Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ***** ****** NPN# ******** committed fraud by enrolling an individual in ********************* under my name ****** ******** at the address *************************************************************** Marketplace informed me ****** obtain my information from the benefitalign portal to commit this fraud during 2024. I have never lived at this address or this area. The actions of this individual has breeched my privacy and caused a list of inconveniences.

  Business Response

  Date: 04/25/2025

  First I wanted to apologize for the delay as we take all feedback seriously and are committed to providing excellent service to all our members. First and foremost, Enhance Health is committed to leading the way in transforming what is too often an overwhelming and complicated health insurance enrollment experience while improving healthcare access for millions of individuals and families across the country. We take any allegations of misconduct by our employees or partners seriously and are committed to upholding the highest standards of compliance and controls in all aspects of our operations. We thoroughly investigated this and have an electronically signed verification letter from 11/7/2023 at 7:39PM. This application was one taken with one of our licensed field agents (****** ********** - NPN ********). The Agent of Record was the agent you mentioned. As a result of this complaint, we deactivated the your Enhance Health account to prevent risk of reenrollment and this policy shows that it was cancelled in 2024.If you have any other questions or concerns, please do not hesitate to reach out to *******************************

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by the health care marketplace that there were two insurance policies opened under my name without my consent knowledge or permission. I was told via a piece of mail that I receive in January of this year that a certain representative named ***** ***** opened an insurance policy under my name last year from April to December and then I got another piece of mail stating that since I was unable to be contacted that a new policy was opened under my name January 1st of 2025. I received notification of both of these policies on January 24th of 2025. I have filed fraudulent complaints with the healthcare marketplace, as well as with Ambetter Health the insurance company that the policies were opened with. I was told the name of the broker, ***** *****. And after I reached out to a local insurance provider to find out how I figure out who ***** ***** was, I was told to call the health insurance agency and the marketplace and get the *** number of him which is ********. After doing the research and seeing that he was based out of this company in ********************* and also looking at several documentations of fraudulent insurance policies being open in people's names without their knowledge or consent I have also filed a complaint with the attorney general's office with the ***, and am also consulting with an attorney because this is going to be corrected and fixed where there is no policy open under my name. I have had personal health insurance through my own employer for over the last 25 years. The only reason I found out that there was a policy open under my name was due to the mail from the healthcare marketplace and there was a 1095-A form in there that said I needed to file by my taxes. And so there is fraud claims with the marketplace with Ambetter Health with the *** and now the attorney general as well as this better Business bureau this had better be corrected or legal action to prosecute and go after this fraudulent behavior will occur.

  Business Response

  Date: 02/20/2025

  Sorry for the delay in response. We appreciate you bringing this matter to our attention. Our company is committed to providing high-quality services to our customers and maintaining compliance with all applicable regulations. We will continue to monitor and improve our processes in the future. Based on our investigation, we confirmed that a member identifying as ******* **** contacted us by phone on 3/29/2024. The consumer spoke directly with a former agent, who was affiliated a downline agency previously contracted with Enhance Health. Our records indicate that the former selling agent submitted the sale under a former Agent of Record (AOR) ***** *****. The sale was submitted pursuant to an NPN override using the **** NPN and active appointment status with the carrier. As a result of this complaint, we have deactivated Mr. ****** account in our internal sales system. We hope this resolves this matter.

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting at least 25 to 50 calls every weekday beginning at 8:00 in the morning by this company I've asked repeatedly to be put on their do not call list I'm on the do not call registry they hang up on me when I ask them to stop calling, and then they'll call about 10 more times!!! I've let them know that I work overnights and I sleep during the day and they disturb me every single day constantly over and over and over!! These representatives are very rude, and disrespectful!! I need help please it's now affecting my health for sure my sleep!!

