Continued Misdiagnoses: Only four days later, the ** failed again. A different technician suspected a leak and charged $649 for a dye test. No leak was foundnow it was a coil issue. The coil was replaced at a cost of $831. Days later, the system failed again due to reversed drains. Then came another claim: the circuit board was the issue. I waited in 90+ Florida heat. To survive, I purchased fans and two portable ** units, totaling $437.67. Then I was told the wrong board was ordered.False Promises and Delays: *****, company **** promised early service and reimbursement for emergency cooling purchases. That never happened. After over a month, a tech finally arrivedonly to say the real issue was the thermostat. Once replaced again, the ** worked. This unit is only two years old and installed by your company. Unacceptable Outcome: They misdiagnosed issues multiple times, installed parts incorrectly, ordered the wrong parts, lied about reimbursements, and left me without ** for over a month. I am elderly and this created serious health risks. I now question if this was gross negligence or intentional exploitation. I am formally demanding a full refund of all service charges and out-of-pocket expenses, including:$71.70 (3/6):$239.00 (membership 3/7):$89.00 (3/10):$831.00 (3/18): $649.00 (dye test): $437.67 (thermostat, fans, and ** units): Total: $2,406.37

  

  Business Response

  Date: 06/30/2025

  Integrity Home Solutions Appreciates the customer's feedback. Please allow ***** business hours to review. 

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23439450
  
  I am rejecting this response because: no solution 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased this home. We were told the a/c unit was about two years old on the seller's disclosure. On May 24th it stopped blowing cold. We called integrity for service. The technician who came out told us that the compressor had failed and that the system was "full of acid." He said that the entire system should be replaced because of contamination and since it was 13 or so years old that it was past it's service life.the date 1/16/22 was written on the air handler and a label as is common on installations. I showed this to the tech and he said that he could tell by the serial number that the system was at least 13 years old. I agreed to a new system as per his recommendations for $12,000. This was to be financed by ************** through an arrangement they have with the bank. The tech said that they would be out on the 26th to install the new unit. Afterwards, I looked at the serial number and saw the first two numbers were 22. This was a ******* system and I called the company. They said that the first numbers are the date of manufacture, 2022. The previous owner had registered the system with ******* and the production date was 10/1/21 and it was installed 1/16/22 just over 2 years ago and that the warranty transferred to the new owner. The unit is fully warranted until 1/16/27.The next morning I called Integrity and told them to cancel the installation as well as the financing arrangement. They assured me that they would. I called another a/c company that was recommended by the manufacturer and they came out to test the system. They said that there was no problem with the compressor and the only item they found was that it was low on refrigerant They simply topped off the system and it has been working fine since then. A called the bank to assure the financing arrangement had been cancelled. I was told that Integrity never cancelled the arrangement but had instead added over $3500 to the account. They are frauds and are ripping me off.

  

  Business Response

  Date: 06/16/2025

  Integrity Home Solutions acknowledges and appreciates the customer's feedback.
  
  Upon a comprehensive review of the account, it has been confirmed that the aforementioned job was canceled, and the full amount was refunded to Synchrony.
  
  Accordingly, Integrity Home Solutions considers this matter resolved.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company changed out the inside and outside AC unit in Oct 2024 after my home was flooded in ******. We have been trying for month...literally...to get them to fill out and submit the subcontractor card to the city so the work can be inspected and the rebuild of home can continue. Nobody will call us back. Out construction is stalled and the time on the permit is ticking. They took $13000 then ghosted us on the remaining responsibility for permitting

  

