Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding deceptive sales practices used by car dealers in the area, specifically around the advertising of vehicle pricing and incentives.A vehicle was advertised with the following pricing:Advertised Sale Price: $27,995 **************** $13,830 However, when I reached out to the dealership to inquire further, I was met with evasiveness and a complete refusal to provide a breakdown of the claimed $13,830 in incentives or the dealer originated fees. I requested a simple, transparent list outlining what those incentives were and whether I qualified for them. Instead, I was told that the details could only be shared in personclearly an attempt to lure potential buyers to the dealership under false pretenses.This type of practice is misleading to the public and wastes consumers' time and adds to the mistrust of these entities who continue to operate under the local laws. It amounts to bait-and-switch tactics, where dealerships advertise unrealistic prices that are contingent on incentives very few people qualify foror worse, ones they are unwilling to specify at ****** concern is not just with this specific dealer, but with the broader pattern of this behavior in the local auto market. These tactics are designed to manipulate consumers and should not be allowed to continue unchecked. I urge the BBB to investigate these practices and hold businesses accountable for false or intentionally vague advertising.Thank you for your attention to this matter.

  

  Business Response

  Date: 07/15/2025

  To whom it may concern.

  All of internal documentation shows dealership was prepared to honor the advetised price.Customer was expecting bottom lines price (which includes taxes and state tag fees) to ***** advertised price. Customer was shopping many dealers and came up with same result.

  We could not satisfy customer's needs. We will turn off any follow up we have moving forward.

  Thank you 

  Customer Answer

  Date: 07/15/2025

  Hello Team,

  
  My original complaint focused on the lack of transparency regarding existing incentives and dealer-related feesnot the bottom-line price itself. Suggesting that my concern stems from unrealistic expectations is inaccurate and deflects from the real issue: the dealerships consistent refusal to disclose basic pricing details unless customers physically visit the location, subjecting themselves to unnecessary pressure and poor experiences.
  At its core, this complaint is about negligence and intentional resistance to sharing clear, upfront informationwhich I believe consumers deserve before committing their time and effort.
  Thank you for your attention to the actual concern. Further proof of communication where clear resistance is outline can be shared if needed. 
  

  Sincerely

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23594055
  
  

  Hello Team,

  
  My original complaint focused on the lack of transparency regarding existing incentives and dealer-related feesnot the bottom-line price itself. Suggesting that my concern stems from unrealistic expectations is inaccurate and deflects from the real issue: the dealerships consistent refusal to disclose basic pricing details unless customers physically visit the location, subjecting themselves to unnecessary pressure and poor experiences.
  At its core, this complaint is about negligence and intentional resistance to sharing clear, upfront informationwhich I believe consumers deserve before committing their time and effort.
  Thank you for your attention to the actual concern. Further proof of communication where clear resistance is outline can be shared if needed. 
  

  
  

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/22/2025

  At this point in time our investigating efforts internally and documentation show that the Out the door number was a priortiy, we weren't able to meet the customer's expecatations and unfortunately we were not able to do business. 

  Thank you 

  Customer Answer

  Date: 07/23/2025

  Dear BBB,

  
  I am rejecting the businesss response for the following reasons:
  The out-the-door numbers were never provided during our conversation. If the dealership has documentation proving otherwise, I encourage them to present it. Additionally, neither the available incentives nor the dealer fees were disclosed to me at any point.
  I would prefer not to continue this back-and-forth, if no serious investigation will be made, but I stand by my original complaint based on the facts.
  

  Sincerely,

  
  ******* *******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an online inquiry regarding a Dodge Durango lease. After that, I was bombarded with calls and texts from multiple salespeople. I explained I was nearing the end of my current Jeep lease and simply wanted to know what lease terms they could offer me on a new vehicle.After multiple pushy follow-ups, I agreed to visit the dealership. When I arrived, the person I had the appointment with was unavailable. The salesperson who did assist me appeared disinterested and unprofessional. I asked for their best lease offer on a Jeep L, but instead of providing numbers, I was pressured to take a car that day.Things escalated when a manager came out andwithout provocationraised his voice in the showroom, stating Were not going to play your shopping game, and refused to give me pricing. He told me to go shop elsewhere and return only if I had another dealers offer for him to beat. I found this behavior disrespectful, unprofessional, and entirely unacceptable.I believe this dealership's treatment of customers lacks integrity and courtesy. It is entirely reasonable for consumers to compare offers before making a purchase. I left feeling disrespected and have no intention of returning.Desired Resolution:An apology for the treatment I received, a formal acknowledgment of my complaint, and assurance that this type of customer interaction will be addressed internally.Additionally, the General Manager has the opportunity to make this right by providing a better-than-great lease offer on a Dodge Durango GT Plus AWD, in White with Black or Red leather interior.

