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Business Profile

Medical Billing

Paragon Contracting Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 135 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paragon Emergency Services (***** G. *****) has stolen my identity from ************ during data breach July 2023. I have been notified (5/20) by my monitoring service that a medical debt collection has appeared on my credit report that does not belong to me, nor was I ever billed for this debt that this company is listed as collector. I have verified with ************ billing department this is not my account or debt. This company criminally obtained my Sensitive Personally Identifiable information and reported the false information to **********, Experian and Equifax breaking the law. I have attempted contact with company with no resolution to date. They refuse to remove my stolen identity from their databases and will not remove this illegal debt from my personal credit report. It is illegal actions by this company that are violating the Fair Debt Collection Reporting Act and illegally reporting medical debt on credit reports per the ************************************.

    Business Response

    Date: 06/26/2025

    6.26.25

    Dear Ms. ******** I have located your account and we do not have the amount for $1600 in our system. We do have a date of service for 3.12.24 that has been transferred to Wakefield and Associates for $1400. You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    *******************

    Patient Service Senior

    Alcoa Billing Center

    6664713937

  • Initial Complaint

    Date:05/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove this from my credit report, per CFPB rules which now prohibit ANY medical debt regardless of size or age from appearing on our credit reports. This also means that your collection agency must comply as well. Failure to do so will be followed up with the proper agencies. I do not dispute the debt, only the illegal placement on my credit reports

    Business Response

    Date: 06/04/2025

    6.4.25

    Dear Mr. ************** am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    *******************

    Patient Service Senior

    Alcoa Billing Center

    Customer Answer

    Date: 06/04/2025

    This is to add the requested details from the company's response for my date of birth **********. To be sure they have enough to work with I will also add my SSN *********, my address *************** homestead Florida *****

    Customer Answer

    Date: 06/04/2025

    I am not rejecting the response per se, I am providing the requested information from your response and the other option would close out the case. My birthday is ********** and I will add my SSN *********** as well just in case. Thank you for responding and requesting my additional information, I have also sent that information to the BBB through additional information submission link as well in case this was the incorrect way to do so. 

    Business Response

    Date: 06/09/2025

    6.9.25

    Dear Mr. ************** have located your account and you have several accounts with us that are past due and are with collection agency. I will however close the date 9.24.19 that we have because we did not do the billing for the facility at the time. You also were given several uninsured discounts which lowered your charges. No other dates will be close because they are patient responsibility. You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    2905332230

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paragon Contracting is showing up on my credit report stating opened in August 2024 and owning $594! I havent done business with this company, I dont even know of this company!

    Business Response

    Date: 05/06/2025

    5.6.25

    Dear Ms. *************** have located your account and we do the billing for the ** physicians. The balance of $288 is from your visit to the ** on 8.15.21 that was your coinsurance after your insurance paid. We sent you statements to the address you provided.  You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    184636405

  • Initial Complaint

    Date:05/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son was seem at the ** in ********** Florida in October of 2024. Since then I have had nothing but issues with the billing for it. I gave them our insurance information post visit because we hadn't received our insurance cards yet as we were new to the area and had new insurance. I received an initial bill I paid to ******************** in the amount of $365.93. I then received a noticed I hadn't paid the 2nd bill which I had never received and I called and got that taken care of. I was informed I was good to go and double checked this as I had chatted with a few people online regarding this. I was told we were paid in full and good to go. We'll...yesterday, May 1st 2025 in the mail was a debt collector HRRG saying we owe $615.00 to Paragon Emergency Services for this ** visit!!! WHAT!!!??? I'm so angry and will NEV** go to this facility again.

    Business Response

    Date: 05/06/2025

    5.6.25

    Dear Ms. *************** have located your sons account and the insurance we have on file was rejected on our system. Can you send a copy of the insurance so we can file the claim correctly?  You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    10541116737

    Customer Answer

    Date: 05/06/2025

     
    Complaint: 23278405

    I am rejecting this response because:

    I have given you my insurance information multiple times and every time I am hearing you don't have it on file. I just sent the front and back of my insurance card to you a few days back. I'm not going to keep doing it. You have the information. 