  Business Response

  Date: 06/11/2025

  Integrity Home Solutions appreciates the customer's feedback. We have been added to the sub-card as requested. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 22nd called Integrity to discuss an outside pipe leak for *********** in ***********, ** rental property. We all agreed that since it was the weekend we would wait until Monday to have a plumber access the water leaking. On Monday, March 25 we agreed on $9096.56 for the re-pipe permits and Drywall repair. The work was done 4-1-205 - 4-2-2025, but the pipe that connects to the city was bad, so we paid $3526 extra totaling $12622.56. Payment had to be made asap, and a driver was sent to pick up the full payment. The front yard to the rental was completed dug up and all of the drywall in the rental home were left open to wait for an inspection. As of 4-13-2025 no inspection. I started calling integrity to find out when the inspection would be done and the drywall repairs & holes in the yard cleaned up. No one could speak with me, ONLY customer **********************, NO MANAGERS, NO ONE WITH ANY AUTHORITY WOULD SPEAK WITH ME. So, I contacted the ******************** department, and they knew exactly who I was calling about. They knew that a permit had been filed for the re-pipe at *********** but never paid the fees. I decided to pay the permit fees myself, AGAIN, just to move forward. But the building department said Integrity needed to request the inspection now. Just a phone call to schedule the inspection. I called integrity again and ******* *******, Permit Coordinator emailed me on Monday, 5-5-25 explaining municipalities schedules. I explained that no one from Integrity paid the permit *********** would never come unless those fees were paid. So, I showed her proof of myself paying them and I requested that she needed to call the building department to schedule. She asked for two dates for scheduling, and I gave her the tenants availability. The date came & went, & NO ONE CAME. I emailed her on 5-14-25 & I got an automated email telling me ******* was no longer working for Integrity. Please finish the job!!! Please refund me for the permits paid to you!

  

  Business Response

  Date: 06/09/2025

  Handled.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday May 10, 2025 my air conditioning in my home wasn't blowing cold. This company came out that evening and said my compressor was blown and I needed a new air conditioning system. I paid the service fee and was told would apply to repairs. They also said someone would call to schedule the repair and check warranty. On Monday a salesman came out and gave me 3 options. Lowest was little over nine thousand dollars.I got a second opinion and was told only a dual capacitor need replaced. Was replaced and air working again in about an hour. I truly don't feel they did ANYTHING for the service fee. They came out and tried to lie to me. My air conditioning, entire system, is only 5 years old!! Complete scam company!! Please investigate!!I have the estimates they sent and the repair cost from an actual professional.

  

  Business Response

  Date: 06/09/2025

  I get these emails as well. Both are handled.

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23326428
  
  I am rejecting this response because:

  It makes no sense at all...

  All they said is they received emails, no resolution, no apology, nothing from them.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/16/2025

  Integrity Home Solutions acknowledges and appreciates the customer's feedback.
  
  Please be advised that the $129 charge represents our non-refundable, after-hours service fee. This fee covers the dispatch of a technician and the initial diagnostic procedures, irrespective of the outcome of further repairs. Upon arrival, our technician performed a comprehensive series of diagnostic tests to assess the issue.
  
  The invoice detailing these services is attached for your review.
  
  Please be informed that, in accordance with our established policies, this charge is not eligible for a refund.

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Pasco County permit # RESPLM-2023-***** at address ***********************************************I am the personal representative of the estate for the deceased homeowner ******* Java. The home has been under contract for sale since March 2025. A whole home repipe was completed by Home Integrity Solutions prior to the passing of ******* Java in 2023, for an amount of approximately $8,010. The work was completed however Integrity Home Solutions allowed the permit to expire without completing the terms of their contract. Since then, Integrity Home Solutions has been notified almost everyday by the Buyer, the ************** and ************ building department on what is needed from Integrity Home Solutions to re-open the expired permit for the inspection of work to be completed and closed out so that the closing of this property can commence. This has been going on since the beginning of April 2025 with nonsuccess in bringing this to completion. Integrity Home Solutions is the primary cause for this property not being able to close, costing both the buyer and seller the inability to complete this transaction in the midst of the passing of my my mother in law ******* Java and late father ******* Java.

  

  Business Response

  Date: 05/13/2025

  Integrity Home Solutions appreciates the feedback. Please allow us ***** business hours to review this complaint.