  Business Response

  Date: 02/06/2025

  Thank you for reaching out and apologize for the number of calls you are receiving. We take this seriously and have investigated this. I do see a handful of calls we made to this number over the course of the last 2 weeks. This was due to the fact this number was connected to an existing account that enrolled in 2023. We have added you to our internal Do Not Call list and blocked it from any calls from us. This was done as soon as you requested it. In addition, if you are receiving 50 calls a day, they are not coming from us as I see only one call per day until you requested to be added to our Do Not Contact list. I would recommend adding your number to the national DNC list to help avoid unwanted calls. You can register for this at **************************. Apologies for the confusion on our part and thank you for reaching out.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me at least ***** times per day, from 7am until 11pm. When I answer, they try to say they are with marketplace healthcare, then reveal they are actually enhanced health care. Once I ask a few questions they will hang up. Ive asked multiple times to be put on the do not call list, yet they continue to call multiple times. This feels like harassment. Ive tried to call the main number, I got through one time to someone. They stated that they will place me in the do not call list. This never took place, they continue to call my phone all day long at any time. They also call in Sundays. They will call from random phone numbers with my local area code, even disguise with peoples names or businesses.

  Business Response

  Date: 01/27/2025

  Thank you for raising this concern. We take this very seriously and we have no record of us making any outbound calls to your number as we currently do not make outbound calls for our lead generation. We have added your number to our internal Do Not Call and Block list to triple ensure you will not receive a call from us. My recommendation would be to add your phone number to the National Do Not Call List. **************************. The only calls we see from your number were inbound calls to the number posted on our website. We are sorry for any inconvenience you are experiencing.

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is a scam. They have vendors who are working with people in ***** selling your information such as ****** and another. They are currently in a rico ******** Company lied to its agent and clients and committed fraud while the owners benefited big time. **** ****** was the CEO mainly involved in the fraud. Do not trust them. They got over 150 agents license suspended for 3 years including myself. They made false ads saying people are getting 6400 a month when it was false and fired every agent that questioned the ad when we found out. And blacklisted us. This company is probably gonna go down in a ******* series for the kind of fraud they were committing. Moneymatt305 is the Instagram of the original CEO **** ******. They should be criminally charged for fraud and false ads and ruining all their agents lives.

  Business Response

  Date: 10/14/2024

  This complaint is made by a disgruntled former employee of an independent third party which Enhance Health no longer does business with. This is not a consumer complaint and we believe this should be removed from the Better Business Bureau website as this is not the proper forum to raise any such issues or concerns. 
  
  While we cannot comment on any pending and independent CMS investigations into broker conduct nor any pending litigation to which Enhance Health is or may be a party, we take all feedback regarding Enhance Health seriously and are committed to providing excellent service to all our members and employees. First and foremost, Enhance Health is committed to leading the way in transforming what is too often an overwhelming and complicated health insurance enrollment experience while improving healthcare access for millions of individuals and families across the country.  We take any allegations of misconduct by our employees or partners seriously and are committed to upholding the highest standards of compliance and controls in all aspects of our operations.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I am a HIV positive patient. I had ******** through the state of ******** and it recently got cut off because they switched to the new system. Prior to that I went looking for health insurance that will cover my medication which is $5,000 a bottle. Enhance health is which I talk to an agent. The agent signed me up for health insurance apparently and I was supposed to receive my benefit package along with ID cards and other insurance papers. He asked for my social security number and my address along with my name and date of birth. I just called them back a few hours ago and they did not respond to my message or phone call. I've been waiting since February of this year here it is now July the 17th And I have not received no paper documentation paperwork. This business that's doing this insurance is fraud and I'm going to get an attorney and I'm going to sue them. The local PD already have a case piling against them and anybody that's affiliated with them is going to get charged for fraud. I need to get reimbursed for all the ones that I was supposed to get insurance which was from February all the way to July which I have not received s***

  Business Response

  Date: 07/25/2024

  Thank you for your feedback. We take all feedback seriously and are committed to providing excellent service to all our members. First and foremost, Enhance Health is committed to leading the way in transforming what is too often an overwhelming and complicated health insurance enrollment experience while improving healthcare access for millions of individuals and families across the country. 
  We researched our records and see you still have an active policy. Our Member Support team has been reaching out to assist you. In the meantime, you can always reach your Member Support team at ************ or *********************************. 

