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Business Profile

Subscription Boxes

Decocrated, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Decocrated, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Decocrated, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Decocrated charged me an annual subscription renewal in December 2023 and didnt deliver any of the quarterly boxes. They shut down their website so I cant access my account to obtain the amount owed to me or the documentation.

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Decocrated company charged me ****** in July of 2023 for the upcoming 2024 year of boxes. I received no boxes at all and the company is now out of business. I want a full refund and have a right to receive the refund.

    • Initial Complaint

      Date:07/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about January 19, 2024, I purchased a yearly subscription service (four boxes quarterly) to a company called Decocrated which provides decorating items for the home. Around February 1st, I received my first box, the spring box, but as of today, I have not received any more. I tried to contact the company, but they seem to be out-of-business. There is no email or customer service number to contact them. I would like to see if I could get a possible refund of about $238.82 which is the remaining amount totaling the three boxes I have yet to receive. I did, however, filed a dispute with my credit card company, and they are looking into seek a possible resolution for me also.

    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an annual subscription holder for a few years now. My card was charged in January and I was suppose to receive 4 boxes (1 for every season). I received my spring box and just now realized I never got a summer box. Went online to decocrated website and its completely gone. I have no way of getting any information about this company or how to get my money back on the three boxes I never received.

    • Initial Complaint

      Date:07/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 18, 2023, I renewed my Annual Subscription for $324.42 with Decocrated. Decocrated is a quarterly home subscription box that includes various home decorations. I have received one, the Spring 2024 box, but I have not yet received the Summer 2024 box. Upon researching, I learned that Decocrated **** is no longer in business. However, the company has released spoilers, and I believe others have received a Summer 2024 box. I don't know what can be done, but I felt the Better Business Bureau should be notified. I appreciate your help in this matter.I have included the Annual Subscription Order Summary.

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a yearly subscription and they have just disappeared as a business. There was no word that they would no longer be sending me the products I purchased or refunding my money.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a subscriber for several years and recently my annual subscription of $300 or so was billed in March. I received my spring box in March but I am entitled to 3 more boxes for the year. The company appears to have gone out of business without any warning or communication to their customers, and without providing a refund for the 3 boxes that are left unfulfilled. The website is shut down so there is no way to even contact the company. I just want my money back.

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fall of last year I paid for a year subscription to receive 4 home decor boxes. I am owed either 2 more boxes for the year or a refund. All record of how many boxes I am owed is on their now not found website. The only record I personally have is a credit card charge of around 330$. This is a horrible way to do business!! They apparently went out of business and didn't notify any of their subscription users.

    • Initial Complaint

      Date:06/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for an annual subscription that last renewed in February of this year and I only got one of the quarterly boxes, so I am owed for the 3 remaining I will apparently not be getting if they are out of business.

    • Initial Complaint

      Date:06/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct. 19, 2023 I was charged $322.92 for an annual subscription box (Winter, Spring, ******* ***** and received both Winter and Spring boxes, but since then, the company has essentially disappeared. Emails came back as undeliverable, no response on social media messages ********* and Instagram) and their website is now down. There has been no communication from the company. I would like a refund for the Summer box I did not receive and the Fall box I expect not to receive; approx. $161.46.

    Decocrated, Inc. is NOT a BBB Accredited Business.

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