Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Rick Case Kia has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRick Case Kia

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    14500 W Sunrise Blvd, Sunrise, FL 33323-3212
    BBB File Opened:
    1/22/2015
    Years in Business:
    12
    Business Started:
    3/14/2012
    Business Incorporated:
    3/14/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV9909653 for this business, issued by Florida Office of Financial Regulation

    These agencies may include:

    Florida Office of Financial Regulation

    200 East Gaines Street

    Tallahassee FL 32399

    (800) 848-3792

    http://www.flofr.com

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Rick Case Sunrise, LLC
    Business Management
    • Mrs. Rita Case, Managing Member
    • Mr. Jimy Contreras, General Manager
    Contact Information

    Customer Contact

    • Ms. Marisol Camacho, Comptroller
    • Mrs. Rita Case, Managing Member
    • Ms. Carol Barbour, Executive Assistant
    • Mr. Jimy Contreras, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    28 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On December 28th 2023, I visited Rick Case KIA to lease a KIA ** GT-Line. The window sticker price stated MSRP ($26,890) + Additional items ($1,381) + ****************** ($1,125) added to the car for the amount of $30,195. After revising the Lease agreement, the contract showed the value of the vehicle to be at $33,323.97 I immediately requested information and after an hour waiting, the sales person came up with a new sticker attachment stating that there were other added items that were not included and therefore, the price changed to $33,366.The "New Items" included 2-pakgs: Performance Pkg for $1,795 + Level 1A Package for $1,376 As I checked the list of items on the new sticker at home, I noticed that the "New Items" are already included on the previous Additional items for the original MSRP sticker price. I contacted the Dealer several times and the sales person mentioned that a manager will reach out to me. I have gone there personally to speak with someone but there are not responding and said that contract is signed and there is nothing they can do... Is it illegal to change the sticker price and or charge me twice for items that came installed from the manufacturer and printed on the original sticker price i.e. door edge guards, paint sealant, Nitrogen in all tires, Prestige Emblems, mud guards. Rick Case KIA is breaking the law in several ways - False advertisement + Changing the Sticker Price through overstating additional items that already comes included with GT-Line Premium Package.There is no such thing as "Prestige Emblems" and they are charging hundred of dollars for it...Dealers do not paint nor add additional "Paint Sealant" to a new car but I was charged for it...Mud Guards is already listed in the original MSRP sticker but ************* charged me again...Tires are filled with Nitrogen from the manufacture. Dealers do not add this but I was charged...Please let me know what are the next steps.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Miguel D

    1 star

    03/28/2024

    Bought a 2019 *** ******** brand new and it came with double the factory warranty for a total of 10 years bumper to bumper and 20 years power train.This warranty i was toll that was good nation wide.This month i went to my closest *** ****** for some warning lights and the warranty was turn down and i ended up paying $317 for the estimate.Now i went straight Rick Case Kia 100 miles round and they did not honor their own warranty that they brag on tv ads and showroom window stickers.Car only has ****** original miles[retired 88 y/o].DO NO BUY from Rick Case Kia.That double warranty is not from *** like toll me a 88 y/o senior, it is from a company call Coastguard and is not worth the paper is written on.Rick Case Kia double warranty is a SCAM, BEWARE.

    Local BBB

    BBB Serving Southeast Florida & the Caribbean

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.