    Sincerely,

    ***** *******

    Business Response

    Date: 05/12/2025

    5.12.25

    Dear Ms. *************** received a copy of your sons insurance card and the effective date on the card is 12.30.24, which is after the date of service. Do you know if they will backdate to the date is question? if so please call us so we can file the claim correctly, thank you.

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    Customer Answer

    Date: 05/13/2025

     
    Complaint: 23278405

    I am rejecting this response because:

    I was told at the time of service that they would take our insurance once we received the card. They also told me when I did give it to them that they'll submit it. Then told me it never got submitted. I should not be dealing with this months later. 

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against PARAGON CONTRACTING SERVICES, LLC for its unlawful and deceptive debt collection practices in violation of 12 CFR 1006.34(b)(5), 12 CFR 1006.34(c)(4)(i), 12 CFR 1006.34(d), and 15 USC 1681s-2.Nature of the Complaint:1.Failure to Provide Debt Validation (12 CFR 1006.34(b)(5))**** collection agency has placed a collection account on my consumer report without providing me with the required validation information under federal law.2.Denial of My Right to Dispute (12 CFR 1006.34(c)(4)(i))oI have not been given the legally required opportunity to dispute this alleged debt before the collection was reported. The agency failed to provide the necessary disclosures, including the name of the original creditor and my right to dispute the debt before furnishing negative information to credit bureaus.3.Use of False, Misleading, and Deceptive Practices (12 CFR 1006.34(d))**** collection agency is misrepresenting the validity of the alleged debt and violating my consumer rights by furnishing unverified information to consumer reporting agencies.4.Violation of Fair Credit Reporting Act (15 USC 1681s-2)**** collection agency is reporting inaccurate or unverifiable information to credit bureaus without fulfilling its legal duty to ensure the information is accurate and properly validated before furnishing

    Business Response

    Date: 04/30/2025

    4.30.25

    Dear Mr. ********

    I am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    *******************

    Patient Service Senior

    Alcoa Billing Center

    Customer Answer

    Date: 05/15/2025

    02/23/89

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the mail stating that this is a debt collector and theyre trying to collect debt that I owe for the amount of$1388 and I am not aware of this and when I try to speak to someone, it does not work out I dont understand. What is company or who is this company or is this a scam or fraud? I do not owe nobody.

    Business Response

    Date: 04/18/2025

    3.18.25

    Dear Ms. ***************** am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.

    *******************

    Patient Service Senior

    Alcoa Billing Center

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me to collections for over $1400. I have zero clue what this is. I talked to the people at collections and they said i was billed from an E.R visit in 2023 from a place i have NEVER been to before. It's affecting my credit.

    Business Response

    Date: 04/18/2025

    Dear Ms. ************ have located the account in question. Please contact the facility ***************************************** to see if they can locate an account for you on *******. If you find that they do not have you in their system you can also call our ******************************* at ************ for more information on your account.

     

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    9912765630

     

     

  • Initial Complaint

    Date:03/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a collection on my credit report that I owe money to a PARAGON EMERGENCY SERVICES LLC, I do not know who these people are, and They have not and my insurance is paid through the VA. They have taken care of my medical bills. I want this removed from my account. I do not owe anything. I should not have any collections from medical providers on my account. I found this out through *******. Please remove the collections from my account,

    Business Response

    Date: 03/31/2025

    Dear Mr. *************** am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.

    *******************

    Patient Service Senior

    Alcoa Billing Center

    Customer Answer

    Date: 04/15/2025

     
    Complaint: 23135073

    I am rejecting this response because:

    I am filing a formal complaint against PARAGON CONTRACTING SERVICES, LLC for its unlawful and deceptive debt collection practices in violation of 12 CFR 1006.34(b)(5), 12 CFR 1006.34(c)(4)(i), 12 CFR 1006.34(d), and 15 USC 1681s-2.Nature of the Complaint:1.Failure to Provide Debt Validation (12 CFR 1006.34(b)(5))**** collection agency has placed a collection account on my consumer report without providing me with the required validation information under federal law.2.Denial of My Right to Dispute (12 CFR 1006.34(c)(4)(i))** have not been given the legally required opportunity to dispute this alleged debt before the collection was reported.The agency failed to provide the necessary disclosures, including the name of the original creditor and my right to dispute the debt before furnishing negative information to credit bureaus.3.Use of False, Misleading, and Deceptive Practices (12 CFR 1006.34(d))**** collection agency is misrepresenting the validity of the alleged debt and violating my consumer rights by furnishing unverified information to consumer reporting agencies.4.Violation of Fair Credit Reporting Act (15 USC 1681s-2) PARAGON CONTRACTING SERVICES, LLC is reporting inaccurate or unverifiable information to credit bureaus without fulfilling its legal duty to ensure the information is accurate and properly validated before furnishing