  

  Business Response

  Date: 07/08/2025

  Hello sir,

  We are sorry for the experience you had at our Sawgrass location. It is not in our practice nor process to mistreat customers in any way shape or form. Our team should have gotten you the information you requested when asked and we will council accordingly. Thank you for your input and feedback.

  If you chose to lease a 2025 Dodge Durango GT AWD, we have one at our ******* location with an MSRP of $46,490.00 and we are providing $9,172.76 in savings for a sales price of $37,317.34 plus the taxes and fees. Your monthly payments on a 36 month lease x 10k miles per year with zero money out of pocket would be $594.00 per month. We look look forward to your response if this is something you would like to pursue further. 

  We are sorry again for the lack of customer service that you dealt with and we will be handling internally.

  Thank you 

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ******** and appreciate their apology and acknowledgment of the poor customer service I experienced. I find that your proposed resolution is satisfactory to me.

  
  However, due to the fact that it took the dealership over a month and a half to respond, I decided to move forward with another dealer. I ended up working with Napleton's Northlake CDJR, and the experience was night and day. Their team was professional, responsive, and made the entire process smooth and enjoyable. They gave me a great deal on exactly what I was looking for, and we were able to finalize everything the same day.

  
  Im now the proud and extremely satisfied owner of a 2025 White Dodge Durango GT Plus with the Blacktop Package and Red interior. Im very happy with the outcome, even if it came from another dealership.

  Sincerely,
  Mr. *********

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the most horrible experience with this dealership when our old lease was coming due and getting a new lease BACK IN February . Initially we were told that the old lease was going to be taken care of and they were going to a buy out and use it a trade in . THREE MONTHS later pass MAY and Im getting call from Chrysler capital because no one knew the whereabouts of the old lease !! What ?! Like it was in ARRIGOs possession and they didnt pay for it or nothing . We had debt collectors from Chrysler Capital contact us because the old lease was still running . And then now its June we get letter saying we owe money for when the lease as a turned in lease?! And now they are charging us extra fees . The dealership convinced us that everything was taken care of but now we are dealing with a headache ! We felt used , and just because they wanted to make a quick deal and not help us at all. We try to contact the ** ****** ********. Never received a call back or anything its been 4 months of trying to resolve this .

  Customer Answer

  Date: 06/11/2025

  Second page of billing from Chrysler capital 

  

  Business Response

  Date: 07/08/2025

  Customer Experience Coordinator, **** *******, reached out to customer and is providing customer with correction on dealership end and a check for $2,600.00

  Thank you 

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 years ago I had a bad deal they took advantage of me and my fault somewhat thent 3 years later I could not get help to buy the out the vehicle dodger ram 2022 not happy with dealership supposedly got. Better under different umbrella company the ****************** not true

  

  Business Response

  Date: 06/09/2025

  To whom it may concern,

  We have read the dispute and the disputed amount from the consumer's purchase on 05/30/2022. We are not understanding the consumer's complaint towards advertising or the disputed amount of $5,000.00. The consumer contracted at a 3-year lease, received over $7,000 in equity on theri trade in and the vehicle itself was sold below the Manufacturer Invoice dollar amount. The consumer received a specatular deal on his vehicle: ***************** / 2022 Ram 1500. 

   

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23430993
  
  I am rejecting this response because:  dealership is sketchy abs not thruthfulll supposedly they part of new regime but think is same regime I was trying to work or buy out lease but arrigo sawgrass did not help or try to help my original deal was a bad deal plus I sign up or they made me sign up for 3000 arrigo done type of warranty which sound odd  now Iam being billed over 8200 k  from Chrysler capital all be clause arrigo sawgrass threw me under the boss  I will  never ever shop there Again very unhappy and theyve ripped me off before and after they should paid the 8200 to Chrysler capital i return lease after 3 years 2022 dodge ram  abd they did not even notify them about i found out a week plus later from Chrysler they have call me about it  I would like to speak to whoever own the dealership   Not happy 

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle been in and out for repair for the pass 5 month and every time it goes in they repair something that does not got nothing to do with the issues I take the vehicle for repair and still having same issues.

  

  Business Response

  Date: 06/09/2025

  To whom it may concern.

  We are writing in response to the claim filed by Mr. ***** ****** regarding his vehicle, 2015 Dodge Durango VIN # *****************  with ******* miles. Mr. ************* vehicle was written up on May 12, 2025, and has expressed a whining noise while driving, as well as a suspension concern . 
  
  Mr. ******** vehicle had a Mopar Lifetime Warranty upon inspection. It was determined that the vehicle requires significant repairs, including a suspension concern which was a torn rack and pinion dust cover that we repalced at no cost. and a transmission replacment. Following this assessment, we contacted ***** to initiate a claim.
  
