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Find a Location

Smart Health Dental, LLC has 1 locations, listed below.

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    Business ProfileforSmart Health Dental, LLC

    Dental Insurance

    At-a-glance

    Customer Reviews

    1.71/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7154 N University Dr PMB 89, Tamarac, FL 33321-2916
    BBB File Opened:
    2/12/2018
    Years in Business:
    7
    Business Started:
    5/11/2016
    Business Incorporated:
    5/11/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Rene Luis, Partner
    • Mr. Eliberto Gracia, Partner
    • Martin
    Contact Information

    Principal

    • Mr. Eliberto Gracia, Partner

    Customer Contact

    • Rene Luis, Partner
    • Mr. Eliberto Gracia, Partner
    • Martin
    Additional Contact Information

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/29/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Tuesday, February 27th.Smart health dental charged me the 187 and I was told that I would have full coverage at any dental office as a PPO patient I'll have coverage. I even explained that I currently have a dentist and that I would like to continue to go there and *** insured me that I would have coverage and that there would be no waiting period for the additional treatments. After purchasing the coverage I contacted my dental office and they told me that they are out of their network. So I continued to call other dentists in my area and none of them have even heard of smart health dental, ************** coverage is literally useless where I live and I was promised that I would have coverage in my area starting March 15th. This is literally a useless policy and I was told that it would do everything I needed it to do. I emailed smart health dental insurance today requesting an immediate refund and explaining why I was requesting the refund as I am here. After looking at Smart health dental on the better Business bureau's website, I noticed that many, many other people have the exact same complaint and issue that I'm having. Originally I was looking for Delta Dental and when it populated through the ****** search Smart health Dental was the business that came up. The way that this business is presenting itself and communicates its policies and coverage is misleading and dishonest. There should be accountability in regards to the way that they've presented their information and there should be a full refund due to the fact that the product that was sold is not the product that I received. I do not have coverage in my area. There is no in-network providers in my area.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    sabera j

    2 stars

    01/22/2024

    deceiving information is given. when I call to speak to them. they hang up

    Smart Health Dental, LLC Response

    01/24/2024

    We have reviewed all phone recordings related to this consumer and found that all of the information pertaining to our dental insurance policies was relayed accurately and there were no "deceiving" statements made. On multiple occassions we provided the website so the consumer could review the details of our dental policies in writing before making a decision. She seemed bery interested and indicated on the last call that she would be calling back to enroll. According to our call logs, there were no hang *** as indicated in the review, however, it is not uncommon for a cellular connection to drop or for an interruption in internet service to cause audio issues. We pride ourselves on our professionalism and treat each client with the utmost respect. We welcome the consumer to contact us in the future if we can assist with finding quality dental coverage for herself or her family.

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