     


    I am rejecting this response because: I have no knowledge of this account and there are major inconsistencies in this fraudulent report therefore you are violating consumer laws by placing this collection on my credit report, take a look a 15 U.S.C.  1681. It states The purpose is to ensure that credit information is reported accurately, fairly, and in a timely manner. Also states 
    A violation of the **** occurs when a creditor, landlord, employer, or utility company pulls a consumer's credit without permission or for an impermissible purpose.
    Only resolution is immediate removal of this collection account from My credit report. Failure to do so will result in legal action 

     


    Sincerely,



    ****** *******

    Customer Answer

    Date: 04/17/2025

    Hello my last name is spelled *******,

    my middle initial is C, I was at HCA Pensacola you shouldn't need more that that I am not giving my date of birth over the internet for everyone to see. You sent my name to collections therefore you have my information.  There is not further need also you have my phone as well.

    you not be asking for my date if birth you also have my address please stop asking for information you already have as a delay tactic because the company inflaming the wrong 

    Business Response

    Date: 04/18/2025

    Dear Mr. **************** did locate your account and for date of service 6.17.23 at ***********. We need your VA authorization number so we can file your claim correctly. We do not have is listed in our system. You can call our ******************************* at ************ for more information on your account.

    Thank you.

     

    Customer Answer

    Date: 04/23/2025

     
    Complaint: *****************************************************************************************************************************************************

    I am rejecting this response because:

     

    they need to call me and or the *** is performing an audit to determine whether I should have been billed in the first place 

    Sincerely,

    ****** ******

    Customer Answer

    Date: 04/24/2025

    The *** doesn't give authorization numbers it uses my SSN, if Paragon wants the information they need to call me to get I am not giving my SSN over A BBB complaint that is privacy issues with giving my SSN online, paragon knows this 

    Business Response

    Date: 04/30/2025

    4.30.25

    Dear Mr. *************** am not able to locate your account to assist you. You will have to follow up with the collection agency. If you get an account number you can call our ******************************* at ************ for further assistance.

    Thank you,

    *******************

    Patient Service Senior

    Alcoa Billing Center



     

    Customer Answer

    Date: 05/12/2025

     
    Complaint: 23135073

    I am rejecting this response because:

    Because Paragon has already admitting to finding an locating my account.

    Here is the email

     

    Dear ****** ******:

    This message is in regard to your complaint submitted on 3/30/2025 against Paragon Contracting Services, LLC.  Your complaint was assigned ID ********. 

    BBB has received a formal response from Paragon Contracting Services, LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.
    Please review their response to your complaint and advise us of your position in the matter within 10 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
    Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
    If you are unable to respond online, then please respond by email to the address below, or mail to the address above.
    Sincerely,

    ****** *.
    ********************************************************************

    MESSAGE FROM BUSINESS:
    Dear Mr. ************ did locate your account and for date of service 6.17.23 at ***********. We need your VA authorization number so we can file your claim correctly. We do not have is listed in our system. You can call our ******************************* at ************ for more information on your account.
    Thank you.
    BBB Number
    758494576627B

     

    Also,

    I have never recieved any communications regarding this amount oweing anyone money

     

    Paragon has sent my information to Wakefield and Associates from Paragon services as emergency service and I never received emergency from anyone

     