  Mopar reviewed the claim for the tranmission and, due to the substantial funds that have already been expended on Mr. ******** vehicle, they made the decision to buy him out of the warranty. This action included canceling his contract. We want to emphasize that this decision was made by ***** and was not initiated by our dealership.
  
  As part of our commitment to customer satisfaction, we absorbed the checkout charge of $220.00 associated with diagnostic process, as well as the $320 cost of the rental vehicle Mr. ***** chose during this repair. 
  
  We regret any inconvenience this situation may have caused Mr. ****** and appreciate his understanding as we worked with Mopar to resolve the matter. If you require any additional information or documentation regarding this claim, please do not hesitate to contact us.
  
  Thank you

   

  Customer Answer

  Date: 06/22/2025

   
  Complaint: 23383467
  
  
  I am rejecting this response because: they abuse the warranty  by mis diagnosing and over charging warranty with unnecessary repaired and they actually damage my vehicle transmission after they remove the transmission to repair rear main seal after that was when all the issue started with the transmission.    
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 06/30/2025

  This dealer has damage my vehicle and don't want to be responsible for the damage after they replace rear main seal on my vehicle that required removing the transmission I started getting whining sound from some where in the engine I am not a mechanic but I keep my vehicle to hi standard and I performed all suggested militance by mechanic. after many repair and many claims to the insurance they figure that it was a bad transmission which they damage when repairing the rear main seal. do to all unnecessary claim and many deductible the insurance decided to cancel my insurance and not repair the transmission that the dealer damage. This repair center cant be trusted they come and give false diagnostic for you to spend money I see it happen when waiting in the waiting room and recently my sister took her truck for and oil change and they told her that she needed air filter change and had and oil leak which both where not true we had change the filter before taking the vehicle to the shop and I took the vehicle to another mechanic to verified there diagnostic and both where not true. the advisor are paid over commission and they will over sell to get paid and make there number for not to get fired. I have spoken to some advisor and they are very pressure to make sale and numbers that even some of then don't take lunch to stay in task . at the same time you can tell do to the hi turn around in employees. I only ask for them to take responsibility for their action and repair my vehicle at no cost do to they damage my transmission like they damage other part just to make sales. I have video of my vehicle leaking gasoline after I pick up for repair from a broken fuel pump I have picture that I have uploaded of repair not made and charge for then this repair shop no good. if can I will like to speak to someone from the BBB to show all my video and picture. thanks for taking your time and reviewing my case.

   

  Sincerely,

  ***** Rivera 

  

  Business Response

  Date: 07/08/2025

  We have accommodated this customer every time his vehicle was here. When our Service Manager, ****, had first met him, we wrote rental bills prior and there was other assistance provided prior. However, he had an unresolved issue about the vehicle not starting when it was cold. Given that we could not duplicate the concern, we opened a star case with Jeep for guidance. The vehicle was here for approximately 2 months due to delayed parts,one being a seat belt and the ongoing communication with the engineers.  I kept him in a loaner the entire time.  In that same visit, CDJR Star Case Line recommended to replace his spark plugs, I priced matched University in order to take care of his concern. 
  
  He left and came back approximately 3 days later claiming that we had ripped his rack and pinion boot to try to get him to come back. He states he took the vehicle to a mom and pop shop who informed him of our "intentional damage to the boot"  and accused us of faking repairs. I reassured that all the repairs we said were performed, were actually completed. 
  
   Although we are 100% certain we did not miss that tear ( the tech who worked on it is super thorough) we still replaced the boot at no cost. During this Visit it was determined the vehicle needed a trans, the vehicle has 109k miles and is a 2015 leading to the buyout. In this visit he took at a rental knowing there would be a cost and then refused to pay. We wrote off the ****** rental bill.   
  
  We followed the star's instructions and the diagnosis tree; the transmission did not fail because of anything we did. 

  We have closed the case is there is nothing owed to the customer any further. Thank you 

  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23383467
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23383467
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 07/10/2025

  To whom it may concern.
  We are writing in response to the claim filed by Mr. ***** ****** regarding his vehicle, 2015 Dodge Durango VIN # *****************  with ******* ********. Riveras  vehicle was written up on May 12, 2025, and has expressed a whining noise while driving, as well as a suspension concern . 
  Customer answer: This Noise started after you work on it my vehicle did not have that noise this noise can after they repair rear main seal that required to remove transmission which you mechanic at initial thought that was a tension pully.  
  
