Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After paying this company 3500 dollars I did not receive anything from them for the record that was told would be produced by this company
Business Response
Date: 01/25/2024
All, please see attached letter for our response as the ***** ******* ******* / PoliceAbuse.com. Please don't hesitate to contact us at *************** or *************************.Customer Answer
Date: 01/25/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
I would like to see the reports from the fire department and police report that this company has been paid to obtain for me and provide me copies of.
Regards,
***** ****
Business Response
Date: 01/31/2024
Sir, please see attached document.Customer Answer
Date: 02/01/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
I don't believe that after paying 2700.00 to a business and then having the opportunity to reopen the things that have been done to get to this point. This could be possible to get me anywhere close to obtain the records that were told to me would be possible to obtain from the right to a public record request. This is what I was trying to obtain when I started making the payment to the business. As I am trying to simply have the business provided me the records received from the request made in my name. As this business is claiming that they don't have the file. The request were made electronic and would likely not have destroyed the email from the request and should be no burden to provide the information then to completely reopen the file and comb the file to say that I only made 2700.00 of the agreed amount and not provided me with and of the reports that they were paid to obtain. I am not sure what the point would be expected for the reports that they had received and reviewed in the phone conversation with me could be released to give me copies of but I felt this was not going to happen if I had paid the entire amount. To clearly ask for the records that they agreed to provide is what I would like to have if that service is not possible to obtain I see they did not provide me any intelligence services for the money and could ask for the payment to be returned as if they had good faith in reopening the case it would have not been closed. Yet it was even after I made more than 3/4 of the asked retainer to provide a service that I never got one return paper from not even a bill to show where my money was being used for
Regards,
***** ****
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