    I am filing a formal complaint against PARAGON CONTRACTING SERVICES, LLC for its unlawful and deceptive debt collection practices in violation of 12 CFR 1006.34(b)(5), 12 CFR 1006.34(c)(4)(i), 12 CFR 1006.34(d), and 15 USC 1681s-2.Nature of the Complaint:1.Failure to Provide Debt Validation (12 CFR 1006.34(b)(5)) Paragon has sent my information collection agency has placed a collection account on my consumer report without providing me with the required validation information under federal law.2.Denial of My Right to Dispute (12 CFR 1006.34(c)(4)(i))oI have not been given the legally required opportunity to dispute this alleged debt before the collection was reported.The agency failed to provide the necessary disclosures, including the name of the original creditor and my right to dispute the debt before furnishing negative information to credit bureaus.3.Use of False, Misleading, and Deceptive Practices (12 CFR 1006.34(d))**** collection agency is misrepresenting the validity of the alleged debt and violating my consumer rights by furnishing unverified information to consumer reporting agencies.4.Violation of Fair Credit Reporting Act (15 USC 1681s-2)**** collection agency is reporting inaccurate or unverifiable information to credit bureaus without fulfilling its legal duty to ensure the information is accurate and properly validated before furnishing


    I am rejecting this response because: I have no knowledge of this account and there are major inconsistencies in this fraudulent report therefore you are violating consumer laws by placing this collection on my credit report, take a look a 15 U.S.C.  1681. It states The purpose is to ensure that credit information is reported accurately, fairly, and in a timely manner.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against PARAGON CONTRACTING SERVICES, LLC for its unlawful and deceptive debt collection practices in violation of 12 CFR 1006.34(b)(5), 12 CFR 1006.34(c)(4)(i), 12 CFR 1006.34(d), and 15 USC 1681s-2.Nature of the Complaint:1.Failure to Provide Debt Validation (12 CFR 1006.34(b)(5))**** collection agency has placed a collection account on my consumer report without providing me with the required validation information under federal law.2.Denial of My Right to Dispute (12 CFR 1006.34(c)(4)(i))oI have not been given the legally required opportunity to dispute this alleged debt before the collection was reported. The agency failed to provide the necessary disclosures, including the name of the original creditor and my right to dispute the debt before furnishing negative information to credit bureaus.3.Use of False, Misleading, and Deceptive Practices (12 CFR 1006.34(d))**** collection agency is misrepresenting the validity of the alleged debt and violating my consumer rights by furnishing unverified information to consumer reporting agencies.4.Violation of Fair Credit Reporting Act (15 USC 1681s-2)**** collection agency is reporting inaccurate or unverifiable information to credit bureaus without fulfilling its legal duty to ensure the information is accurate and properly validated before furnishing! My insurance company has already paid for my visit

    Business Response

    Date: 03/31/2025

    Dear Mr. ************** am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    Customer Answer

    Date: 03/31/2025

     
    Complaint: 23127206

    My Date of Birth is 

    ******************

    Sincerely,

    ****** ******

    Business Response

    Date: 04/02/2025

    Dear Ms. ************** have located your account and you do not have an account in collections with us. We do have a date of service for 9.20.24 for the physicians **** and your insurance denied your claim saying there is another insurance. Please reach out to your insurance to see what the issue may be.  You can also call our ******************************* at ************ for more information on your account.

     

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    **********

    Customer Answer

    Date: 04/02/2025

     
    Complaint: 23127206

    I am rejecting this response because:
    That is incorrect, i only have one insurance and the bill has been paid
    Sincerely,

    ****** ******

    Customer Answer

    Date: 04/11/2025

    I have called my insurance company and it doesnt have anything to do with me, the documents are between the insurance company and the physician that did the service they have stated i do not have to pay 

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a surprise bill from teamhealth. It claims that they weren't paid. The ** visit was Nov 1, 2024 and I received the bill on March 23, 2025. I just spent over an hour on chat with Paragon Contracting Services. The insurance info they have is incorrect. The hospital supposedly gave the wrong info. That doesn't make sense because the hospital bill was paid also. They would do nothing about this. I gave them all correct insurance info since this was paid by Dec 10, 2024. I was told to email proof of payment by *****. How do I have the proof of payment? I gave info from ***. Nope, they would not contact the real insurance I had. They need to correct this immediately.

    Business Response

    Date: 03/27/2025

    3.27.25

    Dear Ms. ************** have located your account and we need the phone off of the back of your insurance card. Please call our ******************************* at ************ for more information on your account.

    *******************

    Patient Service Senior

    Alcoa Billing Center

    **********

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