  Mr. ******** vehicle had a Mopar Lifetime Warranty upon inspection. It was determined that the vehicle requires significant repairs,including a suspension concern which was a torn rack and pinion dust cover that we repalced at no cost. and a transmission replacment. Following this assessment, we contacted ***** to initiate a claim.
  Customer answer: My vehicle had a torn rack and pinion cover cause a week before they replace the rack and pinion which it was charge to the warranty and they decided to tied them with zip tied that fail during driving, this is the reason my vehicle had torn rack and pinion cover for a bad Job done by Arrigo service mechanic . this job was not free it was part of warranty from previous repair that was not done properly. Just like my fuel pump had to be replace 3 time cause it was not being done properly.    
  
  Mopar reviewed the claim for the tranmission and, due to the substantial funds that have already been expended on Mr. ******** vehicle, they made the decision to buy him out of the warranty. This action included canceling his contract. We want to emphasize that this decision was made by ***** and was not initiated by our dealership.
  Customer answer:  This is correct fund that was used for repair that you made do to miss diagnostic my vehicle and many unnecessary repairs. Just like that one they had made of replacing spark which where replace one year before and yes, they help me with the cost of it on price matching from another service center, just like the recommendation of replacing transmission filter and oil back in 05/22/2024 that actually Mopar state that this type of service is not needed for this vehicle.   
  
  As part of our commitment to customer satisfaction, we absorbed the checkout charge of $220.00 associated with diagnostic process, as well as the $320 cost of the rental vehicle Mr. ***** chose during this repair.
  Customer answer: I am very grateful for What **** was able to do for me but this dont erase what a bad service I got from there machinic and the sloppy job they performed on my vehicle. If you look at my vehicle record even with the hi millage all recommended maintenance on my vehicle are performed as recommended by manufacture and service center. On 02/10/2025 rear main seal was replace do to recommendation,after that repair the noise started.      
  
  We regret any inconvenience this situation may have caused ********* and appreciate his understanding as we worked with ***** to resolve the matter. If you require any additional information or documentation regarding this claim, please do not hesitate to contact us.
  
  Thank you

  I have attach of all recommended repair done to my vehicle for better history and all I have struggle with this service center. I just wanted my vehicle properly repair. they had my vehicle for almost 5 month repairing many thing to add the end have my warranty buy me out  for all this mis diagnostic and many unnecessary repair. this the the issue when you have mechanics and advisor depending on commission for their salary that they over sale no matter the consequence.    

  
  
  

  Customer Answer

  Date: 07/10/2025

  Just a little sample on how bad this service center has become I went in on Sunday to view a this vehicle Vin: ***************** Stock: N160483 Mileage: 10,650 Miles, they has for sale after the sales associate told me that vehicle had pass thru multi point inspection by there service center I decided to take close look the perform a visual inspection of the under carriage and found the the vehicle had major rust and dry rotten tires which they cover using a lot of tire shine . I attach you can see the picture.     

  

  Business Response

  Date: 07/15/2025

  To whom it may concern. We see the consumer rejected our response.

  All documentatin we have internally points no mistakes or wrong doing on dealership part. There is nothing for us to do moving forward.

  Thank you 

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23383467
  
  I am rejecting this response because: My vehicle is at my personal mechanic located at ****************************************** with a bad fuel pump that was replace by Arrigo service center on 02/21/2025. no less then 2000 miles from service and it damage it like it never was replace or properly fix this is the main reason I distrust the repair shop I have never encounter so many unsuccessful repair from a mechanical shop this is the reason I suspect they damage my transmission after working on my vehicle . When a month before the noise started and they replace the transmission they performed a software update on the transmission and it was suppose to be working find.   
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 07/19/2025

  I mention before that my fuel pump was replace 3 time by Arrigo and I had to replace once more time due to a faulty wire inside the fuse box something that was repair by Arrigo service center. This type of repair that they did are not professional or up to standard the type of repair they did could cost me and accident by me vehicle catching fire by a faulty electric wire or even damage my entire vehicle by causing a short on my computer. see attach picture for Arrigo ************** method of wire repair this is how it was found my myself and my repair mechanic       

  Customer Answer

  Date: 07/19/2025

  See additional picture of wire repair from Arrigo Service Center  

  

  Business Response

  Date: 07/22/2025

  To ************************************************ along with the Platform General Manager, has thoroughly reviewed the customer's concerns and the steps taken to address them. After careful evaluation, we have found no negligence on the part of the dealership. In fact, we have documented multiple efforts made to assist and repair a 10-year-old vehicle with over ******* miles.
  

  Despite this, and in the spirit of goodwill, we have decided to extend a one-time offer to the customer in an effort to resolve the matter amicably. We are willing to refund the full amount the customer has paid out-of-pocket for repairs, as we have detailed repair orders. This amount totals $1,242.12 within the last year and that is what we are willing to do.
  

  In return, we would require the customer to sign a General Settlement and Release Agreement acknowledging this as a one-time goodwill resolution. The agreement will also require that any existing negative online reviews related to this matter be removed.

