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Business Profile

Health Insurance

Unified health insurance group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of July of 2024, I signed up for insurance and was told told me my copay was $25, a specialist copay was $50, I could pick and choose my doctor(s), no deductible, unlimited diagnostic testing, surgical & hospital coverage, two dental cleanings per year, one vision exam per year, one hearing exam per year. I was told me that the copay could be $25 or $50 for my chiropractor, depending on how they bill. I was also seeing a provider for counseling & neurofeedback. All services from the counselor and the chiropractor were denied. I never received an EOB. My providers had to provide me with copies of the ****. The reason not covered was listed as Service and Condition not covered under this plan.On 11/29/24, I called the phone number on my insurance card to see what my coverage was. The woman I spoke to told me my coverage was a reimbursement policy not at all what I was originally & continually told. She said even with me paying for services upfront, this company still might not cover me, even for hospitalization or surgery, etc. This was NOT a copay with no deductible policy. She was not happy to hear what I had been told. She gave me a reference number ******, & reported that I was told incorrect information.On Friday, 11/29/24, I emailed to cancel my service because the office was closed. I also called my bank on Friday the 29th, the ******************, and spoke with Crystal to stop the December premium payment of $279 that had not posted yet. On Monday, 12/2/24, I spoke with ***** & told him to cancel this payment because I am done being lied to about my coverage. I also informed him that I had emailed a cancelation letter on 11/29/24. He said he could not stop the payment. I feel all monthly premiums and the initial set up fee should be reimbursed because I was lied to about coverage I did not have. Nothing I was originally & continually told about this coverage was correct, which I confirmed when I called the actual insurance company.

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over this last year, I have a have a health card card that has $1,100 on it to use toward doctors appointments, prescriptions and any medical bills. They want me to submit explanation of benefits, but when I attempt to file them, it does not allow me to file them. It tells me the file is too large dot submit. I have called them and tried to get help, but no one helps. I have not been able to use my card and pay for any medical services. Im dietetic and can not afford to pay for my treatment out of pocket. I need help. Why am I paying for insure if Im not allowed to use my card. Please help me.

  • Initial Complaint

    Date:08/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is to supplement the previous complaint about Unified Health: that is, this shows how deeply buried in small, faint print the disclaimer is and how it and the name of the company appear only in the middle of an easily overlooked paragraph at the end. A senior with poorer vision than mine could very well be misled.An additional problem I see is the sentence, "This is a ******** Notice for Genesee residents" (rather than, e.g., "pertaining to ******** for...."). This, it seems to me, crosses the line between marketing and misrepresentation.TO THE BBB: I did write my congressman suggesting a small bill to prescribe the font size and placement of the disclaimer in marketing communications. I'm also trying to file a complaint with the *** (which may be the most appropriate place for it), but that website's form seems broken. I don't know what falls within your jurisdiction, but you might take the plus sign off this company's grade....Thank you!P.S. I don't know if this will get posted to your website or not. Just in case, I supplied two versions of the card I received, one blacking out the personal details.

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unified Health is sending extremely deceptive marketing materials soliciting information.a) They only include an information card that is designed to look like some sort of government agency information card. (It looks a LOT like a vehicle registration card)b) In order to have any idea of what this mailer is about you have to turn the card over and they print their 'fine print' in grey, which is hard for older people to read.c) The information on the back of the card is vague and does not adequately tell the recipient what is going on.d) Unified Health is mentioned in only 1 spot in their fine print. The return address is "Registered information center" and the phone number printed on the card ************ is not Unified Health's normal business number

Unified health insurance group is NOT a BBB Accredited Business.

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