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people TRICKED me promising me a check for $5600 if I answered their questions. I was STUPID to believe them!! However, they never told me that they were using my info to CANCEL my health insurance WITHOUT my consent!!! The last thing the guy in the phone said is "we hope you enjoy your new insurance" and then hung up!!! I was not able to call him back. He has concelled my insurnace TWICE seriously endangering my health because it will take 45 days to reinstate my insurance. These guys are nothing but CROOKS who TRICK people. The guy who cancelled my insurance was ********************* and his NPN # is ********. Another person is *************************** NPN# ********. PLEASE stop these crooks ASAP befoe they endanger the health of more senior citizens by fradulently cancelling their insurance.

  Business Response

  Date: 05/30/2024

  We noticed you have since spoke to our Member Support team and that you policy was canceled on 4/9/24.  The agent, *********************, is no longer affiliated with Enhance Health. We apologize for any inconvenience you may have experienced.

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked into insurance and they messaged me . Never filled out actual app or anything legal. Now I cant file taxes without some statement I do not have. Healthcare.gov shows no app since 2015. I do not know how to ensure they dont do it again as well. No idea how to fix

  Business Response

  Date: 03/05/2024

  I apologize for the delay. We have been researching this and we received a call on 1/5/2023 and were given the following information for an application:

  ***********************

  **************************************

  ***********, ** 30103

  Email - *************************

  Phone - **********

  If this is an error, please feel free to reach out to our Member Support team at ********************************* or call us at ************.

   

• Initial Complaint

  Date:01/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to file my taxes and learned that I needed a 1095A form. I was surprised to learn to this knowing that I have insurance through my employer and receive a 1095C. I called the Healthcare market place and learned that a agent Ne***** Fu** signed me up without my knowledge. I do not know if someone stole my identity or what but I never provided any information to be signed up. Because of this I now cannot file my taxes till this is resolved. I need the company to contact me as so I can get the proper information and learn what they are willing to do to resolve this issue.

  Business Response

  Date: 01/30/2024

  Thank you for your review. We're sorry to see that you had a negative experience. We take all feedback seriously and will work to address the issues you raised. If you could please contact us at ******************************* so we can look into this further, we would greatly appreciate it.

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21191382
  
  I am rejecting this response because: while I have emailed the buisness and provided the information I have not received a call explaining a call or email explaining how this happened and why seeing I have never been a customer. I need more information not just a generic email response. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/03/2024

  *****,

  We researched this further and we received a call where your information was provided from a client stating their interest in an affordable Health Insurance Plan. We enrolled them. Now that you have brought this to our attention that you did not apply, we have canceled the plan. If you need to contact us, please contact our Member Support team at ************. 

  We apologize for any inconvenience you may have had.

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21191382
  
  I am rejecting this response because: no claims were filed on the insurance set up in my name which leads me to believe there was no caller. If this call was recorded I would like a copy of this call along with any information and forms filled out since this information belongs to me
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* Takayo ********* ID# ******** stolen my husband identity and processed health insurance application with his info from September 2022 until January ****. We received documents from *** regarding insurance through Marketplace (which we dont have) last month regarding our 2022 taxes. If not for the *** we would have never found out about her.For every three people she enrolls within the hour she receives commission of $60-$70 per person I was told.************************ should have charges brought against her for identity theft and fraud receiving money you didnt rightfully earn. Im sure we are not the only people that have been defrauded by her.Now were left fighting to clear this mess up.

  Business Response

  Date: 01/22/2024

  Thank you for your review. We're sorry to see that you had a negative experience. We take all feedback seriously and will work to address the issues you raised. If you could please contact us at ******************************* with your husband's information so we can look into this further, we would greatly appreciate it. We are a leading Health **************** and have enrolled over 1 million Americans in Affordable Health Insurance and strive to provide top-notch products and services to all of our members.