  
  It is important to note that the dealership has made every effort to address the customers concerns, including writing off over $1,000 in rental car expenses provided as a courtesy.

  
  We remain on standby for the customers response. He may reply through the BBB platform, and we will proceed with the next steps accordingly.

  
  Thank you.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23383467
  
  I am rejecting this response because: This how this service center is dishonest and make up problem to overcharge customer with not needed repair. On 12/30/2024 was when I started to have major issues with Arrigo *************** I took my vehicle because it did not start in cold temperature they did and inspection did not find and issue my vehicle. On 01/31/2025 I took the vehicle again because it did not start they performed many service Front crankshaft oil seal replaced, Fuel system checked, Oil and filter changed, Oil pan replaced/repaired do to they found and oil leak in my vehicle, few day later on 02/10/2025 I take my vehicle again do to no start and they performed more service, Engine oil/fluid leak checked, Fuel system checked,Rear crankshaft oil seal replaced. I dont have a clue why the rear may seal was not perfumed the same 10-day prior, on 02/21/2025I took my vehicle do to no start and new humming that my vehicle did not have this noise came after rear crankshaft oil seal replaced once there the performed the following service Drivability/performance checked, Fuel pump replaced, No-start/hard start condition checked, Steering/suspension checked, Fuel pump wire harness,  a month later 03/19/2025 I took my vehicle again for the same issue a no start and humming noise this where the service done at the time Ball joint(s) replaced, Battery/charging system checked, Drivability/performance checked, No-start/hard start condition checked, Seatbelts checked, Seatbelt assembly replaced, Spark plug(s) replaced(spark plug where replace according to them that was the cause of the no start), Steering/suspension checked, Transmission checked (At this point they never found transmission issues) , On 05/12/2025.I took my vehicle cause I notice I was missing screws the hold spark plug coils,the boot the cover the rack and pinion the was replace couple a week prior where broken trim seals broken and was still encounter no start and humming noise,this time the performed the following service, Drivability/performance checked, Exterior trim checked, Steering/suspension checked,  ( That include replacing all damage and missing part on my vehicle do to improper repairs . on 05/14/2025 I took the vehicle again do to humming noise and seatbelt that was not replace and already charge to the insurance. after this service they found that the humming noise was coming from the transmission in which they verified on 03/19/2025, and there were no transmission issues. On 07/18/2025 I had the same issues of no start in which my local mechanic found that fuel pump hardness was not replace as it should have from previous repair. This ************** has damaged my transmission do to improperly handle when replace rear crankshaft oil seal and the damage my fuse box by no replacing wire hardness that was suppose to be replace on 02/21/2025 repair. In the pass 6 month of them repairing my vehicles I have encounter many mistakes done by their mechanic. Attach I will provide video and pictures of that damage. Yes, my vehicle has 10 years over ******* plus miles but I have performed all necessary maintenance to keep it in high standard and well taken care. And yes,they provided rental in which my service plan cover some and some they cover do to all the issue and problems I have encounter after their faulty repair. In which I am great full , but I this time I cannot accept your offer. The only thing that will make this right is Arrigo taking full responsibility of there mechanic mistake and fix my vehicle properly $1,242.12 will not repair my fuse box hardness that they damage or even come close to repairing my transmission that they damage as well. And the loss of my life time warranty that was cancel do to all the charges  and mis diagnostic and unnecessary repairs, just to make some extra money and make the monthly number .               
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer overfilled my oil during an oil change and caused lower and upper oil pan gaskets to leak, as well as blowing out rear main seal. They charged me my $200 deductable to fix issue they caused. Got vehicle back after paying for lower oil pan gasket replacement. They never checked if it was still leaking. Had to take vehicle back for another oil leak which ended up being upper oil pan and rear main seal. It took them 8 days to diagnose the issue and another 20 days to fix it. They would only cover 13 days of rental, leaving me with over $700 in rental fees from a problem they caused. I request reimbursement for $200 for warranty deductable and $700 rental fees

  

  Business Response

  Date: 05/27/2025

  The Managerment team had waived the $200.00 deductible and picked up the rental charges prior to just now seeing this complaint. 

  Please exucse out delay. Customer's wants have already been taken care of.

  Thank you 

  Customer Answer

  Date: 05/27/2025

  Upon receiving my truck last week, it is still leaking oil. This is the 3rd time since January I have picked up my truck from the dealership leaking oil. I need to get it fixed without waiting another 28 days. 

  Customer Answer

  Date: 05/27/2025

  04/18 04/18 77983013QS66GWXG8 ARRIGO CDJR OF SAWGRAS ************* FL 225.81

  $200 deductible was never returned from 4/18. Service Manager ****** gave an extra 5 days rental for a total of 13 days covered out of 28 or 29. I don't know, because they never gave me my paperwork when I picked up vehicle. They said they needed to close stuff out with Chrysler before giving me my paperwork. 

  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23364084
  
  

  Upon receiving my truck last week, it is still leaking oil. This is the 3rd time since January I have picked up my truck from the dealership leaking oil. I need to get it fixed without waiting another 28 days. 
  

  04/18 04/18 77983013QS66GWXG8 ARRIGO CDJR OF SAWGRAS ************* FL 225.81

  $200 deductible was never returned from 4/18. Service Manager ****** gave an extra 5 days rental for a total of 13 days covered out of 28 or 29. I don't know, because they never gave me my paperwork when I picked up vehicle. They said they needed to close stuff out with Chrysler before giving me my paperwork. 

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/09/2025

  To whom it may concern.

  A check for Mr. ****** has been cut and is going out by *** ground. We have attached a copy of the check for the $200.00 deductible refund.

  The vehicle has been since repaired and is no longer on our property.

  Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint regarding a deceptive and distressing experience with Arrigo Sawgrass (Tamarac, **). On May 3, 2025, I entered into a lease agreement under the explicit representation that financing was approved through ***************************** (****). I later confirmed directly with **** that the financing was officially approved on May 7, 2025. Despite this, the dealership unilaterally rescinded the agreement falsely claiming the deal "fell through," a statement that directly contradicts the lenders records and email correspondence.Following verbal threats of arrest and repossession made by the dealership to my father, the co-applicant, without any formal documentation, I later received a letter (not on official letterhead and lacking a formal signature) that attempted to retroactively validate those same arbitrary deadlines and included fees and threats to keep my downpayment and first month payment. This only further demonstrates the dealership's reactive and coercive approach, rather than professional and ethical ********** addition, two unauthorized credit inquiries were made under my father's name (the co-applicant) after the lease agreement was signed and **** had approved financing. These actions constitute violations of the Truth in Lending Act Regulation Z, the Fair Credit Reporting Act (FCRA), and Unfair and Deceptive Acts or Practices (UDAP). I have full documentation supporting this timeline and the dealerships failure to act in good ******** a woman who is eight-months-pregnant, this situation has caused me significant emotional distress, and the lack of transparency, accountability, and professionalism has left me feeling harassed. traumatized and manipulated. I hope the Better Business Bureau will intervene to hold this dealership accountable and protect other consumers, particularly those in vulnerable circumstances, from similar misconduct.

  Customer Answer

  Date: 05/22/2025

  I have supporting documentation beyond what is submitted here, but have limited this evidence to maintain confidentiality in the event of escalation. Im happy to provide additional material upon request or as the case develops.

  Customer Answer

  Date: 05/22/2025

  I have supporting documentation beyond what is submitted here, but have limited this evidence to maintain confidentiality in the event of escalation. Im happy to provide additional material upon request or as the case develops.

  Customer Answer

  Date: 05/22/2025

  I attempted to upload a ZIP file containing my supporting documents for this complaint, but the system did not allow it. As a result, I uploaded the files individually.

  

  Business Response

  Date: 05/27/2025

  Subject: Summary of Customer Lease Experience ******** ******
  The vehicle deal for Ms. ******** ****** was originally delivered on May 3rd.
  To provide background, Ms. ****** was initially declined for individual credit. Her father, a ******** resident, offered to co-sign. In this scenario, ******** would have been the primary signer, and her father the co-signer. However, this structure was rejected by the lender.
  We subsequently obtained an approval with her father as the primary signer. As a result, the vehicle would need to be titled in ******** in accordance with his license and residence. This significantly increased the payment amount due to tax differences, which Ms. ****** declined.
  To maintain the Florida address and reduce costs, her father was required to provide Proof of Residency as a bank stipulation. Despite claiming dual residency, they declined to provide the necessary documentation.
  Finance Manager ***** successfully restructured the deal with **********, removing funding stipulations and preserving the original payment of $506.35.
  Ms. ******, however, refused to re-sign the new contract or switch lenderseven after we assured her that her payment would remain unchanged under the new lender. She then began contacting Teachers ************ in search of an account number that did not exist, despite our explanation regarding the lender change.
  The inquiry from Stellantis is what prompted her complaint.
  After multiple legal threats and refusal to re-sign a lease agreement, a rescission letter was issued. Following this, her father contacted Sales Manager **** *********, who attempted to explain the situation and encourage a resolution. Ms. ****** declined to speak by phone, requesting all communication in writing for documentation purposes.
  Three days later, on May 23rd, she decided to return the vehicle.
  Conclusion:
  In good faith, we informed Ms. ****** that an alternative lender had been secured with no changes to her payment. Unfortunately, she was under the mistaken impression that her lease had been officially approved on May 3rd, and refused to proceed with re-signing based on that belief. Our facility has supporting documentation as well.

  In closing, we needed to refund the customer's down payment. The customer was refunded $3,606.00 on May 23rd to her debit card; the day she brought the vehicle back. The rest of her down payment was by check. Our company needed the funds to clear. those funds have cleared and the accounting office has already a scheduled a checked to go out on 05-28-2025. The staff was instructed to provide the customer with a tracking number when it goes out. 
  Thank you.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23362681
  
  I am rejecting this response because:
  

  Dear BBB,

  I am writing to formally respond to Arrigo Sawgrasss recent reply to my complaint. While their response attempts to provide justification for their actions, it contains multiple misrepresentations, omissions, and factual inaccuracies. Below is a point-by-point clarification to ensure the record reflects the truth of my experience:
  
  1. False Claim of Credit Denial:

  Arrigo stated I was initially declined for individual credit. This is categorically false. ***************************** (****) confirmed that I was approved on May 7, 2025, with or without a co-signer. I was never issued a formal denial notice by Arrigo as well, as required by law under the Fair Credit Reporting Act (FCRA), and I was not informed of any funding failure within the rescission period, which is a critical safeguard in lease transactions.

  2. Unauthorized Alteration of Contract
  
  After we had already signed a lease agreement and left with the vehicle on May 3rdwith documentation clearly naming Fusion Auto Finance/TFCU as the lessorthe dealership attempted to restructure the deal using ******************** as a new lender, where finance advisor ***** ******** stated it was a bad deal for the dealership to go with **** due to the costs they brought down. I was told to re-sign new documents under a different financial institution with no clear explanation, no updated paperwork provided in writing, and no legal basis for switching lenders.
  
  3. Unauthorized Credit Inquiries:
  

  Two unauthorized hard credit inquiries were run on my fathers credit report by  on May 10th and May 14th, after May 3rd (deal signed) and May 7th (**** official approval) without a signed credit application from him and without his consent. These actions are direct violations of the **** and caused unnecessary harm to his credit file.
  
  4. False Narrative About Refusal:
  
  I did not refuse to re-signI insisted on written documentation and new lease information to be sent over after a discussion with my father first. However, due to the dealerships pattern of misrepresentation, shifting information and the lack of transparency, the dealerships demands for me to accept a new lender without proper disclosure were not going to be met. I had every right to reject a new agreement that was fundamentally different from the one I had signed in good faith.
  
  5. Rescission Letter Was a Scare TacticNot Mutual
  The rescission letter sent by Arrigo was a reaction/threat to my persistent requests for transparency and documentation. It was not mutual. By that point, the dealership refused to communicate at all, be it in writing or  phone, and attempted to coerce me into re-signing under a new lender. They never sent any letters, requests nor emails requesting the car back and made many false claims as if they did. They failed to fund the original agreement properlyleaving me legally exposed and emotionally distressed.

  6. Partial Refund and Delays:
  I paid $5,506.00 in total ($5,000 down payment + $506.35 lease payment). On May 23, only $3,606.00 was refunded, with no timeline provided for the remaining $1,909. I still have yet to receive an email with a tracking number for the final refund. These funds were collected under false pretenses and held for weeks despite no contract being in place. This delay caused significant financial strain, especially while eight months pregnant.
  
  7. Emotional and Legal Harm:

  Throughout this process, the dealership ignored my requests for clarity, conducted unauthorized credit inquiries, provided NO formal denial notices, and attempted to push me into an alternate agreement I did not consent to. Their behavior has caused severe emotional distress during a high-risk pregnancy and led to a complete loss of trust in their business practices.
  
  I respectfully request that this rebuttal be included in my BBB complaint file and that Arrigo Sawgrass be held accountable for:
  
  Misrepresentation of financing status
  Unauthorized credit inquiries
  Failure to notify me of credit decisions as required by law
  Attempting to switch lenders post-signing /approval and without consent
  Delaying refund of thousands of dollars paid in good faith
  
  I welcome the opportunity to provide any supporting documentation, including communications with ****, bank records, and copies of signed lease agreements.
  
  Thank you for your attention to this matter.
  

  Customer Answer

  Date: 05/27/2025

  Dear BBB Representative
  

  Thank you for facilitating the mediation process regarding my complaint against Arrigo Sawgrass.

  Although the dealership has issued a partial refund, I do not consider the matter resolved. The core issues of misrepresentation of financing approval, delayed disclosure of material changes, unauthorized credit inquiries, and significant emotional distress, remain unaddressed. I was misled into believing financing was secured, allowed to leave with the vehicle, and only later informed of backend issues driven by the dealerships financial interests.
  
  As such, I respectfully request that my complaint be marked as Unresolved and published on the businesss public BBB profile so that future consumers can make informed decisions when dealing with this dealership.

  Customer Answer

  Date: 05/28/2025

  Please find attached a PDF copy of my email to the Finance Director at Arrigo Sawgrass, who initiated the refund process on May 23, 2025 the same day I returned the vehicle. During that exchange, I was verbally informed the remaining $1,900 (paid in cash) would be refunded by check and sent out the following Monday.

  
  Understanding that Monday was a holiday, I postponed follow-up until after the long weekend. Additionally, in light of the dealerships response to the BBB stating I would receive tracking information today (May 28), I waited through the business day to allow them time to provide that update.
  As of now, I have received no communication or confirmation that the refund has been sent, and I am still awaiting the check.
  This continued lack of follow-through, despite clear documentation and verbal promises, remains highly concerning.

  

  Business Response

  Date: 06/09/2025

  To whom it may concern,

  We have provided a copy of the $1,900.00 check that was sent to the consumer and has cleared the bank.

  In closing, our response has not changed from the prior reply.

  Thank you 

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finance person named ****** lied about my warranty and gap insurance and charged me for it and I dont have it . I purchased car last night 12/27/24 and return this morning on 12/28/24 I left keys with manager named ***** I want my down payment and warranty money back I do not want to do business with dishonest people .

  

  Business Response

  Date: 01/25/2025

  Customer was refunded money and contract voided due to customer disatisfation. Thank you 

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finance a vehicle 4 month ago from arrigo with warranty include the engine light came on and vehicle was return to arrigo to get fix its been 2 month and i have not even been offer a loaner veh or know when i will get the vehicle when i attempt to speak with manager they are very unprofessional and not help i have take public transportation with my kids and use other means of transportation. This is worst dealership i every dealt with

  

  Business Response

  Date: 12/17/2024

  To whom it may concern, I would like to provide a detailed timeline of events related to his transmission concern.
  
  - **November 11:** Mr. ***** dropped off his vehicle at our dealership for a transmission issue.
  - **November 14:** We diagnosed the vehicle and identified the transmission concern.
  - **November 19:** We contacted Dealer General, ********** third-party warranty provider, to submit our estimate.
  - **November 22:** Dealer General sent their inspector to evaluate the vehicle.
  - **November 25:** The inspector reported his findings to Dealer General.
  - **November 26:** Dealer General requested an estimate for the necessary repairs.
  - We provided a quote for a new transmission. Subsequently, they requested pricing for a used transmission.
  - Due to the holiday season, we reached out to multiple suppliers, which resulted in some delays.
  - **December 2:** Dealer General approved the used transmission.
  - **December 5:** We received the transmission and immediately began the installation process.
  
  As of now, the vehicle is currently in our shop, and we anticipate that it will be completed by this Friday.
  
  We appreciate your understanding and Mr. ****** patience as we worked through this process. If you have any further questions or require additional information, please feel free to reach out.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22676641
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  This is bunch of lies never communicated anything with and they could not even offer a loanrr veh the managers are very unprofrssional and my veh still not fix but they have the part

   

   

  

  Business Response

  Date: 12/20/2024

  Customer picked up his vehicle today.

  Everything mentioned in our previously statement had been thoroughly documented in our systems. We recommend the customer take up these issues with his insurance company.

  Thank you 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new car bask I thought and it was used. They never disclosed it was used. The car had 2200 miles on it. I didnt test drive the car because I owned 2 Jeeps prior. When I filled out the paperwork, the staff just said to sign, so I never saw the actual mileage until I drove it home. The car has remote issues as well as electrical issues with lights already needing service. Had I known the car was used I would not have done this. The dealership has no history on this car as well. I expect a new car or a full extended warranty.

  

  Business Response

  Date: 12/17/2024

  We have spoken with customer several times via phone and emails. We seeked other altrernatives and options. The best conclusion was to fix the items he had concerns with on the vehicle he purchased, as a return was not possible. The car was just dropped off today, 12-17-24. Our 2 best technicians are inspecting and taking care of. 

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22605994
  
  I am rejecting this response because: the car was not new as presented. I expect the dealership to find a way to put me in a new car. This is unacceptable. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/20/2024

  We did our best. Vehicle purchase is a "new" car registered to Mr. ********* Options were offered that were even costing the dealer thousands in loss, trying to help turn an unsatisfied customer into a happy. Unfortunately, a mutual agreement was not made. We wish Mr. ******** our best. 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22605994
  
  I am rejecting this response because: this was not a new car. The dealership needs to figure out a way to make this right. They need to govern themselves accordingly.

  
  
  Sincerely,
  
  ***** ********